Avis sur Hotel Indigo Florence, an IHG Hotel
Hotel Indigo Florence, an IHG Hotel
Via Jacopo da Diacceto, 16/20, Florence, FI
Avis
8,2
Très bien
8,2/10
Propreté
9,0/10
Personnel et service
8,8/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
8 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Michele le 9 mai 2024
Dear Rikako,Thank you for your lovely feedback about your recent stay. We are delighted to hear you enjoyed your time with us.We hope to see you again soon.Sincerely,MicheleRoom Division ManagerHotel Indigo Florence
8/10 Bien
Jean
Voyage en couple
28 avr. 2024
Les points forts : Propreté et personnel et service
Jean
Séjour de 4 nuits en avril 2024
Réponse de Michele le 29 avr. 2024
Dear Jean,thank you for your review. We appreciate you highlighting the positives of the room and location.We apologize about the lack of menus and the unexpected disco music. We're working on improving our communication regarding restaurant options and bar events.Sincerely,MicheleRoom Division ManagerHotel Indigo Florence
10/10 Excellent
Chi Wing
28 avr. 2024
Les points forts : Propreté
Chi Wing
Séjour de 1 nuit en avril 2024
Réponse de Michele le 30 avr. 2024
Dear Chi,thank you for your positive review! We appreciate your feedback.Kind reagards.MicheleHotel Indigo Florence
8/10 Bien
Omer
Voyage en famille
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Omer
Séjour de 7 nuits en avril 2024
Réponse de Michele le 29 avr. 2024
Dear Omer,Thank you for your feedback. We're glad you enjoyed the breakfast and location! We apologize for the noise disturbance from neighboring rooms. We're looking into improved soundproofing measures.Sincerely,MicheleRoom Division ManagerHotel Indigo Florence
10/10 Excellent
Elsa
Voyage en couple
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elsa
Séjour de 2 nuits en avril 2024
Réponse de Michele le 19 avr. 2024
Dear Elsa,Thank you for your kind words about our rooms and staff! We're delighted to hear you found them comfortable, clean, and gorgeous, and that our staff was helpful and friendly (with the exception of the night front desk incident, which we sincerely apologize for).We appreciate your feedback and hope to see you again soon!Sincerely,MicheleRoom Division ManagerHotel Indigo Florence
8/10 Bien
Calli
Voyage en couple
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Calli
Séjour de 2 nuits en avril 2024
Réponse de Michele le 17 avr. 2024
Dear Calli,thank you so much for taking the time to leave a review of your recent stay at Hotel Indigo Florence! We're thrilled to hear that you found our location convenient for exploring the train station and central Florence. It's fantastic to know that our staff was kind and the hotel was clean. We strive to provide a welcoming and comfortable environment for all our guests.We're also delighted that your room was available prior to check-in time – that's always a great way to start your exploration of Florence!We appreciate your feedback regarding the room noise. While we're happy to hear you found the overall area quiet, we understand that thin walls can sometimes be disruptive. We'll take your comments into consideration for future improvements.On a positive note, we're glad you found the bed and pillows comfortable and enjoyed the amazing water pressure in the shower!Thank you again for choosing Hotel Indigo Florence. We hope to welcome you back soon!Sincerely,MicheleRoom Division ManagerHotel Indigo Florence
8/10 Bien
Nicolette
11 avr. 2024
Nicolette
Séjour de 7 nuits en mars 2024
Réponse de Michele le 9 mai 2024
Dear Rikako,thank you for your lovely feedback about your recent stay. We are delighted to hear you enjoyed your time with us.We hope to see you again soon.Sincerely,MicheleRoom Division ManagerHotel Indigo Florence
8/10 Bien
Etta
Voyage en couple
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Etta
Séjour de 3 nuits en mars 2024
Réponse de Michele le 11 avr. 2024
Dear Etta,Thank you for your review of Hotel Indigo Florence! We're glad you found the recently refurbished hotel to match the online photos and appreciated the convenient location near the train station. We also appreciate your compliments on our friendly and helpful staff.We sincerely apologize for the noise disturbance you experienced during your three-night stay. We understand how important a good night's sleep is, and the soundproofing of guest rooms is a priority. Your feedback is valuable, and we will certainly address this issue with our management team to explore potential improvements.We hope you'll give us another chance in the future. Perhaps next time, we can ensure a peaceful and restful stay.Sincerely,Room Division ManagerHotel Indigo Florence
6/10 Satisfaisant
thomas
Voyage en groupe, Voyage d’affaires
31 mars 2024
thomas
Séjour de 2 nuits en mars 2024
Réponse de Michele le 2 avr. 2024
Dear Thomas,thank you for taking the time to share your feedback following your recent stay at Hotel Indigo Florence. We sincerely apologize for the inconvenience you experienced with the shower in your bathroom. Ensuring the comfort and satisfaction of our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard.Please know that we take your comments seriously and will address the issues with the shower promptly to prevent similar occurrences in the future. We appreciate your patience and understanding in this matter.We value your feedback and hope to have the opportunity to welcome you back for a much-improved experience on your next visit to Florence.Warm regards,
8/10 Bien
Terje Gunrell
2 mars 2024
Terje Gunrell
Séjour de 4 nuits en février 2024
Réponse de Michele le 3 avr. 2024
Dear Terje,Thank you for your lovely review of Hotel Indigo Florence. I'm so glad you enjoyed your stay with us.If you have any feedback on how we can improve our hotel, please feel free to email me directly.We hope to see you again soon!Sincerely
10/10 Excellent
Charlotte
Voyage en couple
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charlotte
Séjour de 3 nuits en février 2024
Réponse de Michele le 27 févr. 2024
Thank you for sharing your feedback! We're thrilled to hear that you enjoyed the design of our rooms and found our hotel to be new and clean. It's wonderful to know that our proximity to the railway station made your travels convenient. We appreciate your kind words about our front desk staff; providing a warm and welcoming atmosphere is a priority for us. It's great to hear that you enjoyed our breakfast offerings and found our sitting area comfortable. We're grateful for your recommendation and hope to welcome you back soon!