Les notes se basent sur un nombre total de 632 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,4 sur 5
Recommandé par 94 % des clients
4,7 Propreté de la chambre
4,4 Services et personnel
4,6 Confort de la chambre
4,5 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4 sur 5
par un voyageur vérifié de Aalsmeer

Goed hotel net buiten het centrum van Florence

Publié le 29 nov. 2016
Les + : Goede sfeer in het hotel. Rust en relaxed.
Les - : Het was behoorlijk warm op de kamer en de airco werkte niet omdat het winter was. Dit was echt een groot nadeel.
Situation : Supermarkt Bus voor de deur
Super hotel. Schoon en aardig en behulpzaam personeel. Ontbijt was goed.
5 sur 5
par un voyageur vérifié de Montpelier, United States of America

Wonderful place to stay near the airport

Publié le 21 nov. 2016
Les + : Staff, lobby, room.
Situation : Close to airport
I only stayed here for one night but it was a great place to stay and I will stay here again.
Commentaire laissé par : Direction de l'hôtel
27 nov. 2016 par General Manager, Direction de l'hôtel
Dear Guest, we really hope to welcome you once again at Starhotels Tuscany in the next future. Thank you for being our kind Guest and for you appreciations on our work. Kind regards Alessandra Bragoli - General Manager
4 sur 5
par un voyageur vérifié

Schönes Hotel mit freundlichem Personal

Publié le 19 nov. 2016
Les + : Sehr freundliches Personal an der Rezeption, Service und Housekeeping.
Les - : eine Tageszeitung im Frühstücksraum wäre toll.
Das Hotel befindet sich ca .4 KM vom Zentrum (DOM ,Ponte Vecchio) entfernt. Hinter dem Hotel ist ein großer Supermarkt freundlich und hell mit allem was man sich vorstellen kann. Vor dem Hotel ist eine Bushaltestelle (Nr. 22) Richtung Zentrum. Die Busse fahren alle 10mn. Gegenüber dem Hotel ist ein großer Park mit Wasserbecken, Bänke, Kindespielplatz angelegt . Auch der Flughafen von Florenz ist von dort aus sehr schnell erreichbar. Also: Top Lage!
Commentaire laissé par : Direction de l'hôtel
27 nov. 2016 par General Manager, Direction de l'hôtel
Dear Guest, thank you for your kind words on Starhotels Tuscany Firenze and for the time spent to write your comments on our Hospitality. Hoping to welcoming you here soon again, kind regards Alessandra Bragoli - General Manager
5 sur 5
par un voyageur vérifié

Firenze novembre 2016

Publié le 16 nov. 2016
Les + : Camera ampia con vista sul parco e il tribunale. Materasso estremamente comodo. Bagno completo con vasca-doccia pulito con aspiratore a soffitto
Les - : Parcheggio gratuito molto piccolo. Piccolo Tv lcd in camera rispetto la distanza dal letto.
Commentaire laissé par : Direction de l'hôtel
27 nov. 2016 par General Manager, Direction de l'hôtel
Gentilissimo Ospite, siamo lieti che la nostra Ospitalità sia stata di Suo gradimento e desideriamo ringraziarla per tempo che ci ha dedicato e per le belle parole sul nostro operato. Con l'auspicio di poterLe dare nuovamente il benvenuto allo Stahotels Tuscany, porgiamo i nostri più cordiali saluti. Alessandra Bragoli - Direttore
4 sur 5
par un voyageur vérifié de Canada

Good Hotel near the Airport

Publié le 14 nov. 2016
Situation : Nothing nearby - only good for close to the airport
Hotel was good, but they shut the air conditioning off for the season and the room was very warm - warm, muggy night and we had to open a window - still warm. The staff were pleasant but not overly accommodating. Restaurant food was OK - evening meal great but breakfast buffet was so so.
Commentaire laissé par : Direction de l'hôtel
20 nov. 2016 par General Manager, Direction de l'hôtel
Dear Guest, thank you for spending your time to write few words on Starhotels Tuscany Firenze. Your comments are really important for us and will be highly taken into consideration in order to improve the quality of our services. Thank you for being our kind guest and hoping to welcoming you here again, kind regards Alessandra Bragoli - General Manager
4 sur 5
par un voyageur vérifié de US

Convenient to Airport

Publié le 23 oct. 2016
Les + : Location to airport. 10 minutes by taxi.
This hotel has a good restaurant and is close to the Florence Airport. Biggest negative is that the rooms are not air conditioned. We stayed there in late October and the room was very hot when we checked in. We were on the sunny side of the hotel and opened the windows. The room remained hot until after dark. I can't imagine staying there in July or August.
Commentaire laissé par : Direction de l'hôtel
16 nov. 2016 par Alessandra Bragoli - General Manager, Direction de l'hôtel
Dear Guest, thanks for taking the time and writing this feedback. Your highlighting is important and helps us in the improvement of our services. Therefore we took good note of reporting about the environment very hot and we are sorry for this inconvenience. However, we would like to clarify that the outside temperatures of recent times have been very erratic and being very cold the days before you checked in we switched off the air conditionig system due to other guests complain. We hope to see you again in Starhotels.
4 sur 5
par un voyageur vérifié de verona

Publié le 7 oct. 2016
Buon albergo, un po' distante dal centro. Comunque ci siamo state bene. Ottima prima colazione.
Commentaire laissé par : Direction de l'hôtel
19 oct. 2016 par Alessandra Bragoli - General Manager, Direction de l'hôtel
Gentile Ospite, siamo molto lieti che abbia apprezzato il nostro Starhotels Tuscany ed i nostri servizi. La ringraziamo per averci dedicato un pò del Suo tempo e speriamo di averLa di nuovo nostro ospite in Starhotels.
1 sur 5
par un voyageur vérifié

Publié le 6 oct. 2016
I was originally booked through expedia at another Star Hotel in the same city. After paying a hefty taxi fee to get there, I arrived to discover they had cancelled my room and booked me at another of their hotels resulting in yet another taxi fare. The hotel insisted they had emailed me giving me a mere 3 hours notice that this was going to happen. I never received such an email. I will not be using Star Hotels and/or Expedia again.
4 sur 5
par un voyageur vérifié de Winnipeg, Canada

Convenient with nice breakfast

Publié le 3 oct. 2016
Les + : good breakfast and front desk staff
Les - : ramp to bring in luggage is blocked by parking gate
Situation : close enough to gain access to central part of the city. Front desk staff willingly call for taxi
nice modern hotel within a simple taxi ride to downtown. clean rooms and complimentary water provided daily.
Commentaire laissé par : Direction de l'hôtel
18 oct. 2016 par Alessandra Bragoli - General Manager, Direction de l'hôtel
Dear Guest, thank you very much for spending your time in describing the stay in our Starhotels Tuscany. We’ve shared with all the staff your good impressions, which help us do always the best in our work. We’ll expecting to see you again in Starhotels.
4 sur 5
par un voyageur vérifié

comodo dall'autostrada.

Publié le 27 sept. 2016
ottima esperienza. è stato fatto un upgrade della camera, che quindi era più spaziosa. kit di cortesia in bagno. personale molto cortese, che ci ha informato circa i lavori in corso sulla strada e i cambiamenti nella viabilità. camera silenziosa. non abbiamo fatto colazione presso l'hotel perchè fuori ci sono molti bar per un caffè veloce.
Commentaire laissé par : Direction de l'hôtel
30 sept. 2016 par Direttore, Direction de l'hôtel
Gentilissma Ospite, siamo molto lieti che abbia apprezzato i nostri servizi e la nostra Ospitalità. Per Sua informazione, all'inizio del 2018 dovrebbero terminare i lavori per la costruzione della tramvia, la cui fermata sarà proprio di fronte all'hotel e consentirà uno spostamento ancora più veloce e comodo da e per l'aeroporto ed il centro città. Ci auguriamo di poterLa rivedere presto da noi e la invitiamo la prossima volta a provare la nostra deliziosa prima colazione a buffet. Cordiali saluti. Alessandra Bragoli - Direttore