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Avis sur Belterra Casino Resort

3.5 out of 5
Belterra Casino Resort
777 Belterra Drive, Florence, IN

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 492 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 288 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 126 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 68 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 30 avis sur 1004." "

8,8/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Laurent

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
hotel in need of renovation.
Séjour de 3 nuits en octobre 2023
Réponse de Guest Relations Manager le 1 nov. 2023
Thank you, Lauren, for your review. We hope to welcome you back soon for a 5-star experience, and we encourage you to reach out to us directly through our property website if you have any specific information you would like to share with us regarding your recent stay. Thank you again for being our guest.

10/10 Excellent

Roger

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2022

8/10 Bien

Mathieu

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2019
Réponse de AM le 9 sept. 2019
Thank you for your review.

8/10 Bien

Mathieu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mai 2019
Réponse de AM le 4 juin 2019
We appreciate your business and thank you for your review.

10/10 Excellent

Kelsey

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean up kept
Séjour de 1 nuit en mai 2024

10/10 Excellent

Mollie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved everything but the pillows. They were too thick to sleep on comfortably, to the point we went and bought some at kohls to sleep better the second night. Room was clean, spacious and very comfortable.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Scott

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome atmosphere. Will come back again.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Terri Sue, Morristown

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Manager le 21 mai 2024
Thank you for your 5-star review, Terri Sue! We can't wait to welcome you back again in the future.

8/10 Bien

Marc

Les points forts : Infrastructures et conditions de l’hébergement
Easy check in
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Manager le 20 mai 2024
We appreciate your business and value your great feedback. If there is anything else we can do for you, please let us know!

4/10 Médiocre

jeffrey

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Remote location Hotel itself very nice and Stadium sports grille was enjoyable
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Manager le 20 mai 2024
We appreciate you taking the time to provide a rating. Please reach out to us through our official property website so that we can learn from your experience and resolve any issues you may have had with our service.

8/10 Bien

Brenda

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room and great, clean, and the beds were very comfortable. Would love to have been able to eat at a buffet. I was told they dodnt have it any longer so has ro eat else where.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Manager le 13 mai 2024
We greatly appreciate your feedback and for taking the time to rate us. Your input is invaluable to us, and we're thrilled that you had an excellent experience during your recent visit.

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Hotel Managment le 9 mai 2024
Thank you for your kind review we look forward to hosting you again in the future.

6/10 Satisfaisant

Kevin

Les points forts : Personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Manager le 8 mai 2024
Thanks for taking the time to share your rating. We hope your next visit is even better than your last!

8/10 Bien

Raffaele

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
No room service provided the entire stay...
Séjour de 4 nuits en mai 2024
Réponse de AM le 6 mai 2024
While we do not service your room during your stay if this is your preference, please let us know and we will be happy to arrange this for all future visits.

10/10 Excellent

Bartt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Plan to return. Room was wonderful and enjoyed the dining options.
Séjour de 1 nuit en mai 2024
Réponse de AM le 6 mai 2024
We are happy to learn that you had a great stay and look forward to seeing you again soon!

4/10 Médiocre

Olivia

Séjour de 1 nuit en janvier 2024

10/10 Excellent

RICHARD

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only complaint is too noisy. Kids next door slaming doors and running in the hall way but that hotel was great.
Séjour de 1 nuit en mai 2024
Réponse de Liz le 5 mai 2024
Thank you for your feedback!

10/10 Excellent

JULIA, MISSOURI CITY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We always stay at Holiday Inn Express when we are traveling cross crountry. The indoor swimming pool is a nice relax time after a long travel day.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Taneika

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
I’ve never stayed at a hotel where you can’t take a shower because the water is so cold you’ll get pneumonia and you can’t use the restroom in your hotel room, so you have to run a mile and hope you don’t have an emergency because the toilet won’t flush in your room. That’s proper necessities you NEED for your customers to have a pleasant stay. Was comp. A free breakfast but that does not justify having to stay in a room with no hot water and no bathroom. Would really like to speak to a manager regarding these issues, I tried at the front desk at checkout and also tried to call at the front desk to speak to a manager was never told I could speak to any of the managing staff. I understand being busy, but that doesn’t explain why we had NO hot water or the bathroom not working… that’s maintenance, and to pay 300 for a room?? Something just doesn’t seem right here.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Manager le 30 avr. 2024
We're incredibly troubled to see your review, Taneika, as it is always our goal to provide a 5-star experience to all of our guests. We are very interested in speaking with you further regarding your visit, and we encourage you to reach out to us directly via our property website.

10/10 Excellent

Dan

Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Manager le 13 mai 2024
Thank your for your generous review, Dan!

10/10 Excellent

shawn

Séjour de 1 nuit en avril 2024
Réponse de Liz le 5 mai 2024
Thank you for your awesome rating!!

8/10 Bien

Casey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The river
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Manager le 15 avr. 2024
Thank you, Casey, for your feedback and your review. We hope to welcome you back again soon!

8/10 Bien

Sheldon

Voyage en couple
Les points forts : Propreté et personnel et service
It was very nice only down all I had was didn't say we had internet in the room or didn't have a microwave. Other than that I love it in the hotel. Say that I supposed to get $11 and some change back and I should check with you guys. Expedia
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Manager le 15 avr. 2024
Thank you, Sheldon, for your feedback and review. Please reach out to Expedia support for questions or concerns regarding your reservation. Otherwise, we hope to welcome you back for another great experience in the future.

10/10 Excellent

Amber

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Manager le 12 avr. 2024
Thank you for your 5-star review, Amber!

10/10 Excellent

Scott

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay. Had good time, nice hotel and dining options etc.
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Manager le 10 avr. 2024
We're so grateful for your wonderful feedback! Your support means the world to us, and we can't wait to welcome you back with top-notch service.

4/10 Médiocre

Jessica

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The fridge didn't work we got that fixed then the TV was broke after we put all our stuff away so we moved rooms. I used my rewards card for the match of up to 300 in loses in the casino joined Boyd rewards used my card but it must not have been in all the way or something I spent 400 dollars and only received credit for 87 of them. It was my mom's birthday we went to dinner it was overly priced and not good at all very disappointed. The trip was not what I envisioned when I spent well over 700 dollars on the trip.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Manager le 8 avr. 2024
We sincerely apologize that your experience did not meet your expectations. We would like to make things right and learn from your feedback. Please contact us directly through our official website so we can assist you further.

8/10 Bien

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Everything was great except for we had no hot water. They did get it fixed but we were already dressed. They did comp us a free lunch and breakfast to apologize.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Manager le 8 avr. 2024
Thank you, Robert, for your thorough feedback and review. We hope to welcome you back in the future for more great guest service.

10/10 Excellent

Madison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Liz Scudder le 5 avr. 2024
Thanks for your feedback! we look forward to wlecoming you back to Belterrra.

2/10 Horrible

shawn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
I had to switch rooms because the air didn’t work , they want me to wait on maintenance but I’m not here to wait on them the room should of been checked before check in , still lost an hour packing and moving but the room was to way to hot to sleep in.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Managment le 1 avr. 2024
We appreciate you making us aware of your recent experience at Belterra Casino Resort. Your feedback is important to us; by sharing your concerns, you will help us to improve our service and guest experience in the future.Our Boyd Style service philosophy strives to set high standards and we have relayed this information to the appropriate departments for review. Our team appreciates your insight and the opportunity to prevent similar situations in the future.We appreciate your understanding and look forward to welcoming you back to Belterra Casino Resort soon.

10/10 Excellent

Olufunke

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Managment le 1 avr. 2024
Thank you for your kind review we look forward to hosting you again in the future.

6/10 Satisfaisant

Jerry

Les points forts : Propreté
The casino had mostly older machines. Our room looked over the roof. In order to use our credit card in the vending machine, it required a $50 deposit. We wanted to buy a bag of chips. Not giving them $50 for that.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Managment le 1 avr. 2024
Hello, sorry for any confusion but our vending machines do not charge a 50 deposit, when you swipe your card, and it shows credit 50 it means it will allow you to charge up to 50 in the vending machine. Once you make your selection that total is all that hits your credit card. We hope to see you again in the future for the opportunity for a better stay.

8/10 Bien

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel was good and clean. Bed had a broken spring at the bottom but did not effect sleeping. The casino floor was the problem. It was dirty, smoky, and multiple games were out of service. No video blackjack or poker. Limited table games, and overall poor gambling experience.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Managment le 1 avr. 2024
We appreciate you making us aware of your recent experience at Belterra Casino Resort. Your feedback is important to us; by sharing your concerns, you will help us to improve our service and guest experience in the future.Our Boyd Style service philosophy strives to set high standards and we have relayed this information to the appropriate departments for review. Our team appreciates your insight and the opportunity to prevent similar situations in the future.We appreciate your understanding and look forward to welcoming you back to Belterra Casino Resort soon.

8/10 Bien

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Managment le 1 avr. 2024
Thank you for your kind review we look forward to hosting you again in the future.

10/10 Excellent

lisa, middleport

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean quiet rooms, excellent entertainment.............Warrant!
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Manager le 26 mars 2024
Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more five-star guest service very soon.

6/10 Satisfaisant

Bobbie

We were suppose to have a river view and got a view of the parking lot.
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Manager le 25 mars 2024
Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.

10/10 Excellent

Sally

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Manager le 26 mars 2024
Thank you for your 5-star review, Sally!

6/10 Satisfaisant

Jeff

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room had a refrigerator, but no microwave. The shower ran for 5 minutes and never got hot.
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Manager le 25 mars 2024
Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.

8/10 Bien

dusty, dayton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Food and service was good. The hot water pressue lacked efficient water pressure
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Manager le 22 mars 2024
Thank you, Dusty, for your feedback and your review. We hope to welcome you back in the future for another great stay.

6/10 Satisfaisant

Chris

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff worked well on getting us into a room even though Expedia messed up my reservation
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Manager le 19 mars 2024
We're happy to hear our staff could handle the Expedia issues you experienced, and we hope to welcome you back in the future for a 5-star stay.

2/10 Horrible

Adela

Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Manager le 8 avr. 2024
We strive to provide a five-star experience to our guests on every visit and we're disappointed that we did not achieve that for you. Please get in touch with us directly through our official property website so we can help.

2/10 Horrible

Gairatjan

Séjour de 1 nuit en mars 2024
Réponse de Liz Scudder le 5 avr. 2024
Mr. Gairatjan,I apologize for the inconvenience at most recent stay. It appears that Expedia was having technical issues at the time which did not allow your reservation to flow through before your arrival. Than you for providing feedback so we can better address the issue with them.

10/10 Excellent

Kathryn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property. Great food, comfortable bed. The ONLY negative is that if you are coming from the northwest of Florence, the only way to get there is narrow country lanes…. Would never attempt it in the dark if you are unfamiliar with area.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Managment le 11 mars 2024
Thank you for your kind review we look forward to hosting you again in the future.

10/10 Excellent

Nicole

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Golf course attached
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Manager le 4 mars 2024
Thank you for your 5-star review, Nicole!

6/10 Satisfaisant

Joey

Voyage en couple
Les points forts : Propreté et personnel et service
Water wouldn't get hot and housekeeping was very loud in the halls
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Manager le 4 mars 2024
We appreciate you taking the time to provide a rating. Please reach out to us through our official property website so that we can learn from your experience and resolve any issues you may have had with our service.

10/10 Excellent

Richard

Voyage en couple
Les points forts : Équipements
What a bathtub!
Séjour de 1 nuit en février 2024
Réponse de Chris J le 29 févr. 2024
Richard, we are so pleased that you had a great experience at Belterra! We hope you'll come back and visit again soon.

10/10 Excellent

Ryan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de liz le 29 févr. 2024
Thank you, for the positive feedback!

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Always a winner for us!
Always great service. We go quite often, easy, check-in, good, food, variety, and shopping, they’ve updated the casino, and it looks very nice.
Séjour de 2 nuits en février 2024
Réponse de Ashley-Hotel Assistant Manager le 26 févr. 2024
Thank you for your positive review! We are happy to hear that our efforts reflected in your visit, and we cannot wait to welcome you again soon!

8/10 Bien

Georgia

Séjour de 1 nuit en février 2024
Réponse de Guest Relations Manager le 22 mars 2024
Thank you for your review, Georgia. We hope to welcome you back again soon.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Hotel Managment le 21 févr. 2024
Thank you for your kind review we look forward to hosting you again in the future.

10/10 Excellent

Sharon

Séjour de 1 nuit en février 2024
Réponse de Guest Relations Manager le 22 mars 2024
Thank you for your 5-star review, Sharon!