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Avis sur Best Western Flora Inn

2.5 out of 5
Best Western Flora Inn
201 Hagen Dr, Flora, IL

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 100 avis sur 205." "
Note des voyageurs de 8 (Bien), d’après 71 avis sur 205." "
Note des voyageurs de 6 (Satisfaisant), d’après 17 avis sur 205." "
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 205." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 205." "

8,8/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Rene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean
Séjour de 4 nuits en mai 2024

10/10 Excellent

Terry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel in a small community
Séjour de 2 nuits en mai 2024

4/10 Médiocre

John

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Room wasn’t ready when I went to check in with my kids and had a gambling room instead of something family friendly.
Séjour de 1 nuit en mai 2024
Réponse de Nikhil- General Manager le 11 mai 2024
Hi John, we do apologize about the delay of the readiness of your room. It was a day where the staff was slammed from a massive amount of check outs. As this is something out of our control, we would like to speak with you directly and be able to get this resolved for you.

10/10 Excellent

Robert

Séjour de 1 nuit en mai 2024

10/10 Excellent

Joe

Séjour de 1 nuit en mai 2024

4/10 Médiocre

Beth

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Our room was worn and dated but clean enough. The hallways and stairwells were filthy.
Séjour de 1 nuit en mars 2024
Réponse de Nikhil le 19 mars 2024
Hi Beth,we do apologize about your stay, as we do pride ourselves on cleanliness. Please contact us at the hotel directly so we can further understand your stay and use that to improve future stays.Sincerely,Best Western Flora INN

6/10 Satisfaisant

Bruce, Northbrook

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

8/10 Bien

Darrell Anne, Louisville

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our stay was good. Stayed here numerous times now when we come to visit family.
Séjour de 2 nuits en décembre 2023

8/10 Bien

Ed or

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en décembre 2023

8/10 Bien

Garrah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

C Greg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
nice
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

WILLIAM

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
TERRIBLE STAY. STAYED 3 DAYS. THEY NEVER CLEANED THE ROOM , NEVER GAVE FRESH CUPS , NO CLEAN SHEETS , NOTHING FOR 3 DAYS !!
Séjour de 3 nuits en novembre 2023
Réponse de General Manager le 22 nov. 2023
Hi William, our staff would like to say thank you for staying at our hotel, we do apologize that we were unable to get to your room, and have it serviced properly, please contact us at the hotel, where we can address the issue properly, and make sure that this does not happen again.

10/10 Excellent

Janet

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 22 nov. 2023
Hi Janet, our staff would like to say thank you for staying at the Best Western Flora INN, we are glad you enjoyed your stay, and we look forward to having the opportunity to accommodate you in the future.

4/10 Médiocre

Debra

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Nicole le 10 nov. 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know

4/10 Médiocre

Cliffie

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Plastic wal mart bag tied over smoke alarm in a non smoking room. Water spots on ceiling
Someone's old soap in shower, duety wash cloth on side of tub, this was a room I was paying for for 2 people working for me, it was late when we checked in, they hated to complain but took pictures and showed me, stains on carpet in room,
Séjour de 2 nuits en octobre 2023
Réponse de nicole le 2 nov. 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Bien

Jeff

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms were clean. It was quiet. The complimentary breakfast was very limited.
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 22 nov. 2023
Hi Jeff, our staff at the hotel would like to say thank you for staying at the Best Western Flora INN, we do apologize for the breakfast not being up to our usual standard, we had complications with our food supplier, but we can assure you that the next stay, the food will be ample and plentiful.

2/10 Horrible

Cliffie

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Best western, Flora, Illinois
Bussiness trip, I had 2 rooms, 1 for people who works for us, there room had smoke alarm coveted with wal mart plastic bag, old soap, dirty wash cloth, and towel in there bathroom. People outside motel smoking , made us feel uneasy, several people coming in to go to the motels gaming room as i was trying to check in
Plastic wal mart bag over fire detector
Old soap and dirty wash cloth and a towel in the floor
Séjour de 1 nuit en octobre 2023
Réponse de Nicole le 2 nov. 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant stay
Front desk staff was friendly.
Séjour de 1 nuit en octobre 2023

8/10 Bien

Carlos

Voyage en couple
Les points faibles : Équipements
It is not to clean. Property needs some renovations.
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Brittney, Kansas City

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The staff was very pleasant and the free breakfast was nice and had a decent selection to choose from. The room was spacious but the beds were not super comfortable. My only real complaint was the condition of the bathrooms. Our shower was basically a single stream of water and the fixtures looked like they were barely hanging onto the wall. The bathrooms could definitely use some work. Otherwise, we enjoyed our stay.
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Mark

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We will leave the shower head that could not be switched to tub spout and the TV that was not programmed with the remote out of this review, let's talk about the noisy pipes that banged and clanged during our 2 night stay. The desk was told about it the first morning and I was told that management would have to take care it. The desk was told about it again this morning during checkout and we were asked why we didn't say anything about it the first morning. I explained that we had. Then we were asked if we were offered a room switch. We were not. I thought there just might an offer to discount our stay. We were not. But we did get a "sorry about that". We were not the only ones that complained.
Séjour de 1 nuit en octobre 2023
Réponse de Nikhil le 11 oct. 2023
Hi Mark, we do apologize that the reservation was not what you had expected. We also apologize because this is not what we strive for, we strive to provide a pleasant stay with a positive rememberable memory of the hotel, please contact us at 618-572-3320, so we can further discuss the stay and hopefully resolve it.

10/10 Excellent

Jim

Voyage en famille
Les points forts : Propreté
Awesome
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good trip.
Accommodations were very good. Breakfast deficiencies experienced during the last stay were all rectified. Very nice stay.
Séjour de 2 nuits en septembre 2023

2/10 Horrible

Elizabeth

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel was dirty. A lot of things broke and were not fixed. Carpet was was dirty. Owner didn’t care. Supplies ran short.
Séjour de 4 nuits en août 2023

4/10 Médiocre

Juliet

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
This property had a 8.7 favorable rating so we booked it. We usually find review ratings reliable. This was not the case. When looking over our room, we found multiple stains and leftover crud of some unknown food item on the couch. The chairs were stained as well. The coffee pot was nasty. The bed sheets appeared that they hadnt been washed. The only positive was the young lady checking us in. The free coffee was watered down. We skipped breakfast figuring the kitchen might have resembled our room. The owners must not care about the customers.
Séjour de 1 nuit en août 2023
Réponse de Nikhil le 10 août 2023
Hi Juliet, we apologize for the room not being up to standard, we strive for our rooms to be much better quality then what you have experienced, please reach out to us at (618)-662-3054 or Bestwesternflora@gmail.com, so we can properly address the issue, and improve it for your next visit.

10/10 Excellent

Garin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff. Comfortable room with great temperature control.
Séjour de 1 nuit en juillet 2023

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Decent little hotel
The hotel is older, but the beds were very comfortable, and the room was clean. The air conditioner made a horrible sound, until my husband examined (and ultimately cleaned) the air filter. Breakfast was good.
Séjour de 1 nuit en juin 2023

4/10 Médiocre

Leslie

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Friendly and helpful service by employees. The fly bugs were awful and other guests also complained. The toilet is too close to the wall. Toilet paper hanger was broken. One of the rooms had a terrible shower. Maintenance needs to be looked at and corrected. Carpet should be cleaner. You have to personally request clean towels. Met owner and doesn’t seem to care.
Séjour de 3 nuits en juin 2023
Réponse de Nicole le 30 juin 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Cheryl

Séjour de 3 nuits en juin 2023

8/10 Bien

Keith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Little goof, first day someone didn't finish the room. No towels and no shower curtain. Other than that was pleased.
Séjour de 3 nuits en juin 2023

10/10 Excellent

Penelope, Jackson

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I had called ahead to let them know I would have a late check in and everything went smoothly when I arrived. Had a uneventful stay and was well pleased with the room
Séjour de 3 nuits en juin 2023

10/10 Excellent

Carl

Séjour de 1 nuit en juin 2023

8/10 Bien

Debra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2023

8/10 Bien

Jacob

Séjour de 1 nuit en juin 2023

10/10 Excellent

Harold

Séjour de 3 nuits en mai 2023

6/10 Satisfaisant

Jeffrey

Not impressed
I'm not sure why this hotel gets such great reviews. It is average at best, and overpriced for what it is and the area. Flora is a typical mid west town with little to do. This was a one night stop and we should have chosen a different area to stay. There is nothing outstanding about this hotel or the staff. It wasn't worth the price. Will not stay here again.
Séjour de 1 nuit en mai 2023

10/10 Excellent

Sue

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2023

8/10 Bien

Frederick

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en mai 2023

10/10 Excellent

Steve

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My stay at best western was comfortable and quiet the rooms were clean the staff was very friendly and the breakfast each morning was very good they did a good job.
Séjour de 4 nuits en mai 2023

8/10 Bien

Lanetta Jo

Séjour de 1 nuit en mars 2023

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023

6/10 Satisfaisant

Stacy

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The pullout sofa was dirty, the ceiling tiles were cut out, the hotel stank, the mattresses were hard.
Réponse de Nikhil le 8 janv. 2023
Thank you for choosing Best Western Flora INN, we do apologize that the stay did not meet your standards, we did have some pipe issues that are now fixed, and that is the reason for the stench and the tiles being cut. We also apologize about the sofa being dirty, that should not have happened, we will talk to the appropriate staff member and get it taken care of, to ensure that next time this will not happen.

8/10 Bien

andrew

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
brief stay
Defiantly on the small side, Check in was pleasant and quick, they serve hot breakfast and have a gaming room, very spacious clean, we had a refrig and microwave and sink. Nice walk in shower, will come back if in the area of Flora.
Séjour de 1 nuit en décembre 2022
Réponse de Nikhil le 18 déc. 2022
Thank you for choosing Best Western Flora INN, we are glad to hear that you enjoyed your stay, if there is anything we can do to improve for next time, please feel free to contact us, we will get it taken care of.Thank you

8/10 Bien

Lynda

Les points forts : Personnel et service
Nice room but breakfast started at 8 am and I needed to leave before that time.
Séjour de 1 nuit en novembre 2022

10/10 Excellent

Joseph

Séjour de 3 nuits en octobre 2022

6/10 Satisfaisant

Teresa

Les points forts : Personnel et service
New owners, very thin sheets and blankets
Séjour de 2 nuits en octobre 2022
Réponse de Nikhil le 30 oct. 2022
Thank you for choosing Best Western Flora Inn, we do apologize about the inconveniences faced, we will look into the fabric used on the sheets and blankets and see if we can find a higher quality one that is denser.

8/10 Bien

Ed or

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel was clean and convenient for visiting my family in Flora, Il. The breakfast was not as good as it was in the past. They served sausage gravy that was cold, and the biscuits were hard and cold. The staff was friendly, and check-in was fast.
Séjour de 2 nuits en octobre 2022
Réponse de Nikhil le 30 oct. 2022
Thank you for choosing Best Western Flora Inn, we do apologize about the breakfast not being up to standard, we will see how we can improve upon it and make it better for next time.

8/10 Bien

robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast wasnt good
Séjour de 1 nuit en septembre 2022
Réponse de Nikhil le 21 sept. 2022
Sorry to hear that the breakfast did not meet your expectations, please do let us know how we can improve for the next stay.

10/10 Excellent

Tim

Séjour de 1 nuit en août 2022
Réponse de Nikhil le 21 sept. 2022
We are glad to hear that your stay met your expectations, and we hope to see you in the future as well.