I have stayed at more than 300 hotels across the US, Europe and Africa and this was by far my worst experience simply because of the manager. I booked a “2 bedroom” with a living area for my travel buddy and myself. We arrived at night, exhausted. When I gave him my name to check in, he informed me that he emailed hotels.com to refund me because I would need to pay him directly with the correct pricing. Thankfully I had the local currency on me and intended to pay directly when I booked the room, otherwise I would have been left to search for new accommodations late at night. He insisted the price was more than double as advertised on hotels.com and kept showing me his listing on bookings.com with the “accurate” price. He claimed that he took over this hotel one week prior (Which simply isn’t true) and had nothing to do with the hotels.com listing. Thankfully my travel buddy is Tunisian and speaks fluent Arabic/Moroccan because otherwise I would have gotten nowhere with this manager. He did not care whatsoever about the situation he was creating. He takes advantage of people coming in tired and vulnerable to swindle them out of money. Bad business! As if that’s not enough, the “2 bedroom” flat I booked ended up being just a hostel style dorm. My travel buddy and I had no privacy and I had to teach my classes from the bathroom to avoid waking everyone up. There was not a blanket for my bed and when i went to ask for one there were literally 2 children “on duty” - at midnight.
