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Avis sur The Bridge House, BW Signature Collection

3 out of 5
The Bridge House, BW Signature Collection
2 Ringwood Road, Ferndown, England

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 434 avis sur 892." "
Note des voyageurs de 8 (Bien), d’après 363 avis sur 892." "
Note des voyageurs de 6 (Satisfaisant), d’après 66 avis sur 892." "
Note des voyageurs de 4 (Médiocre), d’après 22 avis sur 892." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 892." "

9,2/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

stephane

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
NICE
nice place good breakfast and good restaurant option; Parking free and easy to access
Séjour de 6 nuits en juillet 2022
Réponse de Zoe le 11 août 2022
Hello Stephane, we are really happy to hear that your stay was so enjoyable, and that our breakfast and facilities were so good. See you again soon!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2019
Réponse de Zoe le 23 déc. 2019
Hello, we are happy to hear that you had such a pleasant stay. See you again soon.

10/10 Excellent

Denis, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour à Wimborne
Hotel bien situé à proximité de wimborne. Chambre propre et confortable avec vue rivière. Staff aimable et cherchant à rendre service. Attention le restaurant de l'hôtel ferme à 21h.

8/10 Bien

ann

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was comfortable and staff were very helpful. Thank you.
Séjour de 7 nuits en avril 2024
Réponse de Zoe le 14 mai 2024
Hello Ann, we are really happy to hear that your stay was so pleasant, and that you found our staff to be so helpful. We look forward to seeing you again soon!

10/10 Excellent

Monica, London

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable and excellent value. All the staff were very friendly.
Séjour de 1 nuit en avril 2024
Réponse de Megan le 28 avr. 2024
Hello Monica, we are glad to hear that you enjoyed your stay with us and found it comfortable and staff friendly. We hope to welcome you back again soon.

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
An excellent last minute find on a cycling trip. Comfortable, clean and great food. Thank you.
Séjour de 1 nuit en avril 2024
Réponse de Zoe le 17 avr. 2024
Hello Simon, we are really glad that you enjoyed your visit to us, and found our hotel to be so clean and comfortable. See you again soon!

10/10 Excellent

Graham

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I can normally find something negative to say about a hotel but not this one. From the moment we checked in everything was great. Great location, friendly staff, room cozy and comfortable, nice size rooms. The food was excellent. We didn't book a river view room and wish we had but that was our fault. Highly recommended, we will definitely be back.
Séjour de 3 nuits en avril 2024
Réponse de Zoe le 10 avr. 2024
Hello Graham, we are delighted to hear that your stay with us was so enjoyable, and that you found our staff to be so welcoming, and your meals to be so excellent. We look forward to seeing you again soon!

8/10 Bien

Kerry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was absolutely fine nice and clean, only problem was the heating wasn’t working so it was a little chilly but I do like a hot room. So maybe fine for everyone else.
Séjour de 1 nuit en février 2024
Réponse de Zoe le 26 mars 2024
Hello Kerry, we are happy to hear that overall you enjoyed your stay, however we are very sorry that you found your room to be cold. Although we do try our best to make sure the rooms are warm for arrivals, some guests may prefer a warmer room. Extra heaters and blankets are available by request if needed. Hopefully we can look forward to welcoming you back again soon.

8/10 Bien

Donna

Voyage en couple
Very comfortable bed and room. Staff very nice. Forgot to ask for more tea bags and milk. Could have done done with a little extra to allow up to 3 drinks each.
Séjour de 1 nuit en mars 2024
Réponse de Zoe le 12 mars 2024
Hello Donna, we are really pleased that you enjoyed your stay with us so much, and found your room to be so comfortable. We look forward to welcoming you back again soon.

10/10 Excellent

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and professionally run hotel with well equipped room and easy parking. Didn’t have breakfast as it was just a convenient overnight stay before an early morning flight. Will definitely use again.
Séjour de 1 nuit en février 2024
Réponse de Zoe le 12 mars 2024
Hello Peter, we are delighted that you had such a pleasant stay, and found our hotel to be so clean and convenient. See you again soon!

8/10 Bien

Jeremy

Séjour de 1 nuit en février 2024
Réponse de Zoe le 1 mars 2024
Hello Jeremy, we are glad that you had a pleasant stay. See you again!

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Happy Holiday
My Wife and I have had a short break away and were greeted by helpful polite staff. We had carvery that evening and it was excellent. Our room was very spacious and very well appointed. We chose to have the buffet breakfast (extra) and it too was fantastic
Séjour de 1 nuit en février 2024
Réponse de Zoe le 1 mars 2024
Hello, we are really happy to hear that your stay with us was so enjoyable, and that you particularly enjoyed your meals, and found our staff to be so welcoming. See you again soon!

10/10 Excellent

Perry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Zoe le 19 févr. 2024
Hello Perry, we are delighted that your recent stay with us was so enjoyable. See you again soon!

10/10 Excellent

Kevin

Séjour de 1 nuit en février 2024
Réponse de Zoe le 11 févr. 2024
Hello Kevin, we are delighted to hear that you enjoyed your stay with us so much. See you again soon!

10/10 Excellent

RICHARD

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel
Don’t be fooled by the look from the outside. The Food Staff and Rooms are excellent.
Séjour de 1 nuit en janvier 2024
Réponse de Zoe le 1 févr. 2024
Hello Richard, we are really glad to hear that your stay with us was so enjoyable, and that you found our staff to be so welcoming. See you again soon!

10/10 Excellent

Alex

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great stay
Amazing hotel and staff excellent value easy parking and close to all shops bars and restaurants, although the hotel restaurant is brilliant
Séjour de 1 nuit en janvier 2024
Réponse de Zoe le 23 janv. 2024
Hello Alex, we are really pleased to hear that you had such an enjoyable stay, and that you particularly enjoyed our convenient location and friendly staff. See you again soon!

10/10 Excellent

Perry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Zoe le 23 janv. 2024
Hello Perry, we are delighted that you had such an enjoyable stay. See you again soon!

10/10 Excellent

Sophie

Séjour de 2 nuits en janvier 2024
Réponse de Zoe le 23 janv. 2024
Hello Sophie, we are delighted that you enjoyed your stay. We look forward to welcoming you back again soon!

8/10 Bien

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff excellent, efficient and friendly. Meals excellent, well presented and filling. In process of swapping from gas central heating to electric air conditioning, substitute electric heaters worked well, if the thermal cut outs were a little noisy. Bathroom sink cracked but not leaking.
Séjour de 1 nuit en janvier 2024
Réponse de Zoe le 23 janv. 2024
Hello Brian, we are really pleased to hear that you had such an enjoyable stay, and that you particularly enjoyedy your meals, and found our staff to be so friendly. See you again soon!

10/10 Excellent

Alexander

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Zoe le 23 janv. 2024
Hello Alexander, we are really pleased that you had such an enjoyable stay. See you again soon!

10/10 Excellent

tracey

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Zoe le 23 janv. 2024
Hello Tracey, we are delighted that you had such an enjoyable stay. See you again soon!

8/10 Bien

Carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We liked the location and the ample cooked breakfasts. The staff were professional, friendly and very helpful
Séjour de 2 nuits en décembre 2023
Réponse de Zoe le 22 déc. 2023
Hello Carol, we are really happy to hear that you had such a pleasant stay, and that you particularly enjoyed our location, cooked breakfast, and friendly staff. We look forward to seeing you again soon!

10/10 Excellent

Sallyann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptionally clean and welcoming hotel, comfy beds and plenty of hot water.
Séjour de 1 nuit en décembre 2023
Réponse de Zoe le 22 déc. 2023
Hello Sallyann, we are delighted to hear that you had such an enjoyable stay, and found our hotel to be so clean and comfortable. We look forward to seeing you again soon!

10/10 Excellent

Perry

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Zoe le 22 déc. 2023
Hello Perry, we are happy to hear that you enjoyed your stay. See you again soon!

10/10 Excellent

Derek

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent service
Séjour de 1 nuit en novembre 2023
Réponse de Zoe le 22 déc. 2023
Hello Derek, we are really happy that your stay was so enjoyable. We look forward to welcoming you back again soon!

10/10 Excellent

Tammi

Séjour de 1 nuit en septembre 2023
Réponse de Zoe le 22 déc. 2023
Hello Tammi, we are delighted that your stay was so exceptional. See you again soon!

10/10 Excellent

Rod

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent accomadstion reasonable good food,nice staff
Séjour de 2 nuits en novembre 2023
Réponse de Zoe le 4 déc. 2023
Hello Rod, we are really glad to hear that you had such a pleasant stay, and found our staff to be so welcoming. See you again soon!

8/10 Bien

Christopher

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location to visit our fiends in Bearwood. Lovely view of river Stour from our window. Great breakfast and friendly, helpful staff x
Séjour de 1 nuit en novembre 2023
Réponse de Zoe le 4 déc. 2023
Hello Christopher, we are really happy to hear that you enjoyed your stay with us, particularly our riverside setting and helpful staff. We look forward to welcoming you back again soon!

10/10 Excellent

lee

Séjour de 1 nuit en novembre 2023
Réponse de Zoe le 4 déc. 2023
Hello Lee, we are delighted that your stay was so enjoyable. See you again soon!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel. The staff were all very friendly and accomodating, the room was decent and comfortable. The only downside to our stay was that the heating system had failed and under maintenance. We were given a tiny electric heater which did not give enough heat output. Overall it was still a great experience.
Séjour de 3 nuits en novembre 2023
Réponse de Zoe le 20 nov. 2023
Hello, thank you for your feedback. We are really pleased to hear that you enjoyed your stay with us so much, and found our staff to be so welcoming. Currently, we are undergoing a changeover from gas to electric in our pursuit of greener energy. In September, we completed our installation of solar panels all along the rear pitched roof, and we are currently awaiting the installation of air con to utilise this electric. In the meantime, please excuse the plug-in heaters we are using to solve the issue of heating. Hopefully we can look forward to welcoming you back again soon.

10/10 Excellent

Perry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Zoe le 14 nov. 2023
Hello Perry, we are really pleased that you enjoyed your stay with us so much. See you again soon!

10/10 Excellent

Chris

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bournemouth
An absolutely wonderful hotel with great comfortable rooms, super service and a fantastic breakfast
Séjour de 1 nuit en novembre 2023
Réponse de Zoe le 14 nov. 2023
Hello Chris, we are really delighted to hear that your stay with us was so enjoyable, and that you particularly enjoyed your breakfast. See you again soon!

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel and location for a short break. Restaurant very accommodating with dietary issues both at breakfast and evening meal. First visited over 20 years ago and continue to use the hotel when we’re in the area.
Séjour de 2 nuits en octobre 2023
Réponse de Zoe le 3 nov. 2023
Hello Elizabeth, we are really happy to hear that your stay with us was so enjoyable, and that our location was so convenient for you. See you again soon!

6/10 Satisfaisant

Martin

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
It was a nice touch to have 24 hour reception coverage… reassuring should you require anything out of hours. The toilets in the public areas were Spotless, did cheat on occasion and use the Disabled Toilet situated on the Ground Floor as it seemed a Lifetime to go upstairs and along the corridor to the main toilets.
Séjour de 2 nuits en octobre 2023
Réponse de Zoe le 3 nov. 2023
Hello Martin, we are glad to hear that you had an enjoyable stay with us. See you again soon.

10/10 Excellent

Gary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff nothing was too much trouble great food and service will definitely return again
Séjour de 2 nuits en octobre 2023
Réponse de Zoe le 3 nov. 2023
Hello Gary, we are delighted that your stay with us was so enjoyable, and that you found our staff to be so welcoming and helpful. See you again soon!

8/10 Bien

Louise

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Very disappointing ending to my stay
Would have been a very pleasant 2 night stay if it hadn’t have been for the way I was treated at breakfast on the final day. Made to feel very uncomfortable by the head chef ‘Hussain’ I believe is his name, purely because I only wanted coffee and toast, which I had been given without problem the previous morning. The way he made me feel, talked to me and then stood watching me with his arms folded means I will not be returning. Shame because as a family we have used the Bridgehouse on many occasions including hiring out the riverside room. Not in future!
Séjour de 2 nuits en octobre 2023
Réponse de Zoe le 3 nov. 2023
Hello Louise, thank you for your feedback. We are really sorry to hear that you did not enjoy breakfast with us during your last day. We have spoken to Hocine and our other breakfast staff about your feedback; although we do apologise if his actions made you feel unwelcome, it is clear to us that he meant no harm and that his mannerisms have been misconstrued. Hopefully we can look forward to welcoming you back again soon for another chance.

10/10 Excellent

Julie

Séjour de 3 nuits en octobre 2023
Réponse de Zoe le 27 oct. 2023
Hello Julie, we are really happy to hear that your stay with us was so enjoyable. See you again soon!

10/10 Excellent

Angela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly...
Séjour de 3 nuits en octobre 2023
Réponse de Zoe le 27 oct. 2023
Hello Angela, we are really glad to hear that your stay with us was so enjoyable. See you again soon!

10/10 Excellent

Perry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Zoe le 27 oct. 2023
Hello Perry, we are really happy to hear that your stay with us was so enjoyable. See you again soon!

10/10 Excellent

RICHARD

Séjour de 1 nuit en octobre 2023
Réponse de Zoe le 27 oct. 2023
Hello Richard, we are pleased to hear that your stay with us was so enjoyable. See you again soon!

10/10 Excellent

Perry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Zoe le 11 oct. 2023
Hello, we are really happy to hear that your stay with us was so enjoyable. See you again soon!

10/10 Excellent

Mike

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Zoe le 11 oct. 2023
Hello Mike, we are delighted that you had such an enjoyable stay. We look forward to welcoming you back again soon!

8/10 Bien

sally

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en septembre 2023
Réponse de Zoe le 11 oct. 2023
Hello Sally, we are really pleased that your stay with us was so enjoyable. See you again soon!

10/10 Excellent

Keith

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very pleasant & helpful reception,good well equipped room,excellent choices for dinner & breakfast.Very quiet situation with easy access to Poole harbour
Séjour de 1 nuit en septembre 2023
Réponse de Zoe le 11 oct. 2023
Hello Keith, we are really pleased that you enjoyed your stay, and that you found our staff to be so welcoming. We look forward to seeing you again soon!

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Short break
Lovely stay, the staff were all welcoming and pleasant. Just one suggestion, a handle needs to be put on the wall by the bath. When you have a shower it would assist getting in and out of the bath. Other than that is was a lovely stay and food was very good.
View from veranda
Veranda
Séjour de 1 nuit en septembre 2023
Réponse de Zoe le 11 oct. 2023
Hello Jennifer, we are delighted to hear that you enjoyed your stay with us so much, and that you found our hotel to be so welcoming. We will make sure your feedback about the grab handle is passed along to our hotel director. See you again soon!

10/10 Excellent

Leslie

Séjour de 2 nuits en septembre 2023
Réponse de Zoe le 11 oct. 2023
Hello Leslie, we are happy to hear that you had such a pleasant stay. We look forward to welcoming you back again soon!

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay at the Bridge House
Very enjoyable 2 night stay. Room, Breakfast and Dinner were very good. Staff very friendly and helpful.
Séjour de 2 nuits en septembre 2023
Réponse de Zoe le 16 sept. 2023
Hello Michael, we are delighted that your stay with us was so pleasant, and that you particularly enjoyed your meals. See you again soon!

10/10 Excellent

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Limited array of shops
Séjour de 2 nuits en septembre 2023
Réponse de Zoe le 17 sept. 2023
Hello Sharon, we are happy to hear that your stay with us was so enjoyable; although we do not have any shops within walking distance other than a garage and small garden centre, we do have several shopping complexes a short drive away. We look forward to welcoming you back again soon.

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Zoe le 17 sept. 2023
Hello, we are pleased that you enjoyed your stay, and look forward to welcoming you back again soon.

8/10 Bien

Mr S

Séjour de 1 nuit en septembre 2023
Réponse de Zoe le 16 sept. 2023
Hello, we are pleased to hear that your stay was so enjoyable. See you again soon!