Avis sur The Craftsman Inn & Suites
The Craftsman Inn & Suites
7300 E Genesee Street, Fayetteville, NY
Avis
9,4
Exceptionnel
9,6/10
Propreté
9,4/10
Personnel et service
9,0/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage en famille
5 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 8 mars 2024
Hello Julie,Thank you for being our guest and sharing your feedback. Our team works hard to ensure our guests have a great stay, so we are sorry you had noise concerns from next door. We hope you were otherwise impressed with your stay, and we look forward to welcoming you back and impressing you further.
10/10 Excellent
John
1 janv. 2024
John
Séjour de 1 nuit en décembre 2023
Réponse de Front Desk le 12 janv. 2024
Thank you so much for the review, I appreciate it!
10/10 Excellent
Olivier
10 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Over all a perfect hotel
Olivier
Séjour de 1 nuit en avril 2019
8/10 Bien
Ali
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ali
Séjour de 1 nuit en mai 2024
10/10 Excellent
Ethan, Kalispell
Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ethan
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 26 mai 2024
Hello Ethan,It was such a pleasure having you as our guest. Location is one of the most important aspects of a trip, so we're glad you could experience all of the convenience ours affords our guests. Thank you for highlighting the high standards of cleanliness we adhere to. Your review is appreciated, and we hope you come back.
8/10 Bien
Lisa
Voyage en famille, Voyage avec des animaux de compagnie
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 24 mai 2024
Dear Lisa,Although we're glad that you and your furry friend had a great time with us overall, we are sorry for any inconvenience you experienced during your stay. We do our best to be transparent when it comes to our policies, though we appreciate your understanding. Rest assured, we will take your comments regarding our breakfast selection into consideration as we continuously strive to make improvements for the benefit of our great guests. It was a pleasure having you here, and we hope to welcome you back and exceed your expectations in the future.
8/10 Bien
raymond
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
raymond
Séjour de 1 nuit en mai 2024
Réponse de Kayla Front Desk le 27 mai 2024
Thanks for staying with us. We appreciate your feedback!
6/10 Satisfaisant
Guillermo, Norwalk
18 mai 2024
Les points faibles : Personnel et service et équipements
Guillermo
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 19 mai 2024
Dear Guillermo,Thank you for choosing us for your stay. We are concerned to hear that your experience did not meet expectations and hope to have the opportunity to provide you with a better experience in the future; just let us know how we can.
10/10 Excellent
Franklin
Voyage d’affaires
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Franklin
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 19 mai 2024
Hi Franklin,We're delighted you enjoyed your stay at Craftsman Inn & Suites and that our location was ideal for your trip. Please come see us again soon.
10/10 Excellent
James
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Thank you, James, for taking the time to leave a review of your stay at Craftsman Inn & Suites. We're so happy to hear that our delicious breakfast helped you start the day off right and that you were able to get a great night's sleep. During your next visit, we hope you'll have the chance to try a meal at Craftsman Wood Grille & Tap House; we know you'll love it! We look forward to seeing you again soon, so please feel free to return anytime.
10/10 Excellent
Stephanie
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 17 mai 2024
Dear Stephanie,Thank you for taking the time to provide your review of Craftsman Inn & Suites. It is wonderful to hear our location was convenient and that you found your room clean and updated. Your feedback is appreciated on breakfast, as we're always looking for ways to improve our guest experience. We look forward to welcoming you back again if your travels bring you this way.
10/10 Excellent
Lindsay, Akwesasne
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lindsay
Séjour de 1 nuit en mai 2024
Réponse de Kayla Front Desk le 27 mai 2024
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Colleen
14 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Colleen
Séjour de 1 nuit en mai 2024
Réponse de Kayla Front Desk le 27 mai 2024
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Cindy
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cindy
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 mai 2024
Hello Cindy,Our Craftsman Inn & Suites team is delighted you enjoyed your stay and our onsite dining at Craftsman Wood Grille & Tap House. Welcoming you back would be an honor, so please return soon for another fantastic time.
10/10 Excellent
Michael
Voyage en famille
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 9 mai 2024
Hello Michael,We're happy to hear that you found our hotel clean and comfortable and enjoyed our on-site restaurant. Your satisfaction is our priority, and we strive to provide a pleasant experience for all our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back again to Craftsman Inn & Suites soon!
10/10 Excellent
Erin
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Erin
Séjour de 1 nuit en mai 2024
Réponse de Kayla Front Desk le 7 mai 2024
Thank you for your very kind rating! We hope to see you back in the future!
6/10 Satisfaisant
mariel, Hackettstown
Voyage en famille avec de jeunes enfants
4 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté
mariel
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Dear Mariel,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay, including cleanliness and noise concerns. Rest assured, we will take your comments into consideration as we continue making improvements for the benefit of our great guests. Nevertheless, it was a pleasure to have you here, and we hope to have the opportunity to better serve you in the future.
10/10 Excellent
Gabriella
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gabriella
Séjour de 1 nuit en mai 2024
Réponse de Kayla Front Desk le 7 mai 2024
Thank you for your very kind rating! We hope to see you back in the future!
10/10 Excellent
felicia
Voyage en famille
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
felicia
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 7 mai 2024
Dear Felicia,We appreciate your kind words about our dedicated team, comfortable accommodations, and delicious breakfast offerings. It's also wonderful that our convenient location was ideal for your stay. We can't wait to host you again at Craftsman Inn & Suites!
10/10 Excellent
Samuel
Voyage en famille, Voyage d’affaires, Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samuel
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Samuel,Thank you for sharing your experience at Craftsman Inn & Suites. We're glad you found our establishment enjoyable and look forward to welcoming you back for another five-stay stay!
10/10 Excellent
Jeanne
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeanne
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 1 mai 2024
Hello Jeanne, We are so glad to hear you had a relaxing stay! Our staff loves making guests feel at home, and we're thrilled you found them accommodating. If you ever need another dose of relaxation, you know where to find us. Take care, and we hope to see you again soon!
10/10 Excellent
Piama
Voyage avec des animaux de compagnie
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Piama
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 26 avr. 2024
Hi Piama,Thank you for your review of Craftsman Inn & Suites! We're happy to hear you enjoyed our relaxing, top-notch accommodations. It was a pleasure to host you, and we would be grateful to welcome you back anytime!
10/10 Excellent
Matt
Voyage d’affaires
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Matt
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 26 avr. 2024
Dear Matt,From all of us at Craftsman Inn & Suites, thank you for your review. It's wonderful to hear you enjoyed your stay with us and great to hear you found our food delicious. We would love to welcome you back for another terrific visit.
10/10 Excellent
Jose, Staten Island
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jose
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 26 avr. 2024
Hi Jose,Thank you for your great review and perfect rating! We're thrilled our hospitable team left a memorable impression on you, and we hope you return soon.
8/10 Bien
P Kimberley
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
P Kimberley
Séjour de 1 nuit en avril 2024
Réponse de Kayla Front Desk le 7 mai 2024
Thank you for your very kind rating! We hope to see you back in the future!
10/10 Excellent
Frank
Voyage en famille, Voyage d’affaires
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Frank
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear Frank,We at Craftsman Inn & Suites appreciate the time you took to leave a review. We are pleased you enjoyed our unique accommodations and delicious breakfast and that our team could make your acquaintance. Your feedback regarding the bathroom and restaurant is appreciated as well, and your suggestions will be taken into consideration as we continue to make improvements for our guests. It was a pleasure having you here, and we hope you'll consider returning soon.
10/10 Excellent
Lisa
20 avr. 2024
Lisa
Séjour de 2 nuits en avril 2024
Réponse de Front Desk le 13 mai 2024
Thank you for your review! We greatly appreciate it.
10/10 Excellent
Jessica
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Hello Jessica,It was our pleasure to host you at Craftsman Inn & Suites! We're delighted you had such a lovely stay that you took a moment to share this review. Please join us again for another terrific experience.
2/10 Horrible
Annamarie
19 avr. 2024
Les points forts : Propreté
Annamarie
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 7 mai 2024
Thank you for your rating! We hope to see you back in the future!
10/10 Excellent
Franklin
Voyage d’affaires
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Franklin
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 19 avr. 2024
Hello Franklin,Thank you so much for the five-star review. We are pleased to hear you enjoyed your stay, and we hope you will visit us again soon.
10/10 Excellent
Belinda
Voyage en famille
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Belinda
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 23 avr. 2024
Thank you, Belinda, for sharing your five-star experience with us! It is wonderful to hear that your room met your expectations, and we are especially delighted that Ashley made such a positive impression. We will certainly pass along your praise! We're thrilled you and Jerry had a pleasant stay, and we look forward to welcoming you back to Craftsman Inn & Suites on your next journey from Maine. Thank you for the kind words!
8/10 Bien
Onicka, Brooklyn
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Onicka
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 18 avr. 2024
Hi Onicka,It's always a pleasure hearing from our guests, and we thank you for your great feedback. We're glad our attention to cleanliness impressed you, and we look forward to having you join us at Craftsman Inn & Suites again soon.
10/10 Excellent
Beth
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beth
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Beth,Thank you for sharing your experience at Craftsman Inn & Suites! We're delighted you found our rooms clean and comfortable, and it's great to know that you felt safe in our area. Our team takes pride in providing friendly and helpful service, and we're thrilled that you had such positive interactions. We look forward to welcoming you back for another wonderful stay!
8/10 Bien
Carol
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carol
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 avr. 2024
Hello Carol,Thank you for being our guest and sharing your valuable feedback. Our team works hard to ensure our guests have a great stay, so while we are delighted you were impressed with our service, we are sorry that some aspects of your stay did not meet your expectations. Your comments will be shared with the team as we constantly strive to make improvements for our great guests. It was a pleasure to have you here, and we hope to have another opportunity to welcome you back and impress you further.
10/10 Excellent
Ray
Voyage en groupe
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ray
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 avr. 2024
Hi Ray,Thanks for your outstanding review of Craftsman Inn & Suites! We're so happy you enjoyed your stay and so much of what we have to offer. It was our pleasure to welcome you, and we hope you'll come back soon for another peaceful visit!
10/10 Excellent
Andrew
Voyage d’affaires
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 12 avr. 2024
Hi Andrew,Thank you for the five-star review. We're delighted to hear you always have an exceptional time with us at Craftsman Inn & Suites, and we can't wait for your next visit!
10/10 Excellent
William
11 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en avril 2024
Réponse de Kayla Front Desk le 7 mai 2024
Thank you for your very kind rating! We hope to see you back in the future!
10/10 Excellent
Christine
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christine
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 11 avr. 2024
Hello Christine,Thank you for allowing Craftsman Inn & Suites to host your recent stay. We're happy to hear you had a positive experience and that you appreciated the excellent hospitality our team provided. We're grateful for your kind words, and we hope to have the pleasure of your company again soon.
10/10 Excellent
DOROTHY, DENVILLE
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DOROTHY
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 11 avr. 2024
Hi Dorothy,Thank you so much for the five stars! We're so happy you had a nice time with us, and we hope you'll join us again soon for another comfortable stay.
10/10 Excellent
kristina
9 avr. 2024
kristina
Séjour de 1 nuit en avril 2024
Réponse de Kayla Front Desk le 7 mai 2024
Thank you for your very kind rating! We hope to see you back in the future!
8/10 Bien
CHARLES
4 avr. 2024
CHARLES
Séjour de 1 nuit en avril 2024
Réponse de Kayla Front Desk le 7 mai 2024
Thank you for your very kind rating! We hope to see you back in the future!
10/10 Excellent
Winston
Voyage en famille
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Winston
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 5 avr. 2024
Always happy to see you!
10/10 Excellent
Patricia
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 2 avr. 2024
Hi Patricia,Thank you for your kind words. It was our pleasure to accommodate your early arrival, and we're glad you appreciated our attention to cleanliness and service. If your travels bring you back to the area, please come see us again at Craftsman Inn & Suites!
10/10 Excellent
Monica, Singapore
Voyage en famille, Voyage d’affaires
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Monica
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 2 avr. 2024
Hi Monica,Thank you for your perfect rating! We're thrilled our fantastic location was a highlight of your stay, and we appreciate you mentioning the high standards of cleanliness we adhere to. It was a pleasure having you here, and we hope you return soon!
10/10 Excellent
Andrew
Voyage d’affaires
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 29 mars 2024
Hello Andrew,Thank you for your recent stay at Craftsman Inn & Suites. Hosting you was a pleasure, and we're so happy we met all your expectations. We appreciate your feedback and look forward to hosting you again.
10/10 Excellent
Jovon
Voyage d’affaires
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jovon
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 29 mars 2024
Dear Jovon,We are honored to have earned a perfect rating for your time with us. It thrills us to know that you had a great experience. Your review reaffirms the hard work we put in every day for our guests. We look forward to welcoming you back for another great stay.
10/10 Excellent
SANDRA, Nashville
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SANDRA
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 29 mars 2024
Hello Sandra,Thank you so much for choosing to stay with us at Craftsman Inn & Suites. Impressing every guest with our clean, comfortable accommodations is always a top priority for us, so we're thrilled our commitment to this shone through during your visit. It's also great to read you were able to take advantage of our delicious breakfast. The pleasure was all ours, and we hope you'll choose us again in the future.
8/10 Bien
Matt
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matt
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 27 mars 2024
Hi Matt,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. However, we apologize for any issues with noise. Our staff is always happy to assist in situations like this. Should you be in the area again, please come back to see us.
10/10 Excellent
Trish
Voyage en famille
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Trish
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 25 mars 2024
Thank you for your review! We appreciate it. We're happy you enjoyed your stay (and our restaurant) and we hope to see you again soon!
10/10 Excellent
Andrew
Voyage d’affaires
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 17 mars 2024
Dear Andrew,We're thrilled you enjoyed your experience with us. Our team strives to deliver top-notch service in a prime setting. We look forward to welcoming you back to Craftsman Inn & Suites for another fantastic stay!