Déjeuner et dîner servis sur place, spécialités Cuisine américaine

Avis sur The Craftsman Inn & Suites

3.5 out of 5
The Craftsman Inn & Suites
7300 E Genesee Street, Fayetteville, NY

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 738 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 179 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 53 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 18 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 1001." "

9,6/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Julie

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Would recommend NOT booking rooms near the next door restaurant (we were in room 204) during the weekend as it gets really noisy between 7pm and 11pm
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 8 mars 2024
Hello Julie,Thank you for being our guest and sharing your feedback. Our team works hard to ensure our guests have a great stay, so we are sorry you had noise concerns from next door. We hope you were otherwise impressed with your stay, and we look forward to welcoming you back and impressing you further.

10/10 Excellent

John

Séjour de 1 nuit en décembre 2023
Réponse de Front Desk le 12 janv. 2024
Thank you so much for the review, I appreciate it!

10/10 Excellent

Olivier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Over all a perfect hotel
99% perfect!! Super quality price ratio, brand new hotel. Very quiet, spacious room, great people. Only BAD experience is that at the bar they hold your credit card while you are eating and drinking, « because you can get drunk and not the bill » To me the worst behaviour ever, I get really offended by that!!
Séjour de 1 nuit en avril 2019

8/10 Bien

Ali

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Ethan, Kalispell

Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, seems to have been updated relatively recently. Great location.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 26 mai 2024
Hello Ethan,It was such a pleasure having you as our guest. Location is one of the most important aspects of a trip, so we're glad you could experience all of the convenience ours affords our guests. Thank you for highlighting the high standards of cleanliness we adhere to. Your review is appreciated, and we hope you come back.

8/10 Bien

Lisa

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not pet friendly at the restaurant by the same name. We ordered take out elsewhere and had dinner in the breakfast lobby, with our dog since the dog could not be left in the room unattended, which we would not do anyway. Breakfast was ok, disappointed that oatmeal was instant.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 24 mai 2024
Dear Lisa,Although we're glad that you and your furry friend had a great time with us overall, we are sorry for any inconvenience you experienced during your stay. We do our best to be transparent when it comes to our policies, though we appreciate your understanding. Rest assured, we will take your comments regarding our breakfast selection into consideration as we continuously strive to make improvements for the benefit of our great guests. It was a pleasure having you here, and we hope to welcome you back and exceed your expectations in the future.

8/10 Bien

raymond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Kayla Front Desk le 27 mai 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Satisfaisant

Guillermo, Norwalk

Les points faibles : Personnel et service et équipements
.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 19 mai 2024
Dear Guillermo,Thank you for choosing us for your stay. We are concerned to hear that your experience did not meet expectations and hope to have the opportunity to provide you with a better experience in the future; just let us know how we can.

10/10 Excellent

Franklin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel and location as always.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 19 mai 2024
Hi Franklin,We're delighted you enjoyed your stay at Craftsman Inn & Suites and that our location was ideal for your trip. Please come see us again soon.

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed 2 nights for a shopping trip. Beds are comfy, breakfast is good, and the coffee was fantastic. We didn't get a chance to try the restaurant but it was definitely popular and the food smelled great.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Thank you, James, for taking the time to leave a review of your stay at Craftsman Inn & Suites. We're so happy to hear that our delicious breakfast helped you start the day off right and that you were able to get a great night's sleep. During your next visit, we hope you'll have the chance to try a meal at Craftsman Wood Grille & Tap House; we know you'll love it! We look forward to seeing you again soon, so please feel free to return anytime.

10/10 Excellent

Stephanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed here as a quick overnight stop during a long road trip. It was easy to find from the highway and our room was lovely, very clean and updated facilities (i.e. no old and run-down shower, carpeting, etc.). The breakfast was nothing special but that is always the case with these hotels that include breakfast.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 17 mai 2024
Dear Stephanie,Thank you for taking the time to provide your review of Craftsman Inn & Suites. It is wonderful to hear our location was convenient and that you found your room clean and updated. Your feedback is appreciated on breakfast, as we're always looking for ways to improve our guest experience. We look forward to welcoming you back again if your travels bring you this way.

10/10 Excellent

Lindsay, Akwesasne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Kayla Front Desk le 27 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Colleen

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Kayla Front Desk le 27 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cindy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved our stay. The restaurant was amazing!
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 mai 2024
Hello Cindy,Our Craftsman Inn & Suites team is delighted you enjoyed your stay and our onsite dining at Craftsman Wood Grille & Tap House. Welcoming you back would be an honor, so please return soon for another fantastic time.

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and comfortable. Nice restaurant on property!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 9 mai 2024
Hello Michael,We're happy to hear that you found our hotel clean and comfortable and enjoyed our on-site restaurant. Your satisfaction is our priority, and we strive to provide a pleasant experience for all our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back again to Craftsman Inn & Suites soon!

10/10 Excellent

Erin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Kayla Front Desk le 7 mai 2024
Thank you for your very kind rating! We hope to see you back in the future!

6/10 Satisfaisant

mariel, Hackettstown

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté
Few hairs in the bathroom and towels. Tv have a horrible selection of channels and doesnt have any apps such as Netflix. Walls are very thin, i could hear everything my next door neighbor was doing. I dont want to even go into breakfast, it was horrible. For the price their nightly rate is, i would expect more from this place. I am glad it was only a 1night stay.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Dear Mariel,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay, including cleanliness and noise concerns. Rest assured, we will take your comments into consideration as we continue making improvements for the benefit of our great guests. Nevertheless, it was a pleasure to have you here, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Gabriella

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Kayla Front Desk le 7 mai 2024
Thank you for your very kind rating! We hope to see you back in the future!

10/10 Excellent

felicia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff, great rooms and excellent breakfast. Convenient to Syracuse University
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 7 mai 2024
Dear Felicia,We appreciate your kind words about our dedicated team, comfortable accommodations, and delicious breakfast offerings. It's also wonderful that our convenient location was ideal for your stay. We can't wait to host you again at Craftsman Inn & Suites!

10/10 Excellent

Samuel

Voyage en famille, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Samuel,Thank you for sharing your experience at Craftsman Inn & Suites. We're glad you found our establishment enjoyable and look forward to welcoming you back for another five-stay stay!

10/10 Excellent

Jeanne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very relaxing stay. Staff very friendly and helpful
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 1 mai 2024
Hello Jeanne, We are so glad to hear you had a relaxing stay! Our staff loves making guests feel at home, and we're thrilled you found them accommodating. If you ever need another dose of relaxation, you know where to find us. Take care, and we hope to see you again soon!

10/10 Excellent

Piama

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful room. Comfy bed
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 26 avr. 2024
Hi Piama,Thank you for your review of Craftsman Inn & Suites! We're happy to hear you enjoyed our relaxing, top-notch accommodations. It was a pleasure to host you, and we would be grateful to welcome you back anytime!

10/10 Excellent

Matt

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay and great place to eat
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 26 avr. 2024
Dear Matt,From all of us at Craftsman Inn & Suites, thank you for your review. It's wonderful to hear you enjoyed your stay with us and great to hear you found our food delicious. We would love to welcome you back for another terrific visit.

10/10 Excellent

Jose, Staten Island

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was accommodating and courteous
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 26 avr. 2024
Hi Jose,Thank you for your great review and perfect rating! We're thrilled our hospitable team left a memorable impression on you, and we hope you return soon.

8/10 Bien

P Kimberley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Kayla Front Desk le 7 mai 2024
Thank you for your very kind rating! We hope to see you back in the future!

10/10 Excellent

Frank

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What I liked: It wasn't a cookie-cutter hotel experience (like Hyatt, Marriott, or Holiday Inn). I liked the old-style inn atrium as well as the ability to use stairs instead of relying on the elevator. The breakfast was delicious. The staff was very friendly. What was odd: At night, it was hard to differentiate the hotel from the restaurant with the same name. The shower arrangement in the bathroom was odd -- including the second drain in the floor to prevent puddling.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear Frank,We at Craftsman Inn & Suites appreciate the time you took to leave a review. We are pleased you enjoyed our unique accommodations and delicious breakfast and that our team could make your acquaintance. Your feedback regarding the bathroom and restaurant is appreciated as well, and your suggestions will be taken into consideration as we continue to make improvements for our guests. It was a pleasure having you here, and we hope you'll consider returning soon.

10/10 Excellent

Lisa

Séjour de 2 nuits en avril 2024
Réponse de Front Desk le 13 mai 2024
Thank you for your review! We greatly appreciate it.

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice place to stay
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Hello Jessica,It was our pleasure to host you at Craftsman Inn & Suites! We're delighted you had such a lovely stay that you took a moment to share this review. Please join us again for another terrific experience.

2/10 Horrible

Annamarie

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 7 mai 2024
Thank you for your rating! We hope to see you back in the future!

10/10 Excellent

Franklin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 19 avr. 2024
Hello Franklin,Thank you so much for the five-star review. We are pleased to hear you enjoyed your stay, and we hope you will visit us again soon.

10/10 Excellent

Belinda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband Jerry and I were staying at the Craftsman Inn on our way home from Maine! The room was clean and well maintained. Ashley was at the desk when we arrived. She could not have more gracious! Asking for dinner recommendations, she gave us two. Later I needed and additional blanket. Ashely was right there delivering to our room! All with a great attitude!!
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 23 avr. 2024
Thank you, Belinda, for sharing your five-star experience with us! It is wonderful to hear that your room met your expectations, and we are especially delighted that Ashley made such a positive impression. We will certainly pass along your praise! We're thrilled you and Jerry had a pleasant stay, and we look forward to welcoming you back to Craftsman Inn & Suites on your next journey from Maine. Thank you for the kind words!

8/10 Bien

Onicka, Brooklyn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was clean and well kept.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 18 avr. 2024
Hi Onicka,It's always a pleasure hearing from our guests, and we thank you for your great feedback. We're glad our attention to cleanliness impressed you, and we look forward to having you join us at Craftsman Inn & Suites again soon.

10/10 Excellent

Beth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean comfortable rooms with a shopping center across the street where you could get anything you needed. Safe area. Staff was friendly & helpful
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Beth,Thank you for sharing your experience at Craftsman Inn & Suites! We're delighted you found our rooms clean and comfortable, and it's great to know that you felt safe in our area. Our team takes pride in providing friendly and helpful service, and we're thrilled that you had such positive interactions. We look forward to welcoming you back for another wonderful stay!

8/10 Bien

Carol

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk gal was very pleasant and tried very hard to please us plastic glasses in the room, so we requested glass glasses.. none to be had. She asked the restaurant for two. They would not accommodate her…same company. Breakfast was not good either. Only boxed bakery goods and make your own waffles with a clogged dispenser. And prepackaged breakfast sandwiches to be microwaved. Not what I would expect at the Craftsman in an upscale community.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 avr. 2024
Hello Carol,Thank you for being our guest and sharing your valuable feedback. Our team works hard to ensure our guests have a great stay, so while we are delighted you were impressed with our service, we are sorry that some aspects of your stay did not meet your expectations. Your comments will be shared with the team as we constantly strive to make improvements for our great guests. It was a pleasure to have you here, and we hope to have another opportunity to welcome you back and impress you further.

10/10 Excellent

Ray

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a late check-in due to traffic, but all worked out well. Room was clean and ready and all was well. Bed was comfortable, TV worked well, breakfast in the morning was good.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 avr. 2024
Hi Ray,Thanks for your outstanding review of Craftsman Inn & Suites! We're so happy you enjoyed your stay and so much of what we have to offer. It was our pleasure to welcome you, and we hope you'll come back soon for another peaceful visit!

10/10 Excellent

Andrew

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thank you. Always enjoyable.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 12 avr. 2024
Hi Andrew,Thank you for the five-star review. We're delighted to hear you always have an exceptional time with us at Craftsman Inn & Suites, and we can't wait for your next visit!

10/10 Excellent

William

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Kayla Front Desk le 7 mai 2024
Thank you for your very kind rating! We hope to see you back in the future!

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very amicable and helpful staff.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 11 avr. 2024
Hello Christine,Thank you for allowing Craftsman Inn & Suites to host your recent stay. We're happy to hear you had a positive experience and that you appreciated the excellent hospitality our team provided. We're grateful for your kind words, and we hope to have the pleasure of your company again soon.

10/10 Excellent

DOROTHY, DENVILLE

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 11 avr. 2024
Hi Dorothy,Thank you so much for the five stars! We're so happy you had a nice time with us, and we hope you'll join us again soon for another comfortable stay.

10/10 Excellent

kristina

Séjour de 1 nuit en avril 2024
Réponse de Kayla Front Desk le 7 mai 2024
Thank you for your very kind rating! We hope to see you back in the future!

8/10 Bien

CHARLES

Séjour de 1 nuit en avril 2024
Réponse de Kayla Front Desk le 7 mai 2024
Thank you for your very kind rating! We hope to see you back in the future!

10/10 Excellent

Winston

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
loved the property it fits all our criteria and we have stayed numerous times when in the area
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 5 avr. 2024
Always happy to see you!

10/10 Excellent

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is the second time my sister and I have stayed here and we love it. Rooms are clean and the staff is super friendly. We happened to arrive earlier than the 3:00 pm check in time and they were gracious enough to let us into our room. Will definitely stay here again
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 2 avr. 2024
Hi Patricia,Thank you for your kind words. It was our pleasure to accommodate your early arrival, and we're glad you appreciated our attention to cleanliness and service. If your travels bring you back to the area, please come see us again at Craftsman Inn & Suites!

10/10 Excellent

Monica, Singapore

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean place in convenient location
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 2 avr. 2024
Hi Monica,Thank you for your perfect rating! We're thrilled our fantastic location was a highlight of your stay, and we appreciate you mentioning the high standards of cleanliness we adhere to. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Andrew

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always good. Thank you
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 29 mars 2024
Hello Andrew,Thank you for your recent stay at Craftsman Inn & Suites. Hosting you was a pleasure, and we're so happy we met all your expectations. We appreciate your feedback and look forward to hosting you again.

10/10 Excellent

Jovon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Experience
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 29 mars 2024
Dear Jovon,We are honored to have earned a perfect rating for your time with us. It thrills us to know that you had a great experience. Your review reaffirms the hard work we put in every day for our guests. We look forward to welcoming you back for another great stay.

10/10 Excellent

SANDRA, Nashville

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel. Clean with comfortable rooms and breakfast included
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 29 mars 2024
Hello Sandra,Thank you so much for choosing to stay with us at Craftsman Inn & Suites. Impressing every guest with our clean, comfortable accommodations is always a top priority for us, so we're thrilled our commitment to this shone through during your visit. It's also great to read you were able to take advantage of our delicious breakfast. The pleasure was all ours, and we hope you'll choose us again in the future.

8/10 Bien

Matt

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Too bad it wasn't quiet we were there on st pattys day n people were loud till after midnight and then the next day people were talking out the front till 11pm we could hear everything otherwise really great place
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 27 mars 2024
Hi Matt,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. However, we apologize for any issues with noise. Our staff is always happy to assist in situations like this. Should you be in the area again, please come back to see us.

10/10 Excellent

Trish

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean comfortable hotel, handicapped room is nice for wc users. Restaurant next door was good.
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 25 mars 2024
Thank you for your review! We appreciate it. We're happy you enjoyed your stay (and our restaurant) and we hope to see you again soon!

10/10 Excellent

Andrew

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent customer service. Great location.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 17 mars 2024
Dear Andrew,We're thrilled you enjoyed your experience with us. Our team strives to deliver top-notch service in a prime setting. We look forward to welcoming you back to Craftsman Inn & Suites for another fantastic stay!