Avis sur Super 8 by Wyndham Fayetteville
Super 8 by Wyndham Fayetteville
1075 S Shiloh Dr, Intersct of I540, Hwys 71 & 62, Fayetteville, AR
Avis
6,2
6,6/10
Propreté
7,4/10
Personnel et service
6,0/10
Équipements
6,0/10
Infrastructures et conditions de l’hébergement
6,0/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants
16 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Care Team le 20 mai 2024
Dear Analyn, we are genuinely sorry to hear you had a bad experience while staying at our hotel. We understand from your comments that our staff was unprofessional and did not help you address your concerns. We apologize for their poor customer service. We intend to take this episode very seriously, communicate with our team, and train them accordingly to respond better to guests' requirements. We appreciate you bringing your grievances to our attention, as they will be addressed with our staff from the appropriate departments immediately. We hope to take all measures required to rectify the situation soon enough, so kindly give us time to sort this out peacefully. Best Regards, Super 8 FayettevilleCustomer Care Team
8/10 Bien
Amber
16 mai 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Amber
Séjour de 1 nuit en mai 2024
Réponse de Customer Care Team le 17 mai 2024
Dear Amber, thank you for your review and for staying with us again after 25 years. We're glad you find our property convenient to access the interstate, though we acknowledge your comments about the need for a facelift. We hope that no other disturbances hindered your experience with us. Please book in advance for your next visit and let us know, for we shall be thrilled to accommodate you with all our facilities running at their best.Best Regards, Super 8 FayettevilleCustomer Care Team
8/10 Bien
john
15 mai 2024
Les points forts : Personnel et service
john
Séjour de 1 nuit en mai 2024
Réponse de Customer Care Team le 17 mai 2024
Dear John, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean, quiet, and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Super 8 by Wyndham Fayetteville on your next visit!Best Regards, Super 8 FayettevilleCustomer Care Team
2/10 Horrible
Paul
Voyage en famille
13 mai 2024
Les points faibles : Personnel et service
Paul
Séjour de 2 nuits en mai 2024
Réponse de Customer Care Team le 14 mai 2024
Dear Paul, we are deeply sorry for the distressing experience you encountered upon your arrival, especially during such an important event. We regret that your reservation was cancelled without your knowledge, causing significant inconvenience and frustration. We understand the gravity of the situation and the impact it had on your plans. Please accept our sincerest apologies for failing to meet your expectations and for any inconvenience caused by the cancellation. We take your feedback seriously and will investigate this matter thoroughly. We hope to take all measures required to rectify the situation soon enough, so kindly give us time to sort this out peacefully.Best Regards, Super 8 FayettevilleCustomer Care Team
2/10 Horrible
Voyageur vérifié
Voyage en famille
29 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 2 mai 2024
Dear Guest, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards, Super 8 FayettevilleCustomer Care Team
4/10 Médiocre
Marie
29 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marie
Séjour de 5 nuits en avril 2024
Réponse de Customer Care Team le 30 avr. 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
4/10 Médiocre
Jodi
Voyage en couple
24 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jodi
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 25 avr. 2024
Dear Jodi, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the room conditions were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards, Super 8 FayettevilleCustomer Care Team
2/10 Horrible
Asher
Voyage en famille
9 avr. 2024
Les points faibles : Personnel et service
Asher
Réponse de Customer Care Team le 11 avr. 2024
Dear Asher, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the state of our property that affected your visit as a non-smoker. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards, Super 8 FayettevilleCustomer Care Team
10/10 Excellent
William
Voyage en famille
8 avr. 2024
William
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 9 avr. 2024
Hey William, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. As for the run-down state of the property, we assure you we'll work on developments accordingly. Let us know the next time you're in town so we can set up another riveting holiday for you at Super 8 by Wyndham Fayetteville!Best Regards, Super 8 FayettevilleCustomer Care Team
2/10 Horrible
Margaret
8 avr. 2024
Margaret
Séjour de 3 nuits en avril 2024
Réponse de Customer Care Team le 30 avr. 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
10/10 Excellent
Anna
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anna
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 9 avr. 2024
Dear Anna, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Super 8 guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards, Super 8 FayettevilleCustomer Care Team
2/10 Horrible
Emil
8 avr. 2024
Les points faibles : Propreté
Emil
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 9 avr. 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
2/10 Horrible
Inga
6 avr. 2024
Inga
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 26 avr. 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
10/10 Excellent
baoguo
22 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
baoguo
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 22 mars 2024
Dear Baoguo, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Super 8 FayettevilleCustomer Care Team
10/10 Excellent
Ashley
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ashley
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 12 mars 2024
Dear Ashley, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Super 8 FayettevilleCustomer Care Team
10/10 Excellent
Dawn
Voyage avec des animaux de compagnie, Voyage d’affaires
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dawn
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 12 mars 2024
Hi Dawn, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our courteous, professional services and complimentary breakfast. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Super 8 by Wyndham Fayetteville with the finest of our amenities and resources!Best Regards, Super 8 FayettevilleCustomer Care Team
10/10 Excellent
Ashley
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ashley
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 12 mars 2024
Dear Guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team
4/10 Médiocre
Dawn
8 mars 2024
Dawn
Séjour de 3 nuits en décembre 2023
Réponse de Customer Care Team le 12 mars 2024
Dear Dawn, we are disappointed that we could not make you feel welcome during your stay with us. It is deeply disheartening to learn that our facilities and services could not match your expectations. On behalf of the hotel administration, we are sorry for your bad experience, and we hope you accept our profound apologies for our shortcomings. As a hotel, we highly value guest feedback, as we understand there is always room for improvement. We would be immensely grateful if you could share detailed feedback about your stay and help us identify what can be done better. We look forward to hearing from you and learning how we can make this right.Best Regards, Super 8 FayettevilleCustomer Care Team
4/10 Médiocre
lucas
Voyage en famille
5 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
lucas
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 6 mars 2024
Hi lucas, we sincerely apologize for the disappointing experience you encountered during your stay. Your feedback regarding cleanliness, amenities, and property conditions is deeply concerning, and it does not meet the high standards we strive to uphold. Please know that we take your comments seriously, and we will immediately address these issues with our housekeeping and maintenance teams to ensure improvements are made. Our goal is to provide a clean and comfortable environment for all our guests, and we regret falling short in this instance. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Best Regards, Super 8 FayettevilleCustomer Care Team
10/10 Excellent
Kody
29 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kody
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 1 mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
2/10 Horrible
Rene
Voyage d’affaires, Voyage en couple
22 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rene
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 22 févr. 2024
Dear Rene, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the room conditions were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards, Super 8 FayettevilleCustomer Care Team
4/10 Médiocre
Hannah
Voyage d’affaires
18 févr. 2024
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Hannah
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 20 févr. 2024
Dear Hannah, thank you for rating our facilities and sharing how the guest experience was for you. We apologize for everything that made your stay an uncomfortable experience. Customer service is of utmost importance to us, and we are disheartened not to have met your expectations. Our management will not shy away from making improvements to enhance the overall guest experience at our establishment. While it is disappointing to learn that you did not enjoy a memorable stay with us, we hope to host you again with all our services working in your favor. Best Regards, Super 8 FayettevilleCustomer Care Team
8/10 Bien
Ruth, Little Rock
11 févr. 2024
Les points forts : Propreté
Ruth
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 12 févr. 2024
Dear Ruth, we are delighted to know that you had an excellent stay with us at Super 8 by Wyndham Fayetteville. It is an absolute pleasure to learn that your stay at our hotel was a desirable experience at the right price. Our lovely team could not have been happier accommodating you in our well-maintained rooms and serving you our delightful breakfast. It was great to host you, and we would gladly welcome you again many more times for a quick or extended getaway!Best Regards, Super 8 FayettevilleCustomer Care Team
4/10 Médiocre
Stephan
Voyage en couple
26 janv. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Stephan
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 1 févr. 2024
Dear Stephan, we sincerely apologize for the unpleasant experience you had during your stay. Cleanliness is a top priority for us, and we regret that we fell short of your expectations. We have handled the issues you mentioned with our housekeeping team to ensure that such lapses are not repeated. Additionally, we will be conducting a thorough inspection and necessary measures to take care of any odors in the hallways. Please know that your feedback is crucial to our improvement, and we appreciate you bringing this to our attention. If your travels bring you back to the area, we would be grateful for the opportunity to provide you with a much-improved experience.Best Regards, Super 8 FayettevilleCustomer Care Team
6/10 Satisfaisant
Varghese
Voyage en famille
14 janv. 2024
Les points forts : Personnel et service
A reasonable stay for a good price
Varghese
Séjour de 2 nuits en janvier 2024
Réponse de Customer Care Team le 17 janv. 2024
Dear Varghese, thank you for choosing to stay with us, and we appreciate your positive feedback. We're delighted to hear that our hotel met your expectations for budget-friendly accommodation and that our staff provided helpful assistance during your stay. It's great that you enjoyed the complimentary amenities such as coffee, free internet, and breakfast. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant stay.Best Regards, Super 8 FayettevilleCustomer Care Team
10/10 Excellent
Jeremy
6 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeremy
Séjour de 6 nuits en décembre 2023
Réponse de Customer Care Team le 9 janv. 2024
Dear Jeremy, thank you for your loyalty and positive review. We appreciate your kind words about our friendly, helpful, and efficient staff. We apologize for any inconvenience caused by the unclean state of the parking lot and the presence of cigarette butts around the property. We will address this issue promptly to enhance the hygiene of our guest experience. We are delighted to hear that you found the interiors clean and had a pleasant stay. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit.Best Regards, Super 8 FayettevilleCustomer Care Team
2/10 Horrible
Jennifer
30 déc. 2023
Jennifer
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 19 janv. 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
8/10 Bien
JERRY
Voyage en couple
27 déc. 2023
JERRY
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 30 déc. 2023
Dear Jerry, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Super 8 by Wyndham Fayetteville. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our convenient location makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards, Super 8 FayettevilleCustomer Care Team
4/10 Médiocre
Erin
24 déc. 2023
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Erin
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 26 déc. 2023
Dear Erin, thank you for reaching out to us. We regret the extreme inconvenience caused to you and are quite saddened to learn you had such a negative experience. Please let us know about any improvements we can introduce to enhance the overall guest experience at our establishment. We’re already working on a few areas and would love your perspective on the same. On that note, we apologize for letting you down and request you give us another chance to rectify our errors and earn your trust!Best Regards, Super 8 FayettevilleCustomer Care Team
6/10 Satisfaisant
Jonna
Voyage en famille, Voyage d’affaires
9 déc. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Jonna
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 12 déc. 2023
Dear Jonna, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards, Super 8 FayettevilleCustomer Care Team
2/10 Horrible
Kerry
8 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Kerry
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 12 déc. 2023
Dear Kerry, thank you for rating our facilities and sharing how the guest experience was for you. We apologize for everything that made your stay an uncomfortable experience. Customer service is of utmost importance to us, and we are disheartened not to have met your expectations. We are sorry if any of our facilities or amenities were outdated or needed to be upgraded. Our management will not shy away from making improvements to enhance the overall guest experience at our establishment. While it is disappointing to learn that you did not enjoy a memorable stay with us, we hope to host you again with all our services working in your favor. Best Regards, Super 8 FayettevilleCustomer Care Team
8/10 Bien
Paul
Voyage en couple
25 nov. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Paul
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 29 nov. 2023
Dear Paul, thank you for acknowledging the helpfulness of our night staff. We apologize for the inconvenience caused by the shortage of adequate electric plug-ins and appreciate your understanding as our team provided a suitable solution. We'll take your feedback into consideration for future improvements, and we hope to welcome you back for a more comfortable stay.Best Regards, Super 8 FayettevilleCustomer Care Team
6/10 Satisfaisant
RONALD
17 nov. 2023
RONALD
Séjour de 2 nuits en novembre 2023
Réponse de Customer Care Team le 7 déc. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
2/10 Horrible
BA
6 nov. 2023
BA
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 29 nov. 2023
Dear Guest, we are disappointed that we could not make you feel welcome during your stay with us. It is deeply disheartening to learn that our facilities and services could not match your expectations. On behalf of the hotel administration, we are sorry for your bad experience, and we hope you accept our profound apologies for our shortcomings. As a hotel, we highly value guest feedback, as we understand there is always room for improvement. We would be immensely grateful if you could share detailed feedback about your stay and help us identify what can be done better. We look forward to hearing from you and learning how we can make this right.Best Regards, Super 8 FayettevilleCustomer Care Team
6/10 Satisfaisant
Randy
2 nov. 2023
Randy
Séjour de 3 nuits en octobre 2023
Réponse de Customer Care Team le 4 nov. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
4/10 Médiocre
mark
2 nov. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
mark
Séjour de 3 nuits en octobre 2023
Réponse de Customer Care Team le 6 nov. 2023
Dear Mark, thank you for sharing your feedback and letting us know what didn't work for you during your stay. We truly appreciate it when our guests point out our flaws so that we can learn from them and improve our quality of service. We apologize for the lack of television facility on your first two days, the furnace issue, and our staff's unresponsive approach. We have informed the management about your comments, and all the problems you mentioned will be considered with utmost concern. Thank you for bringing these matters to our attention. We aspire to provide an experience beyond our customer's expectations, and your feedback helps us gradually attain our goal. We hope you consider booking with us again the next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards, Super 8 FayettevilleCustomer Care Team
6/10 Satisfaisant
Mac
27 oct. 2023
Les points forts : Personnel et service
Mac
Séjour de 1 nuit en octobre 2023
Réponse de Customer Care Team le 30 oct. 2023
Dear Mac, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards, Super 8 FayettevilleCustomer Care Team
2/10 Horrible
Shonda
Voyage en famille
23 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I will NEVER book at this hotel again..
Shonda
Séjour de 1 nuit en octobre 2023
Réponse de Customer Care Team le 24 oct. 2023
Dear Shonda, we want to extend our sincerest apologies for the inconvenience and frustration you experienced during your recent visit to our hotel. We genuinely appreciate your feedback as it helps us identify areas of improvement and address the concerns you raised. It is disheartening to learn about your check-in service, which fell short of our usual standards. We understand your frustration regarding the delay and confusion during the check-in process. Regarding the issue with your reservation, we completely understand your distress and disappointment. We sincerely apologize for the inconvenience caused and assure you we have thoroughly reviewed our reservation and allotment process to prevent any future occurrences of this nature. We also acknowledge your concerns about the pricing. Please know that your feedback is essential to our ongoing efforts to improve our services, and we appreciate your patience in bringing these matters to our attention.In an effort to rectify this situation and regain your trust, we would like to invite you back as our guest. We are committed to providing you with a seamless and enjoyable stay that aligns with the quality of service you have come to expect from us over the years. We will ensure that the pricing is both fair and competitive, and we will take every measure to guarantee a smooth check-in process. Once again, we deeply apologize for the inconvenience you faced during your recent stay. Please feel free to contact us directly so that we may personally assist you in making your next reservation and ensure that your visit is flawless in every aspect.Best Regards, Super 8 FayettevilleCustomer Care Team
6/10 Satisfaisant
Billy, Oklahoma City
23 oct. 2023
Les points forts : Personnel et service
Billy
Séjour de 2 nuits en octobre 2023
Réponse de Customer Care Team le 26 oct. 2023
Dear Billy, we want to express our sincere gratitude for your feedback. It's wonderful to hear that our front desk staff left a positive impression with their friendliness and helpfulness. We apologize for any concerns regarding the location and the condition of our property. Your comments have not gone unnoticed, and we are actively working on plans to improve and update our facilities to ensure a more pleasant environment for our guests. We hope you will get the chance to savor our breakfast on your next visit. Your feedback is instrumental in this process, and we hope to provide a cleaner and more modern atmosphere on your next Fayetteville trip.Best Regards, Super 8 FayettevilleCustomer Care Team
6/10 Satisfaisant
Don
Voyage en famille
23 oct. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Don
Séjour de 2 nuits en octobre 2023
Réponse de Customer Care Team le 24 oct. 2023
Dear Don, we appreciate your kind words about our staff and apologize for any discomfort you experienced with our hotel's dated facilities. Your feedback is invaluable in our continuous efforts to enhance the guest experience, and we hope to provide a more comfortable and updated stay for you in the future.Best Regards, Super 8 FayettevilleCustomer Care Team
6/10 Satisfaisant
Brooke, Texarkana
22 oct. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Brooke
Séjour de 2 nuits en octobre 2023
Réponse de Customer Care Team le 24 oct. 2023
Dear Brooke, we regret that you could not savor an enjoyable experience at our hotel during your stay. We apologize for any disturbances caused by our property conditions and facilities. We shall be careful to maintain the quality of our accommodation in such a way that it is not at the cost of our guests' comfort. Your satisfaction matters most, and we take customer feedback very seriously to ensure your pleasure. We are thankful to you for sharing your review, as they help us identify areas of improvement for our hotel. However, we would greatly appreciate more details on your stay to make up for the limitations in our service. While we are sorry that the overall hotel experience could not match your expectations this time, we hope to make up for our poor services and have you back here for a memorable guest experience. Best Regards, Super 8 FayettevilleCustomer Care Team
2/10 Horrible
Kristin
Voyage en famille
22 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kristin
Séjour de 1 nuit en octobre 2023
Réponse de Customer Care Team le 23 oct. 2023
Dear Kristin, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards, Super 8 FayettevilleCustomer Care Team
2/10 Horrible
Tom
9 oct. 2023
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Worst ever
Tom
Séjour de 1 nuit en octobre 2023
Réponse de Customer Care Team le 9 oct. 2023
Dear Tom, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the room conditions were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards, Super 8 FayettevilleCustomer Care Team
2/10 Horrible
Chelsea
Voyage en famille
7 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chelsea
Réponse de Customer Care Team le 9 oct. 2023
Dear Chelsea, we regret that you could not savor an enjoyable experience at our hotel during your stay. We apologize for any disturbances caused by our current facilities. We shall be careful to maintain the quality of our accommodation in such a way that it is not at the cost of our guests' comfort. Your satisfaction matters most, and we take customer feedback very seriously to ensure your pleasure. We are thankful to you for sharing your review, as they help us identify areas of improvement for our hotel. While we are sorry that the overall hotel experience could not match your expectations this time, we hope to make up for our poor services and have you back here for a memorable guest experience. Best Regards, Super 8 FayettevilleCustomer Care Team
4/10 Médiocre
Teri
Voyage en famille avec de jeunes enfants, Voyage d’affaires
4 oct. 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Teri
Séjour de 2 nuits en octobre 2023
Réponse de Customer Care Team le 5 oct. 2023
Dear Teri, we apologize for the oversight in servicing your room during your stay. Providing a clean and comfortable environment with fresh amenities is a top priority, and we will address this with our housekeeping team to ensure it doesn't happen in the future. We're also sorry to hear about the difficulty in understanding our front desk employee, and we'll work on improving communication to enhance our guests' experiences. Thank you for bringing these concerns to our attention. We aspire to provide an experience beyond our customer's expectations, and your feedback helps us gradually attain our goal. We hope you consider booking with us again the next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards, Super 8 FayettevilleCustomer Care Team
8/10 Bien
Mark
Voyage en groupe
27 sept. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Mark
Séjour de 1 nuit en septembre 2023
Réponse de Customer Care Team le 28 sept. 2023
Dear Mark, thank you for your feedback. We're pleased to hear that you were satisfied with our well-maintained room despite its age and that you enjoyed a comfortable night's sleep. We appreciate your visit and look forward to the opportunity to host you again soon.Best Regards, Super 8 FayettevilleCustomer Care Team
4/10 Médiocre
Oscar
23 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Oscar
Séjour de 1 nuit en septembre 2023
Réponse de Customer Care Team le 26 sept. 2023
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards,Customer Care Team
4/10 Médiocre
Lisa
Voyage en groupe
18 sept. 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Lisa
Séjour de 1 nuit en septembre 2023
Réponse de Customer Care Team le 19 sept. 2023
Dear Lisa, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards, Super 8 FayettevilleCustomer Care Team
2/10 Horrible
MArk
Voyage en groupe
17 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MArk
Réponse de Customer Care Team le 19 sept. 2023
Dear Mark, we are disappointed that we could not make you feel welcome during your stay with us. It is deeply disheartening to learn that the hygiene of the bedding and bathroom towels did not match your expectations. On behalf of the hotel administration, we are sorry for your bad experience, and we hope you accept our profound apologies for our shortcomings. As a hotel, we highly value guest feedback, as we understand there is always room for improvement. Thanks for sharing feedback about your stay and for helping us identify what can be done better. We look forward to hearing from you and learning how we can make this right.Best Regards, Super 8 FayettevilleCustomer Care Team
2/10 Horrible
Dylan
Voyage en famille
17 sept. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dylan
Séjour de 1 nuit en septembre 2023
Réponse de Customer Care Team le 19 sept. 2023
Dear Dylan, we regret that you could not savor an enjoyable experience at our hotel during your stay. We apologize for any disturbances caused by dirty accommodations and our pricing. We shall be careful to maintain the quality of our accommodation in such a way that it is not at the cost of our guests' comfort. Your satisfaction matters most, and we take customer feedback very seriously to ensure your pleasure. We are thankful to you for sharing your review, as it helps us identify areas of improvement for our hotel. However, we would greatly appreciate more details on your stay to make up for the limitations in our service. While we are sorry that the overall hotel experience did not match your expectations this time, we hope to make up for our poor services and have you back here for a memorable guest experience. Best Regards, Super 8 FayettevilleCustomer Care Team