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Avis sur Ocean Coral Spring Resort - All inclusive

5 out of 5
Ocean Coral Spring Resort - All inclusive
Mountain Spring Bay, Falmouth

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 1093 avis sur 2514." "
Note des voyageurs de 8 (Bien), d’après 545 avis sur 2514." "
Note des voyageurs de 6 (Satisfaisant), d’après 374 avis sur 2514." "
Note des voyageurs de 4 (Médiocre), d’après 224 avis sur 2514." "
Note des voyageurs de 2 (Horrible), d’après 278 avis sur 2514." "

8,4/10

Propreté

7,4/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Martin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was better than I taught at first. Recommended.
Séjour de 6 nuits en mai 2024
Réponse de Kevin Silvera le 8 mai 2024
Dear Guest,We're thrilled to hear that you enjoyed your time at our resort. It's always our goal to provide a memorable and enjoyable experience for our guests. We look forward to your next visit!

10/10 Excellent

Mamadou

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Complexe complet avec une bonne diversite de restaurant
Séjour de 7 nuits en mars 2024
Réponse de Kevin Silvera le 16 mars 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback

10/10 Excellent

AMINATA

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La variété des restaurants et services disponibles
Séjour de 7 nuits en mars 2024
Réponse de Kevin Silvera le 11 mars 2024
gracias por tu increíble reseña

4/10 Médiocre

Patrick

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en juillet 2022
Réponse de Kino-Ray Cummings le 8 nov. 2022
Dear Patrick,Thank you for your recent stay with us. We are delighted that you found your stay with us to be positive and memorable.It is not lost on us that our guests are our most valuable assets and as such, we take care in our service delivery.We do understand that there are areas of opportunity, and where those gaps are found, we take the necessary steps to ensure that remedial action is taken.The matter has been escalated to management for review. We look forward to hosting you again in the very near future.Service from the Heart

10/10 Excellent

Quang thach

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great resort. The staff is amazing very professional. The food was ok… rooms are very clean. Will be back for sure
Séjour de 5 nuits en février 2022
Réponse de Maydene Malcolm le 3 mars 2022
Dear Quang thach, Thank you for your recent visit. We are delighted that you found the resort, staff and food to have met your expectation. Our aim is to ensure we deliver on our promise to our guests and I am happy we met the mark with you. We certainly can't wait to have you back. See you soon! Best Regards,

10/10 Excellent

Yohance

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ocean Coral Spring and Ocean Eden Bay are both literally perfect, from the customer service, the food, the facilities, the amenties, the rooms and everything that this property has to offer is truly 10/10 all across the board! I will definitely be returning very soon as I feel like over the 14 days me and my wife stayed there it felt more and more like home as the days went by. We simply didn't want to leave. Our experience was surely one for the books and I'll forever recommend this hotel to anyone who's in for an amazing time in Jamaica.

10/10 Excellent

Anny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing and beautiful place highly recommend
Séjour de 3 nuits en mai 2024

8/10 Bien

Niurys Allman

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is nice, I dont like the room service, have to call few time to get the service, not always answer the phone call, I called to check the AC and nobody went, untill a day after with a wrong information
Séjour de 4 nuits en mai 2024

8/10 Bien

Gwen, PEORIA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024

10/10 Excellent

Angelique

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
One of the best I’ve been to … definitely coming back
Séjour de 2 nuits en mai 2024

10/10 Excellent

Brittany, Atlanta

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay at Ocean Coral Springs. Food was great room and atmosphere was even better.
Séjour de 3 nuits en mai 2024
Réponse de Kevin Silvera le 25 mai 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

8/10 Bien

Lunette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vocation
Séjour de 2 nuits en mai 2024
Réponse de Kevin Silvera le 25 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

8/10 Bien

Ackeem

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
I had a great experience at ocean coral spring, the place kept clean & the pool was nice however a little improve with the restaurant would be just it ..
Séjour de 3 nuits en mai 2024
Réponse de Kevin Silvera le 25 mai 2024
Dear Guest,Thank you for your feedback! We're glad you enjoyed your stay, especially the cleanliness and the pool. We'll work on improving our restaurant experience. We hope to welcome you back soon!

10/10 Excellent

daniel

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
10/10 i would advise anyone to visit best i have bin so far.
Séjour de 1 nuit en mai 2024
Réponse de Kevin Silvera le 25 mai 2024
Dear Guest,We're thrilled to hear that you enjoyed your time at our resort. It's always our goal to provide a memorable and enjoyable experience for our guests. We look forward to your next visit!

6/10 Satisfaisant

Marchelli

Voyage en groupe
Les points faibles : Propreté
Firstly when I checked in the room wasn't cleaned properly, there were Garbage filled in the drawers from the previous guests, the bottles in the bathroom wasn't refilled... Dinner hmmmmm to get in a resturant was horrible even tho you didn't need a reseravation the workers made it so hard for you to get something to eat.. I'm a regular traveler, I travel 4 or 5x a year and this is the utmost worst experience... On the good side i must big up UROY bellboy omggg he was so helpful, plus Nadesha the bartender in the lobby omgg she held down the bar well, very pleasant and hardworking those two workers deserve 5stars oops how can I 4get Cornell hardworking bartenders... One of the main problems this place have is SHORT STAFFED... These workers are overwhelmed... P.S 1st resort I've been to that charges for a beer $5US for a corona and $4 red bull... that's crazy.. Entertainment suckkks .. In the Sovereign shop charges taxes on items hmmm plus $1US for a bag to put your things in crazy
Séjour de 4 nuits en mai 2024
Réponse de Kevin Silvera le 24 mai 2024
Dear Guest,We deeply regret that your stay did not meet expectations. Cleanliness and ease of dining should never be compromised, and we apologize for falling short. Your compliments for Uroy, Nadesha, and Cornell are greatly appreciated, and we will commend them for their excellent service. We are addressing the staffing issues and reassessing our pricing and entertainment to enhance guest satisfaction. Thank you for your valuable feedback.

10/10 Excellent

Angelica

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I ABSOLUTELY Loved EVERYTHING About My Stay!!! I had a Privilege Stay and It was The BEST Experience!!! The Staff were All so Accommodating, Helpful, And Very Welcoming!!!! I would recommend this resort to Every one!!! I’m definitely coming back again!!!
Séjour de 4 nuits en mai 2024
Réponse de Kevin Silvera le 23 mai 2024
Dear Guest,Thank you so much for taking the time to share your positive experience with our resort! We are absolutely thrilled to hear that we were able to meet your expectations. Our team works hard to ensure that every customer has a fantastic experience, and it's incredibly rewarding to know that our efforts are resonating with you. Your satisfaction is our top priority, and we can't wait to continue providing you with excellent service in the future. Thanks again for choosing us!

10/10 Excellent

Sofia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was visually very appealing, assistance was on the side at all times, rooms were cleaned everyday well. Would come back for a relaxing vacation. For the reader’s information, me and my partner stayed in a Privilege Room.
Séjour de 5 nuits en mai 2024
Réponse de Kevin Silvera le 23 mai 2024
Dear Guest,We are genuinely grateful for your fantastic feedback on our resort! Your kind words have made our day. It's always our goal to deliver a top-notch experience, and knowing that we've succeeded with you is truly rewarding. Our team is dedicated to maintaining the highest standards, and your satisfaction motivates us to keep pushing for excellence. We look forward to the pleasure of serving you again soon. Thanks for being an amazing customer!

2/10 Horrible

Gods

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Kevin Silvera le 24 mai 2024
Dear guest,We're saddened to hear that your experience with us warranted only one star. Your feedback is invaluable to us, and we genuinely want to understand the areas that impacted your stay negatively so that we can make improvements. Please share any specific details or concerns you have, and rest assured, we'll take immediate action to address them and enhance the experience for all our guests. Thank you for bringing this to our attention.

8/10 Bien

Nalayshia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay , the only thing that could have been different is the time the restaurant closed. Make it later for the late night eaters!
Séjour de 4 nuits en mai 2024
Réponse de Kevin Silvera le 23 mai 2024
Dear Guest,Thank you for your feedback! We're delighted to hear you had a great stay. We appreciate your suggestion regarding the restaurant hours and will consider extending them to better accommodate our late-night guests. We look forward to welcoming you back!

10/10 Excellent

quisha

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had an amazing experience at this resort. From the time I walked through the doors until I left. The food the staff and the service and the property was nothing but amazing. Made my birthday trip well worth it
Séjour de 4 nuits en mai 2024
Réponse de Kevin Silvera le 22 mai 2024
Dear guest,Thank you for your wonderful review! We are thrilled to hear that you had an amazing experience at our resort and that our food, staff, service, and property exceeded your expectations. We're especially delighted that we could help make your birthday trip so special. We look forward to welcoming you back in the future.

8/10 Bien

keely

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Kevin Silvera le 23 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Chantel Lorna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Kevin Silvera le 23 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Harrison

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was the best resort i have ever been to. Me and my wife celebrated our honeymoon and they upgraded our room for free. We will definitely be coming back here again. We had so much fun we didn’t want to leave
Séjour de 3 nuits en mai 2024
Réponse de Kevin Silvera le 21 mai 2024
Dear Guest,Thank you so much for taking the time to share your positive experience with our resort! We are absolutely thrilled to hear that we were able to meet your expectations. Our team works hard to ensure that every customer has a fantastic experience, and it's incredibly rewarding to know that our efforts are resonating with you. Your satisfaction is our top priority, and we can't wait to continue providing you with excellent service in the future. Thanks again for choosing us!

2/10 Horrible

Faith

Séjour de 4 nuits en mai 2024
Réponse de Kevin Silvera le 22 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

6/10 Satisfaisant

Manmeet, Maple

Voyage en famille avec de jeunes enfants
Service was very poor. Some of the servers are super rude. No manners to talk to customers.maintaince takes super long to solve a matter.
Séjour de 4 nuits en mai 2024
Réponse de Kevin Silvera le 25 mai 2024
Dear Guest,We're sorry to hear about your experience. This is not the standard we aim for, and we will address the issues with our staff and maintenance team. Thank you for your feedback, and we hope to serve you better in the future.

10/10 Excellent

Ian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice views!! Very Friendly Staff!!
Séjour de 2 nuits en mai 2024
Réponse de Kevin Silvera le 21 mai 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

8/10 Bien

Kimesha

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Property and food was nice most of the staff was nice....but some has no manners and customer service training, they dont know how to talk to people.
Séjour de 2 nuits en mai 2024
Réponse de Kevin Silvera le 21 mai 2024
Dear Guest,Thank you for your feedback. We're pleased to hear you enjoyed the property and food. While most of our staff provided good service, we apologize for any instances of poor manners and customer service. We'll be addressing these issues to ensure all our staff are trained to meet the highest standards of hospitality. Thank you for bringing this to our attention.

8/10 Bien

Shakera

Les points forts : Personnel et service
Séjour de 4 nuits en mai 2024
Réponse de Kevin Silvera le 21 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Ashantea

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had an amazing stay for the second time thank you for having me.
Séjour de 3 nuits en mai 2024
Réponse de Kevin Silvera le 21 mai 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

10/10 Excellent

Dyan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property in itself was well kept
Séjour de 2 nuits en mai 2024
Réponse de Kevin Silvera le 21 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

6/10 Satisfaisant

Shantol

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I didn't like that my room wasnt clean for the duration of the stay but overall the property was beautiful and well kept
Séjour de 3 nuits en mai 2024
Réponse de Kevin Silvera le 21 mai 2024
Dear Guest,Thank you for your feedback. We're glad to hear you found the property beautiful and well-kept. However, we apologize for the inconvenience regarding the cleanliness of your room. This is not the standard we aim to uphold, and we will address this issue with our housekeeping team to ensure better service in the future. Thank you for staying with us.

8/10 Bien

Juliette

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Good food
Séjour de 2 nuits en mai 2024
Réponse de Kevin Silvera le 21 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

4/10 Médiocre

Madeline

Voyage en famille avec de jeunes enfants
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Found mold on our pillows. Some of the staff was very rude
Séjour de 7 nuits en mai 2024
Réponse de Kevin Silvera le 21 mai 2024
Dear Guest,Thank you for your feedback. We're sorry to hear about the issues you encountered and the rudeness of some staff members. This does not reflect the standards we strive to maintain. We appreciate you bringing this to our attention and will address these concerns promptly to improve our service. Thank you for staying with us.

2/10 Horrible

Keevia

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hotel wasn’t up to part
Séjour de 2 nuits en mai 2024
Réponse de Kevin Silvera le 21 mai 2024
Dear guest,Thank you for your feedback. We're sorry to hear that the hotel did not meet your expectations. Your comments are valuable to us, and we will use them to improve our services and facilities. We hope to have the opportunity to provide you with a better experience in the future.

8/10 Bien

Suzanne, Springfield

Voyage en couple
Les points forts : Propreté
We enjoyed our stay.
Séjour de 4 nuits en mai 2024
Réponse de Kevin Silvera le 21 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Kerry-Ann

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved everything about Ocean Coral!!
Séjour de 3 nuits en mai 2024
Réponse de Kevin Silvera le 17 mai 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

10/10 Excellent

Damon Moses Lee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything
Séjour de 3 nuits en mai 2024
Réponse de Kevin Silvera le 17 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

8/10 Bien

Valerie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the resort. The staff were very nice & courteous. The property was well kept and staff cleaned throughout the day. The music was amazing and the staff ensured we had a great time. As for the food, it wasn’t great. I genuinely thought the food would have a bit more flavorful. After a few days at the resort, I fell in love with the Red Snapper restaurant. By the way, although I don’t drink coffee, there is a coffee shop there and their pastries are delicious.
Séjour de 5 nuits en mai 2024
Réponse de Kevin Silvera le 15 mai 2024
Dear Guest,It's great to hear that you loved the resort overall and that the staff were friendly and attentive. The well-maintained property and the effort put into ensuring guests had a good time, including the music, are definite highlights. However, it's unfortunate that the food didn't meet your expectations in terms of flavor. It's nice to hear that you found a favorite spot at the Red Snapper restaurant, though. And thanks for the tip about the coffee shop and their delicious pastries, even for non-coffee drinkers!

10/10 Excellent

Imany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Kevin Silvera le 16 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

shereika

Voyage en couple
Les points forts : Équipements
Wow this hotel is top tier … the entire environment is breathtaking 😍
Séjour de 2 nuits en mai 2024
Réponse de Kevin Silvera le 15 mai 2024
Dear Guest,Thank you so much for your positive feedback! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another memorable stay

10/10 Excellent

Kerry Ann

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Enjoyed my stay, very large, beautiful and clean property.
Séjour de 2 nuits en mai 2024
Réponse de Kevin Silvera le 14 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The food was amazing, the service was excellent. The waterpark inside the resort was convenient for the kids. This resort is a perfect family getaway. 5 stars! Highly recommend
Séjour de 3 nuits en mai 2024
Réponse de Kevin Silvera le 14 mai 2024
Dear Guest,We are genuinely grateful for your fantastic feedback on our resort! Your kind words have made our day. It's always our goal to deliver a top-notch experience, and knowing that we've succeeded with you is truly rewarding. Our team is dedicated to maintaining the highest standards, and your satisfaction motivates us to keep pushing for excellence. We look forward to the pleasure of serving you again soon. Thanks for being an amazing customer!

10/10 Excellent

Jody

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was lovely and the property was beautiful and clean. They have several restaurant options but I think they can improve on their menu selection. However, the staff was courteous and helpful and we had a good time.
Séjour de 1 nuit en avril 2024
Réponse de Kevin Silvera le 14 mai 2024
Dear Guest,Thank you so much for taking the time to share your positive experience with our resort! We are absolutely thrilled to hear that we were able to meet your expectations. Our team works hard to ensure that every customer has a fantastic experience, and it's incredibly rewarding to know that our efforts are resonating with you. Your satisfaction is our top priority, and we can't wait to continue providing you with excellent service in the future. Thanks again for choosing us!

10/10 Excellent

Pauline

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk Clerk Angie was par excellent. Short bartende in lobby was excellent. Staff was wonderful and courteous
Séjour de 4 nuits en mai 2024
Réponse de Kevin Silvera le 15 mai 2024
Dear Guest,Thank you so much for your positive feedback! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another memorable stay

4/10 Médiocre

Ram Randy

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Kevin Silvera le 15 mai 2024
Dear Guest,We're saddened to hear that your experience with us warranted only two star. Your feedback is invaluable to us, and we genuinely want to understand the areas that impacted your stay negatively so that we can make improvements. Please share any specific details or concerns you have, and rest assured, we'll take immediate action to address them and enhance the experience for all our guests.

10/10 Excellent

Wynny

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful stay. Beach sand a little harsh on the soles, but the water calm and perfect depth for little ones. Thats”’s why I plan to bring them back with me next year!
Séjour de 4 nuits en mai 2024
Réponse de Kevin Silvera le 14 mai 2024
Dear Guest,We're delighted to hear that you enjoyed your stay and found the beach and water suitable for your little ones! We look forward to welcoming you back next year for another wonderful experience.

10/10 Excellent

Regina

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice resort. Pool was nice and big and loved the entertainment during the day. Restaurant options were good and not a long wait. Small beach and it had alot of rocks. There was not too much to do at night. It had a nice kid water park too. I would stay again.
Séjour de 4 nuits en janvier 2024
Réponse de Kevin Silvera le 14 mai 2024
Dear Guest,We're thrilled to hear that you enjoyed your stay at our resort, especially the pool, entertainment, and restaurant options. We appreciate your feedback about the beach and nighttime activities, and we're glad you found the kid water park enjoyable. We look forward to welcoming you back for another stay in the future!

10/10 Excellent

Ramdeo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Kevin Silvera le 14 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

4/10 Médiocre

farah de la

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The resort is really nice and convenient but the staff in many restaurants and amenities are very rude and nasty as if they don’t want to be there or work. Definitely need to train staff better before hiring. Experienced many bad moments due to the lack of professionalism of the staff. Would not be booking at this resort anymore.
Séjour de 4 nuits en mai 2024
Réponse de Kevin Silvera le 14 mai 2024
Dear Guest,We apologize for the negative experiences you encountered during your stay. Providing exceptional service is our priority, and we're disappointed to hear that some of our staff fell short of meeting your expectations. Your feedback is valuable, and we will take steps to address the issues you've raised to ensure a better experience for all our guests in the future.

8/10 Bien

Jason

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and spacious
Séjour de 4 nuits en mai 2024
Réponse de Kevin Silvera le 14 mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.