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Avis sur Red Roof Inn Fairfield

2 out of 5
Red Roof Inn Fairfield
286 Route 46 East, Fairfield, NJ

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 276 avis sur 854." "
Note des voyageurs de 8 (Bien), d’après 319 avis sur 854." "
Note des voyageurs de 6 (Satisfaisant), d’après 156 avis sur 854." "
Note des voyageurs de 4 (Médiocre), d’après 63 avis sur 854." "
Note des voyageurs de 2 (Horrible), d’après 40 avis sur 854." "

8,0/10

Propreté

8,2/10

Personnel et service

7,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Sonia

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Établissement mal entretenue, ce n'est pas propre. Je ne recommande pas du tout.
Séjour de 3 nuits en décembre 2023
Réponse de Gabrielle RediResponse Specialist le 10 janv. 2024
Merci d'avoir pris un moment pour laisser un avis, Sonia. Le personnel et moi du Red Roof Inn Fairfield avons été déçus de voir votre note de 2/5 suite à votre séjour. Vous avez indiqué que l'établissement mal entretenu et le manque de propreté ne vous satisfaisaient pas. Notre équipe Red Roof s'engage à satisfaire nos clients, vos commentaires seront donc pris en considération car ils nous aideront à améliorer notre expérience client.Merci encore et il nous fera plaisir de vous accueillir à nouveau parmi nous à l'avenir pour vous montrer nos progrès positifs réalisés pour améliorer votre expérience avec nous.Sincèrement,Red Roof Management

8/10 Bien

Yasmin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Kamaria RediResponse Specialist le 26 mai 2024
Hello Yasmin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FAIRFIELD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 Bien

Aida

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Adraine Rediresponse Specialist le 19 mai 2024
Hello Aida, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FAIRFIELD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Bien

Jessica

Séjour de 1 nuit en mai 2024
Réponse de Olivia RediResponse Specialist le 18 mai 2024
Hello Jessica, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairfield and I are delighted to see your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Suzan

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean very comfortable and lovely staff.
Séjour de 1 nuit en mai 2024
Réponse de Sharma RediResponse Specialist le 15 mai 2024
Thank you for taking the time to write about experience at the RED ROOF INN FAIRFIELD. Suzan, I am happy to hear that you found our hotel to be clean and very comfortable, and our staff to be lovely. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Suzan, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean and very comfortable stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Suzan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Sharma RediResponse Specialist le 15 mai 2024
Hello Suzan,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN FAIRFIELD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

4/10 Médiocre

Armando

Les points faibles : Propreté
.
Séjour de 1 nuit en mai 2024
Réponse de Linton RediResponse Specialist le 14 mai 2024
Hello Armando, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

10/10 Excellent

James

Voyage en famille
The hotel was very pleasing to the eyes. The staff was friendly and courteous.
Séjour de 1 nuit en mai 2024
Réponse de Sharma RediResponse Specialist le 13 mai 2024
Thank you for taking the time to write about experience at the RED ROOF INN FAIRFIELD. James, I am happy to hear that you found our staff to be friendly and courteous, and you were pleased with the appearance of our hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, James, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

6/10 Satisfaisant

Charles

Séjour de 3 nuits en mai 2024
Réponse de Dannielle Rediresponse Specialist le 9 mai 2024
Hello Charles, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FAIRFIELD and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Bien

Reeve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I enjoyed my stay, the staff were helpful only wish they were more enthusiastic considering they deal with people so often.
Séjour de 1 nuit en mai 2024
Réponse de Dannielle Rediresponse Specialist le 6 mai 2024
Dear Reeve,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN FAIRFIELD. We are sorry that the staff wasn't as enthusiastic as you would expect, however, we are happy that the staff were helpful. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

10/10 Excellent

Maricela

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very quiet place and great costumer service
Séjour de 3 nuits en avril 2024

8/10 Bien

Robert, Henrico

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice property for the price
Séjour de 3 nuits en avril 2024
Réponse de Gabrielle RediResponse Specialist le 30 avr. 2024
Thank you for taking a moment to leave a review, Robert. The staff and I at the Red Roof Inn Fairfield appreciate your 4/5 score following your stay. I am happy that you found our hotel to be nice for the price. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

4/10 Médiocre

Meliza

Séjour de 1 nuit en avril 2024
Réponse de Toni-Ann RediResponse Specialist le 27 avr. 2024
Hello Meliza,Thank you for choosing to stay at our Red Roof Inn Fairfield. I appreciate your 2/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Bien

Lester

Les points forts : Propreté, personnel et service, équipements
Good location
Séjour de 1 nuit en avril 2024
Réponse de Oniel Rediresponse Specialist le 24 avr. 2024
Thank you Lester, for taking the time to write a review of your stay at the Red Roof Inn Fairfield. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know, it's also nice reading that you took liking to our hotel's location. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Raja

Les points forts : Équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en avril 2024
Réponse de Gabrielle RediResponse Specialist le 28 avr. 2024
Thank you for taking a moment to leave a review, Raja. The staff and I at the Red Roof Inn Fairfield appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 Bien

Aneli

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo estuvo muy bien solo que no hay desayuno Las muchachas de servicio Perfecto volvería a regresar
Séjour de 3 nuits en avril 2024
Réponse de Toni-Ann RediResponse Specialist le 21 avr. 2024
Querida Aneli,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios sobre su reciente estadía en el Red Roof Inn Fairfield y nos alegra saber que estuvo satisfecho con nuestro hotel y el servicio de nuestro personal. Sin embargo, también ha expresado su decepción porque no hay desayuno disponible. Gracias por transmitirnos esta preocupación. Estamos ubicados muy cerca de varios restaurantes, pero hemos tomado nota de sus comentarios y los utilizaremos para mejorar la calidad de nuestros servicios.Gracias nuevamente por compartir tu experiencia con nosotros. Esperamos verle en sus futuros viajes.Atentamente,Toni-AnnGestión del techo rojoRediResponse Specialist

6/10 Satisfaisant

Maria

Voyage d’affaires
Les points forts : Propreté et personnel et service
Needs some upgrades specially in the bathroom. I stayed 2nights, it was ok.
Séjour de 2 nuits en avril 2024
Réponse de Oshane RediResponse Specialist le 15 avr. 2024
Dear Maria,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at theRED ROOF INN FAIRFIELD. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

6/10 Satisfaisant

Pamela

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Propreté
Could be better the room was not vacuumed and outdated.
Séjour de 1 nuit en avril 2024
Réponse de OnielRediresponse Specialist le 12 avr. 2024
Hi Pamela,Thank you for taking the time to write a review of your stay at the Red Roof Inn Fairfield. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Our apologies for any inconvenience from the room you were assigned. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Aakash

Séjour de 1 nuit en février 2024
Réponse de Tianna RediResponse Specialist le 11 avr. 2024
Hello Aakash, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairfield and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Delma

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved this places. It was clean and front lady was nice.
Séjour de 1 nuit en avril 2024
Réponse de Oniel Rediresponse Specialist le 8 avr. 2024
Hi Delma,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Fairfield. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our receptionist. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Wilson

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good 👍
Séjour de 1 nuit en avril 2024
Réponse de Toni-Ann RediResponse Specialist le 3 avr. 2024
Thank you for your 5/5 rating of our Red Roof Inn Fairfield, Wilson. We are happy to see that you had a good stay with us. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Bien

Adriana

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Good stay
Séjour de 2 nuits en mars 2024
Réponse de Adraine Rediresponse Specialist le 1 avr. 2024
Dear Adriana,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at theRED ROOF INN FAIRFIELD. I am happy to read that you had a good stay with us. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Dannielle Rediresponse Specialist le 18 mars 2024
Hello Martin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FAIRFIELD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Genova

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent!! Everything good
Réponse de Dannielle Rediresponse Specialist le 11 mars 2024
Dear Genova,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FAIRFIELD. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Matthew

Voyage d’affaires
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Clean quiet
Séjour de 1 nuit en février 2024
Réponse de Sharma RediResponse Specialist le 6 mars 2024
Thank you for taking the time to write about experience at RED ROOF INN FAIRFIELD. Matthew, I am glad to hear that you had a great encounter with us and we truly appreciate your kind remarks about our clean and quiet hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Matthew, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean and quiet stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Bien

Claudia

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I liked the staff and clean bed and bathroom
Séjour de 1 nuit en février 2024
Réponse de OnielRediresponse Specialist le 11 févr. 2024
Hi Claudia,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Fairfield. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also awesome to read that you took liking to our staff. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

8/10 Bien

gregory f

Voyage d’affaires
Les points forts : Équipements
Clean, everything works. Poor excuse for coffee in the lobby but there is a Dunkin Donuts in the next parking lot. Good stay for the price.
Séjour de 2 nuits en février 2024
Réponse de Sharma RediResponse Specialist le 8 févr. 2024
Thank you for taking a moment to leave a review, Gregory. The staff and I at the RED ROOF INN FAIRFIELD appreciate your 4/5 score. I am glad to read your comments about our hotel being clean, that everything worked, and the other kind remarks mentioned. However, you indicated that the situation regarding the coffee dampened your experience. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am sorry to hear this was not the impression we left you with. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Red Roof Management

6/10 Satisfaisant

Johnny V

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Toni-Ann RediResponse Specialist le 22 janv. 2024
Hello Johnny V,Thank you for choosing to stay at our Red Roof Inn Fairfield. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

10/10 Excellent

Nigel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en janvier 2024
Réponse de Chirell RediResponse Specialist le 18 janv. 2024
Dear Nigel,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairfield and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

8/10 Bien

Keith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Nishaye RediResponse Specialist le 15 janv. 2024
Hello Keith,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairfield and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Satisfaisant

Luis

Séjour de 1 nuit en décembre 2023
Réponse de Oniel Rediresponse Specialist le 1 janv. 2024
Hi Luis,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn Fairfield. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Hotel not for me!
The hotel is outdated and needs a remodel badly. The first night my family stayed was uneventful but the second night it rained and the ceiling leaked onto my bed at 3 AM. The desk clerk gave a use a new room but that was occupied. The second room smelled of urnine and mold. The third room had people across the hall blasting the TV it smelled of marijuana. So we left. The general manager contacted me the next day and refunded for 2 of the 3 days. She gave a sincere apology.
Séjour de 3 nuits en décembre 2023
Réponse de Oniel Rediresponse Specialist le 30 déc. 2023
Hi Valued Guest,Thank you Krista, for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairfield. Please accept our apologies for any inconvenience, during your stay. Below I've read your note relative to the stay you had and our staff along with myself sincerely apologies. Nevertheless, please know that you are one of our most valued guest and your satisfaction is our utmost priority. I don't know when, but on another one of your travel dates to this area, please feel free to stop by so we can earn your, 5/5 satisfaction score mark!Regards,RedRoof Management

10/10 Excellent

Mercedes

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Olivia RediResponse Specialist le 31 janv. 2024
Hello Mercedes, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairfield and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Cetin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en décembre 2023
Réponse de Chevanese RediResponse Specialist le 21 déc. 2023
Thank you, Cetin, for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairfield. We sincerely appreciate your positive rating and are happy to hear you had a good experience with us. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
2:00am LINGERIE!!! DRIVE AWAY AS FAST AS YOU CAN!
We were on a 2 day car trip from PA to MA. It was after midnight and we were tired, so we decided to book a room at this red roof Inn on Hotels.com. It got solid reviews online and was close to the highway. When we pulled into the parking lot, we knew this was not going to be a good experience. The outside of the building was dirty and dilapidated. Totally unkempt. I went inside, checked in and got our key. I asked the clerk where the safest place to park was because we had a lot of items in the car. He said everywhere was well lit and monitored. I should have known it wasn’t a safe place because he was standing behind a completely partitioned plastic divider. We drove around the building to look for the safest place to park. What a total neglected mess! One of the worst hotels I’ve ever seen. In a complete state of disrepair and neglect. When we saw the brightly lit lingerie store 25 feet away we decided this was not a safe place for us to stay. I went back inside and returned the room key. We never set foot in the room. I asked for a refund and the clerk refused. He asked why we were leaving and I told him. We contacted Hotels.com to try to get a refund. They contacted the hotel management who refused. So we paid $125 to drive in the parking lot and leave. Do yourself a favor and stay as far away from this decaying, seedy dump as you can. Or, roll the dice, grab some lingerie, and take your life in your hands.
Grabbed these pics as we were driving away. Much worse in person
Séjour de 1 nuit en décembre 2023
Réponse de Chevanese RediResponse Specialist le 21 déc. 2023
Dear Valued Guest,Thank you for sharing your feedback with us regarding your recent stay at the Red Roof Inn Fairfield. You indicated that you were unsatisfied with the uncleanliness, and upkeep of our property, the unsafe feeling, along with the other listed hindrances. Please know we appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. The safety and comfort of our guests are our top priorities, and we take cleanliness and maintenance seriously. At Red Roof, our primary goal is always to provide our guests with a clean and comfortable stay. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 Satisfaisant

Adi

Réponse de Sharma RediResponse Specialist le 6 févr. 2024
Hello Adi, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN FAIRFIELD and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Horrible

Gregory

Séjour de 2 nuits en décembre 2023
Réponse de Olivia RediResponse Specialist le 9 déc. 2023
Thank you, Gregory, for taking a moment to complete our survey. The staff at the Red Roof Inn Fairfield and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Mitchell

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location to nearby dining. All 5 min walk. Very clean rooms and quiet. I stay every week for local business.
Séjour de 1 nuit en novembre 2023
Réponse de chetan gandhi le 11 janv. 2024
I am pleased to hear that you find our location to your liking. Thanks for your review and perfect rating. Hope to see you soon.

8/10 Bien

Husamettin

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Could be cleaner
Séjour de 2 nuits en novembre 2023
Réponse de Antonio,RediResponse Specialist le 29 nov. 2023
Dear Husamettin,Thank you for taking the time to tell us about your experience at the RED ROOF INN FAIRFIELD. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as the cleanliness level not being to your liking.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

4/10 Médiocre

Christopher

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Sharma RediResponse Specialist le 29 nov. 2023
Hello Christopher, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN FAIRFIELD and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 Horrible

Scott

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible customer service.
The shower head was broken. Once we turned it on, wouldn't go off. Could't change of cold. Called and was told maintenance was on the way, waited over 90 minutes and still never came. Had to leave that morning without showers. Then front desk argued thatvthey sent someone when they did not.
Séjour de 1 nuit en novembre 2023
Réponse de Sharma RediResponse Specialist le 20 nov. 2023
Dear Scott,Thank you for taking the time to tell us about your experience at the RED ROOF INN FAIRFIELD. I am sorry that your experience did not meet your expectations due to the situation you mentioned regarding the broken shower head and the other highlighted concern. I have shared your comments with management to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,Sharma Red Roof Management RediResponse Specialist

8/10 Bien

Tina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay on a budget.
Very clean and well kept rooms for a very good price.
Séjour de 1 nuit en novembre 2023
Réponse de LaTunde Murrant. Rewards Specialist le 18 nov. 2023
Dear Tina,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FAIRFIELD. We value you as our guest and welcome your 8/10 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness, very good price and the well kept rooms. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Craig

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I actually arrived a little bit early and requested an early check in. There happened to be a room available and my request was granted. The room was very clean too! Thanks RRI.
Séjour de 1 nuit en novembre 2023
Réponse de Sharma RediResponse Specialist le 13 nov. 2023
Dear Craig,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FAIRFIELD. I am happy to hear you were pleased with your request being granted and the cleanliness of your room resulting in a 5/5 score.Thank you for your review and Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

4/10 Médiocre

Denise Cedeno

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Couldn't sleep due to do barking....non smoking hotel but stood on 2nd fl and alot of cigarette and marijuana smoke coming in room. Checked out early.
Séjour de 1 nuit en novembre 2023
Réponse de Gabrielle RediResponse Specialist le 8 nov. 2023
Dear Denise,We are sorry to hear your recent experience at the RED ROOF INN FAIRFIELD did not meet your expectations. We are truly disappointed to read that you encountered these distasteful situations during your recent visit. I brought the matter to our property management team's attention to be investigated.Thank you for bringing this to our attention and we wish you all the best in your future travels.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

6/10 Satisfaisant

Joylyn

Les points forts : Personnel et service et confort de la chambre
A place to sleep
We booked late, last-minute. Although a non-smoking room was required, the room was saturated in tobacco. There were people yelling in the parking lot past midnight. In the morning, we discovered the sun-blocking curtains were deteriorating and it looked like a werewolf had torn them to shreds.
Séjour de 1 nuit en octobre 2023
Réponse de Gabrielle RediResponse Specialist le 2 nov. 2023
Dear Joylyn,Thank you for your review following your stay at Red Roof Inn Fairfield. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the noise mentioned in the parking lot, the smell described and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

8/10 Bien

Michael

Séjour de 1 nuit en octobre 2023
Réponse de Sharma RediResponse Specialist le 20 nov. 2023
Hello Michael, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN FAIRFIELD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Bien

Craig

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This facility is very easy to access right on RT 46 East. Check in was fast and simple. The room was very clean and quiet.
Séjour de 1 nuit en octobre 2023
Réponse de LaTunde Murrant. Rewards Specialist le 30 oct. 2023
Dear Craig,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FAIRFIELD. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the very clean room, very easy to access right on RT 46 East and all the positives you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Bien

Alix

Séjour de 2 nuits en octobre 2023
Réponse de Sharma RediResponse Specialist le 13 nov. 2023
Hello Alix, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN FAIRFIELD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

6/10 Satisfaisant

RUBY

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Rug was yucky, and they hadn’t vacuumed, because there was candy on the floor. Wear slippers. The toiletries are tiny.
Séjour de 1 nuit en octobre 2023
Réponse de Abigail RediResponse Specialist le 22 oct. 2023
Hello Ruby,Thank you for telling us about your stay at the Red Roof Inn Fairfield. I'm disappointed to see that your stay was less than ideal. You highlighted that the rug was not clean and the toiletries tiny. We will take your comments into consideration to make changes to improve our customer experience.It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, Abigail RediResponse Specialist

8/10 Bien

Rafael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the rooms were very clean.
Séjour de 1 nuit en octobre 2023
Réponse de Devorine Red Roof Management le 19 oct. 2023
Thank you for taking the time to write a review of your stay at Red Roof Inn Fairfield, Rafael. I am glad to read that you were pleased with our cleanliness and our rooms. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist