Avis
7,8
Bien
8,0/10
Propreté
8,2/10
Personnel et service
7,8/10
Équipements
7,6/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage en famille
6 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Gabrielle RediResponse Specialist le 10 janv. 2024
Merci d'avoir pris un moment pour laisser un avis, Sonia. Le personnel et moi du Red Roof Inn Fairfield avons été déçus de voir votre note de 2/5 suite à votre séjour. Vous avez indiqué que l'établissement mal entretenu et le manque de propreté ne vous satisfaisaient pas. Notre équipe Red Roof s'engage à satisfaire nos clients, vos commentaires seront donc pris en considération car ils nous aideront à améliorer notre expérience client.Merci encore et il nous fera plaisir de vous accueillir à nouveau parmi nous à l'avenir pour vous montrer nos progrès positifs réalisés pour améliorer votre expérience avec nous.Sincèrement,Red Roof Management
8/10 Bien
Yasmin
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yasmin
Séjour de 2 nuits en mai 2024
Réponse de Kamaria RediResponse Specialist le 26 mai 2024
Hello Yasmin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FAIRFIELD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
8/10 Bien
Aida
17 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Aida
Séjour de 2 nuits en mai 2024
Réponse de Adraine Rediresponse Specialist le 19 mai 2024
Hello Aida, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FAIRFIELD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
8/10 Bien
Jessica
16 mai 2024
Jessica
Séjour de 1 nuit en mai 2024
Réponse de Olivia RediResponse Specialist le 18 mai 2024
Hello Jessica, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairfield and I are delighted to see your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
10/10 Excellent
Suzan
Voyage en famille, Voyage avec des animaux de compagnie
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Suzan
Séjour de 1 nuit en mai 2024
Réponse de Sharma RediResponse Specialist le 15 mai 2024
Thank you for taking the time to write about experience at the RED ROOF INN FAIRFIELD. Suzan, I am happy to hear that you found our hotel to be clean and very comfortable, and our staff to be lovely. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Suzan, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean and very comfortable stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
10/10 Excellent
Suzan
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Suzan
Séjour de 1 nuit en mai 2024
Réponse de Sharma RediResponse Specialist le 15 mai 2024
Hello Suzan,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN FAIRFIELD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
4/10 Médiocre
Armando
13 mai 2024
Les points faibles : Propreté
Armando
Séjour de 1 nuit en mai 2024
Réponse de Linton RediResponse Specialist le 14 mai 2024
Hello Armando, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
10/10 Excellent
James
Voyage en famille
12 mai 2024
James
Séjour de 1 nuit en mai 2024
Réponse de Sharma RediResponse Specialist le 13 mai 2024
Thank you for taking the time to write about experience at the RED ROOF INN FAIRFIELD. James, I am happy to hear that you found our staff to be friendly and courteous, and you were pleased with the appearance of our hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, James, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
Charles
8 mai 2024
Charles
Séjour de 3 nuits en mai 2024
Réponse de Dannielle Rediresponse Specialist le 9 mai 2024
Hello Charles, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FAIRFIELD and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
8/10 Bien
Reeve
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Reeve
Séjour de 1 nuit en mai 2024
Réponse de Dannielle Rediresponse Specialist le 6 mai 2024
Dear Reeve,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN FAIRFIELD. We are sorry that the staff wasn't as enthusiastic as you would expect, however, we are happy that the staff were helpful. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist
10/10 Excellent
Maricela
3 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Maricela
Séjour de 3 nuits en avril 2024
8/10 Bien
Robert, Henrico
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 3 nuits en avril 2024
Réponse de Gabrielle RediResponse Specialist le 30 avr. 2024
Thank you for taking a moment to leave a review, Robert. The staff and I at the Red Roof Inn Fairfield appreciate your 4/5 score following your stay. I am happy that you found our hotel to be nice for the price. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
4/10 Médiocre
Meliza
25 avr. 2024
Meliza
Séjour de 1 nuit en avril 2024
Réponse de Toni-Ann RediResponse Specialist le 27 avr. 2024
Hello Meliza,Thank you for choosing to stay at our Red Roof Inn Fairfield. I appreciate your 2/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
8/10 Bien
Lester
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Lester
Séjour de 1 nuit en avril 2024
Réponse de Oniel Rediresponse Specialist le 24 avr. 2024
Thank you Lester, for taking the time to write a review of your stay at the Red Roof Inn Fairfield. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know, it's also nice reading that you took liking to our hotel's location. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
10/10 Excellent
Raja
23 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Raja
Séjour de 1 nuit en avril 2024
Réponse de Gabrielle RediResponse Specialist le 28 avr. 2024
Thank you for taking a moment to leave a review, Raja. The staff and I at the Red Roof Inn Fairfield appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
8/10 Bien
Aneli
Voyage en groupe
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aneli
Séjour de 3 nuits en avril 2024
Réponse de Toni-Ann RediResponse Specialist le 21 avr. 2024
Querida Aneli,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios sobre su reciente estadía en el Red Roof Inn Fairfield y nos alegra saber que estuvo satisfecho con nuestro hotel y el servicio de nuestro personal. Sin embargo, también ha expresado su decepción porque no hay desayuno disponible. Gracias por transmitirnos esta preocupación. Estamos ubicados muy cerca de varios restaurantes, pero hemos tomado nota de sus comentarios y los utilizaremos para mejorar la calidad de nuestros servicios.Gracias nuevamente por compartir tu experiencia con nosotros. Esperamos verle en sus futuros viajes.Atentamente,Toni-AnnGestión del techo rojoRediResponse Specialist
6/10 Satisfaisant
Maria
Voyage d’affaires
14 avr. 2024
Les points forts : Propreté et personnel et service
Maria
Séjour de 2 nuits en avril 2024
Réponse de Oshane RediResponse Specialist le 15 avr. 2024
Dear Maria,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at theRED ROOF INN FAIRFIELD. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
Pamela
Voyage en famille, Voyage avec des animaux de compagnie
11 avr. 2024
Les points faibles : Propreté
Pamela
Séjour de 1 nuit en avril 2024
Réponse de OnielRediresponse Specialist le 12 avr. 2024
Hi Pamela,Thank you for taking the time to write a review of your stay at the Red Roof Inn Fairfield. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Our apologies for any inconvenience from the room you were assigned. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist
10/10 Excellent
Aakash
9 avr. 2024
Aakash
Séjour de 1 nuit en février 2024
Réponse de Tianna RediResponse Specialist le 11 avr. 2024
Hello Aakash, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairfield and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
10/10 Excellent
Delma
Voyage avec des animaux de compagnie, Voyage en couple
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Delma
Séjour de 1 nuit en avril 2024
Réponse de Oniel Rediresponse Specialist le 8 avr. 2024
Hi Delma,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Fairfield. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our receptionist. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
10/10 Excellent
Wilson
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wilson
Séjour de 1 nuit en avril 2024
Réponse de Toni-Ann RediResponse Specialist le 3 avr. 2024
Thank you for your 5/5 rating of our Red Roof Inn Fairfield, Wilson. We are happy to see that you had a good stay with us. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
8/10 Bien
Adriana
31 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Adriana
Séjour de 2 nuits en mars 2024
Réponse de Adraine Rediresponse Specialist le 1 avr. 2024
Dear Adriana,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at theRED ROOF INN FAIRFIELD. I am happy to read that you had a good stay with us. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
10/10 Excellent
Martin
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Martin
Séjour de 2 nuits en mars 2024
Réponse de Dannielle Rediresponse Specialist le 18 mars 2024
Hello Martin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FAIRFIELD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
10/10 Excellent
Genova
Voyage en couple
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Genova
Réponse de Dannielle Rediresponse Specialist le 11 mars 2024
Dear Genova,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FAIRFIELD. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
10/10 Excellent
Matthew
Voyage d’affaires
5 mars 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 1 nuit en février 2024
Réponse de Sharma RediResponse Specialist le 6 mars 2024
Thank you for taking the time to write about experience at RED ROOF INN FAIRFIELD. Matthew, I am glad to hear that you had a great encounter with us and we truly appreciate your kind remarks about our clean and quiet hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Matthew, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean and quiet stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
8/10 Bien
Claudia
Voyage en couple
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Claudia
Séjour de 1 nuit en février 2024
Réponse de OnielRediresponse Specialist le 11 févr. 2024
Hi Claudia,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Fairfield. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also awesome to read that you took liking to our staff. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
8/10 Bien
gregory f
Voyage d’affaires
7 févr. 2024
Les points forts : Équipements
gregory f
Séjour de 2 nuits en février 2024
Réponse de Sharma RediResponse Specialist le 8 févr. 2024
Thank you for taking a moment to leave a review, Gregory. The staff and I at the RED ROOF INN FAIRFIELD appreciate your 4/5 score. I am glad to read your comments about our hotel being clean, that everything worked, and the other kind remarks mentioned. However, you indicated that the situation regarding the coffee dampened your experience. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am sorry to hear this was not the impression we left you with. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Red Roof Management
6/10 Satisfaisant
Johnny V
Voyage en couple
21 janv. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Johnny V
Séjour de 1 nuit en janvier 2024
Réponse de Toni-Ann RediResponse Specialist le 22 janv. 2024
Hello Johnny V,Thank you for choosing to stay at our Red Roof Inn Fairfield. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management
10/10 Excellent
Nigel
17 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nigel
Séjour de 1 nuit en janvier 2024
Réponse de Chirell RediResponse Specialist le 18 janv. 2024
Dear Nigel,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairfield and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist
8/10 Bien
Keith
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Keith
Séjour de 4 nuits en janvier 2024
Réponse de Nishaye RediResponse Specialist le 15 janv. 2024
Hello Keith,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairfield and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
Luis
30 déc. 2023
Luis
Séjour de 1 nuit en décembre 2023
Réponse de Oniel Rediresponse Specialist le 1 janv. 2024
Hi Luis,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn Fairfield. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
2/10 Horrible
Voyageur vérifié
Voyage en famille
29 déc. 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Hotel not for me!
Voyageur vérifié
Séjour de 3 nuits en décembre 2023
Réponse de Oniel Rediresponse Specialist le 30 déc. 2023
Hi Valued Guest,Thank you Krista, for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairfield. Please accept our apologies for any inconvenience, during your stay. Below I've read your note relative to the stay you had and our staff along with myself sincerely apologies. Nevertheless, please know that you are one of our most valued guest and your satisfaction is our utmost priority. I don't know when, but on another one of your travel dates to this area, please feel free to stop by so we can earn your, 5/5 satisfaction score mark!Regards,RedRoof Management
10/10 Excellent
Mercedes
Voyage en famille
28 déc. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Mercedes
Séjour de 4 nuits en décembre 2023
Réponse de Olivia RediResponse Specialist le 31 janv. 2024
Hello Mercedes, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairfield and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
10/10 Excellent
Cetin
20 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cetin
Séjour de 1 nuit en décembre 2023
Réponse de Chevanese RediResponse Specialist le 21 déc. 2023
Thank you, Cetin, for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairfield. We sincerely appreciate your positive rating and are happy to hear you had a good experience with us. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
2/10 Horrible
Voyageur vérifié
Voyage en famille
20 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
2:00am LINGERIE!!! DRIVE AWAY AS FAST AS YOU CAN!
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Chevanese RediResponse Specialist le 21 déc. 2023
Dear Valued Guest,Thank you for sharing your feedback with us regarding your recent stay at the Red Roof Inn Fairfield. You indicated that you were unsatisfied with the uncleanliness, and upkeep of our property, the unsafe feeling, along with the other listed hindrances. Please know we appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. The safety and comfort of our guests are our top priorities, and we take cleanliness and maintenance seriously. At Red Roof, our primary goal is always to provide our guests with a clean and comfortable stay. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
Adi
17 déc. 2023
Adi
Réponse de Sharma RediResponse Specialist le 6 févr. 2024
Hello Adi, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN FAIRFIELD and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
2/10 Horrible
Gregory
8 déc. 2023
Gregory
Séjour de 2 nuits en décembre 2023
Réponse de Olivia RediResponse Specialist le 9 déc. 2023
Thank you, Gregory, for taking a moment to complete our survey. The staff at the Red Roof Inn Fairfield and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
10/10 Excellent
Mitchell
Voyage d’affaires
29 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mitchell
Séjour de 1 nuit en novembre 2023
Réponse de chetan gandhi le 11 janv. 2024
I am pleased to hear that you find our location to your liking. Thanks for your review and perfect rating. Hope to see you soon.
8/10 Bien
Husamettin
27 nov. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Husamettin
Séjour de 2 nuits en novembre 2023
Réponse de Antonio,RediResponse Specialist le 29 nov. 2023
Dear Husamettin,Thank you for taking the time to tell us about your experience at the RED ROOF INN FAIRFIELD. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as the cleanliness level not being to your liking.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist
4/10 Médiocre
Christopher
26 nov. 2023
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Christopher
Séjour de 1 nuit en novembre 2023
Réponse de Sharma RediResponse Specialist le 29 nov. 2023
Hello Christopher, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN FAIRFIELD and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
2/10 Horrible
Scott
19 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible customer service.
Scott
Séjour de 1 nuit en novembre 2023
Réponse de Sharma RediResponse Specialist le 20 nov. 2023
Dear Scott,Thank you for taking the time to tell us about your experience at the RED ROOF INN FAIRFIELD. I am sorry that your experience did not meet your expectations due to the situation you mentioned regarding the broken shower head and the other highlighted concern. I have shared your comments with management to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,Sharma Red Roof Management RediResponse Specialist
8/10 Bien
Tina
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay on a budget.
Tina
Séjour de 1 nuit en novembre 2023
Réponse de LaTunde Murrant. Rewards Specialist le 18 nov. 2023
Dear Tina,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FAIRFIELD. We value you as our guest and welcome your 8/10 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness, very good price and the well kept rooms. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist
10/10 Excellent
Craig
11 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Craig
Séjour de 1 nuit en novembre 2023
Réponse de Sharma RediResponse Specialist le 13 nov. 2023
Dear Craig,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FAIRFIELD. I am happy to hear you were pleased with your request being granted and the cleanliness of your room resulting in a 5/5 score.Thank you for your review and Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist
4/10 Médiocre
Denise Cedeno
Voyage en couple
5 nov. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Denise Cedeno
Séjour de 1 nuit en novembre 2023
Réponse de Gabrielle RediResponse Specialist le 8 nov. 2023
Dear Denise,We are sorry to hear your recent experience at the RED ROOF INN FAIRFIELD did not meet your expectations. We are truly disappointed to read that you encountered these distasteful situations during your recent visit. I brought the matter to our property management team's attention to be investigated.Thank you for bringing this to our attention and we wish you all the best in your future travels.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
Joylyn
30 oct. 2023
Les points forts : Personnel et service et confort de la chambre
A place to sleep
Joylyn
Séjour de 1 nuit en octobre 2023
Réponse de Gabrielle RediResponse Specialist le 2 nov. 2023
Dear Joylyn,Thank you for your review following your stay at Red Roof Inn Fairfield. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the noise mentioned in the parking lot, the smell described and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
8/10 Bien
Michael
29 oct. 2023
Michael
Séjour de 1 nuit en octobre 2023
Réponse de Sharma RediResponse Specialist le 20 nov. 2023
Hello Michael, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN FAIRFIELD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
8/10 Bien
Craig
29 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Craig
Séjour de 1 nuit en octobre 2023
Réponse de LaTunde Murrant. Rewards Specialist le 30 oct. 2023
Dear Craig,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FAIRFIELD. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the very clean room, very easy to access right on RT 46 East and all the positives you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Sincerely,LaTundeRed Roof Management RediResponse Specialist
8/10 Bien
Alix
22 oct. 2023
Alix
Séjour de 2 nuits en octobre 2023
Réponse de Sharma RediResponse Specialist le 13 nov. 2023
Hello Alix, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN FAIRFIELD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
6/10 Satisfaisant
RUBY
Voyage en famille
20 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
RUBY
Séjour de 1 nuit en octobre 2023
Réponse de Abigail RediResponse Specialist le 22 oct. 2023
Hello Ruby,Thank you for telling us about your stay at the Red Roof Inn Fairfield. I'm disappointed to see that your stay was less than ideal. You highlighted that the rug was not clean and the toiletries tiny. We will take your comments into consideration to make changes to improve our customer experience.It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, Abigail RediResponse Specialist
8/10 Bien
Rafael
Voyage en couple
16 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rafael
Séjour de 1 nuit en octobre 2023
Réponse de Devorine Red Roof Management le 19 oct. 2023
Thank you for taking the time to write a review of your stay at Red Roof Inn Fairfield, Rafael. I am glad to read that you were pleased with our cleanliness and our rooms. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist