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Avis sur Extended Stay America Suites DC Fairfax Fair Oaks Mall

2.5 out of 5
Extended Stay America Suites DC Fairfax Fair Oaks Mall
12055 Lee Jackson Memorial Hwy, Fairfax, VA

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 109 avis sur 491." "
Note des voyageurs de 8 (Bien), d’après 106 avis sur 491." "
Note des voyageurs de 6 (Satisfaisant), d’après 112 avis sur 491." "
Note des voyageurs de 4 (Médiocre), d’après 77 avis sur 491." "
Note des voyageurs de 2 (Horrible), d’après 87 avis sur 491." "

6,4/10

Propreté

7,0/10

Personnel et service

6,2/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Dennis, Poway

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and convenient access to shopping center.
Séjour de 5 nuits en avril 2024

6/10 Satisfaisant

Peter

Les points forts : Propreté
Séjour de 2 nuits en avril 2024

10/10 Excellent

Monica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It felt like home
Séjour de 4 nuits en avril 2024
Réponse de Hotel Management le 22 avr. 2024
Dear Monica, Thank you for your kind feedback! We're delighted to hear that you felt at home during your stay with us at Extended Stay America. Providing a comfortable and welcoming environment is our top priority, and we're glad that you experienced just that. We appreciate your patronage and look forward to welcoming you back for another "home away from home" experience.Sincerely,Hotel Management

10/10 Excellent

Eric, Forest Hills

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
after an eight-minute drive, you're at the Vienna Metro station, and half an hour later you're in downtown DC
Séjour de 2 nuits en avril 2024

8/10 Bien

Ye

Séjour de 1 nuit en février 2024

10/10 Excellent

Abrorkhuja

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Clean
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 6 mars 2024
Dear Abrorkhuja, Thank you for mentioning how impeccably clean our hotel was during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work! It was our pleasure hosting you here at Extended Stay America, and we can't wait to welcome you back for another fantastic stay.Sincerely,Hotel Management

10/10 Excellent

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good and convenient place near 66 and 495
Séjour de 2 nuits en mars 2024

4/10 Médiocre

MINJI

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
The room was somewhat dirty, with hair scattered around the bathroom, and smell was bad. I hope they thoroughly cleaned the room. Since the mall and Starbucks are very close to the hotel, it was convenient to explore the area.
Séjour de 6 nuits en février 2024
Réponse de Hotel Management le 1 mars 2024
Dear MINJI, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SAD STATE NEAR OUR CAPITAL
older hotel badly in need of renovation. No in room cooking supplies, staff unaware of getting supplies, no gym, no pool, Apparently homeless/ or under served people living there long term. Scary and poorly run. Tragedy next to a major mall. Needs to be gutted and renewed ? housing or elder care apartments
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Management le 15 janv. 2024
Dear Guest, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We value your feedback as we are constantly striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management

6/10 Satisfaisant

Jeff

Voyage en famille
Séjour de 1 nuit en décembre 2023

8/10 Bien

Margo C

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good value for stay in Northern Virginia/DC area
Johnny was very helpful and accommodating when I checked in. This is a very reasonable hotel to spend a night in, in an area where hotels are extremely expensive. The Fair Oaks mall is literally across the street making it convenient for shopping or getting a bite to eat.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 13 déc. 2023
Dear Margo, We're truly honored to be your home away from home, and we're glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and devoted staff, Johnny. Your comfort is a top priority for us, and we're delighted to know you're satisfied with the price and location. We look forward to sharing your upcoming holidays and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

10/10 Excellent

Sandeep

Séjour de 4 nuits en novembre 2023

8/10 Bien

Gouda Roland Mesmer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and quiet place with a professional staff
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Maria

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the mall
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 26 nov. 2023
Dear Maria, Thank you for the wonderful review. We are so glad our location worked well for you and that you appreciated being close to the mall. Thank you for being our guest. We look forward to your next visit to Extended Stay America.Sincerely, Hotel Management

10/10 Excellent

Diego, Ashburn

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aside from being right off a pretty confusing stretch off multi-highway, multi-level, multi-lane, multi-exit ramps, being surrounded by toll roads (you have to pay to use the freeway here, 66 and 495, 24/7), and the seemingly incessant heavy traffic… the hotel itself is great! I mean it. And not having to drive to the mall or a coffee shop really might save years of your life compared to driving anywhere for. any. thing. any. time.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Melissa, Aubrey

Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Darren

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Melanie, Laurel

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This hotel was extremely clean, and the day shift front desk staff was very professional and nice. That's about the extent of the good things I can say about this particular hotel. I needed two rooms (one for me, one for my dad) since my mom is in a local hospital. Originally we were given rooms 101 and 102. 101 was ok but the A/C unit kept turning off (even in Auto mode), but in room 102 the A/C unit was EXTREMELY LOUD. The front desk moved me to room 105, where the A/C unit was fine, but when I turned on the light in the bathroom, the fan made sounds like automatic gunfire. I said oh well and lived with it. From 9pm-2am the following things happened: An entire FAMILY moved in to room 103 and kept hitting both walls (hitting rooms 101 and 105 now), kept the TV on loud, a dog was barking, and people kept getting locked out of their room and pounding on it. At one point, someone started smoking weed. At 12:45am I asked room 103 to be quiet; they basically said yeah sure but then ignored me. At 1:30am someone got locked out of their room and screamed and banged up and down the hallways. I asked the nightshift front desk guy to talk to room 103, but he was busy trying to convince another person that there were no rooms available. As I was leaving, I overheard him tell another person that he's not paid enough to police customer activities. My father in room 101 complained about the A/C but was told he was SOL. We could not get out of there fast enough.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 17 oct. 2023
Dear Melanie, We sincerely apologize for the disruptions you experienced during your stay. We strive to provide a comfortable and peaceful environment for all guests, and it's disheartening to hear about the noise and other issues you encountered. We appreciate your feedback, which will help us address these concerns and make improvements. Our goal is to ensure all guests have a pleasant stay, and we regret that we fell short during your visit. Thank you for sharing your experience with us. We hope you might consider giving us another chance to provide a more enjoyable stay in the future.Sincerely,Hotel Management

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 5 oct. 2023
Dear Anthony, Thank you for taking the time to share about your stay. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to advance our services and appreciate your valuable feedback. It was a pleasure having you stay with us, and we hope to see you again soon!Sincerely,Hotel Management

6/10 Satisfaisant

Janice, Miamisburg

Voyage en famille
Les points forts : Propreté et personnel et service
Friendly front desk staff Outdated bathroom fixtures Comfortable bed
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Management le 2 oct. 2023
Dear Janice, Thank you for your recent stay with us. We appreciate your remarks about your concerns with our property and grounds. While our team works hard to ensure a great experience at our hotel, both inside and outside, we take comments like yours seriously, as we always want to improve our guest experience. We hope you will stay with us again so you can see we are committed to providing a clean and comfortable home away from home for our guests. Sincerely,Hotel Management

8/10 Bien

William

Séjour de 1 nuit en septembre 2023

2/10 Horrible

Rose

Séjour de 1 nuit en septembre 2023

2/10 Horrible

William

Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Pauline

Voyage d’affaires
Stayed 1 night was okay stay the only problem was the hair dryer in my bathroom was broken
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 22 sept. 2023
Dear Pauline, Thank you for reviewing our hotel. It is nice you had a good stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team as we want our guests to have a perfect hotel experience while with us. Please give us another chance to welcome you back soon for a better experience.Sincerely,Hotel Management

10/10 Excellent

Noe

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thanks all staff.
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Maria

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great location, right next to the mall. Good value for the price.
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Management le 5 sept. 2023
Dear Maria, Thank you for taking the time to leave a review of your recent stay at Extended Stay Americal. We are thrilled to hear that you enjoyed our great location next to the mall and found our hotel to be a good value for the price. We work hard to make sure our guests have a comfortable and memorable stay with us. Therefore, it is lovely to see that you had an enjoyable stay and found us to be of great value. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management

10/10 Excellent

Clinton

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bad Customer service
Toilet was stop up an he told me to come get the plunger. I reported the toulet about an hour after I checked in
Séjour de 1 nuit en août 2023

10/10 Excellent

parouha

Great location
Very friendly staff. And clean environment. Definitely recommend family or solo stays .
Séjour de 2 nuits en août 2023
Réponse de Hotel Management le 19 août 2023
Dear Parouha, Thank you for your review and for confirming that our hotel is an excellent choice for families. Your recommendation truly means a lot to us. Guests love that we offer plenty of fun features for kids and great amenities for adults. Our team works hard to deliver friendly service to all our guests, and we appreciate your kind comments. Thank you again for writing about your stay at Extended Stay America. We look forward to your return visit.Sincerely,Hotel Management

4/10 Médiocre

Ray

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en août 2023

2/10 Horrible

Alina

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a total dump which should be closed. Dirty, smells horrible, run down, rude staff, breakfast was a joke, no attempt to clean my room during my stay. The room had used sheets when I checked in, the towels were old and worn out. The hotel association should not allow people to do business like this.
Séjour de 2 nuits en août 2023
Réponse de Hotel Management le 14 août 2023
Dear Alina, Thank you for choosing us. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and well-managed, Reasonably priced, Easy to get to.
Séjour de 1 nuit en juin 2023

4/10 Médiocre

John

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Very dated, carpets not clean. Foul Oder.
Séjour de 1 nuit en mai 2023
Réponse de Hotel Management le 7 juin 2023
Dear John, Thank you for the feedback. We apologize for not meeting our promise of providing clean and fresh accommodations. We have promptly informed our housekeeping team about your experience, and they will take appropriate action. We hope to host you again and provide you with an impeccable stay.Sincerely,Hotel Management

8/10 Bien

Ali

Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

David

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
It was nice being by the mall. Unfortunately a pair of my wife's jeans were stolen from our room. I could tell someone had entered our room as the fan was turned off.
Séjour de 3 nuits en mai 2023
Réponse de Hotel Management le 1 juin 2023
Dear David, Thank you for your feedback and for being our guest. We are glad our location was convenient for you. We sincerely apologize for the unfortunate loss of your pair of jeans. We assure you that we began investigating the issue as soon as we were informed of your loss. Any property left behind in a guest suite is brought to the reception area for safekeeping and logged for tracking purposes. Our staff is well-trained and dedicated, so it is upsetting to hear you feel there is a security issue at our property. Please contact us directly at the hotel to further discuss this matter and resolve it favorably. Sincerely,Hotel Management

2/10 Horrible

Misty

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I left after the toilet in the second room didn’t work. I should’ve known when there was a plunger provided. The sheets were clearly used in both rooms, even had lipstick and other stains. Gross!
Séjour de 1 nuit en mai 2023
Réponse de Hotel Management le 17 mai 2023
Dear Misty, Thank you for choosing to stay with us. Please accept our sincere apologies for the issues and inconvenience you experienced in your suite. We appreciate you bringing this to our attention so we may look into it further. It was a pleasure hosting your visit to the city, and we hope to see you again soon.Sincerely,Hotel Management

6/10 Satisfaisant

Janice, Miamisburg

Séjour de 2 nuits en mai 2023

8/10 Bien

Valerie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2023

10/10 Excellent

Ruth

Séjour de 1 nuit en avril 2023

10/10 Excellent

Daryl

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Noce hotel
Nice place to stay. Location good and hotel was ckean
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 12 mars 2023
Dear Guest, Thank you for posting a review, so other travelers know what makes us an excellent choice when visiting the city! It's lovely to know how much you enjoyed your time at Extended Stay America, and we are happy you were impressed with our service, suites, and amenities. It was a pleasure hosting your visit, and we look forward to your return! Sincerely,Hotel Management

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good location
Séjour de 1 nuit en février 2023

2/10 Horrible

Jennifer

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel was physically dirty, the walls, floors and dirty sheets. Everything about this place was disgusting. The reviews were so accurate and honestly worst then I could imagine. Everything in this hotel was dirty and stained. These room’s definitely are not cleaned it was a joke. Avoid at all costs!!!!
Séjour de 1 nuit en février 2023
Réponse de Hotel Management le 23 févr. 2023
Dear Jennifer, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We wish you all the best with your travels.Sincerely,Hotel Management

6/10 Satisfaisant

Salome

Voyage d’affaires
Unfortunately the staff that checked me in was not helpful but other staff was extremely nice and supportive and the experience was positive at the end
Séjour de 3 nuits en novembre 2022
Réponse de Hotel Management le 20 nov. 2022
Dear Salome, we are very sorry for your experience with our associate at the front desk. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured we will review this incident with our staff to handle such situations better. Such an instance is not the impression we want our guests to think of us. However, we are glad other staff members made your unpleasant experience more bearable. We would appreciate you giving us another chance to demonstrate the type of service we provide.Sincerely,Hotel Management

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Serves the purpose
The stay was fine except for strong smell in hallway from collected trash I assume. TV a little wobbly.
Séjour de 1 nuit en novembre 2022

2/10 Horrible

Kevin

10/10 Excellent

Rebecca B

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very kind and helpful staff.
Séjour de 1 nuit en octobre 2022
Réponse de Hotel Management le 20 oct. 2022
Dear Rebecca, thank you for choosing to stay with us. We are delighted to read you loved everything about our property. Also, glad to read your compliments for our staff. We hope you will make us your preferred choice whenever you visit this city.Sincerely,Hotel Management

8/10 Bien

Darren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2022

2/10 Horrible

Omar

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very far from the pictures
Séjour de 1 nuit en octobre 2022
Réponse de Hotel Management le 16 oct. 2022
Dear Omar, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management

2/10 Horrible

Alina

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing. Just location. That’s why they don’t care about anything else. Place was a smelly dump very outdated too.
Séjour de 2 nuits en octobre 2022
Réponse de Hotel Management le 11 oct. 2022
Dear Alina, thank you for staying with us. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better. We are also sorry you felt our rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon.Sincerely,Hotel Management

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
we were happy
Our stay was good and staff was very friendly. Would def recommend staying there
Séjour de 1 nuit en septembre 2022