Avis sur Chester Hotel & Conference Center
Chester Hotel & Conference Center
815 N Pottstown Pike, Building A, Exton, PA
Avis
6,8
7,0/10
Propreté
7,4/10
Personnel et service
6,4/10
Équipements
6,6/10
Infrastructures et conditions de l’hébergement
6,6/10
Écoresponsabilité
Avis
Voyage en couple
7 oct. 2019
Les points forts : Personnel et service
Séjour de 1 nuit en octobre 2019
Réponse de Guest Service le 7 oct. 2019
Thank you for your response, we will share with staff and management
6/10 Satisfaisant
Eugene
14 avr. 2024
Eugene
Séjour de 1 nuit en avril 2024
Réponse de Chester Hotel Management le 7 mai 2024
Dear Eugene,Thank you for leaving us a rating of your stay with us at Chester Hotel & Conference Center. We work tirelessly to ensure our guests experience the best hospitality in Chester Hotel & Conference Center. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Regards,Chester Hotel Management
2/10 Horrible
Victoria
Voyage en famille
13 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Victoria
Séjour de 1 nuit en avril 2024
Réponse de Chester Hotel Management le 16 avr. 2024
Dear Victoria,We sincerely apologize for the inconvenience you experienced during your stay. Ensuring our guests' comfort and satisfaction is our top priority, and we regret that we fell short of your expectations. We have addressed the issues you mentioned with our housekeeping and maintenance teams to prevent such occurrences in the future. Please accept our heartfelt apologies, and we would appreciate the opportunity to make it right for you on your next visit. Thank you for bringing this to our attention.Regards,Chester Hotel Management
8/10 Bien
Tanya
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tanya
Séjour de 1 nuit en avril 2024
Réponse de Chester Hotel Management le 16 avr. 2024
Dear Tanya,Thank you for your kind words! We're delighted to hear that you had a perfect experience during your stay with us. Our team works tirelessly to ensure every guest feels welcomed and comfortable. Your satisfaction is our utmost priority, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another flawless stay in the future!Regards,Chester Hotel Management
4/10 Médiocre
Tanya
12 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Tanya
Séjour de 1 nuit en avril 2024
Réponse de Chester Hotel Management le 16 avr. 2024
Dear Tanya,We're delighted to hear that you found your stay comfortable! Providing a cozy and relaxing experience is our top priority. Our team works tirelessly to ensure every guest feels at home. Should you have any specific feedback or suggestions for improvement, please don't hesitate to share. We're committed to continuously enhancing our services to exceed your expectations. Looking forward to welcoming you back for another comfortable stay soon!Regards,Chester Hotel Management
10/10 Excellent
Gamal
Voyage d’affaires
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gamal
Séjour de 2 nuits en mars 2024
Réponse de Chester Hotel Management le 21 mars 2024
Dear Gamal,Thank you for a Perfect Score Rating on your stay at Chester Hotel & Conference Center. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Regards,Chester Hotel Management
8/10 Bien
Khamseng
18 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Khamseng
Séjour de 1 nuit en mars 2024
Réponse de Chester Hotel Management le 21 mars 2024
Dear Khamseng,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Chester Hotel Management
8/10 Bien
Sunil
Voyage en famille
2 mars 2024
Les points forts : Personnel et service
Sunil
Séjour de 1 nuit en février 2024
Réponse de Chester Hotel Management le 5 mars 2024
Dear Sunil,We're delighted to hear you found value in your stay with us! Providing quality accommodations at a reasonable price is our priority. We continuously strive to offer exceptional service and amenities to ensure our guests have a comfortable experience. Thank you for choosing us, and we hope to welcome you back soon for another enjoyable stay!Regards,Chester Hotel Management
10/10 Excellent
Connie
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Connie
Séjour de 1 nuit en février 2024
Réponse de Chester Hotel Management le 27 févr. 2024
Dear Connie,Thank you for sharing your experience! We're thrilled to hear that you enjoyed our friendly check-in service and the cleanliness of your room. We strive to provide a peaceful environment for our guests and are delighted that you found it quiet. Being conveniently located near major routes is a plus, making it easier for guests to explore the area. We appreciate your kind words and look forward to welcoming you back on your next visit!Regards,Chester Hotel Management
8/10 Bien
Adam
8 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Adam
Séjour de 4 nuits en novembre 2023
Réponse de Chester Hotel Management le 12 févr. 2024
Dear Adam,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay. We continually strive to provide exceptional service and comfortable accommodations for all our guests. Your satisfaction is our priority, and we appreciate your recognition. We look forward to welcoming you back for another enjoyable stay in the future.Regards,Chester Hotel Management
10/10 Excellent
Kathryn
Voyage en couple
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathryn
Séjour de 1 nuit en janvier 2024
Réponse de Chester Hotel Management le 30 janv. 2024
Dear Kathryn,We're delighted to hear that you found our beds exceptionally comfortable! Ensuring a restful night's sleep is a top priority for us. Your positive feedback motivates our team to maintain high standards of comfort and service. We appreciate you taking the time to share your experience and look forward to welcoming you back for more cozy stays in the future.Regards,Chester Hotel Management
6/10 Satisfaisant
Rebecca
Voyage en groupe
21 janv. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Rebecca
Séjour de 2 nuits en janvier 2024
Réponse de Chester Hotel Management le 23 janv. 2024
Dear Rebecca,We deeply apologize for the inconvenience you experienced during your stay. Your feedback is invaluable, and we're addressing the lapse in service immediately. Our team is implementing measures to ensure prompt assistance, especially during late-night arrivals. We understand the importance of a smooth check-in process and will strive to make it seamless for all guests moving forward. Please consider giving us another chance; we're committed to providing a better experience. Thank you for bringing this to our attention, and we hope to welcome you back for an improved stay.Regards,Chester Hotel Management
8/10 Bien
Kathryn
Voyage en couple
14 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathryn
Séjour de 1 nuit en janvier 2024
Réponse de Chester Hotel Management le 16 janv. 2024
Dear Kathryn,Thank you for highlighting our consistently comfortable beds! We're thrilled to provide a restful haven for our guests. Your comfort is our top priority, and we appreciate your positive feedback. We look forward to welcoming you back for more relaxing stays in the future!Regards,Chester Hotel Management
10/10 Excellent
Ginger
Voyage d’affaires
6 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wow
Ginger
Séjour de 1 nuit en janvier 2024
Réponse de Chester Hotel Management le 10 janv. 2024
Dear Ginger,Thank you for your encouraging feedback! We're thrilled to have exceeded your expectations with our affordable rates. Our team aims to consistently provide exceptional value and service to all our guests. Your satisfaction motivates us to maintain our standards and ensure a remarkable experience for future visits. We look forward to welcoming you back for another fantastic stay.Regards,Chester Hotel Management
8/10 Bien
kathryn
Voyage en famille
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
kathryn
Séjour de 1 nuit en décembre 2023
Réponse de Chester Hotel Management le 4 janv. 2024
Dear kathryn,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Chester Hotel Management
10/10 Excellent
Lydia
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lydia
Séjour de 2 nuits en décembre 2023
Réponse de Chester Hotel Management le 4 janv. 2024
Dear Lydia,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Chester Hotel & Conference Center. We work tirelessly to ensure our guests experience the best hospitality in Chester Hotel & Conference Center. Again, we are so glad you enjoyed your stay, and we would love to host you again.Regards,Chester Hotel Management
4/10 Médiocre
David, Ranchos de Taos
Voyage en couple
1 janv. 2024
Les points faibles : Personnel et service
David
Séjour de 3 nuits en décembre 2023
Réponse de Chester Hotel Management le 1 févr. 2024
Dear David,We appreciate your feedback and apologize for any inconvenience. Ensuring a comfortable stay is our priority, and we're actively working on improvements. Your insights are invaluable in helping us enhance our facilities and services. We hope you'll consider giving us another chance to exceed your expectations in the future. Thank you for bringing this to our attention.Regards,Chester Hotel Management
10/10 Excellent
Kathryn
1 janv. 2024
Kathryn
Séjour de 1 nuit en décembre 2023
Réponse de Chester Hotel Management le 1 févr. 2024
Dear Kathryn,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Chester Hotel & Conference Center. We work tirelessly to ensure our guests experience the best hospitality in Chester Hotel & Conference Center. Again, we are so glad you enjoyed your stay, and we would love to host you again.Regards,Chester Hotel Management
10/10 Excellent
tiffy
Voyage en couple
28 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
tiffy
Séjour de 1 nuit en septembre 2023
Réponse de Chester Hotel Management le 30 nov. 2023
Dear Tiffy,Thank you for your delightful review! We're thrilled to be considered a hidden gem. Our dedicated staff takes pride in providing a friendly experience. It's wonderful to hear that you appreciated our clean rooms, well-maintained bathrooms, and the nearby dining options. Our pool indeed adds to the summer charm. Your recommendation means the world to us. We look forward to welcoming you back for another exceptional stay!Regards,Chester Hotel Management
10/10 Excellent
Kathryn
Voyage en couple
26 nov. 2023
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Kathryn
Séjour de 1 nuit en novembre 2023
Réponse de Chester Hotel Management le 30 nov. 2023
Dear Kathryn,Thank you for sharing your experience! We're delighted to hear that you found our accommodations consistently clean and comfortable. Maintaining a pristine environment is our priority, ensuring a relaxing stay for all our guests. Your satisfaction motivates us to uphold these standards continuously. We appreciate your kind words and hope to welcome you back for another enjoyable stay soon.Regards,Chester Hotel Management
2/10 Horrible
Eric
Voyage en famille
26 nov. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Eric
Séjour de 4 nuits en novembre 2023
Réponse de Chester Hotel Management le 30 nov. 2023
Dear Eric,We deeply apologize for your disappointing experience. Ensuring a restful stay is our priority, and we regret that the bed and noise disturbances fell short of your expectations. We take guest feedback seriously and are actively addressing these concerns to maintain a peaceful environment. Your comfort is important, and we'd love another chance to provide the exceptional stay you deserve. We appreciate your feedback and invite you to reach out directly so we can make amends and restore your trust in our hospitality.Regards,Chester Hotel Management
6/10 Satisfaisant
CYNTHIA, PENNSVILLE
20 nov. 2023
Les points forts : Personnel et service
CYNTHIA
Séjour de 1 nuit en novembre 2023
Réponse de Chester Hotel Management le 22 nov. 2023
Dear CYNTHIA,Thank you for leaving us a rating of your stay with us at Chester Hotel & Conference Center. We work tirelessly to ensure our guests experience the best hospitality in Chester Hotel & Conference Center. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Regards,Chester Hotel Management
4/10 Médiocre
Voyageur vérifié
Voyage d’affaires
8 nov. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not recommended, but cheap
Voyageur vérifié
Séjour de 3 nuits en novembre 2023
Réponse de KJ le 11 nov. 2023
Dear valued Guest,Thank you for sharing your feedback. We apologize for any inconveniences during your stay. We take your concerns seriously and are addressing them promptly. We appreciate your input and hope you'll consider giving us another chance in the future.Best regards,Chester Hotel
10/10 Excellent
Dorinda
5 nov. 2023
Dorinda
Séjour de 1 nuit en novembre 2023
Réponse de Chester Hotel Management le 30 nov. 2023
Dear Dorinda,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Chester Hotel & Conference Center. We work tirelessly to ensure our guests experience the best hospitality in Chester Hotel & Conference Center. Again, we are so glad you enjoyed your stay, and we would love to host you again.Regards,Chester Hotel Management
6/10 Satisfaisant
Kathryn
Voyage en couple
29 oct. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Kathryn
Séjour de 1 nuit en octobre 2023
Réponse de Chester Hotel Management le 31 oct. 2023
Dear Kathryn,We're delighted to hear that you found our beds comfortable during your stay. Ensuring a restful night's sleep is a top priority for us, and we're pleased that we could meet your expectations in this regard. If there's anything specific that contributed to your comfort, please let us know so we can continue providing an excellent experience for all our guests. We appreciate your feedback and hope to welcome you back for another peaceful night's rest in the future.Regards,Chester Hotel Management
10/10 Excellent
Ahmad
27 oct. 2023
Ahmad
Séjour de 2 nuits en octobre 2023
Réponse de KJ le 17 nov. 2023
Dear Ahmad,Thank you so much for taking the time to share your fantastic 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at our hotel.It's always our goal to provide exceptional service and create a memorable experience for our guests, and we're delighted to know that we succeeded in meeting your expectations. Your kind words are truly appreciated and serve as motivation for our team to continue delivering the best possible service.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to let us know. We value your feedback and are always looking for ways to enhance our guests' experiences.Once again, thank you for choosing our hotel, and we look forward to hosting you again soon.Best regards,Chester Hotel
8/10 Bien
Jordan
24 oct. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Jordan
Séjour de 3 nuits en octobre 2023
Réponse de Chester Hotel Management le 26 oct. 2023
Dear Jordan,We appreciate your kind words regarding our friendly staff. We strive to provide excellent service. We apologize for the inconvenience with the soda vending machine, and we'll ensure it's adequately stocked moving forward. Your feedback is valuable, as it helps us make improvements. We're delighted that you didn't encounter any other issues during your stay. Please consider staying with us again; we'd love the opportunity to make your next visit even more enjoyable. Thank you for choosing our hotel for your accommodation needs.Regards,Chester Hotel Management
8/10 Bien
Harold P, Ilion
22 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Harold P
Séjour de 1 nuit en octobre 2023
Réponse de Chester Hotel Management le 26 oct. 2023
Dear Harold P,Thank you for your review! We're delighted to hear that you found our hotel to be easily accessible. We strive to provide convenience and accessibility to all our guests. If you have any suggestions to further enhance your experience or address any potential noise concerns, please don't hesitate to let us know. We're committed to ensuring your stay is as enjoyable as possible. We look forward to hosting you again, and we'll continue to work on providing a comfortable and quiet environment for all our valued guests. Your feedback is greatly appreciated!Regards,Chester Hotel Management
8/10 Bien
Paul
Voyage en famille
15 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paul
Séjour de 1 nuit en octobre 2023
Réponse de Chester Hotel Management le 17 oct. 2023
Dear Paul,Thank you for staying with us when you visited Chester Hotel & Conference Center. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Chester Hotel & Conference Center!Regards,Chester Hotel Management
2/10 Horrible
Joseph
13 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Joseph
Séjour de 2 nuits en octobre 2023
Réponse de Chester Hotel Management le 17 oct. 2023
Dear Joseph,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting at Chester Hotel & Conference Center.Regards,Chester Hotel Management
4/10 Médiocre
Jennifer
12 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hotel needs improvements
Jennifer
Séjour de 1 nuit en octobre 2023
Réponse de Chester Hotel Management le 14 oct. 2023
Dear Jennifer,We sincerely apologize for the issues you encountered during your stay. Your feedback is invaluable in helping us improve our services. We have taken immediate action to address the cleanliness and maintenance issues you raised, with a focus on upgrading our rooms. We're committed to ensuring a comfortable and enjoyable experience for our guests. We appreciate your patience and hope you might consider giving us another chance to provide you with an improved stay that reflects the quality of our registration area. Thank you for bringing this to our attention.Regards,Chester Hotel Management
10/10 Excellent
Deven
9 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deven
Séjour de 3 nuits en octobre 2023
Réponse de Chester Hotel Management le 12 oct. 2023
Dear Deven,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Chester Hotel & Conference Center. We work tirelessly to ensure our guests experience the best hospitality in Chester Hotel & Conference Center. Again, we are so glad you enjoyed your stay, and we would love to host you again.Regards,Chester Hotel Management
10/10 Excellent
Kathryn
Voyage en couple
8 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathryn
Séjour de 1 nuit en octobre 2023
Réponse de Chester Hotel Management le 10 oct. 2023
Dear Kathryn,We're thrilled to hear that you find our beds consistently comfortable! Providing a restful night's sleep is a top priority for us. We take pride in selecting high-quality mattresses and bedding to ensure our guests enjoy a cozy and peaceful stay. Your comfort is our ultimate goal, and we appreciate your feedback. Should you require anything else to make your stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another peaceful night's sleep in the future!Regards,Chester Hotel Management
10/10 Excellent
David
8 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en octobre 2023
Réponse de Chester Hotel Management le 10 oct. 2023
Dear David,We're delighted to hear that you found our hotel to be a "nice place." Our team works hard to create a comfortable and enjoyable experience for our guests. If you have any specific feedback or suggestions on how we can make your next stay even better, please don't hesitate to share. We're always striving to exceed your expectations and look forward to welcoming you back in the future. Thank you for choosing us for your stay!Regards,Chester Hotel Management
4/10 Médiocre
promo
2 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
promo
Séjour de 1 nuit en septembre 2023
Réponse de Chester Hotel Management le 5 oct. 2023
Dear Promo,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay to ensure a better experience for all our guests.Regards,Chester Hotel Management
2/10 Horrible
Voyageur vérifié
24 sept. 2023
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Disappointed
Voyageur vérifié
Séjour de 1 nuit en septembre 2023
Réponse de Chester Hotel Management le 26 sept. 2023
Dear Anonymous,We apologize for the inconvenience you experienced during your stay. We understand your frustration with the room type issue and the maintenance issues you encountered. Our team is committed to improving our facilities, and we appreciate your feedback, which will help us address these issues promptly. We hope you'll consider giving us another chance in the future to provide you with a more comfortable and enjoyable stay. Your satisfaction is important to us, and we're dedicated to making necessary improvements to enhance our guests' experiences. Thank you for bringing these matters to our attention.Regards,Chester Hotel Management
2/10 Horrible
Sierra
Voyage d’affaires, Voyage en couple
17 sept. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Sierra
Séjour de 1 nuit en septembre 2023
Réponse de Chester Hotel Management le 20 sept. 2023
Dear Sierra,We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the experience we aim to provide, and we take your feedback seriously. We will address these issues with our housekeeping team to ensure a more thorough and satisfactory cleaning process for our guests. Thank you for bringing this to our attention, and we hope you will consider giving us another chance in the future.Sincerely,Chester Hotel Management
2/10 Horrible
Jeffrey
17 août 2023
Jeffrey
Séjour de 1 nuit en août 2023
Réponse de Chester Hotel Management le 8 sept. 2023
Dear Jeffrey,Thank you for the review. We apologize for any inconveniences you faced while staying at our hotel. We would love to know about your experience so we can ensure it doesn't happen again. Thanks for staying at Chester Hotel & Conference Center.Regards,Chester Hotel Management
2/10 Horrible
Robert, Harleysville
Voyage d’affaires
16 août 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en août 2023
Réponse de Chester Hotel Management le 18 août 2023
Dear Robert,We apologize for the inconvenience you experienced with the shower. Your feedback is essential, and we're committed to ensuring a comfortable stay for all our guests. Our maintenance team is addressing the issue promptly to prevent any recurrence. We hope you give us another chance to provide you with a seamless and enjoyable stay during your next visit. Thank you for bringing this to our attention.Regards,Chester Hotel Management
4/10 Médiocre
Angel
16 août 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Angel
Réponse de Chester Hotel Management le 18 août 2023
Dear Angel,We apologize for your disappointing experience. Our team appreciates your kind words about our staff. We take your concerns seriously and are addressing the issues you mentioned promptly. Cleanliness and maintenance are top priorities, and we're working diligently to rectify any shortcomings. We would appreciate the opportunity to regain your trust in the future and offer you an improved stay. Your feedback is invaluable as we strive to enhance our guests' comfort and satisfaction.Regards,Chester Hotel Management
8/10 Bien
Paula
7 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paula
Séjour de 1 nuit en août 2023
Réponse de Chester Hotel Management le 9 août 2023
Dear Paula,Thank you for choosing to stay with us when you visited Exton. It makes me happy to hear see you enjoyed your stay. We hope to be able to host you again soon at Chester Hotel & Conference Center!Regards,Chester Hotel Management
10/10 Excellent
Charles
Voyage d’affaires
7 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxing hotel
Charles
Séjour de 1 nuit en août 2023
Réponse de Chester Hotel Management le 9 août 2023
Dear Charles,We're delighted to hear that your business stay was both productive and enjoyable. Our commitment to top-notch service and a tranquil atmosphere is unwavering. We eagerly anticipate the opportunity to welcome you back for another rejuvenating experience.Regards,Chester Hotel Management
10/10 Excellent
Kathryn
Voyage en couple
31 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathryn
Séjour de 1 nuit en juillet 2023
Réponse de Chester Hotel Management le 3 août 2023
Dear Kathryn,We are delighted to hear that you found our beds comfortable and enjoyed our great pool. Providing a relaxing and enjoyable experience is our priority. Your positive feedback motivates our team to maintain high standards of service. Should you have any further suggestions or requests, please don't hesitate to reach out. We look forward to welcoming you back for another pleasant stay. Thank you for choosing our hotel!Regards,Chester Hotel Management
6/10 Satisfaisant
Elizabeth
Voyage en famille avec de jeunes enfants
28 juil. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 2 nuits en juillet 2023
Réponse de Chester Hotel Management le 3 août 2023
Dear Elizabeth,We sincerely apologize for the inconveniences you experienced during your stay. Our team is committed to maintaining a safe and comfortable environment for all guests. We will address the issues immediately, ensuring the area is properly maintained, and towels are readily available. Your feedback is invaluable to us, and we will take necessary steps to improve our services. We hope you consider giving us another chance to provide you with an exceptional stay in the future. Thank you for bringing these concerns to our attention.Regards,Chester Hotel Management
8/10 Bien
Michael
26 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en juillet 2023
Réponse de Chester Hotel Management le 3 août 2023
Dear Michael,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon! Regards,Chester Hotel Management
8/10 Bien
Mindi
Voyage d’affaires
26 juil. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Mindi
Séjour de 1 nuit en juillet 2023
Réponse de Chester Hotel Management le 3 août 2023
Dear Mindi,Thank you for your kind review! We're delighted to hear that you found our rooms to be 4-star quality. We appreciate your positive feedback and look forward to welcoming you back in the future. Your satisfaction is our priority, and we strive to maintain a high standard of comfort and service for all our guests. If there's anything specific you loved about your stay, do let us know, as it will help us improve even further. Thank you again for choosing us, and we can't wait to have you as our valued guest again!Regards,Chester Hotel Management
2/10 Horrible
Dae'Johna
23 juil. 2023
Dae'Johna
Séjour de 1 nuit en juillet 2023
Réponse de Chester Hotel Management le 26 juil. 2023
Dear Dae'Johna,Thank you for the review. We apologize for any inconveniences you faced while staying at our hotel. We would love to know about your experience so we can ensure it doesn't happen again. Thanks for staying at Chester Hotel & Conference Center.Regards,Chester Hotel Management
2/10 Horrible
Lucas
16 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lucas
Séjour de 2 nuits en juillet 2023
Réponse de Chester Hotel Management le 25 juil. 2023
Dear Lucas,Thank you for the review. We apologize for any inconveniences you faced while staying at our hotel. We would love to know about your experience so we can ensure it doesn't happen again. Thanks for staying at Chester Hotel & Conference Center.Regards,Chester Hotel Management
2/10 Horrible
Krista
Voyage en famille avec de jeunes enfants
10 juil. 2023
Les points faibles : Personnel et service
Krista
Séjour de 1 nuit en juillet 2023
Réponse de Chester Hotel Management le 12 juil. 2023
Dear Krista, We sincerely apologize for the inconveniences you experienced during your stay. Our team is committed to maintaining cleanliness and ensuring a safe environment for our guests. We have immediately addressed the issues you mentioned, conducting a thorough cleaning and maintenance to rectify the situation. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to welcome you back in the future for a more enjoyable experience. Regards,Chester Hotel Management
4/10 Médiocre
Adrienne
Voyage en famille
10 juil. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
disappointing
Adrienne
Séjour de 1 nuit en juillet 2023
Réponse de Chester Hotel Management le 12 juil. 2023
Dear Adrienne,Thank you for bringing these concerns to our attention. We apologize for the issues you encountered during your stay. Rest assured, we take your feedback seriously and are actively working to address and rectify the mentioned issues with utmost urgency. We appreciate your patience and understanding. It is our goal to provide a comfortable and enjoyable experience for our guests, and we will make every effort to ensure your next visit surpasses your expectations.Regards,Chester Hotel Management