Avis sur Bendene Townhouse
Bendene Townhouse
15-16 Richmond Road, Exeter, England
Avis
8,4
Très bien
8,8/10
Propreté
9,0/10
Personnel et service
8,8/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
30 déc. 2023
Séjour de 2 nuits en décembre 2023
Réponse de The Bendene Townhouse le 31 déc. 2023
Hi GillesThank you for rating us a 10, we are glad your family enjoyed their stay with us and hope to see you again in the new year.Kindest RegardsBendene Team
10/10 Excellent
Jean
3 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jean
Séjour de 3 nuits en juin 2023
Réponse de Emily le 8 juil. 2023
Thank you for leaving us a lovely review. We hope to welcome you back soon.
8/10 Bien
Frederic
Voyage en famille
6 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Frederic
Séjour de 1 nuit en septembre 2021
8/10 Bien
STEPHANIE
22 sept. 2018
Les points forts : Propreté et personnel et service
STEPHANIE
Séjour de 1 nuit en septembre 2018
10/10 Excellent
Stephen
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephen
Séjour de 1 nuit en avril 2024
Réponse de Emily le 20 avr. 2024
Dear Stephen, Thank you for taking the time to leave a review, it is very appreciated. I am so glad you enjoyed your stay and we hope to welcome you back soon!
10/10 Excellent
Metal
28 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Metal
Séjour de 1 nuit en mars 2024
Réponse de Emily le 30 mars 2024
Dear Keith, Thank you for your lovely review. I am glad you enjoyed your stay and we hope to welcome you back soon. Kind regardsEmily & Team
10/10 Excellent
Hermogenes
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hermogenes
Séjour de 2 nuits en février 2024
Réponse de The Bendene Townhouse le 25 févr. 2024
Dear Hermogenes Thank you for your glowing review. We are so glad you enjoyed your stay with us and found our wonderful team to be polite and helpful. We hope to see you again soon.Kind RegardsBendene Team
10/10 Excellent
Patrick
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely room, cozy without feeling small
Patrick
Séjour de 1 nuit en février 2024
Réponse de The Bendene Townhouse le 17 févr. 2024
Hi PatrickThank you for this lovely review. We are so glad you enjoyed your stay with us and I will pass on your compliments to our wonderful team. We hope to welcome you back soon.Kindest RegardsBendene Team
10/10 Excellent
Katherine
15 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katherine
Séjour de 3 nuits en février 2024
Réponse de Emily le 16 févr. 2024
Dear Katherine, Thank you so much for your glowing review! We really appreciate it. I am so glad you always enjoy your stay and we can't wait to welcome you back soon. Warm regardsEmily & Team
10/10 Excellent
DAVID
Voyage d’affaires
31 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
DAVID
Séjour de 2 nuits en janvier 2024
Réponse de The Bendene Townhouse le 31 janv. 2024
Hi DavidThank you for your lovely review, we are glad you always enjoy your stay with us and hope to welcome you back in the near future.Kindest RegardsBendene Team
10/10 Excellent
Katherine
18 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katherine
Séjour de 3 nuits en janvier 2024
Réponse de Emily le 19 janv. 2024
Dear Katherine, Thank you for taking the time to leave a review. It is very appreciated. I am so glad you enjoyed your stay and we look forward to welcoming you back again soon. Kind regardsEmilyTown House Manager
8/10 Bien
Gary
7 déc. 2023
Les points forts : Propreté et personnel et service
Gary
Séjour de 2 nuits en décembre 2023
Réponse de The Bendene Townhouse le 11 déc. 2023
Thank you for your review, I'm you had a pleasant time at the Bendene and hope you will be a returning guest.
6/10 Satisfaisant
sophie
4 déc. 2023
sophie
Séjour de 1 nuit en décembre 2023
Réponse de The Bendene Townhouse le 5 déc. 2023
Thank you for taking the time to leave a review. I hope you had a nice stay, I can see you only left a 6 out of 10. We would really appreciate some more details on this feedback, if you could please send us email so we know where can improve.
10/10 Excellent
YUYA
30 nov. 2023
YUYA
Séjour de 1 nuit en août 2023
Réponse de Emily le 22 déc. 2023
Dear Yuya, Thank you for leaving a 5/5 rating, we do appreciate it. We hope to welcome you back soon. Emily & Team
10/10 Excellent
Anthny
27 nov. 2023
Anthny
Séjour de 3 nuits en novembre 2023
Réponse de The Bendene Townhouse le 19 déc. 2023
Thank you for your generous 5 out of 5 rating! Have a merry Christmas and hope to see you in the new year.
10/10 Excellent
Kate
23 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kate
Séjour de 1 nuit en novembre 2023
Réponse de The Bendene Team le 24 nov. 2023
Thank you for your kind review, we will pass on your positive feedback and hope to welcome you again soon!
10/10 Excellent
Jade
19 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic stay.
Jade
Séjour de 1 nuit en novembre 2023
Réponse de The Bendene Team le 19 nov. 2023
Hi JadeThank you so much for your lovely view. We are so glad you enjoyed your stay and your wonderful room. We look forward to hosting you again on your return to Exeter.Kind RegardsBendene Team
8/10 Bien
Kyle
8 nov. 2023
Kyle
Séjour de 2 nuits en novembre 2023
Réponse de The Bendene Team le 13 nov. 2023
Thank you for rating us so highly, we appreciate the positive feedback. I do hope you be returning again soon!
6/10 Satisfaisant
Demi
26 oct. 2023
Les points forts : Personnel et service
Demi
Séjour de 2 nuits en octobre 2023
Réponse de The Bendene Team le 27 oct. 2023
Hi Demi Thank you for your rating! I'm sorry to hear you had trouble with car parking. Due to our location we are unable to accommodate our own car parking facilities. There is a car park two minuets up the road from which can used during and overnight. Our friendly team would of been more than happy to advise you on where to park before or during your stay. I do hope you had a pleasant experience despite this downfall.
8/10 Bien
Voyageur vérifié
Voyage en famille
19 oct. 2023
Les points forts : Propreté
一個月的入住感受
Voyageur vérifié
Séjour de 27 nuits en septembre 2023
Réponse de The Bendene Team le 20 oct. 2023
Thank you for taking the time to leave a review. Its very nice to hear such lovely feedback on our staff. I appreciate you raising concern on the hot water and will look into this, please always feel like you can speak to the staff at the time so we can resolve this during your stay. We are always wanting to give a home away from home experience and are always happy to help our guests. We do hope you come back and have an even better experience in the future.
10/10 Excellent
Chris
18 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chris
Séjour de 1 nuit en octobre 2023
Réponse de The Bendene Team le 18 oct. 2023
Hi Chris, thank you for your kind review, we are very happy to hear you had such a great time with us. It always great to hear positive feedback especially in regards to our brilliant staff. We are so glad you would recommended our Townhouse and hope you will stay with us again soon!
8/10 Bien
Angeline
13 oct. 2023
Angeline
Séjour de 7 nuits en septembre 2023
Réponse de The Bendene Team le 4 nov. 2023
Thank you very much for the great feedback. It is truly appreciated.
10/10 Excellent
Abdul
2 oct. 2023
Abdul
Séjour de 2 nuits en septembre 2023
Réponse de The Bendene Team le 18 oct. 2023
Thank you for rating us so highly. I'm glad you had a pleasant stay and hope you will be a returning guest soon!
6/10 Satisfaisant
Peter
18 sept. 2023
Peter
Séjour de 2 nuits en septembre 2023
Réponse de The Bendene Team le 22 sept. 2023
Dear Peter,Thank you very much for taking some of your own time to leave us a review.We hope you enjoyed your stay with us.Kind Regards,
10/10 Excellent
Simon
13 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Simon
Séjour de 1 nuit en septembre 2023
Réponse de The Bendene Team le 22 sept. 2023
Dear Simon,Thank you very much for your feedback. We are very pleased you found your stay awesome.We look forward to host you once again in a near future.Kind Regards,
10/10 Excellent
Nicky
10 sept. 2023
Nicky
Séjour de 1 nuit en septembre 2023
Réponse de Emily le 12 sept. 2023
Dear Nicky, Thank you very much for taking the time to leave a review, as a small business it is very appreciated. We ae so glad you enjoyed your stay and hope to welcome you back soon. Kind regardsEmilyTown House Manager
4/10 Médiocre
Rebecca
Voyage en famille
5 sept. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great location& staff, shame about the hot room
Rebecca
Séjour de 3 nuits en septembre 2023
Réponse de Emily le 9 sept. 2023
Dear Rebecca, Thank you for taking the time to leave a review, your feedback is always appreciated to help us improve. I have emailed you directly about your stay. Kind regardsEmilyTown House Manager
10/10 Excellent
John
3 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
John
Séjour de 1 nuit en septembre 2023
Réponse de The Bendene Team le 30 oct. 2023
Thank you for rating us so highly! We are so glad you had a 10 out of 10 experience . We hope you stay again soon, many thanks.
8/10 Bien
Gary
26 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gary
Séjour de 1 nuit en juillet 2023
Réponse de Emily le 26 août 2023
Hi GaryThank you for your lovely. We are glad you liked the friendliness of our staff, we do pride ourself on great service. Yes we are currently undergoing renovations so we hope to see you again when we are even better.Kind RegardsReception Team
8/10 Bien
Elena
22 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elena
Séjour de 1 nuit en août 2023
Réponse de Emily le 26 août 2023
Dear Elena, Thank you for taking the time to leave us a review, it is always appreciated. I am so glad you liked our location, we are in the best place for the city centre. I apologise for any noise disturbance you experienced, we have had some maintenance work completed hence the scaffolding, but now that it is all down we would love to welcome you back again. Kind regardsEmilyTown House Manager
10/10 Excellent
Austin
19 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Austin
Séjour de 1 nuit en août 2023
Réponse de Emily le 22 août 2023
Dear Austin, Thank you for taking the time to leave us a lovely review! I am so glad you found our staff friendly and the room was suitable for you. I hope to welcome you back in the future. Kind regardsEmilyTown House Manager
8/10 Bien
Dylan
9 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dylan
Séjour de 1 nuit en août 2023
Réponse de Emily le 22 août 2023
Dear Dylan, Thank you for taking the time to leave a review. I am glad ypu enjoyed your stay, please do let us know if you have any feedback as it does help us improve. I hope to welcome you back soon. Kind regardsEmilyTown House Manager
6/10 Satisfaisant
Susan
31 juil. 2023
Susan
Séjour de 2 nuits en juillet 2023
Réponse de Emily le 22 août 2023
Dear Susan, Thank you for your review. If you have any comments or feedback for us, please let us know as we do like to take it on board to help us improve. We hope to welcome you back soon.Kind regardsEmilyTown House Manager
8/10 Bien
Janos
Voyage d’affaires
23 juil. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Very good stay
Janos
Séjour de 6 nuits en juillet 2023
Réponse de Emily le 27 juil. 2023
Thank you for taking the time to leave us a lovely review! Rest assured we are improving a lot of our rooms which includes upgrading some of the beds. We hope to welcome you back in the future. Kind regardsEmily Town House Manager
10/10 Excellent
Kim
8 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kim
Réponse de Emily le 8 juil. 2023
Thank you for taking the time to leave us a lovely review. We are so glad you enjoyed your stay and hope to welcome you back soon.
10/10 Excellent
Nadia
14 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nadia
Séjour de 1 nuit en mai 2023
Réponse de Emily le 8 juil. 2023
Thank you for taking the time to leave us a lovely review. We hope to welcome you back soon.
8/10 Bien
Sarah
1 mai 2023
Sarah
Séjour de 1 nuit en avril 2023
10/10 Excellent
Mike
Voyage en famille
10 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely room, well sutuated
Mike
Séjour de 1 nuit en avril 2023
8/10 Bien
Voyageur vérifié
Voyage en famille
3 avr. 2023
Les points forts : Personnel et service et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en avril 2023
10/10 Excellent
Anoushka
Voyage en couple
10 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anoushka
Séjour de 1 nuit en décembre 2022
6/10 Satisfaisant
Mark
28 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en novembre 2022
Réponse de Reception le 28 nov. 2022
Hello Mark, Thanks for having taken the time to post a review. We are very pleased to hear that you enjoyed your stay overall, including your room, breakfast and our lovely location. I shall pass your compliments to all concerned, including the chef. :-) We are sorry to hear that you found it a little noisy, but should you decide to stay with us again, please contact us in advance and we shall do our absolute best to find you a lovely, quiet room. All best wishes, Sophie Reception
10/10 Excellent
Michaela
Voyage d’affaires
29 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great little guest house in the city centre
Michaela
Séjour de 2 nuits en octobre 2022
Réponse de Receptionist at Bendene Townhouse. le 29 oct. 2022
Hello Michaela, Thanks so much for your kind words and glorious review! We are delighted to hear that you enjoyed your stay and I shall pass your compliments to all concerned, not least the chef. :-) We hope that you had a lovely time in Exeter and it would be delightful to see you again next time you visit. All best wishes, Sophie Reception
10/10 Excellent
Nwakaego
Voyage en famille
23 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nwakaego
Séjour de 2 nuits en septembre 2022
Réponse de Receptionist at Bendene Townhouse. le 6 oct. 2022
Thank you for your lovely rating!
8/10 Bien
Stuart
21 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great central location and clean and comfortable.
Stuart
Séjour de 2 nuits en septembre 2022
Réponse de Receptionist at Bendene Townhouse. le 21 sept. 2022
Hello Stuart, Thanks so much for your lovely review. We are delighted to hear that you enjoyed your stay, including your room, breakfast and our lovely location. I shall pass your compliments to all concerned, not least the chef. Indeed, we do have quite a few stairs, but if you would like to stay with us again, please contact us in advance and we shall do our absolute best to find you a lovely room on a lower floor. :-)All best wishes, Sophie Reception
10/10 Excellent
Gladies
Voyage en groupe
19 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gladies
Séjour de 1 nuit en septembre 2022
Réponse de Receptionist at Bendene Townhouse. le 20 sept. 2022
Hello Gladies, Thanks so much for your kind words and glorious review! We are delighted to hear that you enjoyed your stay - including your room and our lovely location - and I shall pass your compliments to all concerned. :-) We hope that you had a lovely time in Exeter and it would be delightful to see you again next time you visit. All best wishes, Sophie Reception
8/10 Bien
DAVID
Voyage en famille
12 sept. 2022
Les points forts : Personnel et service
Basic stay
DAVID
Séjour de 1 nuit en septembre 2022
Réponse de Receptionist at Bendene Townhouse. le 12 sept. 2022
Hello David, Many thanks for having taken the time to post a review. We are delighted to hear that you enjoyed your overall stay, including your breakfast. I shall pass your compliments to the chef. :-) We are sorry to hear that your bed was not comfortable and that the shared bathroom was a little further away from your room than you would have liked. Should you decide to stay with us again, please contact us in advance and we shall do our absolute best to find you either a lovely ensuite room or one closer to the shared bathroom. All best wishes, Sophie Reception
10/10 Excellent
Jan
9 sept. 2022
Jan
Séjour de 4 nuits en septembre 2022
Réponse de Receptionist at Bendene Townhouse. le 10 sept. 2022
Hello Jan, thank you for taking the time to leave a review. We are glad to know you found your stay positive and hope to see you again in the future!
4/10 Médiocre
Mark
Voyage en groupe
30 août 2022
Les points faibles : Infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en août 2022
Réponse de Receptionist at Bendene Townhouse. le 10 sept. 2022
Hello Mark, thank you for taking the time to leave a review. We are sorry to see that your stay was not positive and would have loved to know your feedback so we know where to improve for the future. All best wishes.
8/10 Bien
Nicoleta
Voyage en famille avec de jeunes enfants
29 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicoleta
Séjour de 1 nuit en août 2022
Réponse de Receptionist at Bendene Townhouse. le 10 sept. 2022
Hello Nicoleta, thank you for your lovely review! We are very glad to hear that you enjoyed your stay with us and I shall pass your compliments on to all those concerned. We hope to see you again in the future at the Bendene Townhouse!
8/10 Bien
Voyageur vérifié
Voyage en famille
17 août 2022
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en août 2022
Réponse de Receptionist at Bendene Townhouse. le 18 août 2022
Thank you for taking the time to leave a review! We are glad to hear that you enjoyed your stay with us and I shall pass you compliments on to all those concerned. I apologise that the shower was not up to standard and can only hope this did not affect your stay too greatly.