Hi Diane,It looks like we haven't met your expectations. We'd appreciate you giving us another go at some time in the future.

Thanks Erich, I'm glad that you enjoyed your stay. Ettalong Beach is a great little destination.

Hi Wendy, sorry that you were disappointed with the view from your apartment. Just drawing you to paragraph 12 Rooms & View in your confirmation." King Premium Deluxe Apartment views of the waterway can be enjoyed from your balcony only".We do our best to be as transparent as possible and understand it is easy to overlook some of the information provided. The category of room that you were after is Premium Deluxe Spa Apartment, however it seems that they were not available during the time of your reservation. Thank you for staying with us.

Hi Heidi, thanks for your lovely review. We have checked the shower and arranged for it to be replaced.

Sounds like you had a really great time. Thanks for staying.

Thanks for your feedback Brian. Glad that you enjoyed the beauty of Ettalong Beach.

Hi Penny, thanks for your feedback. Beds are a strange thing as it's not one size or type suits everyone. The bed in question is a softer type but is actually reasonably new. I will keep an eye on that one.

Thank you Michelle

Thanks Sara. Sounds like you enjoy "the serenity"

Thanks for your feedback. The cooking facilities that are provided, a two burner hotplate and microwave oven, are for the preparation of light meals, also the reason why dishwashers are not provided in the Resort. The toilet doors are primarily to be locked from the inside for privacy but I do understand that if you have small children it might be a little worrying if they lock themselves in. I am very happy that generally you had a happy stay :)

Glad that you loved your stay.

Thank you. Glad that you enjoyed your stay.

Sorry that we didn't meet your expectations.

Thanks for staying at the Ettalong Beach Resort that we share with Mantra. I am very happy that you such a wonderful stay with us.

Thanks Nicolaos. You're very kind.

Thank you for your wonderfully kind feedback.

Thank you Jose.

Rayhaan, you are both generous and kind. This is wonderful feedback.

Hi Alex, glad that you enjoyed your stay. Ettalong Beach is an amazing beachside location. Come back soon we'd love to take your call.

Sounds like you enjoyed your stay with us Robert. It was great having you and we really appreciate you choosing to stay with us.

Hi Sharon, thanks for your feedback. Perhaps the bed was made with the sheets nice and tight as we use flat sheets that are full king size. Sorry that you found the bed uncomfortable, when I travel I have found some beds that just don't suit me too.

Hi Nabil, it seems like we didn't meet your expectations but I think some things were out of our control or maybe some user error. The bathroom fan does work but it is different compared to a domestic bathroom fan. The mirror does fog after a long shower but I'm sure that you notice how quickly this goes when the shower has ended. The balcony design is not unusual for a building of this kind and matters of burglary or trespass are infrequent if ever. Notification of No Smoking is listed on the Expedia booking site under property Amenities which is a page prior to the booking phase when making the reservation. The pool are generally is maintained to a high standard, sorry about the ducks. Unfortunately the staff on the MANTRA reception sometimes, for their reasons might be distracted or just having a bad day and don't engage how we might like them to, the fact of the matter is that they are not under our employ and rating their performance as part of your stay with us is unfair.

It sounds like you enjoyed your stay. We look forward to seeing you again.

Thanks for your kind review. The works in the pool entry foyer extended an extra couple of days without communication with us, so our apologies. Please call when booking next and we will arrange a thank you.

Thank you for your generous rating.

Sorry that we did not meet your expectation.

Thanks for your feedback Rodney. Sorry for the confusion, we did send you text message on the day or your arrival which opens in your maps app on your phone and leads you to our front door. I get the issue about street numbers. I think we are one of a few premises that have large numbers on our wall to help.

Glad that you enjoyed your stay in Ettalong Beach. See you again.

Hi Allan, thanks for your great rating. As the Resort is a secure building guests can only get to the level that their property is located and the first floor to access the pool deck. While this can be slightly problematic it is comforting to know that as a guest you are secure.

Beds are a personal thing, sorry that this one wasn't a good fit for you. I have similar issues when travelling. I hope that you enjoyed our patch of paradise.

Thanks for your feedback in relation to the apartment. Unfortunately the WIFI is provided by building management who set their rates.

Thanks Lee. Glad that you enjoyed the apartment.

Hi Catherine, thanks for your generous feedback.