6/10 Satisfaisant
SALENA, Wheat Ridge
Voyage en famille avec de jeunes enfants, Voyage en couple
10 sept. 2025
Les points forts : Services et équipements
We did an upgrade at an additional charge. When we arrived the place was nice & had enough space for everyone staying. As we looked around there was a carpet runner that had a shoe print possibly asphalt, the back of the chair had splashed dirty spots all over it. Fireplace was not cleaned out, countertops & kitchen table had crumbs. Kitchen table was sticky. The larger bedroom in the threshold the carpet tack strip was poking through & I caught the heel of my foot on it. In the same bedroom the shower has a broken shampoo dispenser all of the shampoo leaked out & could have been a slip hazard. We washed it out. I did text the staff. Apology was given. They offered to discount or refund the upgrade price we paid for. We never received a discount or refund & we were fully charged. I was told that housekeeping would take care of the cleaning first thing & the staff would make sure of it. The runner was replaced & fireplace was cleaned out. Nothing else in the rental was cleaned. At this point we are on the fence if we will be returning. The amenities that we were looking for seemed good. But the cleanliness & attention to the maintenance needs work. I really wish they would have followed through on the offer to discount or refund the upgrade cost. I stopped texting after I was promised things would be taken care of and it was only partially done. I even sent pictures when I texted because I didn't want to be charged for the issues.
SALENA
Séjour de 2 nuits en septembre 2025
