Avis
7,8
Bien
8,4/10
Propreté
8,2/10
Personnel et service
7,2/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage d’affaires
3 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Kamaria RediResponse Specialist le 12 févr. 2024
Dear Andre,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ERIE - I-90. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management
10/10 Excellent
Voyageur vérifié
29 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en juillet 2023
Réponse de Kerry-Lee RediResponse Specialist le 31 juil. 2023
Cher invité,Nous apprécions vos commentaires suite à votre récent séjour avec nous au RED ROOF INN ERIE - I-90. C'est bon d'entendre que votre séjour était abordable et que les lits étaient confortables.Les commentaires de nos clients sont toujours les bienvenus car nous nous efforçons d'améliorer continuellement la qualité de nos services.Merci encore d'avoir partagé votre expérience. Nous nous réjouissons de vous voir lors de vos futurs voyages.Sincèrement,Kerry-LeeSpécialiste RediResponse
10/10 Excellent
Jean-Guy
30 juin 2023
Jean-Guy
Séjour de 1 nuit en juin 2023
Réponse de Kerry-Lee RediResponse Specialist le 21 juil. 2023
Hello Jean, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ERIE - I-90 nd I are thrilled to have earned your score following your recent stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee RediResponse Specialist
8/10 Bien
Claire
25 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien
Claire
Séjour de 1 nuit en mars 2020
10/10 Excellent
Voyageur vérifié
16 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en octobre 2019
10/10 Excellent
Yvonne
Voyage avec des animaux de compagnie
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yvonne
Séjour de 2 nuits en mai 2024
2/10 Horrible
Taara
1 mai 2024
Taara
Séjour de 1 nuit en avril 2024
Réponse de OnielRediresponse Specialist le 2 mai 2024
Hi Taara,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Erie – I-90. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
6/10 Satisfaisant
Shana
Voyage en famille
28 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Shana
Séjour de 2 nuits en avril 2024
Réponse de Dannielle Rediresponse Specialist le 29 avr. 2024
Dear Shana,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ERIE - I-90. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the budget friendly room and accommodation. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
8/10 Bien
paula
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
paula
Séjour de 2 nuits en avril 2024
Réponse de Dannielle Rediresponse Specialist le 28 avr. 2024
Dear Paula,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ERIE - I-90. We are sorry that the size of the bathroom wasn't to your standard, however, we are happy that the location was convenient, the rates affordable, the room was clean, large and comfortable. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist
10/10 Excellent
Robert
Voyage d’affaires
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en avril 2024
Réponse de Kamaria RediResponse Specialist le 24 avr. 2024
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ERIE - I-90. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with our location prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist
2/10 Horrible
adam
Voyage en famille
21 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
adam
Séjour de 1 nuit en avril 2024
Réponse de Kamaria RediResponse Specialist le 23 avr. 2024
Dear Adam,Thank you for taking the time to tell us about your experience at the RED ROOF INN ERIE - I-90. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the dysfunctional television, the situation you mentioned regarding coffee and the other issues which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
6/10 Satisfaisant
Karla
21 avr. 2024
Les points forts : Propreté
Karla
Séjour de 1 nuit en avril 2024
Réponse de Kamaria RediResponse Specialist le 23 avr. 2024
Dear Karla,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ERIE - I-90. It's great to hear you were pleased with our location prompting your 3/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
10/10 Excellent
Katherine
Voyage en couple
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katherine
Séjour de 1 nuit en avril 2024
Réponse de Recordo, Rediresponse Specialist le 20 avr. 2024
Dear Katherine,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. It brings us so much joy to hear that you are always pleased with the wonderful accommodation that we offer. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
10/10 Excellent
Donald
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Donald
Séjour de 1 nuit en avril 2024
Réponse de Carla RediResponse Specialist le 15 avr. 2024
Dear Donald,Thank you for taking the time to tell us about your experience at the Red Roof Inn Erie – I-90. We are delighted to read that you were pleased with the value to price ratio, the comfort of the bed, that everything works and how well kept the exterior is. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
8/10 Bien
Gary
12 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Gary
Séjour de 1 nuit en avril 2024
Réponse de Recordo, Rediresponse Specialist le 14 avr. 2024
Hello Gary, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Erie – I-90 and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
10/10 Excellent
joseph, South Williamsport
Voyage en groupe
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
joseph
Séjour de 1 nuit en avril 2024
Réponse de Kerry-Lee RediResponse Specialist le 13 avr. 2024
Dear Joseph,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ERIE - I-90. We are happy you liked our nice staff and available parking. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
10/10 Excellent
Keats
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Keats
Séjour de 1 nuit en avril 2024
Réponse de Kerry-Lee RediResponse Specialist le 11 avr. 2024
Dear Keats, We at the RED ROOF INN ERIE - I-90 are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
6/10 Satisfaisant
John, Johnstown
9 avr. 2024
Les points forts : Propreté et personnel et service
John
Séjour de 1 nuit en avril 2024
Réponse de Kerry-Lee RediResponse Specialist le 12 avr. 2024
Dear John,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ERIE - I-90. Thank you for the kind remarks regarding our very friendly staff, clean hotel and affordable rates. However, you mentioned there was a lot of highway noise. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
10/10 Excellent
Ashley
9 avr. 2024
Ashley
Séjour de 1 nuit en avril 2024
Réponse de Dannielle Rediresponse Specialist le 3 mai 2024
Hello Ashley, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ERIE - I-90 and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
10/10 Excellent
Ronald
Voyage en famille, Voyage avec des animaux de compagnie
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ronald
Séjour de 1 nuit en avril 2024
Réponse de Nishaye RediResponse Specialist le 8 avr. 2024
Hello Ronald, Thank you for taking the time to tell us about your experience at the Red Roof Inn Erie - I-90. I am thrilled to read that you had a good visit and you loved the convenience of the location , prompting your 5/5 rating. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
10/10 Excellent
Wayne
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wayne
Séjour de 1 nuit en avril 2024
Réponse de Nishaye RediResponse Specialist le 7 avr. 2024
Hello Wayne, Thank you for taking the time to tell us about your experience at the Red Roof Inn Erie – I-90. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
10/10 Excellent
Paul, Ancaster
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 2 nuits en mars 2024
Réponse de Sharma RediResponse Specialist le 1 avr. 2024
Thank you for taking the time to write about experience at the RED ROOF INN ERIE - I-90. Paul, I am thrilled to hear that you found our hotel to be of excellent value for your money, rooms to be clean, front desk staff to be quick and friendly, and all the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Paul, and can't wait to see you back at Red Roof soon, where we can continue to offer you an excellent stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
2/10 Horrible
Ashok
28 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ashok
Réponse de Olivia RediResponse Specialist le 29 mars 2024
Hello Ashok, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Erie – I-90 and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
10/10 Excellent
Courtney
27 mars 2024
Courtney
Séjour de 1 nuit en mars 2024
Réponse de Samantha RediResponse Specialist le 18 avr. 2024
Thank you for your perfect rating, Courtney. The staff at the RED ROOF INN ERIE - I-90 and I were over the moon when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
Richard, Tillsonburg
Voyage en couple
27 mars 2024
Les points forts : Propreté
Les points faibles : Équipements
Richard
Séjour de 1 nuit en mars 2024
Réponse de Olivia RediResponse Specialist le 29 mars 2024
Hello Richard, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Erie – I-90. We sincerely appreciate your 3/5 score and are happy to hear you had a great encounter with us, especially regarding the convenience of our location, our affordability and all the other kind remarks highlighted. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,OliviaRed Roof Management RediResponse Specialist
6/10 Satisfaisant
S Charmaine
Voyage en famille, Voyage d’affaires
25 mars 2024
Les points faibles : Équipements
S Charmaine
Séjour de 1 nuit en mars 2024
Réponse de Chirell RediResponse Specialist le 27 mars 2024
Dear S Charmaine,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Erie – I-90. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our nice office staff. You indicated that you were unsatisfied with noise disturbance, odor of the the location and lack of cleanliness. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
2/10 Horrible
Alvin
Voyage en couple
23 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Alvin
Séjour de 1 nuit en mars 2024
Réponse de Xao RediResponse Specialist le 25 mars 2024
Hello Alvin,The staff at the Red Roof Inn Erie – I-90 would like to thank you for sharing with us. We were saddened to see your 1/5 score. You stated that the clogged drains and the cancelled TV channels, alongside your other concerns hindered your stay. In an effort to address this, your feedback has been shared with the property.Once again, on behalf of Red Roof, we would like to thank you for sharing with us. It would be our pleasure to host you again.Respectfully,XaoRed Roof ManagementRediResponse Specialist
2/10 Horrible
Muhammad
21 mars 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Muhammad
Séjour de 1 nuit en février 2024
Réponse de Gabrielle RediResponse Specialist le 21 mars 2024
Thank you for taking a moment to leave a review, Muhammad. The staff and I at the Red Roof Inn Erie – I-90 were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding additional comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
10/10 Excellent
Kathleen
Voyage en famille, Voyage avec des animaux de compagnie
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathleen
Séjour de 1 nuit en mars 2024
Réponse de Sharma RediResponse Specialist le 14 mars 2024
Thank you for taking the time to write about experience at the RED ROOF INN ERIE - I-90. Kathleen, it is so rewarding to read that you had a great encounter with us and we truly appreciate your comments about our quiet hotel, comfy beds, you were pleased with the cleanliness and convenience of our location, and all the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Kathleen, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean and quiet stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
6/10 Satisfaisant
Raeann
Voyage en famille
7 mars 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Raeann
Séjour de 1 nuit en mars 2024
Réponse de OnielRediresponse Specialist le 8 mars 2024
Hi Raeann,Thank you for taking the time to write a review of your stay at the Red Roof Inn Erie – I-90. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our prices. Relative to the peeling, please note that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist
10/10 Excellent
Michelle
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michelle
Séjour de 1 nuit en février 2024
Réponse de Nishaye RediResponse Specialist le 27 févr. 2024
Dear Michelle, The staff at the Red Roof Inn Erie – I-90 and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
8/10 Bien
Mark
Voyage en couple
23 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 2 nuits en février 2024
Réponse de Gabrielle RediResponse Specialist le 24 févr. 2024
Thank you for taking a moment to leave a review, Mark. The staff and I at the Red Roof Inn Erie – I-90 appreciate your 4/5 score following your stay. I am happy that you were fond of our prices. However, you stated that the bathroom towels were thin and small. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Red Roof Management
10/10 Excellent
Edward
Voyage en famille
31 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Edward
Séjour de 1 nuit en janvier 2024
Réponse de Olivia RediResponse Specialist le 1 févr. 2024
Thank you, Edward, for telling us about your stay at the Red Roof Inn Erie – I-90. I am glad you found your room to be recently updated. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
10/10 Excellent
Voyageur vérifié
30 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Budget motel worth the price
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Sharma RediResponse Specialist le 31 janv. 2024
Dear Valued Guest,Thank you for taking the time to write about experience at the RED ROOF INN ERIE - I-90. It is so rewarding to read that you had a great encounter with us and we truly appreciate your comments about our very clean and quiet hotel, diligent housekeeping staff, and all the other kind remarks highlighted. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, and can't wait to see you back at Red Roof soon, where we can continue to offer you a very clean and safe stay at an affordable price!Sincerely, Red Roof Management
4/10 Médiocre
Steven
26 janv. 2024
Steven
Séjour de 2 nuits en janvier 2024
Réponse de Toni-Ann RediResponse Specialist le 23 mars 2024
Hello Steven,I sincerely apologize that your stay at our Red Roof Inn Erie I-90 didn’t meet your expectations. I was disheartened to see it resulted in such a poor score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
10/10 Excellent
William
Voyage d’affaires
24 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
William
Séjour de 1 nuit en janvier 2024
Réponse de Gabrielle RediResponse Specialist le 25 janv. 2024
Thank you for taking a moment to leave a review, William. The staff and I at the Red Roof Inn Erie – I-90 appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management
10/10 Excellent
Giovanni
Voyage en famille
21 janv. 2024
Giovanni
Séjour de 1 nuit en janvier 2024
Réponse de Kamaria RediResponse Specialist le 22 janv. 2024
Dear Giovanni,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ERIE - I-90. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room to be clean. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management
8/10 Bien
Eric
18 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en janvier 2024
Réponse de Antonio,RediResponse Specialist le 19 janv. 2024
Dear Eric,Thank you for taking the time to tell us about your experience at the RED ROOF INN ERIE - I-90. It’s great to hear that you found our property to be clean, cost efficient and conveniently located. On the other hand, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as noise from the highway.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist
10/10 Excellent
John
Voyage en groupe
17 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
John
Séjour de 1 nuit en janvier 2024
Réponse de Antonio,RediResponse Specialist le 18 janv. 2024
Hello John, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ERIE - I-90 and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist
4/10 Médiocre
Nicole
11 janv. 2024
Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
used to be way better
Nicole
Séjour de 1 nuit en janvier 2024
Réponse de Kerry-Lee RediResponse Specialist le 12 janv. 2024
Hey Nicole,The staff and I at the RED ROOF INN ERIE - I-90 apologize for the poor experience you described to have had. You mentioned though the room was okay, the heater was faulty, you needed extra blankets and the showerhead leaked. Rest assured your comments will be communicated with management in an effort to have them addressed. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review. Sincerely, Red Roof Management
8/10 Bien
Brendan
Voyage en famille
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great for a short stay, good value
Brendan
Séjour de 2 nuits en janvier 2024
Réponse de LaTunde Murrant. Rediresponse Specialist le 9 janv. 2024
Dear Brendan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ERIE - I-90. It's great to see you enjoyed your stay, resulting in an 8/10 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding our very basic but clean room you had, nice staff and all the positives that you highlighted. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist
8/10 Bien
Rebecca
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rebecca
Séjour de 1 nuit en décembre 2023
Réponse de LaTunde Murrant. Rediresponse Specialist le 9 janv. 2024
Hello Rebecca, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ERIE - I-90 and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
8/10 Bien
Vince, Hamilton
7 janv. 2024
Vince
Séjour de 2 nuits en janvier 2024
Réponse de Sharma RediResponse Specialist le 28 janv. 2024
Hello Vince, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ERIE - I-90 and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
10/10 Excellent
Robert
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Hotel
Robert
Séjour de 1 nuit en janvier 2024
Réponse de LaTunde Murrant. Rediresponse Specialist le 9 janv. 2024
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ERIE - I-90. It's great to see you enjoyed your stay, resulting in a 10/10 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the super clean room you received and the great stay you had. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist
8/10 Bien
Ron
Voyage en couple
7 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ron
Séjour de 2 nuits en janvier 2024
Réponse de LaTunde Murrant. Rediresponse Specialist le 9 janv. 2024
Dear Ron,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ERIE - I-90. We value you as our guest and welcome your 4/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding our very good rates, comfortable beds and all the positives that you highlighted. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. However, it's disheartening to read that the size of the bathroom and the noise from the fan was not to your liking.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist
8/10 Bien
Mary
Voyage en famille
7 janv. 2024
Mary
Séjour de 2 nuits en janvier 2024
Réponse de LaTunde Murrant. Rediresponse Specialist le 9 janv. 2024
Hello Mary, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ERIE - I-90 and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
8/10 Bien
Gerald, Terrebonne
Voyage en couple
4 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gerald
Séjour de 1 nuit en janvier 2024
Réponse de LaTunde Murrant. Rediresponse Specialist le 9 janv. 2024
Dear Gerald,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ERIE - I-90. We value you as our guest and welcome your 4/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding our good location, very comfortable bed and all the positives that you highlighted. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. However, it's disheartening to read that the size of the room and washroom was not to your liking.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist
8/10 Bien
Judith
Voyage en groupe
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Judith
Séjour de 1 nuit en décembre 2023
Réponse de LaTunde Murrant. Rediresponse Specialist le 9 janv. 2024
Dear Judith,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ERIE - I-90. We value you as our guest and welcome your 4/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness, simplicity, a very good location and convenience of the hotel. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist
8/10 Bien
Ernie
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ernie
Séjour de 1 nuit en janvier 2024
Réponse de Gabrielle RediResponse Specialist le 6 janv. 2024
Thank you for taking a moment to leave a review, Ernie. The staff and I at the Red Roof Inn Erie – I-90 appreciate your 4/5 score following your stay. I am thrilled that our conveniently located hotel, along with our cleanliness pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management
10/10 Excellent
Timothy
Voyage en couple
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Timothy
Séjour de 2 nuits en décembre 2023
Réponse de Gabrielle RediResponse Specialist le 5 janv. 2024
Dear Timothy, Everyone here at the Red Roof Inn Erie – I-90 was proud to see your 5/5 score. Your kind words regarding our convenience, clean room and the other highlights mentioned are much appreciated. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. Sincerely, Red Roof Management