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Avis sur Holiday Inn Erie, an IHG Hotel

3 out of 5
Holiday Inn Erie, an IHG Hotel
2260 DOWNS DRIVE, Erie, PA

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 453 avis sur 634." "
Note des voyageurs de 8 (Bien), d’après 127 avis sur 634." "
Note des voyageurs de 6 (Satisfaisant), d’après 24 avis sur 634." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 634." "
Note des voyageurs de 2 (Horrible), d’après 14 avis sur 634." "

9,4/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Liane

Séjour de 1 nuit en juin 2023
Réponse de Alyssa Scheppner, Assistant General Manager le 5 juin 2023
Dear Liane,Thank you for staying with us at the Holiday Inn Erie and for the great 10/10 score! We hope to see you again in the future!

10/10 Excellent

Martin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de Alyssa Scheppner, Assistant General Manager le 21 déc. 2022
Dear Martin,Thank you for staying with us at the Holiday Inn Erie! It sounds like you had a great stay. We hope to see you again, should your travels bring you back to the Erie area.

8/10 Bien

Annie

Séjour de 2 nuits en novembre 2021
Réponse de Alyssa Scheppner, Assistant General Manager le 24 nov. 2021
Dear Annie, Thank you for staying with us at the Holiday Inn Erie! We hope to see you again in the future!

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is very nice and clean. In a very congested commercial area. Roads are in horrible shape around the Property
Séjour de 1 nuit en mai 2024

10/10 Excellent

Maria

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was comfortable and very nicely appointed. The staff should mention that WiFi is through "Rewards" and not "Eriehi". I mentioned this to front desk staff several times but was not able to get this resolved. I was unable to prepare for my business meeting as a result of this. Thank you.
Séjour de 1 nuit en mai 2024

2/10 Horrible

JEANNIE, Curwensville

Les points faibles : Personnel et service
They charged me twice and I have been fighting with them to take the 2nd charge off. It’s been over a month. Expedia charged me first. Then the actual hotel charged me again. So will not ever stay here again!!
Séjour de 1 nuit en avril 2024

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Conveniently located right off of interstate 90. Lots of restaurants and activities. Close to wine trail. Food on site along with a bar. Will stay here again.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The proximity to the highway makes this a great place for anyone on a road trip.
Séjour de 1 nuit en mai 2024

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a good holiday inn experience. Quick check in. Clean room. Quiet room.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Dorisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I didn't get to use the pool, but the people were very nice.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Joan

Séjour de 7 nuits en octobre 2023

2/10 Horrible

Ian

Voyage en couple
Les points forts : Propreté
Good place, but they charged me (x) dollars upon arrival after I already paid (x) for the room saying that I’ll get it refunded after checkout and I never got my money back so they basically scammed me. Will not be returning ever again.
Séjour de 1 nuit en avril 2024

8/10 Bien

Karen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is close to the highway but not close enough that you hear road noise. The property is kept clean and is fairly new. There are many dining options close by
Séjour de 1 nuit en avril 2024

10/10 Excellent

Deborah

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice place. Great breakfast!
Séjour de 2 nuits en avril 2024

10/10 Excellent

Christina M

Voyage en couple
Very clean
Séjour de 1 nuit en avril 2024
Réponse de Alyssa Scheppner, General Manger le 27 avr. 2024
Dear Christina M,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review!

2/10 Horrible

Nicole

Expedia!!! You need to refund me. When I got there after driving 7 hours they said you over booked rooms! I paid months ago. Unacceptable
Séjour de 1 nuit en avril 2024
Réponse de Alyssa Scheppner, General Manger le 27 avr. 2024
Dear Nicole,Thank you for staying with us at the Holiday Inn Erie. I sincerely apologize for the issue with your room. I am glad we were able to accommodate you in a different room type. We hope you'll give us another chance, should your travels bring you back to the Erie area.

10/10 Excellent

George

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location for a stop over. Stayed her a few times. Never disappointed.
Séjour de 1 nuit en avril 2024
Réponse de Alyssa Scheppner, General Manger le 27 avr. 2024
Dear George,Thank you for staying with us at the Holiday Inn Erie. I am glad to hear we are your go to stopping place. We can't wait to see you again soon!

10/10 Excellent

ciera

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en avril 2024
Réponse de Alyssa Scheppner, General Manager le 19 avr. 2024
Dear ciera,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review!

10/10 Excellent

RANDALL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Alyssa Scheppner, General Manager le 19 avr. 2024
Dear RANDALL,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review!

10/10 Excellent

Shelby

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy and efficient!
Séjour de 1 nuit en avril 2024
Réponse de Alyssa Scheppner, General Manager le 19 avr. 2024
Dear Shelby,Thank Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review! I am elated to hear your trip could be easy and efficient! We hope to see you again soon.

10/10 Excellent

Ken

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Alyssa Scheppner, General Manager le 19 avr. 2024
Dear Ken,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review!

6/10 Satisfaisant

Lewis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Alyssa Scheppner, General Manager le 19 avr. 2024
Dear Lewis,Thank you for staying with us at the Holiday Inn Erie. We hope you'll give us another chance to impress you in the future!

10/10 Excellent

Jon

Séjour de 4 nuits en mars 2024
Réponse de Alyssa Scheppner, General Manager le 19 avr. 2024
Dear Jon,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review!

8/10 Bien

Mary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked that they had a very nice breakfast and dinner there.
Séjour de 2 nuits en avril 2024
Réponse de Alyssa Scheppner, General Manager le 19 avr. 2024
Dear Mary,Thank you for staying with us at the Holiday Inn Erie. It is wonderful to hear our restaurant, Toast to Toast, could be a highlight of your visit. We hope to see you again, should your travels bring you back to the Erie area.

10/10 Excellent

CYRIL C

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Alyssa Scheppner, General Manager le 19 avr. 2024
Dear CYRIL C,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review!

10/10 Excellent

Karen

Séjour de 1 nuit en avril 2024
Réponse de Alyssa Scheppner, General Manger le 27 avr. 2024
Dear Karen,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review!

10/10 Excellent

John

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First rate property. Check in was quick and efficient as the hotel had the checkin material prepared. The staff were very professional and helpful. Breakfast was higher quality than typical.
Séjour de 1 nuit en avril 2024
Réponse de Alyssa Scheppner, General Manager le 19 avr. 2024
Dear John,Thank you for staying with us at the Holiday Inn Erie. I am glad to hear our staff were professional and helpful and that you found our breakfast to be high quality! We hope to see you again soon!

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good clean hotel. Very friendly and helpful staff.
Séjour de 1 nuit en avril 2024
Réponse de Alyssa Scheppner, General Manager le 19 avr. 2024
Dear John,Thank you for staying with us at the Holiday Inn Erie. I am elated to hear you found or staff friendly and helpful and our hotel clean. We hope to see you again soon!

10/10 Excellent

Antionette

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and cooperative staff...
Séjour de 3 nuits en mars 2024
Réponse de Alyssa Scheppner, General Manager le 19 avr. 2024
Dear Antionette,Thank you for staying with us at the Holiday Inn Erie! I am glad to hear our friendly staff could be a highlight of your visit. We hope to see you again, should your travels bring you back to the Erie area.

8/10 Bien

Angelique

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is newer clean and quiet. The location is close to the highway, alot of food options and entertainment.
Séjour de 2 nuits en mars 2024
Réponse de Alyssa Scheppner, General Manager le 19 avr. 2024
Dear Angelique,Thank you for choosing the Holiday Inn Erie! It is wonderful to ear you found your stay clean and quiet and that our location could add to that. We hope to see you again soon!

10/10 Excellent

Gretchen

Very nice
Séjour de 1 nuit en mars 2024
Réponse de Alyssa Scheppner, General Manager le 19 avr. 2024
Dear Gretchen,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review!

2/10 Horrible

Sabrina

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Room door key didn’t work everytime I left i had to go back down to the lobby each time No clean towels Linen not cleaned
Séjour de 5 nuits en mars 2024
Réponse de Alyssa Scheppner, General Manager le 19 avr. 2024
Dear Sabrina,Thank you for staying with us at the Holiday Inn Erie. I apologize for the inconveniences you faced during your stay. As you can see from or other reviews, this is not the norm. We hope you'll give us another chance to impress you in the future.

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
While I only stayed here as an overnight stop on my way south, the hotel is in a great location near I-90 and a good number of places to grab a bite or fuel up. While you're not on the water or next to Presque Isle, you are near the Millcreek Mall complex. The hotel itself was clean and quiet, but I don't remember there being a complimentary breakfast.
Séjour de 1 nuit en mars 2024
Réponse de Alyssa Scheppner, Assistant General Manager le 25 mars 2024
Dear Steven,Thank you for staying with us at the Holiday Inn Erie. I am glad to hear our location was perfect while you were passing through Erie and that everything was clean and quiet. While we do not have a complimentary breakfast, we do have a full service restaurant, Toast to Toast, that is fully made-to-order. We hope to see you again, should your travels bring you back to the Erie area.

10/10 Excellent

STACY

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place
Séjour de 1 nuit en mars 2024
Réponse de Alyssa Scheppner le 25 mars 2024
Dear STACY,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review! We hope to see you again soon!

10/10 Excellent

Angelika

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly. Rooms were clean and updated.
Séjour de 1 nuit en mars 2024
Réponse de Alyssa Scheppner le 25 mars 2024
Dear Angelika,Thank you for staying with us at the Holiday Inn Erie! I am elated to hear you found our staff friendly and our rooms clean! We hope to see you again, should your travels bring you back to the Erie area.

10/10 Excellent

Heather

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Excellent stay! Very nice staff and accommodating!
Séjour de 2 nuits en mars 2024
Réponse de Alyssa Scheppner le 25 mars 2024
Dear Heather,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review. I am elated to hear you found our staff nice and accommodating! We hope to see you again soon.

10/10 Excellent

Jenn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was beautiful and clean! Lovely place to stay!
Séjour de 1 nuit en mars 2024
Réponse de Alyssa Scheppner le 25 mars 2024
Dear Jenn,Thank you for staying with us at the Holiday Inn Erie. Thank you for the wonderful comments regarding the cleanliness and beauty of our property. We hope to see you again, should your travels bring you back to the Erie area.

8/10 Bien

Alan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was clean and staff was courteous and helpful. I stayed in a room at the far end of the hall on the first floor. Noise from the freeway was noticeable and trucks parked in the lot left their motors running which caused fumes to be drawn into the room by the HVAC unit. Ugh. Also, water pressure in the shower was weak.
Séjour de 3 nuits en février 2024
Réponse de Alyssa Scheppner le 25 mars 2024
Dean Alan,Thank you for staying with us at the Holiday Inn Erie and for providing your feedback from your recent stay. I have passed your comments along to our team to alleviate the issues you highlighted. We hope you'll give us another chance, should your travels bring you back to the Erie area.

10/10 Excellent

Debra

Séjour de 1 nuit en mars 2024
Réponse de Alyssa Scheppner, General Manager le 19 avr. 2024
Dear Debra,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review!

10/10 Excellent

Charles

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en mars 2024
Réponse de Alyssa Scheppner le 11 mars 2024
Dear Charles,Thank you for staying with us at the Holiday Inn Erie and for the great 5/5 review! We hope to see you again soon!

8/10 Bien

Barry

Séjour de 1 nuit en mars 2024
Réponse de Alyssa Scheppner, General Manager le 19 avr. 2024
Dear Barry,Thank you for staying with us at the Holiday Inn Erie. We hope to see you again soon!

10/10 Excellent

Kimberly

Séjour de 1 nuit en mars 2024
Réponse de Alyssa Scheppner, General Manager le 19 avr. 2024
Dear Kimberly,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review!

2/10 Horrible

nouman

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great property. No air conditioner at night. Called in the middle of the night. Changed the room at 2 am. Called the front desk to tell him the room Was still without air and very hot. We were told that in winter there is no AC. The front desk lady was very nice. Paid for breakfast. Nothing was left at 9:30 on Sunday. No fruit no turkey. Asked for no bacon but got the egg with bacon after waiting for 30 minutes. Potatoes were overcooked. Taste like burnt. It was a special trip but ruined. Couldn't sleep at night. They extended us in the morning but we have to leave. Waiting for someone to contact
Séjour de 1 nuit en mars 2024
Réponse de Alyssa Scheppner, AGM le 7 mars 2024
Dear nouman,Thank you for staying with us at the Holiday Inn Erie. I do apologize for the inconveniences you faced while staying with us. We will use your comments as a learning tool to always be striving to improve. We hope you'll give us another chance, should your travels bring you back to the Erie area.

10/10 Excellent

Kimberly

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pet friendly 5 stars! For us traveling with a new puppy 🐶 being on the first floor and near the door closest to the grass area was amazing! Reasonable pet fee and great hotel!
Séjour de 2 nuits en mars 2024
Réponse de Alyssa Scheppner le 11 mars 2024
Dear Kimberly,Thank you for the staying with us at the Holiday Inn Erie! I am elated to hear you and your furry friend were comfortable with us. We hope to see you again soon!

8/10 Bien

Joy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Alyssa Scheppner le 11 mars 2024
Dear Joy,Thank you for staying with us at the Holiday Inn Erie and for the great review! We hope to see you again soon!

10/10 Excellent

Shawn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was very clean and the staff were very friendly. Room was just as described.
Séjour de 2 nuits en février 2024
Réponse de Alyssa Scheppner, Assistant General Manager le 24 févr. 2024
Dear Shawn,Thank you for staying with us at the Holiday Inn Erie. I am elated to hear you found our hotel clean and staff friendly! We hope to see you again, should your travels bring you back to the Erie area.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Alyssa Scheppner, Assistant General Manager le 22 févr. 2024
Thank you for staying with us at the Holiday Inn Erie and for the 10/10 review!

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walk in shower was wonderful and comfortable sitting chair with ottoman as well.
Séjour de 4 nuits en février 2024
Réponse de Alyssa Scheppner le 11 mars 2024
Dear James,Thank you for staying with us at the Holiday Inn Erie! I am elated to hear our rooms and amenities were comfortable for you. We hope yo see you again soon!

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté
We ran out of toilet paper, tissues, towels. The pool wasn’t very clean, and it was very slippery around the pool making my kids slip and fall multiple times. We got locked out of our room because our keys stoped working and the fire alarm went off at 6:30 in the morning. Overall it wasn’t a good experience.
Séjour de 2 nuits en février 2024
Réponse de Alyssa Scheppner, Assistant General Manager le 22 févr. 2024
Thank you for staying with us at the Holiday Inn Erie and for sharing your feedback with us. As you can tell by other reviews, the stay you had is not our norm. I will be using your feedback as a training measure to make sure things such as these do not happen in the future. We hope you'll give us another chance to impress, should your travels bring you back to the Erie area.