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Avis sur Days Inn by Wyndham Erie

2 out of 5
Days Inn by Wyndham Erie
6101 Wattsburg Rd, Erie, PA

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 47 avis sur 175." "
Note des voyageurs de 8 (Bien), d’après 37 avis sur 175." "
Note des voyageurs de 6 (Satisfaisant), d’après 26 avis sur 175." "
Note des voyageurs de 4 (Médiocre), d’après 37 avis sur 175." "
Note des voyageurs de 2 (Horrible), d’après 28 avis sur 175." "

6,4/10

Propreté

7,8/10

Personnel et service

6,0/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

8/10 Bien

Yves

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Chambre pas isolée, nous entendons les voisins.
Séjour de 1 nuit en mai 2024
Réponse de GM le 20 mai 2024
Dear Yves, Thank you for choosing our hotel and for your feedback. We apologize for any inconvenience regarding the sound insulation. Your comfort is our top priority and we appreciate your feedback as it helps us improve. We hope to have another opportunity to welcome you back for a more serene experience.Warm regards,Hotel Management

10/10 Excellent

Richmond

Séjour de 1 nuit en novembre 2023
Réponse de GM le 19 nov. 2023
Dear Richmond,Thank you for taking the time to share your feedback and for giving us a perfect score! We're thrilled to hear that you had an excellent experience during your stay. We look forward to welcoming you back for another fantastic stay.

2/10 Horrible

Jesny

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This hotel has to be the worst hotel i have ever stayed in. The room was extremely dirty, very strong smoking smell, front desk had no phone service. Terrible. I actually want to get a refund back.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Perry

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Property was too old. The room was very dated, looked nothing like the pictures. There was rust, mold in between the toilet and the shower. My wife would not stay. I asked for a credit or some sort of refund, but nothing was offered. I will never stay at a Days Inn hotel motel again. I can’t believe people actually stay there. My daughter had a room at the Holiday Inn 10 min away, for the same price and it was heads and tales better. My biggest disappointment was nothing was offered to me, credit, gift card or even a plain old sorry. Never again,
Séjour de 1 nuit en mai 2024

8/10 Bien

Susan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very quiet allow dogs at no extra charge very nice friendly staff good breakfast nice pool
Séjour de 4 nuits en mai 2024

8/10 Bien

David

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel was basic which met my needs. The parking lot was filled with large potholes to the point of needing a complete rehab.
Séjour de 2 nuits en mai 2024

4/10 Médiocre

RUSELLE, LansingMichigan

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de GM le 24 mai 2024
Dear Ruselle, We truly appreciate your rating and regret to see that your experience with us didn't meet your expectations. We value your feedback and would love to hear more about your stay to understand how we can improve. Thank you for taking the time, and we hope to have the opportunity to serve you better in the future.Warm regards,Hotel Management

8/10 Bien

Zinka, Toronto

Voyage en famille
Les points forts : Propreté et personnel et service
I didn’t care for all the trucks in front of the hotel (construction)
Séjour de 2 nuits en mai 2024
Réponse de GM le 21 mai 2024
Dear Zinka,Thank you for your valuable feedback. We apologize for the inconvenience caused due to the construction work. Our goal is to provide a serene environment for our guests and we understand how this situation might have affected your stay. We appreciate your understanding and look forward to serving you better in the future.Warm regards,Hotel Management

2/10 Horrible

Darius

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de GM le 21 mai 2024
Dear Darius,We're truly sorry to see your 1-star rating. It's disappointing to know we didn't meet your expectations. Your feedback matters to us, and we would appreciate if you could share more details about your experience. This will help us address any shortcomings and improve our service. We hope to have another chance to serve you better in the future. Warm regards,Hotel Management

4/10 Médiocre

Shamayla

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
No fresh breakfast no housekeeping asking to replace towels or washcloths.
Séjour de 5 nuits en mai 2024
Réponse de GM le 20 mai 2024
Dear Shamayla,Thank you for sharing your experience with us. We're truly sorry to hear that your stay did not meet your expectations. We understand the importance of fresh breakfast and frequent housekeeping in enhancing our guests' experience. Your feedback is invaluable and will certainly be addressed with the concerned departments to improve our services. We hope to have the opportunity to welcome you back for a more gratifying experience.Warm regards,Hotel Management

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de GM le 21 mai 2024
Dear James,Thank you for leaving us a 5-star rating! We're thrilled to know that you enjoyed your stay at our hotel. Your feedback is greatly appreciated and it motivates us to continually provide top-notch hospitality. We would love to welcome you back on your next visit!Warm regards,Hotel Management

8/10 Bien

James

Voyage en famille
Hire people at the front desk that speak english
Séjour de 1 nuit en mai 2024
Réponse de GM le 20 mai 2024
Dear James,Thank you for sharing your feedback. We apologize if you experienced any communication difficulties during your stay. We are committed to providing top-notch service and will certainly consider your suggestion as we continuously strive to improve our guest experience. We hope to have the opportunity to welcome you back in the near future.Warm regards,Hotel Management

8/10 Bien

Cheryl

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast was nice and the front desk lady was very sweet!
Séjour de 1 nuit en mai 2024
Réponse de GM le 20 mai 2024
Dear Cheryl,Thank you for taking the time to share your delightful experience at our hotel. We are elated to hear that you enjoyed our breakfast and found our front desk staff to be sweet. We strive to provide all our guests with a warm and welcoming experience. Looking forward to welcoming you back soon for another pleasant stay!Warm regards,Hotel Management

6/10 Satisfaisant

D'Arcy

Voyage en couple
This property is fine to stay at. No issue's…you have what you need…nothing fancy very inexpensive.
Séjour de 2 nuits en mai 2024
Réponse de GM le 20 mai 2024
Dear D'Arcy,Thank you for choosing our hotel for your stay and for sharing your feedback. We're glad to hear that you found our property to be a good value. We continuously strive to offer a comfortable and memorable experience. We hope to have another opportunity to exceed your expectations in the future. Warm regards,Hotel Management

4/10 Médiocre

Brian

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed 3 days. Cost was low. Breakfast was extremely limited. Had to ask for towels and wash cloths. Lawn around building needed mowed bad. Water was out the morning we left. No carpet was nice but floors needed swept bad. Shower water pressure was very high and it was difficult to turn it off. Some mildew forming in bathroom.
Séjour de 3 nuits en mai 2024
Réponse de GM le 12 mai 2024
Dear Brian, Thank you for your honest feedback. We regret that your stay did not meet your expectations. We sincerely apologize for the inconveniences you experienced and take your comments seriously. We're working diligently on improvements, particularly in housekeeping and maintenance. Your satisfaction is important to us and we hope you'll give us another chance to provide a better experience.Warm regards,Hotel Management

10/10 Excellent

Rob

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful place great staff and hotel to rest your head amd feel the comfort of your own home. Best pricing around and its a beautiful place to be stress free. From kids to fur babys they have you covered
Séjour de 1 nuit en avril 2024
Réponse de GM le 9 mai 2024
Dear Rob,Thank you for your wonderful review! We're delighted to hear that you found our staff and amenities to your liking. It's always our aim to provide a comfortable and stress-free environment for all our guests, including the little ones and the furry ones! We're thrilled that you felt at home with us and found our pricing competitive. Looking forward to welcoming you back soon!Warm regards,Hotel Management

4/10 Médiocre

Khadijah

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I often book cheap hotels as a broke college student; this was the worst cheap stay I've had. My main issue was cleanliness or lack thereof. The hallways and room itself had grody floors, I didn't want to touch anything, including in my room. The pillows were very small and barely had sustenance to them. My stay was during the winter, and there was ice along the curb leading to the entrance, it was a hazard to walk around and get things out of the car. Overall it was simply unkept. I will say, I believe there was construction going on, but that isn't an excuse, they could've at least cleaned the room itself properly or cleared the ice in the front.
Séjour de 1 nuit en mars 2024
Réponse de GM le 3 mai 2024
Dear Khadijah, We appreciate your honest feedback and sincerely apologize for the shortcomings you experienced. Your concerns about cleanliness and safety are of utmost importance to us. We assure you that your feedback will be used to improve our services and guest experience. We hope you'll give us another chance to provide a better stay in the future. Thank you for bringing these issues to our attention.Warm regards,Hotel Management

6/10 Satisfaisant

Ivey

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Lack of activities in the hotel
Séjour de 1 nuit en avril 2024
Réponse de GM le 3 mai 2024
Dear Ivey, We appreciate your feedback and apologize if you found our hotel lacking in activities. We strive to offer a tranquil space for our guests to relax, but we understand the need for more engaging options. We're considering your suggestions as we continually work to improve our guest experience. We hope to have another opportunity to welcome you back for a more enjoyable stay.Warm regards,Hotel Management

8/10 Bien

Vance

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de GM le 29 avr. 2024
Dear Vance,Thank you for taking the time to rate your experience at our hotel. We're glad to see that you enjoyed your stay with us! If there's anything specific you'd like to share about your visit or any suggestions you might have, we'd love to hear them. We look forward to welcoming you back soon!Warm regards,Hotel Management

8/10 Bien

Vance

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything seemed great everything was clean decent the parking lot potholes everywhere other than that it was good oh and ordering food from their Marketplace there's never any food there just sodas
Séjour de 1 nuit en avril 2024
Réponse de GM le 28 avr. 2024
Dear Vance,We're thrilled to know you found our hotel clean and enjoyable. Our sincere apologies for the inconvenience caused by the potholes and lack of food options at our Marketplace. We're actively working on these areas for a better guest experience. We appreciate your feedback and look forward to welcoming you back soon.Warm regards,Hotel Management

6/10 Satisfaisant

Erin

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
The staff is very nice.
Séjour de 1 nuit en avril 2024
Réponse de GM le 28 avr. 2024
Dear Erin,Thank you very much for your feedback. We're delighted to hear that you found our staff to be nice. Our team takes great pride in offering warm, friendly service to our guests. We hope to have the pleasure of welcoming you back again soon for an even more enjoyable stay. Warm regards,Hotel Management

4/10 Médiocre

Rose

Les points faibles : Propreté
Our stay was based
Séjour de 2 nuits en avril 2024
Réponse de GM le 22 avr. 2024
Dear Rose,Thank you for taking the time to share your feedback. We regret to hear that your stay did not meet your expectations. Please accept our sincere apologies. We are continuously striving to improve our guest experience, and your feedback is essential in this process. We hope you will give us another opportunity to serve you better in the future.Warm regards,Hotel Management

2/10 Horrible

AMJAD, Sunnyvale

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
CHARGED $127/NIGHT, NO WATER BOTTLES in the room, NO REFRIGERATOR, VERY TINY TOWELS FOR SHOWER, NOTHING AROUND TO GO GET WATER OR ANY FOOD, VERY POOR SECURITY OF THE PROPERTY, POOR QUALITY BREAKFAST
Séjour de 1 nuit en avril 2024
Réponse de GM le 22 avr. 2024
Dear Amjad,We're sorry to hear about your recent experience at our hotel. We aim to provide a comfortable stay and it seems we missed the mark. Your feedback regarding water bottles, refrigerator, and breakfast quality is noted and we'll work towards improving these areas. We apologize for any inconvenience and hope to have another opportunity to serve you better.Warm regards,Hotel Management

6/10 Satisfaisant

DaNelle

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Parking lot has creater holes in it. Other than that the stay was very nice. I got a good nights rest and breakfast was so good very clean ❤❤❤❤❤
Séjour de 1 nuit en avril 2024
Réponse de GM le 22 avr. 2024
Dear DaNelle,Thank you for your candid feedback. We're delighted to hear you enjoyed your stay, had a restful night and savored our breakfast! We apologize for any inconvenience caused by the parking lot condition. Your feedback is valuable and we're taking steps to improve. We look forward to welcoming you back for an even better experience!Warm regards,Hotel Management

2/10 Horrible

Adam

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No shower curtains, no toilet paper, broken furniture, broken security latch on the door and clearly kicked in before... Honestly it was a terrifying room and I will never stay at a days inn ever again. Truly disgusting and unsafe. Walls were also thin as paper and you could hear everything inside and outside the building. Crazy.
Séjour de 2 nuits en avril 2024
Réponse de GM le 19 avr. 2024
Dear Adam,We're sincerely sorry to hear about your recent experience at our hotel. Your feedback is essential, and we're currently addressing all the issues you've mentioned. We are committed to providing a comfortable and safe stay for all our guests, and we regret that we fell short this time. We hope you will give us another chance to improve your perception of our establishment in the future.Warm regards,Hotel Management

10/10 Excellent

Pamela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved this stay and would stay here again in a heartbeat!
Séjour de 1 nuit en avril 2024
Réponse de GM le 19 avr. 2024
Dear Pamela, Thank you for your glowing review! We're thrilled to hear that you loved your stay at our hotel. It's wonderful that you would choose to stay with us again. We strive to create a welcoming and enjoyable experience for all our guests, and it's heartening to see that reflected in your feedback. We look forward to having you again soon!Warm regards,Hotel Management

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
very nice place i loved it, everything clean
Séjour de 1 nuit en avril 2024
Réponse de GM le 16 avr. 2024
Dear David,Thank you for your stellar review! We're thrilled to hear that you loved your stay at our hotel and appreciated our high standards of cleanliness. Your satisfaction is our top priority and your feedback is greatly valued. We look forward to welcoming you back on your next visit. Safe travels until then!

10/10 Excellent

Devyn

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024
Réponse de GM le 16 avr. 2024
Dear Devyn,Thank you for leaving us a 5-star rating! We are thrilled to know that you had a wonderful stay at our hotel. Your feedback is essential to us, and we would love to hear more about your experience. We look forward to welcoming you back soon for another fantastic experience. Warm regards,Hotel Management

8/10 Bien

Susan

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Near a nice park.
Séjour de 1 nuit en avril 2024
Réponse de GM le 14 avr. 2024
Dear Susan,We appreciate your positive review and we're thrilled to hear that you enjoyed the nearby park during your stay with us. Our location does offer a unique blend of nature's tranquility and city convenience. We hope to welcome you back soon for another pleasant stay. Thank you for choosing our hotel.Warm regards,Hotel Management

10/10 Excellent

LeannaRae

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only complaints were that at 9PM someone was vacuuming outside the area (or something that SOUNDED like that), and the back side of the facility has some deep potholes. (I'm a newer driver, so I'm not used to dodging them just yet.) Staff was very polite & accommodating. Needed extra towels and pillows, staff was quick and friendly with the delivery!
Séjour de 1 nuit en avril 2024
Réponse de GM le 9 avr. 2024
Dear LeannaRae,Thank you for your kind words and for highlighting our diligent staff! We're thrilled you felt well-accommodated. We apologize for any disturbance you experienced due to the vacuuming. Your feedback about the potholes has been noted and will be addressed. We look forward to welcoming you back as your driving skills grow. Safe travels until then!Warm regards,Hotel Management

6/10 Satisfaisant

Brian

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
First room had ants (not a couple ants, either). They were nice enough to move us for the 2nd night, but felt the need to mention the ants. Beds had 2 pillows and they were small square pillows. TV is google tv, so you can’t watch normal shows (we wanted to watch March madness bball, but couldn’t) and it’s difficult to navigate. Bathrooms were dirty. Outside doors never locked. Didn’t feel UNSAFE, but wouldn’t liked it if they locked after hours. Coffee was available 24 hours, but it’s not very good.
Séjour de 2 nuits en avril 2024
Réponse de GM le 9 avr. 2024
Dear Brian, Thank you for your feedback. We apologize for the inconveniences you experienced during your stay. Your comments are valuable to us and we are addressing these issues to enhance our guest experience. We hope to have the chance to welcome you back for a more seamless and comfortable stay in the future.Warm regards,Hotel Management

10/10 Excellent

Jessica

Séjour de 2 nuits en avril 2024
Réponse de GM le 29 avr. 2024
Dear Jessica,Thank you for your positive rating! We are delighted to know you had a wonderful stay with us. We strive to provide our guests with an exceptional experience, and it seems we were successful in that regard during your visit. We hope to welcome you back soon for another fantastic stay!Warm regards,Hotel Management

10/10 Excellent

Austin

Séjour de 1 nuit en avril 2024
Réponse de GM le 2 mai 2024
Dear Austin,Thank you for leaving us a 5-star rating. We're thrilled to see that you had a great experience at our hotel. We hope your stay was comfortable and memorable. We look forward to welcoming you back on your next visit. Your satisfaction is our priority.Warm regards,Hotel Management

2/10 Horrible

Karen

Les points faibles : Propreté
Réponse de GM le 9 avr. 2024
Dear Karen,We regret to see your 1-star review and apologize for any inconveniences you may have experienced during your stay. We would greatly appreciate your feedback to understand where we fell short and how we can enhance your future experiences. Please feel free to share your concerns with us. We hope to have the opportunity to serve you better in the future.Warm regards,Hotel Management

2/10 Horrible

Amy

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM le 9 avr. 2024
Dear Amy,We're sorry to see your 1-star rating. We prioritize guest satisfaction and it seems we fell short during your stay. We would greatly appreciate if you could provide some details about your experience, so we can address and rectify the issues. Looking forward to hearing from you soon.Warm regards,Hotel Management

10/10 Excellent

Luz

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very friendly
Séjour de 1 nuit en mars 2024
Réponse de GM le 30 mars 2024
Dear Luz,Thank you for taking the time to share your experience at our hotel. We are delighted to hear that our staff made a positive impression on your stay. We strive to provide a friendly and welcoming environment for all our guests. Your feedback is greatly appreciated and we look forward to welcoming you back soon. Warm regards,Hotel Management

4/10 Médiocre

Ajay

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de GM le 23 mars 2024
Dear Ajay, Thank you for taking the time to leave us a rating. We regret to see that your stay didn't meet your expectations. We're constantly striving to provide excellent service to our guests and we'd love to hear more about your experience. Please feel free to share your feedback with us so we can improve our services. We hope to have another chance to welcome you back for a more enjoyable stay.Warm regards,Hotel Management

10/10 Excellent

Ambika

Séjour de 1 nuit en mars 2024
Réponse de GM le 18 mars 2024
Dear Ambika,Thank you for your 5-star rating. We are thrilled to know that you enjoyed your stay at our hotel. Your satisfaction is our topmost priority and we are glad we could meet your expectations. We look forward to welcoming you back for another wonderful experience.Warm regards,Hotel Management

2/10 Horrible

Jeanine

Séjour de 1 nuit en mars 2024
Réponse de GM le 5 avr. 2024
Dear Jeanine,We're truly sorry to see your 1-star rating. We always aim to deliver a great experience, and we’re disappointed to hear that you were not satisfied. We would appreciate if you could provide more details about your stay. This will help us to improve our service. We hope you'll give us another chance to serve you better in the future.Warm regards,Hotel Management

6/10 Satisfaisant

Jill

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
The door to our building had a broken handle with no lock. Anyone could walk into that area.
Séjour de 1 nuit en mars 2024
Réponse de GM le 15 mars 2024
Dear Jill, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused due to the broken handle. Your safety is our utmost priority and we are looking into the matter to ensure our security measures are up to standard. We appreciate your feedback and hope to have the opportunity to serve you better in the future.Warm regards,Hotel Management

10/10 Excellent

Phyllis

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stayed at this motel numerous times as my husband has had quite a few medical appts and seeing how we live 70 miles away from Erie… it has become a home away from home…at times…we feel very comfortable…safety wise when the situation has arises that my husband becomes an inpatient and I have to be there alone… the staff is friendly and very accommodating with my husbands limitations and needs…the weekday breakfasts are sufficient with instant oatmeal, hard boiled eggs, donuts, cereal bars, yogurts, and juices but the weekend hot breakfasts are served in the dining room and are absolutely delicious and I can actually say much tastier than we have had at even higher ended hotels…
Séjour de 3 nuits en mars 2024
Réponse de GM le 12 mars 2024
Dear Phyllis,Thank you for your heartfelt review! We're honored to be your 'home away from home' and are delighted to hear that our staff's efforts to accommodate your husband's needs are appreciated. It's wonderful to know that you enjoy our breakfast offerings, particularly our weekend hot breakfasts. We look forward to welcoming you back the next time you're in Erie. Warm regards,Hotel Management

6/10 Satisfaisant

Madison

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room was pretty bare and not very aesthetically pleasing. Did not have mini fridge as requested. Bathroom shower curtain was stained and did not have the plastic lining so water leaked all over the floor.
Séjour de 1 nuit en mars 2024
Réponse de GM le 10 mars 2024
Dear Madison,Thank you for sharing your experience with us. We regret to hear that your stay did not meet your expectations. We highly value your feedback about the room aesthetic and amenities, as well as the shower curtain. Please accept our apologies. We are committed to improving our services based on guest feedback. We hope to have the opportunity to welcome you back for a more satisfying experience in the future.Warm regards,Hotel Management

4/10 Médiocre

Alisha

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The beds were very uncomfortable, We couldn't barely understand the staff and it was not very clean in the rooms or outside the property. The only thing is it was cheap and it showed.
Séjour de 1 nuit en février 2024
Réponse de GM le 29 févr. 2024
Dear Alisha,We sincerely regret your recent experience at our hotel. We greatly value your feedback and assure you that we are taking immediate steps to address your concerns. We are committed to providing a comfortable and enjoyable stay for our guests and we hope you will give us another opportunity to serve you better in the future.Warm regards,Hotel Management

2/10 Horrible

Gary

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The lobby was beautiful,so we were surprised when we saw the room. The chair in the room was discussting. A dumpster is too good for it.The counter in the bathroom was extremely low,so we had to bend way over to use. Toilet seat was held on by one bolt,so slid all over when seating. We had to drive to the breakfast area in the winter. Wyndham should be ashamed of themselves for having their name associated with this property! We won't stay here again!
Séjour de 1 nuit en février 2024
Réponse de GM le 27 févr. 2024
Dear Gary, We regret to hear about your recent experience and sincerely apologize for any inconvenience caused. Your feedback is invaluable to us and we will look into the issues you've highlighted, as we're committed to continuous improvements in our services. We hope you'll consider giving us another chance to provide you with the exceptional experience our guests typically enjoy. Thank you for your review.Warm regards,Hotel Management

2/10 Horrible

Mallory

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very dirty
Séjour de 1 nuit en février 2024
Réponse de GM le 26 févr. 2024
Dear Mallory, We're truly sorry to hear about your experience. Cleanliness is a top priority at our hotel and it's clear we fell short during your visit. Your feedback is invaluable and we're taking immediate steps to address and rectify this. We hope you give us another opportunity to provide you with the exceptional stay you deserve. Thank you for your understanding.Warm regards,Hotel Management

8/10 Bien

Connie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de GM le 23 févr. 2024
Dear Connie,Thank you for taking the time to rate your stay at Days Inn by Wyndham Erie. We appreciate your 4-star rating and are glad to have had you as our guest. We look forward to welcoming you back soon and hope to continue exceeding your expectations. Warm regards,Days Inn by Wyndham Erie Team

2/10 Horrible

Ashley

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Planned a valentines weekend in Erie and chose this hotel to stay at. When we arrived we knew it was a mistake. The photos made it seem somewhat decent but that was not the case. The staff at the front desk were extremely friendly which was great .. but when we got to the room I was absolutely disgusting. There was boogers on the wall, visible scum in the bathtub, the protective cover of the mattress had what looked like dry blood on it, the blankets and sheets were dirty with big stains on them and the green chair in the room was so dirty it had a fingernail on it and also an unknown white crusty substance. YUCK. Didn’t feel comfortable staying there so we asked for a refund within 10 minutes of checking in and we were told we had to go through Expedia … talked with Expedia and they told us they were going to reach out to the hotel managers but never heard anything back. Expedia talked with them for a couple days and the manager refused a refund .. I understand we didn’t pay much for the hotel and we weren’t expecting an extravagant hotel but this was honestly a health code violation.
Séjour de 1 nuit en février 2024
Réponse de GM le 20 févr. 2024
Dear Ashley,We are deeply sorry to hear about your experience. Your feedback is extremely valuable to us, as we strive to provide a superior guest experience. We assure you that we have taken your concerns seriously and have addressed them with the respective teams. We hope you give us another chance to showcase the high-quality service we're known for.Warm regards,Hotel Management

6/10 Satisfaisant

Jessica

Voyage en couple
Les points forts : Personnel et service
The changes that have been made here are definitely noticeable! Hot breakfast was great as well. I ended up having to check out a day early, and the manager was great to work with me. The only issue I really had was with the neighboring rooms where I was. When it was the Econolodge I’d always had 1st floor rooms, this time was a second floor room. The hallway was very loud at night until around 11 or midnight, but easy enough to deal with. The real issue I had, was whoever was in the room beside me was a very heavy weed smoker which kept coming into my room via the bathroom vent. It was almost unbearable a few times as it’s not something I’m use to.
Séjour de 3 nuits en février 2024
Réponse de GM le 20 févr. 2024
Dear Jessica,We appreciate your kind words about our recent improvements and our breakfast service. We're glad that our manager was able to assist you with your early checkout. We sincerely apologize for the noise and smoke inconvenience you experienced. We continually strive to ensure all guests enjoy a comfortable, peaceful stay and we'll certainly look into these concerns. Thank you for your feedback, we hope you'll give us another chance to provide a superior experience.Warm regards,Hotel Management

4/10 Médiocre

Ashley

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
You can tell the property has been updated in places. Our room however was nasty and dirty. Stained chair, crayon drawings on wall, half pillows, doors broken
Séjour de 1 nuit en février 2024
Réponse de GM le 19 févr. 2024
Dear Ashley, Thank you for sharing your experience. We're sorry to hear your stay didn't meet expectations. We appreciate your feedback regarding room cleanliness and condition. It’s crucial to us and we'll address it promptly with our housekeeping team. We hope you'll give us another chance to provide a more enjoyable stay.Warm regards,Hotel Management

4/10 Médiocre

LeAnn

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de GM le 19 févr. 2024
Dear LeAnn,Thank you for choosing to stay with us. We value your feedback and strive to provide the best experience for all our guests. We're sorry to hear that your stay did not meet your expectations. If there's anything specific you'd like to share with us to help us improve, please don't hesitate to reach out. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,Hotel Management