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Avis sur Killyhevlin Lakeside Hotel & Lodges

4 out of 5
Killyhevlin Lakeside Hotel & Lodges
Killyhevlin, Enniskillen, Northern Ireland

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 87 avis sur 143." "
Note des voyageurs de 8 (Bien), d’après 43 avis sur 143." "
Note des voyageurs de 6 (Satisfaisant), d’après 12 avis sur 143." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 143." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 143." "

9,4/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Jean-Jacques

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
super séjour.
hôtel bien situé, chambre coté Lake très tranquille. beau buffet du petit déjeuner.
Séjour de 4 nuits en janvier 2024
Réponse de by HR Manager le 23 janv. 2024
Dear Jean-Jacques,Merci ....Thank you for your kind review of our Killyhevlin Lakeside Hotel and Lodges. We hope we have the opportunity to welcome you back again.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de by HR Manager le 28 mai 2024
Dear MichaelWe are delighted to have had you stay at Killyhevlin Lakeside Hotel and Lodges. Thank you for your very kind rating and we look forward to meeting you again.

10/10 Excellent

Stefan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and helpful staff.
Séjour de 1 nuit en mai 2024
Réponse de by HR Manager le 20 mai 2024
Dear Stefan,Thank you for staying at Killyhevlin Lakeside Hotel and Lodges. We really appreciate your kind compliments for our staff. We look forward to meeting you again.

8/10 Bien

Cathy

Voyage d’affaires
Spacious, clean room. Unfortunately I had a view of the car park but it was quiet.
Séjour de 1 nuit en mai 2024
Réponse de by HR Manager le 20 mai 2024
Dear Cathy,thank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted to receive your feedback. Lakeview rooms can be confirmed for a small surcharge when making a reservation either on-line or trough our Reservations team. We look forward to your next visit.

10/10 Excellent

Liam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just great
Séjour de 1 nuit en mai 2024
Réponse de by HR Manager le 8 mai 2024
Dear Liam,Thank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted you enjoyed your time with us and look forward to welcoming you back.

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stunning location. Staff very friendly and helpful. Short distance from the Loughs, the Cuilcagh Boardwalk Trail The Marble Arch Caves and Florence Court. Beautiful countryside.
Séjour de 1 nuit en mai 2024
Réponse de by HR Manager le 3 mai 2024
Dear MichaelThank you for staying at Killyhevlin Lakeside Hotel and Lodges. We are delighted to read your feedback and look forward to welcoming you back again.

10/10 Excellent

Prof P G

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent facility.
Séjour de 1 nuit en avril 2024
Réponse de by HR Manager le 19 avr. 2024
Dear Prof P GThank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted to receive your feedback on your overall experience and look forward to meeting you again.

6/10 Satisfaisant

Aislin

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Hotel itself was great, lovely area to walk around and the facilities are fab. Reception staff were lovely and Dylan at the bar was nice too. I read a few of the past reviews about the poor staff service and thought these people may have just been nit-picking. They were not. The staff service in the restaurant was shocking. People waiting to be served and the staff were just stood around laughing and talking to each other. My partner got the roast dinner and we shared that because my "Thai curry" was more like a buttery chicken soup, nothing "Thai" about it. Told the staff I wasn't super comfortable paying for it, they then proceeded to tell each other and giggle to themselves whilst looking over at our table and it was a weird experience, even the staff complained that no one does anything right. The manager (I'm assuming) was lovely and took the "curry" off the bill. Had a late check out and then used the jacuzzi until about 1pm.
Séjour de 1 nuit en mars 2024
Réponse de by HR Manager le 15 mars 2024
Dear AislinWe are delighted to receive your feedback and happy you enjoyed our hotel and facilities and we thank you for the special mention for Dylan and the Reception staff. We trust you enjoyed the jacuzzi.However we are disappointed to read your experience in the restaurant. This matter will be investigated internally and staff trained/ re-trained accordingly. This is not how we expect our service team to conduct themselves and our Manager will be impressing upon them the need for professionalism at all times. Please accept our sincere apologies for this lapse in customer service.

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de by HR Manager le 22 févr. 2024
Dear Andrew,Thank you for this thoughtful endorsement of Killyhevlin Lakeside Hotel and Lodges. We look forward to seeing you return again soon.

8/10 Bien

Sam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The only downside was the bed terrible mattress.very sore in the morning.
Séjour de 1 nuit en janvier 2024
Réponse de by HR Manager le 30 janv. 2024
Dear Sam,Thank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted you enjoyed your overall stay and apologise you didn't find our mattress comfortable: this is disappointing. We purchase quality mattresses from Respa, an Irish company specialising in servicing the Hospitality Industry for over 75 years. We will bear your feedback in mind. Thank you.

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxing visit
Comfortable hotel with ample seating in lobby area. Excellent pool area. Lunchtime carvery is good value. Staff are efficient and friendly. Breakfast cooked items are excellent quality. We have stayed previously and will certainly return.
Séjour de 1 nuit en janvier 2024
Réponse de by HR Manager le 31 janv. 2024
Dear Paul,Thank you for staying with us at Killyhevlin lakeside hotel and Lodges. We really appreciate your compliments and this lovely 10 out of 10 rating. We look forward to your next visit.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Loved our stay! Dinner, breakfast and views were lovely. Sadly the water was not warm enough for a comfortable bath. Lovely Christmas decorations.
Séjour de 1 nuit en janvier 2024
Réponse de by HR Manager le 9 janv. 2024
Dear AnonymousThank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted you enjoyed your stay and we really appreciate receiving your compliments on the meals you dined on and on our Christmas decorations. Our team will be so pleased to have made an impression. We sincerely apologise you didn't find the water warm enough for a bath: this concerns us and we trust you made management aware of this while you were in residence to allow us to rectify this. If not, please make contact and let us know which room you stayed in (an anonymous review doesn't permit us to retrieve information from our registration system). Thank you.

10/10 Excellent

Kerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stayed in a beautiful room overlooking the lake. Gorgeous view.
Séjour de 1 nuit en décembre 2023
Réponse de by HR Manager le 6 déc. 2023
Dear Kerry,Thank you staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted to receive your kind compliments and look forward to welcoming you back again.

10/10 Excellent

C

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicest staff you could ask for. Gym was better than expected and the food was lovely. Local taxis being cash only was annoying so take change with you!
Séjour de 2 nuits en novembre 2023
Réponse de by HR Manager le 28 nov. 2023
Dear Cthank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted to receive your positive feedback and compliments. Unfortunately taxi companies are outside of our remit but we appreciate your advice. We look forward to seeing you return again soon.

10/10 Excellent

Louise

Séjour de 1 nuit en novembre 2023
Réponse de by HR Manager le 18 déc. 2023
Dear Louise,Thank you for staying with and for this great rating. We look forward to your next visit. Merry Christmas.

10/10 Excellent

Emma

Séjour de 1 nuit en novembre 2023
Réponse de by HR Manager le 18 déc. 2023
Dear Emma,Thank you for staying with and for rating us so highly. We look forward to your next visit. Merry Christmas.

10/10 Excellent

David

Séjour de 1 nuit en novembre 2023
Réponse de by HR Manager le 14 déc. 2023
Dear David,Thank you for staying with us. We are delighted to receive your feedback and look forward to your next visit.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de by HR Manager le 15 nov. 2023
Hi Roberta,Thank you for this fantastic rating. We look forward to your next visit.

6/10 Satisfaisant

Fiona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Funny approach to residents...
Very nice hotel but the whole focus is on people from the local town and not on guests. Could not get a reservation for dinner on either Saturday or Sunday night because the restaurant was booked out with locals.
Séjour de 2 nuits en octobre 2023
Réponse de by HR Manager le 7 nov. 2023
Dear FionaThank you for staying with us and for complimenting our hotel. We sincerely apologise that you were unable to get a table reservation to dine while in residence. We can assure you we do not prioritise locals over residents. Our Manager will be investigating this matter with our font office and restaurant teams to ensure our residents have the excellent experience we wish for them. We look forward to your next visit. Thank you.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de by HR Manager le 6 nov. 2023
Dear John,Thank you for staying with us at Killyhevlin and giving us this fantastic rating of 10. We really appreciate it and look forward to your next visit.

8/10 Bien

JAMES

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de by HR Manager le 27 oct. 2023
Thank you James for staying with us and for this very kind rating. We look forward to meeting you again.

6/10 Satisfaisant

Yvonne

Séjour de 1 nuit en septembre 2023
Réponse de by HR Manager le 6 oct. 2023
Thank you for your rating. Your visit is much appreciated.

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de by HR Manager le 25 sept. 2023
Dear Andrew,Thank you for awarding us 10 out of 10. We really appreciate this.

10/10 Excellent

Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Had a lovely relaxed stay everyone very friendly conditions were clean and comfortable would re visit
Séjour de 1 nuit en septembre 2023
Réponse de by HR Manager le 22 sept. 2023
Thank you for staying with us and thank for your very complimentary feedback. Much appreciated. We look forward to seeing you return.

10/10 Excellent

Lorna

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice enough hotel but very expensive for basic room looking out at carpark. Had a nice enough dinner in the restaurant and breakfast was a decent buffet..nothing remarkable. Did not have time to use leisure facilities but swimming pool looked good.
Séjour de 1 nuit en septembre 2023
Réponse de by HR Manager le 22 sept. 2023
Thank you for staying with us. A view of Lough Erne can be guaranteed by paying the lakeview supplement when making your reservation. we are sorry you did not have time to use our Health Club: maybe next time!

10/10 Excellent

Jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de by HR Manager le 5 sept. 2023
Dear JeanThank you for this great rating. We appreciate this very much and hope you really enjoyed your stay with us at Killyhevlin. We look forward to meeting you again.

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de by HR Manager le 4 sept. 2023
Dear MarkThank you for this rating. It is greatly appreciated. We trust you enjoyed your stay and look forward to welcoming you back.

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overpriced
Not value for money Evening meal portion very small yet very expensive
Séjour de 2 nuits en août 2023
Réponse de by HR Manager le 22 août 2023
Dear David,Thank you for your feedback. We are sorry you felt we are overpriced and our portions too small. We normally receive comments saying our portions are too big!! We apologise for disappointing you. We trust you made our manager aware of this when you were dining.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de by HR Manager le 11 août 2023
Thank you for rating your visit. Perhaps you can let us know how we can do better in future.

10/10 Excellent

Raymond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room cleanliness superb. The bathroom was in pristine condition. Excellent breakfast. Great meal in restaurant. Great walks along Lough Erne.
Séjour de 2 nuits en juillet 2023
Réponse de by HR Manager le 31 juil. 2023
Thank you for enjoying your stay with us and rewarding us with these fabulous compliments. Our team will be delighted. We look forward to your next visit.

10/10 Excellent

Janet

Séjour de 1 nuit en juillet 2023
Réponse de by HR Manager le 31 juil. 2023
Thank you for this great 10 out of 01. Its much appreciated by everyone.

10/10 Excellent

Lauren

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gorgeous property and views, staff and service excellent and food is great
Séjour de 1 nuit en juillet 2023
Réponse de by HR Manager le 20 juil. 2023
Thank you for the fantastic compliments and this top score. We look forward to welcoming you back again soon.

8/10 Bien

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was lovely. Was disappointed with my meal. Ordered chicken ballotine. Got one small fondent potato and half a carrot. Not good at all 🙁
Séjour de 1 nuit en juillet 2023
Réponse de by HR Manager le 20 juil. 2023
Thank you loving our hotel. Our manager will certainly discuss your meal with our Head Chef and we sincerely apologise for disappointing you on this occasion. We do hope to welcome you back again soon.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A special hotel break!
Impressed with standard of cleanliness and everything was lovely. Real treat.
Séjour de 1 nuit en juin 2023
Réponse de by HR Manager le 20 juil. 2023
Thank you very much for such kind compliments. We are delighted you enjoyed you stay and we look forward to seeing you return to stay with us very soon.

8/10 Bien

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a great time and was able to chill out by the loch and using the spa, lovely area.Only problem I had with my stay was that the first floor and the bedroom was hot and just couldn't cool the room down what so ever which made it hard to sleep. But hey ho NI isn't always this warm.
Séjour de 1 nuit en juin 2023
Réponse de by HR Manager le 20 juil. 2023
Thank you for enjoying our hotel and taking time to chill out at by the lovely Lough Erne. The sudden burst of warm weather has us all of a dither but it probably wont last too long. We do apologise you felt too warm. We look forward to welcoming you back again soon.

10/10 Excellent

Lesley

Séjour de 1 nuit en mai 2023
Réponse de by HR Manager le 20 juil. 2023
Thank you this great 10 out of 10 and we are delighted you enjoyed your Killyhevlin experience. We look forward to seeing you return.

8/10 Bien

Ryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de by HR Manager le 20 juil. 2023
Thank you such a thoughtful rating. We are pleased to liked your time with us and hope to welcome you back again.

6/10 Satisfaisant

Ian

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de by HR Manager le 20 juil. 2023
We are sorry we have appear to have let ourselves down during your visit. Please let us know what we could have done better. We hope to see you return.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Last weekend stay at the Killyhevlin
Great hotel. Lovely room. Excellent food in the restaurant. Very friendly staff, excellent service. Only two downsides were the cleaniness of the public toilets, not clean at all. The bed was very hard and uncomfortable. It would put me off staying again, however, apart from the bed, the stay was fantastic. Lovely area, people, food and facilities.
Séjour de 1 nuit en mai 2023
Réponse de by HR Manager le 20 juil. 2023
Thank you for your very thoughtful compliments on your weekend break with us at Killyhevlin. Our manager will follow up the toilet situation with housekeeping and we will be letting Respa beds know your feedback. we apologise you didn't have comfortable sleep. We would very much like to see you return to stay with us again.

10/10 Excellent

Leslie

Séjour de 2 nuits en mai 2023
Réponse de by HR Manager le 20 juil. 2023
We really appreciate you 10 out of 10 and look forward to welcoming you back again soon. Thank you.

10/10 Excellent

Wendy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de by HR Manager le 20 juil. 2023
This so kind. We are all delighted to get this 10 out of 10. We look forward to the next time you stay with us.

10/10 Excellent

Leah

Séjour de 1 nuit en avril 2023
Réponse de by HR Manager le 20 juil. 2023
We are very happy to accept this 10 out of 10 and hope its not too long before we have the opportunity of welcoming you back again.

10/10 Excellent

James

Séjour de 1 nuit en avril 2023
Réponse de by HR Manager le 20 juil. 2023
How thoughtful of you to send us a 10 out of 10. we really love this and look forward to seeing you back again at Killyhevlin. Thank you.

10/10 Excellent

Mark, Armagh

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Riverside location
Séjour de 1 nuit en avril 2023
Réponse de by HR Manager le 20 juil. 2023
We are delighted you enjoyed our location right on the banks of River Erne. We thank you for the great 5 out of 5 and we look forward to welcoming you back.

10/10 Excellent

Jillian

Séjour de 1 nuit en janvier 2023
Réponse de by HR Manager le 20 juil. 2023
We look forward to welcoming you back again and we send a big thank you for this lovely 10 out of 10.

10/10 Excellent

mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome hotel with great facilities and first class service. The food was very good.
Séjour de 1 nuit en décembre 2022
Réponse de by HR Manager le 20 juil. 2023
We are delighted to receive your very kind compliments and we look forward to welcoming you back again.

10/10 Excellent

Alan

Séjour de 1 nuit en novembre 2022
Réponse de by HR Manager le 20 juil. 2023
A great 10 out of 10 makes everyone's day. Thank you so much and we look forward to your next visit.

10/10 Excellent

Eddie

Séjour de 1 nuit en novembre 2022
Réponse de by HR Manager le 20 juil. 2023
Thank you very much for a bit 10 out of 10. This will make everyone happy. We hope to see you back again soon.

6/10 Satisfaisant

Jennie

Les points forts : Propreté
Les points faibles : Confort de la chambre
Was just ok .. room basic enough.. walls like paper. Couldn’t sleep as could hear everything from the room next door.. snoring all night long !!
Séjour de 1 nuit en novembre 2022
Réponse de by HR Manager le 20 juil. 2023
Oh dear, we are sincerely sorry to read your room neighbours spoiled your nights sleep. Please accept our apologies. We do hope you will return and we will be sure to allocate you a different room.

10/10 Excellent

Ashley J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2022
Réponse de by HR Manager le 20 juil. 2023
Thank you for rating us 10 out of 10. We all love appreciate this and look forward to your next stayover.