Avis
6,8
7,0/10
Propreté
7,6/10
Personnel et service
6,0/10
Équipements
6,2/10
Infrastructures et conditions de l’hébergement
6,0/10
Écoresponsabilité
Avis
17 mars 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2019
10/10 Excellent
Andrew
Voyage d’affaires
19 mai 2024
Les points forts : Propreté, personnel et service, équipements
Andrew
Séjour de 1 nuit en mai 2024
2/10 Horrible
Lynaye
Voyage en famille
18 mai 2024
Les points faibles : Propreté
Lynaye
Séjour de 1 nuit en mai 2024
10/10 Excellent
AQIB
5 mai 2024
AQIB
Séjour de 1 nuit en mai 2024
4/10 Médiocre
Joey, Peachtree Corners
9 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joey
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Deanna
9 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Deanna
Séjour de 2 nuits en mars 2024
8/10 Bien
karna
12 janv. 2024
karna
Séjour de 1 nuit en janvier 2024
6/10 Satisfaisant
Rick
8 janv. 2024
Rick
Séjour de 1 nuit en janvier 2024
6/10 Satisfaisant
Saroj
2 janv. 2024
Saroj
Séjour de 1 nuit en janvier 2024
8/10 Bien
Cathy
28 nov. 2023
Cathy
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Dougnasia
Voyage en famille avec de jeunes enfants
27 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dougnasia
Séjour de 1 nuit en novembre 2023
2/10 Horrible
Adam
22 nov. 2023
Adam
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Christina
2 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christina
Séjour de 1 nuit en novembre 2023
2/10 Horrible
Cody
20 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cody
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Manager le 20 oct. 2023
Dear Cody,We're genuinely sorry to see that you didn't have a positive experience during your stay. Your feedback is important to us, and we apologize for any shortcomings you encountered. If you could provide more details about your stay, it would help us understand your concerns and work to improve. Please feel free to reach out to our management team to discuss your experience further.Sincerely,Hotel Manager
10/10 Excellent
James
16 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 20 oct. 2023
Dear James,Thank you for taking the time to leave a positive review. We're delighted to hear that you found our hotel clean and welcoming. Your feedback is greatly appreciated, and we look forward to providing you with an excellent experience on your next visit. If there's anything more we can do to make your stay even better, please feel free to let us know.Sincerely,Hotel Manager
6/10 Satisfaisant
Susan
16 oct. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 20 oct. 2023
Dear Susan,Thank you for choosing our hotel for your recent stay. We're glad to hear that our location served your needs well. If there's anything specific you'd like to share or if you have any suggestions for how we can make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back in the future.Sincerely,Hotel Manager
8/10 Bien
Peter
Voyage d’affaires
14 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
eh
Peter
Séjour de 5 nuits en octobre 2023
Réponse de Hotel Manager le 20 oct. 2023
Dear Guest,We appreciate your detailed feedback about your recent 5-night stay with us. While it's great to hear that Bella provided a positive impression, we apologize for the shortcomings you experienced with our breakfast offerings and service. We take your comments seriously and will address these issues with our team to ensure that our guests receive a better experience. We value your loyalty as a Choice hotel guest and hope that you might consider giving us another chance to exceed your expectations in the future.Sincerely,Hotel Manager
8/10 Bien
Voyageur vérifié
12 oct. 2023
Voyageur vérifié
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Manager le 20 oct. 2023
Dear Chris,Thank you for taking the time to leave a review of your recent stay. We're pleased to see your rating, and we hope you had a good experience overall. If you have any specific feedback or suggestions for improvement, please feel free to share. We value your input and look forward to the opportunity to serve you again in the future.Sincerely,Hotel Manager
4/10 Médiocre
Kenneth
7 oct. 2023
Kenneth
Séjour de 1 nuit en octobre 2023
2/10 Horrible
Glenn
Voyage d’affaires
6 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Glenn
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 9 oct. 2023
Dear Guest,We are sorry to hear that your recent stay did not meet your expectations. Your feedback is important to us, and we would like to know more about your concerns so that we can address them. Please feel free to share any specific issues you encountered during your stay so that we can work to improve our services.Thank you for taking the time to leave a review, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager
4/10 Médiocre
Paul
Voyage en famille, Voyage d’affaires
2 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Paul
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Manager le 4 oct. 2023
Dear Guest,We apologize for the issues you encountered during your stay, including the unpleasant smell in the hallways and the condition of the bathroom. Your feedback is valuable, and we will address these concerns to ensure a more comfortable and pleasant experience for our future guests. Please accept our sincerest apologies for any inconvenience you faced, and we appreciate your input. If you have any specific comments or requests for your future stays, please feel free to share. We hope to serve you better in the future.Sincerely,Hotel Manager
10/10 Excellent
Jeffrey
Voyage en famille
24 sept. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Jeffrey
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 4 oct. 2023
Dear Jeffrey,Thank you for your perfect rating! We're thrilled to hear that you had a great experience during your stay. If you have any specific comments or requests for your future stays, please feel free to share. We look forward to serving you again.Sincerely,Hotel Manager
10/10 Excellent
john
Voyage d’affaires, Voyage en couple
17 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
john
Séjour de 6 nuits en septembre 2023
6/10 Satisfaisant
Richard, St Charles
Voyage en groupe
11 sept. 2023
Les points forts : Propreté et personnel et service
Richard
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 12 sept. 2023
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that you found our location convenient, our staff friendly, and your overall stay decent for the price.We apologize for any inconvenience caused by the broken juice machine and the limited beverage options during breakfast. Your feedback is valuable, and we will use it to improve our offerings.If you find yourself in the area again, we would be happy to welcome you back for another stay. Please don't hesitate to reach out if you have any further comments or suggestions.Sincerely,Hotel Manager
2/10 Horrible
stan
Voyage en famille
10 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
stan
Réponse de Hotel Manager le 12 sept. 2023
Dear Guest,We are truly sorry for the difficulties you and your brother experienced during your stay. It's disheartening to hear about the challenges with the handicapped room, and we apologize for any inconvenience it caused. The presence of ants in both rooms is completely unacceptable, and we deeply regret that you had to encounter this issue.Furthermore, the closure of our pool and workout room was due to necessary repairs, but we understand how this could have impacted your stay. We assure you that we take these matters seriously and will work to rectify them promptly.We appreciate your feedback and will use it to improve our services. If there is anything else you would like to discuss, please do not hesitate to contact us directly.Sincerely,Hotel Manager
2/10 Horrible
stan
Voyage en famille
10 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
stan
Séjour de 6 nuits en septembre 2023
Réponse de Hotel Manager le 12 sept. 2023
Dear Guest,We are deeply sorry to hear about your unpleasant experience during your stay. Ants in the room are unacceptable, and we apologize for the inconvenience you faced. This is not the level of service we aim to provide. Additionally, the closure of our pool and workout room, as well as the subpar breakfast, are also unacceptable.We will investigate these issues further to ensure they are addressed promptly and improve our services. We understand your frustration and will take your feedback into consideration for future improvements. If you have any further concerns or would like to discuss your stay in more detail, please feel free to contact us directly.Sincerely,Hotel Manager
6/10 Satisfaisant
elaine
Voyage en couple
7 sept. 2023
Les points forts : Personnel et service
Les points faibles : Équipements
elaine
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Manager le 12 sept. 2023
Dear Guest,Thank you for taking the time to provide feedback about your recent stay. We appreciate your compliments regarding our friendly front desk staff and shuttle driver. However, we apologize for the issues you encountered with the complimentary breakfast and the limited TV channels. Your feedback is valuable, and we will address these concerns to improve our services. We hope to have the opportunity to welcome you back and provide a more enjoyable experience in the future.Sincerely,Hotel Manager
2/10 Horrible
Debra
Voyage en famille
28 août 2023
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Debra
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 30 août 2023
Dear Guest,We appreciate your feedback about your recent stay at our hotel. We're glad to hear that our staff left a positive impression on you. However, we apologize for the issues you encountered with the condition of the property and your room. We take your concerns seriously and will address the cleanliness and appearance of the rooms promptly. It's possible that ongoing renovations could be contributing to the overall appearance. We hope that you'll consider staying with us again in the future to experience the improvements we're making.Sincerely,Hotel Manager
10/10 Excellent
Scott
21 août 2023
Scott
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 12 sept. 2023
Dear Scott,Thank you for your 5 out of 5 rating on Expedia. We're delighted to hear that you had a positive experience during your stay. If you have any specific comments or suggestions to share, please feel free to do so. Your input is important to us, and we appreciate your feedback.Sincerely,Hotel Manager
6/10 Satisfaisant
Jacob
15 août 2023
Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Jacob
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 17 août 2023
Dear Guest,Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your understanding regarding the construction issues and apologize for any inconvenience they may have caused. We're sorry to hear that the elevator, pool, and customer laundry facility were not available during your stay. Your feedback is essential as we work to improve our services and facilities. We're pleased that you found your room to be clean and quiet, providing a comfortable environment for your stay. If you have any further comments or if there's anything else we can do to enhance your future experiences with us, please feel free to let us know.Sincerely,Hotel Manager
10/10 Excellent
Christine
15 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christine
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 17 août 2023
Dear Guest,Thank you for sharing your feedback about your recent stay at our newly renovated property. We're glad to hear that you found our hotel to be nice and clean, with friendly staff who made your stay enjoyable.We apologize for any inconvenience caused by the noise from the nearby highway. Your input is valuable as we work to provide the best possible experience for our guests.If you have any further comments or if there's anything else we can do to make your future stays even better, please don't hesitate to reach out.Sincerely,Hotel Manager
6/10 Satisfaisant
Maria-Elisabeth
8 août 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Maria-Elisabeth
Séjour de 2 nuits en août 2023
Réponse de Hotel Manager le 8 août 2023
Dear Guest,We apologize that your experience did not meet the expected Clarion standard. Your feedback is important to us, and we're sorry for any inconveniences you encountered during your stay. We're committed to improving our facilities and services, and we appreciate your insights. We regret that you faced issues with the room, breakfast, pool, elevator, and juice dispenser. Your comments will be shared with the team for necessary improvements. We hope to have the opportunity to better serve you in the future. Thank you for your understanding. Hotel Management.Sincerely,Hotel Manager
10/10 Excellent
Yoganarasimhan
Voyage en couple
5 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yoganarasimhan
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 5 août 2023
Dear Guest,Thank you for sharing your positive experience. It's great to hear that you found the staff courteous and that you felt safe, enjoyed the quietness, and appreciated the convenience of the property. If you have any other comments or suggestions, or if there's anything else you'd like to share about your stay, feel free to let me know. Your feedback is valuable and can help others considering a stay at the same property.Sincerely,Hotel Manager
10/10 Excellent
Robert
4 août 2023
Les points forts : Propreté et personnel et service
Robert
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 7 août 2023
Dear Guest,Thank you for your feedback! We appreciate your understanding about our ongoing renovations. We're delighted to hear that you found the renovated areas to be very good. We're continuously working to improve our facilities and provide a better experience for our guests. If there's anything else you'd like to share or any suggestions you have, please let us know. We hope to welcome you back in the future to showcase further improvements. Thank you for staying with us!Sincerely,Hotel Manager
2/10 Horrible
richard
30 juil. 2023
richard
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 1 août 2023
Dear Guest, Thanks for your stay at our hotel. We are sorry to hear you did not feel value for price paid and was not as per your expectations. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
10/10 Excellent
Jon
23 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jon
Séjour de 3 nuits en juillet 2023
Réponse de Hotel Manager le 28 juil. 2023
Dear Guest,Thank you for your kind feedback! We're delighted to hear that you had a great stay with us. Providing a positive experience for our guests is our top priority, and we're glad we could meet your expectations. If you have any suggestions or if there's anything else we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay!Sincerely,Hotel Manager
8/10 Bien
Rev. William
23 juil. 2023
Rev. William
Séjour de 11 nuits en juillet 2023
Réponse de Hotel Manager le 28 juil. 2023
Dear Guest,Thank you for rating your stay! We're glad to see that you had a positive experience overall. If there's anything specific you think we could improve upon to make your next stay even better, please feel free to share your feedback with us. We appreciate your visit and hope to have the opportunity to welcome you back for another great stay in the future. Safe travels!Sincerely,Hotel Manager
10/10 Excellent
randy
23 juil. 2023
randy
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 14 août 2023
Dear Guest, Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager
10/10 Excellent
Harriet
16 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Harriet
Séjour de 2 nuits en juillet 2023
Réponse de Hotel Manager le 28 juil. 2023
Dear Guest,Thank you for sharing your positive experience with us! We're delighted to hear that Cory at the front desk provided exceptional service and made your stay more comfortable. We'll be sure to pass along your compliments to Cory and the team. Your satisfaction is our top priority, and we hope to welcome you back for another wonderful stay in the future. Have a great day!Sincerely,Hotel Manager
10/10 Excellent
Richard
10 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Richard
Séjour de 2 nuits en juillet 2023
Réponse de Hotel Manager le 28 juil. 2023
Dear Guest,Thank you for your excellent rating! We are thrilled to know that you had a fantastic experience during your stay. If there is anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to having you back for another wonderful stay! Have a fantastic day!Sincerely,Hotel Manager
10/10 Excellent
Leonardo
10 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Leonardo
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 28 juil. 2023
Dear Guest,Thank you for the excellent rating! We're thrilled to know that you had a great experience during your stay. If you have any further feedback or if there's anything we can do to make your future visits even better, please don't hesitate to let us know. We look forward to hosting you again and providing another fantastic experience. Have a wonderful day!Sincerely,Hotel Manager
2/10 Horrible
Tom
Voyage en famille
7 juil. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Tom
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 28 juil. 2023
Dear Guest,We apologize for any inconvenience you experienced during your stay. Our team is continuously working to improve the property, and we appreciate your feedback. If there are specific areas that you believe need attention, please let us know so we can address them promptly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Thank you for staying with us.Sincerely,Hotel Manager
10/10 Excellent
ShaDiamond
4 juil. 2023
ShaDiamond
Séjour de 5 nuits en juin 2023
Réponse de Hotel Manager le 28 juil. 2023
Dear Guest,Thank you for your fantastic rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future. Thank you for your support and for choosing our hotel!Sincerely,Hotel Manager
10/10 Excellent
Deana
2 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deana
Séjour de 2 nuits en juin 2023
Réponse de Hotel Manager le 28 juil. 2023
Dear Guest,Thank you for sharing your positive feedback with us! We are delighted to hear that you had a pleasant stay at our hotel. It's great to know that our friendly and accommodating staff, well-kept facilities, and convenient location met your expectations. We're also glad you enjoyed the variety of options available during breakfast. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay in the future. Thank you for choosing our hotel!Sincerely,Hotel Manager
2/10 Horrible
Patricia
1 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en juin 2023
Réponse de Hotel Manager le 28 juil. 2023
Dear Guest,We apologize for the poor experience you had during your stay with us. Your feedback is valuable, and we take it seriously. We will work diligently to address the issues you encountered and make necessary improvements. Please know that your satisfaction is important to us, and we hope you'll consider giving us another opportunity to provide you with a better stay in the future. Thank you for sharing your thoughts.Sincerely,Hotel Manager
6/10 Satisfaisant
Brittany
30 juin 2023
Brittany
Séjour de 1 nuit en juin 2023
Réponse de Hotel Manager le 28 juil. 2023
Dear Guest,Thank you for your feedback. We appreciate you taking the time to share your experience. If there were any specific areas where we could improve and earn a higher rating next time, please let us know. We value your input and aim to provide a better stay for our guests in the future. If you have any further comments or questions, feel free to reach out. We hope to have the opportunity to welcome you back and exceed your expectations in the future. Have a great day!Sincerely,Hotel Manager
8/10 Bien
Daryl
28 juin 2023
Daryl
Séjour de 3 nuits en juin 2023
Réponse de Hotel Manager le 30 juil. 2023
Dear Daryl,Thank you for taking the time to leave a review on Hotels.com. We greatly appreciate your feedback and are pleased to see that you rated your experience an 8 out of 10.We're glad you enjoyed your stay with us, and we are always striving to improve. If you have any specific suggestions or feedback on how we can make your next stay even better, please don't hesitate to let us know.We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager
2/10 Horrible
Christa
Voyage en famille, Voyage avec des animaux de compagnie
20 juin 2023
Les points faibles : Personnel et service
Christa
Réponse de Hotel Manager le 30 juil. 2023
Dear Guest,We sincerely apologize for the inconveniences you faced during your stay. The lack of bedding, issues with the toilet and shower, and the delay in providing a blanket for your son are unacceptable, and we take full responsibility for these lapses in service.Our team should have been more proactive and accommodating in addressing your concerns. We understand your frustration and will take immediate action to improve our service and communication.Regarding the refund of the pet fees, we will ensure your request is addressed promptly. Please know that your feedback is essential to us, and we will use it to make necessary improvements.Thank you for bringing these matters to our attention, and we hope you would consider giving us another chance to provide you with a better experience in the future.Sincerely,Hotel Manager
4/10 Médiocre
Susan
Voyage en famille avec de jeunes enfants
12 juin 2023
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Susan
Séjour de 2 nuits en juin 2023
Réponse de Hotel Manager le 30 juil. 2023
Dear Susan,We deeply apologize for the multiple inconveniences you experienced during your stay. The pool closure, TV issue, and delayed response to the remote batteries were unacceptable, and we take full responsibility for the lapses in service.Furthermore, we regret that the noise from the party disrupted your stay. We strive to maintain a peaceful environment for all our guests and will address this concern with our team to ensure it doesn't happen again.Your feedback is of utmost importance to us, and we will work diligently to improve our services and prevent similar issues in the future. We understand your disappointment and hope you would consider giving us another chance to provide you with a stress-free and pleasant stay.Sincerely,Hotel Manager
4/10 Médiocre
Caroline
12 juin 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Caroline
Séjour de 2 nuits en juin 2023
Réponse de Hotel Manager le 30 juil. 2023
Dear Caroline ,Thank you for sharing your feedback about your recent stay at our hotel. We are pleased to hear that you had a positive experience with our friendly staff. Providing excellent service is a top priority for us, and we're glad we could make a positive impression.However, we apologize for any inconveniences you experienced during your stay. We take your comments about the outdated rooms and the vending machines not being stocked seriously and will work diligently to address these issues.Additionally, we regret that the breakfast did not meet your expectations. We will review our breakfast offerings to ensure that we improve the quality and selection for our guests.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We hope you will consider staying with us again, and we will make sure your next experience exceeds your expectations.Sincerely,Hotel Manager