8/10 Bien
Tanya
31 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
We had a wonderful stay, very tranquil and beautiful. The check in process was awful, as was check out.
When our room wasn’t ready on time, we were offered a glass of champagne and told to wait in the lobby. We went back to see a second person, again, we were told the same thing, they said they’d be with us in 10 minutes. We went an hour later to see a third person who said our room was ready, they just hadn’t told us. They just left us sitting there for an hour (hour and an half total).
And as a courtesy, they said, they’d extend our checkout time to 3 o’clock the next day. When we went up to the hotel room at 2 o’clock the following day, we were locked out. Someone quickly came up and let us in, but the whole check-in checkout process was run pretty poorly.
They could’ve done a much better job with that everything else was lovely
Tanya
Séjour de 1 nuit en mai 2024