Avis sur ANEW Hotel Highveld eMalahleni
ANEW Hotel Highveld eMalahleni
Corner of Mandela Dr. and Woltemade St., Emalahleni, Mpumalanga
Avis
7,8
Bien
8,6/10
Propreté
8,0/10
Personnel et service
8,0/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
5 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2017
6/10 Satisfaisant
David, SAINTRY SUR SEINE
17 août 2016
Les points faibles : Personnel et service
BAD EXPERIENCE
David
8/10 Bien
Dominique, Issy les Moulineaux
26 juin 2016
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Bon hôtel mais problème à l'enregistrement
Dominique
4/10 Médiocre
Philip
8 juil. 2023
Philip
Séjour de 1 nuit en juillet 2023
Réponse de Sylvie le 29 août 2023
Good day Philip, Thank you for your review.Kind Regards, Sylvie Assistant General Manager
6/10 Satisfaisant
Voyageur vérifié
30 avr. 2023
Les points forts : Propreté
Voyageur vérifié
Séjour de 1 nuit en avril 2023
Réponse de Mike le 2 mai 2023
Dear ValuedThank you for taking the time to complete the survey about your stay at ANEW Hotel Centurion. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We hope to see you at ANEW Hotel Centurion again soon!Kind regards,ANEW Hotel Centurion
6/10 Satisfaisant
Xinrong
17 oct. 2022
Xinrong
Séjour de 1 nuit en octobre 2022
10/10 Excellent
Major
16 oct. 2022
Major
Séjour de 1 nuit en octobre 2022
10/10 Excellent
Ryan
Voyage d’affaires
8 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ryan
Séjour de 2 nuits en octobre 2022
8/10 Bien
Mandlenkosi
13 août 2022
Les points forts : Propreté, personnel et service, confort de la chambre
Mandlenkosi
Séjour de 1 nuit en août 2022
Réponse de Mike le 17 août 2022
We very much appreciate your comments regarding your stay at the ANEW Hotel Highveld
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Our Security management has been briefed about access control issues raised and would like to assure you that this will not happen again in future.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one
Kind Regards
Mike Masilela
General Manager
ANEW Hotel Highveld
6/10 Satisfaisant
KE
Voyage d’affaires
6 juin 2022
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not nice
KE
Séjour de 1 nuit en juin 2022
Réponse de Mike le 13 juin 2022
Dear KE
Many thanks for your rating and for the comments provided, please accept my sincere apologies for the maintenance issues which you had in your room. I have addressed the issue with our maintenance and housekeeping TEAM and can assure you that the necessary steps will be taken to rectify the issues and avoid any further maintenance issues arising.
We look forward to welcoming you back to the ANEW Hotel Highveld again soon!
May you have a wonderful day and week ahead.
Kind Regards
Mike Masilela
General Manager
ANEW Hotel Highveld
6/10 Satisfaisant
Gerrit
13 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good but no working airconditioner- in winter!
Gerrit
Séjour de 1 nuit en mai 2022
Réponse de Mike le 9 juin 2022
Dear Gerrit
Thank you for taking the time to complete the survey about your stay at ANEW Hotel Highveld. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.
Our maintenance team is addressing all issues raised in order to make your stay more comfortable in future.
We hope to see you at ANEW Hotel Highveld again soon!
Kind regards,
ANEW Hotel Highveld
6/10 Satisfaisant
Eugene
Voyage en famille
12 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Eugene
Séjour de 1 nuit en février 2022
10/10 Excellent
Mzakhe Daniel
2 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mzakhe Daniel
Séjour de 2 nuits en janvier 2022
10/10 Excellent
Tusani
2 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tusani
Séjour de 1 nuit en décembre 2021
10/10 Excellent
Brian
Voyage d’affaires
30 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Brian
Séjour de 1 nuit en novembre 2021
8/10 Bien
Voyageur vérifié
Voyage d’affaires
20 nov. 2021
Les points forts : Propreté et personnel et service
Clean and neat
Voyageur vérifié
Séjour de 1 nuit en novembre 2021
10/10 Excellent
Christinah
6 oct. 2021
Christinah
Séjour de 1 nuit en octobre 2021
4/10 Médiocre
Refilwe
6 oct. 2021
Refilwe
Séjour de 3 nuits en octobre 2021
4/10 Médiocre
SD
12 juil. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SD
Séjour de 1 nuit en juillet 2021
6/10 Satisfaisant
Mario
Voyage d’affaires
23 déc. 2020
Les points forts : Personnel et service
Mario
Séjour de 1 nuit en décembre 2020
4/10 Médiocre
Rea, Philadelphia, PA
Voyage d’affaires
21 sept. 2020
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Rea
Séjour de 1 nuit en septembre 2020
Réponse de General Manager le 22 sept. 2020
Dear Valued Guest
Many thanks for taking the time to review our hotel and for providing us with feedback regarding the check in delays and limited amenities in your your room. Please accept our sincere apologies for the dissatisfaction caused, this by no means reflects the true hospitality the Fortis Hotel Highveld is usually proud to offer. I have addressed the matter with the TEAM and can assure you that the issues mentioned have been rectified since.
We hope to see you again soon when you travels bring you back to Witbank.
Kind Regards
Odele van der Merwe
General Manager
Fortis Hotel Highveld
10/10 Excellent
Paulette
Voyage d’affaires
16 juil. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paulette
Séjour de 1 nuit en mars 2020
8/10 Bien
Voyageur vérifié
1 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
Réponse de Sonelle le 3 févr. 2020
Dear valued GUEST
Thank you for taking the time to rate the Fortis Hotel Highveld on Expedia after your recent stay with us
It was a pleasure to accommodate you and we are delighted that you have enjoyed your stay. Please know that we will congratulate the STAFF for their great service delivered.
We hope to have the privilege of welcoming you back to the hotel very soon
Kind regards
Sonelle Potgieter
8/10 Bien
Voyageur vérifié
31 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotels.com sends POP late resulting in 30min wait
Voyageur vérifié
Séjour de 1 nuit en décembre 2019
Réponse de Sonelle le 8 janv. 2020
Dear valued GUEST
Thank you for taking the time to rate the Fortis Hotel Highveld on Expedia after your recent stay with us
It was a pleasure to accommodate you and we are delighted that you have enjoyed your stay. Please accept our apology for the inconvenience you have received at the reception desk upon check in.
We hope to have the privilege of welcoming you back to the hotel very soon
Kind regards
Sonelle Potgieter
8/10 Bien
Voyageur vérifié
Voyage d’affaires
29 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en novembre 2019
Réponse de Sonelle le 2 déc. 2019
Dear Valued GUEST
Thank you for taking the time to rate the Fortis Hotel Highveld on Expedia after your recent stay with us
It was a pleasure to accommodate you and we are delighted that you enjoyed your stay. I would like to apologise for the inconvenience that was caused to you in the morning, please know that the relevant management team will be informed to further investigate
We hope to have the privilege of welcoming you back to the hotel very soon
Kind regards
Sonelle Potgieter
8/10 Bien
Joerg
7 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gute Zwischenübernachtung
Joerg
Séjour de 1 nuit en mars 2019
Réponse de Veeshanee le 8 mars 2019
Dear Gute Zwischenübernachtung.
Thank you for taking the time to rate the Fortis Hotel Highveld.
We are delighted that you have enjoyed your stay with us.
We hope to have the privilege in welcoming you back to the hotel soon.
Kind Regards,
Veeshanee Chetty
Marketing Coordinator
10/10 Excellent
Haajira
9 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Haajira
Séjour de 2 nuits en novembre 2018
Réponse de Sonelle le 14 nov. 2018
Dear Haajira.
Thank you for taking the time to rate your recent stay with us on Hotels.com
It was a pleasure to accommodate you. Thank you for the wonderful response regarding our STAFF, food and overall Hotel.
We hope to have the privilege in welcoming you back soon.
Kind Regards,
Veeshanee Chetty
Marketing Plan Coordinator
8/10 Bien
Takashi
16 août 2018
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
1人旅で、提携ジムがGOOD
Takashi
Séjour de 1 nuit en août 2018
Réponse de Sonelle le 20 août 2018
Dear Takashi
Thank you for taking the time to rate the Fortis Hotel Highveld on Expedia after your recent stay with us
It was a pleasure to accommodate you and to hear that you have enjoyed the facilites
We hope to have the privilege of welcoming you back to the hotel very soon
Kind regards
Sonelle Potgieter
Marketing Co-ordinator
8/10 Bien
Zelda
26 juil. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Zelda
Séjour de 1 nuit en juillet 2018
Réponse de Sonelle le 31 juil. 2018
Dear Zelda
Thank you for taking the time to rate the Fortis Hotel Highveld on Expedia after your recent stay with us
We hope to welcome you back to the hotel very soon
Kind regards
Sonelle Potgieter
Marketing Manager
2/10 Horrible
Costa, Potsdam
9 juin 2018
Les points faibles : Personnel et service
Große Zimmer
Costa
Séjour de 1 nuit en mai 2018
Réponse de Sonelle le 9 juil. 2018
Dear Costa
Thank you for taking the time to rate the Fortis Hotel Highveld on Expedia after your recent stay with us.
I would like to apologise for the inconvenience that was caused to you regarding the restaurant service. I have informed the relevant management TEAM to ensure that this was an isolated issue moving forward.
We hope to have the privilege of welcoming you back to the hotel in the near future.
Kind regards
Sonelle Potgieter
Marketing Manager
8/10 Bien
Jacoba
3 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jacoba
Séjour de 1 nuit en mai 2018
Réponse de Sonelle le 9 juil. 2018
Dear Jacoba
Thank you for taking the time to rate the Fortis Hotel Highveld on Expedia after your recent stay with us.
We hope to have the privilege of welcoming you back to the hotel very soon
Kind regards
Sonelle Potgieter
Marketing Manager
6/10 Satisfaisant
Tomas
10 avr. 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Tomas
Réponse de Sonelle le 17 avr. 2018
Dear Tomas
Thank you for taking the time to rate us on Expedia after your recent stay with us at Fortis Hotel Highveld.
GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations.
We hope to have the privilege of welcoming you to Fortis Hotel Highveld again soon.
Kind regards
Sonelle Potgieter
Marketing Manager
10/10 Excellent
Voyageur vérifié
21 févr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Réponse de Eugine le 4 mai 2018
Dear Valued Guest
GUESTS' perceptions of the service they receive whilst staying with Fortis Hotels is the only true yardstick we have for measuring whether we have met their expectations or not. I should, therefore, like to thank you for taking the time to complete the GUEST Satisfaction Survey after your stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.
We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job!
Thank you for choosing to stay at Fortis Hotel Highveld and we look forward to welcoming you back again soon. Please do not hesitate to contact the hotel for any further assistance you may require in future.
Kind regards
2/10 Horrible
Voyageur vérifié
16 déc. 2017
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Duty manager Unprofessional
Voyageur vérifié
Séjour de 1 nuit en décembre 2017
4/10 Médiocre
Zoe
7 oct. 2017
Les points forts : Propreté
An unpleasant experience this time around
Zoe
Séjour de 2 nuits en octobre 2017
Réponse de Sharleen Horsley le 17 oct. 2017
Dear Zoe
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay with us.
As we pride ourselves on delivering a memorable experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Pleas accept our sincere apology for the stiff door, glitches in the wall & the television remote control that was faulty in the room you were allocated.
I have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving foward.
We hope to have an opportunity to better your experience with us whenever your travels bring you back to Witbank.
Sincerely,
Eugine Shai
Marketing Plan Coordinator
8/10 Bien
Voyageur vérifié
10 sept. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en septembre 2017
10/10 Excellent
hagai
22 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hagai
Séjour de 1 nuit en août 2017
6/10 Satisfaisant
Zoe
2 août 2017
Les points forts : Propreté
Not so good service
Zoe
Séjour de 3 nuits en juillet 2017
8/10 Bien
Geoffrey
2 mai 2017
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Hometown Visit
Geoffrey
10/10 Excellent
Quincy
3 avr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quincy
8/10 Bien
kabelo moeletsi
20 mars 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient,Accomodating and Neat Hotel.
kabelo moeletsi
10/10 Excellent
eva
12 févr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We loveto come back
eva
8/10 Bien
Heather
5 déc. 2016
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Convenient location and comfortable bed
Heather
Réponse de General Manager le 12 déc. 2016
Dear Anonymous
Thank you for taking the time to rate us on Expedia Survey after your recent stay at the Protea Hotel by Marriott Highveld . We are delighted to receive your compliments.
It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact the hotel for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel by Marriott Highveld and to hear from you again!
Kind regards
Mariska Marais
Marketing Assistant
10/10 Excellent
Voyageur vérifié
5 nov. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
10/10 Excellent
Voyageur vérifié
28 août 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Safe and secure.
Voyageur vérifié
8/10 Bien
Voyageur vérifié
23 mai 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
THUMBS UP
Voyageur vérifié
10/10 Excellent
Harry, Bramley jhb
16 mars 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellence a home from home
Harry
10/10 Excellent
Suelyn, Galway, Ireland
6 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good value for money
Suelyn
6/10 Satisfaisant
John
22 oct. 2015
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Semi-Luxurious hotel with 3 big faults
John
10/10 Excellent
Nomboniso, Woodmead, Johannesburg
5 sept. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre