Coffres-forts dans les chambres, bureau

Avis sur Red Roof Inn Elkhart

2 out of 5
Red Roof Inn Elkhart
2902 Cassopolis St, Elkhart, IN

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 148 avis sur 731." "
Note des voyageurs de 8 (Bien), d’après 246 avis sur 731." "
Note des voyageurs de 6 (Satisfaisant), d’après 170 avis sur 731." "
Note des voyageurs de 4 (Médiocre), d’après 106 avis sur 731." "
Note des voyageurs de 2 (Horrible), d’après 61 avis sur 731." "

7,2/10

Propreté

7,8/10

Personnel et service

6,2/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

8/10 Bien

Josselin, Marsinval

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Idéal pour une étape, calme et propre
Excellent accueil. Motel classique et très propre. Décoration assez agréable pour un motel. Literie confortable. Clim efficace. Pas de petit déjeuner mais café offert à la réception. Proche centres commerciaux. Accès facile. Calme. Idéal pour une étape.

8/10 Bien

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel was clean and staff was helpful.
Séjour de 4 nuits en avril 2024
Réponse de Sharma RediResponse Specialist le 25 avr. 2024
Thank you for taking the time to write about experience at the RED ROOF INN ELKHART. Joseph, I am glad to hear that you found our hotel to be clean and our staff to be helpful. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Joseph, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 Bien

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel was clean and staff was on it.
Séjour de 3 nuits en avril 2024
Réponse de Sharma RediResponse Specialist le 25 avr. 2024
Thank you for taking the time to write about experience at the RED ROOF INN ELKHART. Joseph, I am happy to hear that you found our hotel to be clean and you were pleased with our staff. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Joseph, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Belinda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel has really started to turn around! The rooms are very nice and its so quiet!
Réponse de Kamaria RediResponse Specialist le 25 févr. 2024
Dear Belinda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ELKHART. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the rooms to be clean and quiet prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

10/10 Excellent

David, Courtenay

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No
Séjour de 1 nuit en février 2024
Réponse de Recordo Rediresponse Specialist le 15 févr. 2024
Hello David,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Elkhart. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 Satisfaisant

Larry

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Mattresses need to be replaced. Terrible. Property needs some help. Rusting fixtures walls dirty. Mold on Ceiling and in Bathroom
Séjour de 1 nuit en février 2024
Réponse de Samantha Rediresponse Specialist le 13 févr. 2024
Dear Larry,Thank you for taking the time to tell us about your experience at the RED ROOF INN ELKHART. You indicated that the mattress was not to your liking, the lack of cleanliness as it relates to the walls and the possible mold you described to have encountered in the bathroom hindered your experience. I will be sharing your feedback with management to ensure that your concerns are addressed. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

4/10 Médiocre

LaDonna

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Bed bugs attacked us in the room. The carpet was filthy almost as if it need a steam clean. Paint was chipping on the walls also
Séjour de 1 nuit en février 2024
Réponse de Nishaye RediResponse Specialist le 9 févr. 2024
Dear LaDonna, I appreciate you sharing your feedback following your stay at the Red Roof Inn Elkhart. I was saddened to read that your stay fell short of your expectations due to the uncleanliness of the carpet and the insects you reported. Our Red Roof team works with a Pest Control company who regularly treats the property for pests. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof Management RediResponse Specialist

2/10 Horrible

LaDonna

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bed bugs attacked us the first night we was there. The staff was apologetic and moved our room. The room conditions are horrible. Mold around the tub, carpet filthy, dog poop outside our door and furniture was outdated.
Séjour de 1 nuit en février 2024
Réponse de Oshane RediResponse Specialist le 5 févr. 2024
Dear LaDonna, I appreciate you sharing your feedback following your stay at the RED ROOF INN ELKHART. You indicated that the customer service was good. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, Red Roof Management

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Kerry-Lee RediResponse Specialist le 23 janv. 2024
Dear David, We at the RED ROOF INN ELKHART are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

10/10 Excellent

Roman

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service et équipements
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Y

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When we arrived there was no one to greet us and I had to called them for them to come to the front desk. When we got to our room, it smelled like cigarettes and we asked for a different room and got downgraded to a 2 full size beds from a king bed. The floor in the room was very dirty and there was cigarettes everywhere around the area even though it was a smoke free motel. I would not reccomend this motel to anyone.
Séjour de 1 nuit en décembre 2023
Réponse de Chevanese RediResponse Specialist le 15 déc. 2023
Dear Y,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Elkhart. We regret the inconvenience you experienced regarding the unpleasant odor in the room. You also indicated that you were unsatisfied with the uncleanliness and the absent of the front desk staff. At Red Roof, the comfort of our guests are our top priorities, and we take cleanliness and maintenance seriously. We are very sorry for your experience. Your feedback is important to us and will be taken into consideration to make changes to improve our customer experience.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Bien

Sunil

Séjour de 1 nuit en décembre 2023

4/10 Médiocre

tyler

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Oshane RediResponse Specialist le 10 déc. 2023
Hello Tyler,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ELKHART and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Bien

Dan C

Voyage en famille
Les points forts : Propreté et personnel et service
Good place to stay that is quiet, affordable, and around lots of restaurants. Staff is courteous and tries to help with issue and questions.
Séjour de 1 nuit en novembre 2023
Réponse de Tianna RediResponse Specialist le 20 nov. 2023
Hello Dan C, hank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Elkhart. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. It's truly rewarding to read that you were pleased with the affordability of our location and the hospitality of our staff. Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Tina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very helpful and friendly
Réponse de Tianna RediResponse Specialist le 19 nov. 2023
Dear Tina, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Elkhart. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the friendliness and helpfulness of our staff. Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 Horrible

Lawrence

Séjour de 1 nuit en novembre 2023
Réponse de Beth A Ronzone General Manager le 16 nov. 2023
Lawrence, I am sorry that you were unhappy about having to go to the second floor. As I explained we are unable to make any changes to an Expedia reservation. I feel like we had everything we resolved when you checked out. Please stay with us when you come back to pick up your camper.

10/10 Excellent

Theresa

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very clean great service
Séjour de 1 nuit en novembre 2023
Réponse de Tianna RediResponse Specialist le 15 nov. 2023
Dear Theresa, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Elkhart. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the friendliness of our staff and the cleanliness of your room.Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 Bien

Pete

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
easy in and out
Séjour de 1 nuit en novembre 2023
Réponse de Tianna RediResponse Specialist le 11 nov. 2023
Hello Pete,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Elkhart. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. It is so rewarding to read that you enjoyed the convenience of location. Please know that we value you as our guest and appreciate your business. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely, Tianna Red Roof Management RediResponse Specialist

4/10 Médiocre

Jamey

Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Needs deep cleaning and updating with a contractor
It's just dirty. But it was cheap what do you expect. Looks like the tried to update the room but horrible just out dated and dirt motel. Was a good price for last minute stat
Séjour de 1 nuit en novembre 2023
Réponse de Tianna RediResponse Specialist le 8 nov. 2023
Dear Jamey,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Elkhart. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the property, prompting your 4/10 score. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Tianna Red Roof Management RediResponse Specialist

8/10 Bien

Theresa

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Tianna RediResponse Specialist le 6 nov. 2023
Hello Theresa,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Elkhart appreciate your 8/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I were happy to see we met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist

4/10 Médiocre

Michael

Les points faibles : Personnel et service
Rooms are ok but exterior is poor. Parking is inadequate. Poor staff.
Séjour de 1 nuit en octobre 2023
Réponse de Beth Ronzone General Manager le 28 oct. 2023
Michael,I am very disappointed that you felt my staff didn’t give you superior service. I hope you give us another opportunity the next time you are in Elkhart

10/10 Excellent

Jordan

Séjour de 1 nuit en octobre 2023
Réponse de Tianna RediResponse Specialist le 14 nov. 2023
Hello Jordan, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Elkhart appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist

2/10 Horrible

joseph

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Rooms were awful. rust in the bathtups. had to check four rooms before we were a ble to stay one night. did not stay second night i have breathing condition and the rooms were very smoky. i want t refund for the seconds night for two rooms. the front desk apologized but said i have to get the refund from expedia
Réponse de Tianna RediResponse Specialist le 19 oct. 2023
Dear Joseph,Thank you for taking the time to tell us about your stay at the Red Roof Inn Elkhart. I am disappointed you had a less than satisfactory experience which prompt your 1/5 score. The situation you described regarding the room, the rust bathtubs and the other highlighted concerns that hindered your stay. Please accept our sincerest apologies for the impact this had on your stay. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

4/10 Médiocre

Bernard, Rochester

Voyage en groupe
Les points faibles : Équipements
Rooms need cleaning and painting, new flooring and caulking of shower area. This property is very tired. Front desk staff polite and accommodating. Rooms never got cleaned, beds made and bathroom never got cleaned. No new towels or waste baskets emptied.
Séjour de 2 nuits en octobre 2023
Réponse de Tianna RediResponse Specialist le 18 oct. 2023
Dear Bernard,Thank you for taking the time to tell us about your experience at the Red Roof Inn Elkhart. It's great to read that you were pleased with the hospitality of our staff. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the upkeep of the room, the uncleanliness and the other highlighted concerns that hindered your stay. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Tristan

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Conveniently located
Séjour de 2 nuits en octobre 2023
Réponse de Tianna RediResponse Specialist le 14 oct. 2023
Hello Tristan, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Elkhart. We sincerely appreciate your comments and are happy to hear you had a great experience with us. It's so rewarding to read that you found our location to be convenient to your travels. Red Roof value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The team at Red Roof Inn were super friendly and helpful. They welcomed us upon arrival, helped us when we couldn’t get into our room, and even mailed us back an item that was left behind. The room was comfortable but a little dated; however, we spent little time there as we came for a football weekend. It was reasonably priced for the weekend and Gameday being at Notre Dame.
Séjour de 2 nuits en septembre 2023
Réponse de Toni-Ann RediResponse Specialist le 5 oct. 2023
Dear Michael,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn. We're happy to see that our friendly staff, who warmly welcomed you and assisted when you needed help, along with our reasonable prices positively impacted your stay. However, you indicated that you found it to be a bit dated. I appreciate you bringing this to our attention. Feedback from our guests is always welcome as we at Red Roof strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels here at Red Roof, to provide a more comfortable say.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Rachel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly n kind.
Séjour de 1 nuit en septembre 2023
Réponse de Abigail RediResponse Specialist le 24 sept. 2023
Hello Rachel,Thank you for taking the time to tell us about your stay at the Red Roof Inn Elkhart. It is so pleasing to read that you had a great encounter with us and we truly appreciate your kind remarks about our good customer service. We aim to deliver a positive experience for all our guests and we are happy you were satisfied with your stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Abigail RediResponse Specialist

10/10 Excellent

LOUISE, DAYTON

Voyage en famille
Les points forts : Propreté et personnel et service
This is an older property with basic amenities. That said, it was clean, quiet and safe. The rate was high, but we were happy to find a room available the same weekend as a Notre Dame home game,
Séjour de 1 nuit en septembre 2023
Réponse de Beth A Ronzone General Manager le 16 nov. 2023
Louise,Thanks for the nice review. Please come and see us again. GO IRISH!!!!

2/10 Horrible

Destiny

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a lot of reviews for bedbugs, the room was dirty, had sketchy people standing outside of our room being obnoxiously loud and even knocked on our door in the middle of the night.. definitely WILL NOT BE COMING BACK!!
Séjour de 1 nuit en septembre 2023
Réponse de Abigail RediResponse Specialist le 22 sept. 2023
Hello Destiny,Thank you for taking the time to tell us about your experience at the Red Roof Inn Elkhart. I'm disheartened to see that your stay was less than satisfactory. You indicated that you were unsatisfied with the unclean room, the environment, noise disturbances and the other concerns you described. Our sincerest apologies. We will take your comments into consideration to make changes to improve our customer experience.Thank you for sharing your concerns. We wish you all the best in your future travels.Sincerely, Abigail RediResponse Specialist

6/10 Satisfaisant

ann

Voyage en famille
Les points forts : Personnel et service
Very quiet for a Saturday night Beds were comfortable
Séjour de 1 nuit en septembre 2023
Réponse de Devorine Red Roof Management le 18 sept. 2023
Dear Ann,Thank you for responding. I am so happy that you found our accommodations to be very quiet and our beds comfortable following your stay at the Red Roof Inn Elkhart location. Please know that Red Roof values you as our guest and appreciate your business. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Kevin

Séjour de 1 nuit en septembre 2023
Réponse de Kerry-Lee RediResponse Specialist. le 10 sept. 2023
Hello Kevin, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN ELKHART . It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee RediResponse Specialist.

10/10 Excellent

Jermaine

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Kerry-Lee RediResponse Specialist. le 10 sept. 2023
Hello Jermaine, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN ELKHART . It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee RediResponse Specialist.

2/10 Horrible

Catherine

Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Supposedly smoke free room! After a walk, my dog refused to reenter the room because of the smell. Next night my nightgown stunk from the smoke smell.
Séjour de 1 nuit en août 2023
Réponse de Toni-Ann RediResponse Specialist le 6 sept. 2023
Hello Catherine,Thank you for your review. We are disappointed to see your 1/5 score and to know that you found the room to have an odor, which hindered our stay. We appreciate you bringing this to our attention, as at Red Roof we strive to provide satisfying stays for our guests. Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

alton

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Kamaria RediResponse Specialist le 4 sept. 2023
Hello Alton, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ELKHART and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en août 2023
Réponse de Dannielle Rediresponse Specialist le 2 sept. 2023
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ELKHART and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

4/10 Médiocre

Jaime

Les points faibles : Infrastructures et conditions de l’hébergement
Disappointing
Hotel and rooms need restoration, upgrades, painting, new carpets , bathroom is Disgusting, tub is old , cracked and mouldy , holes in walls, this hotel deserves only one star
Séjour de 2 nuits en août 2023
Réponse de LaTunde Murrant. Rewards Specialist le 1 sept. 2023
Dear Jamie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ELKHART. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with painting, the old tub and all the other concerns that you mentioned. These concerns will be taken into consideration. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Satisfaisant

Clifford

Les points forts : Personnel et service
Get what you pay for...
Killed a cockroach in the bathroom. Bathtub had what appeared to be mold in some creases. Service was pleasant.
Séjour de 1 nuit en août 2023
Réponse de Xao RediResponse Specialist le 31 août 2023
Hi Clifford,Our staff would like to thank you for your shared comments. We appreciated your 6/10 score and we were pleased to read that you found our service to be pleasant. However, you indicated that the listed insect and the discolored bathtub creases hindered your experience. We work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to address your concerns, I have shared your comments with the property.Please know your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future. Thanks once again for sharing with us and we would love to host you again so that we can improve the impression left with you.With appreciation,XaoRediResponse Specialist

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Not a bad place to sleep
The toilet is running non stop and is kind of noisy Not all outlets work. The picture of leaves is pretty. Lampshades are skewed. Not a bad place to sleep. Quiet neighbors. Quiet location. Near lots of places of interest. The lady at check-in seemed annoyed, not very friendly, maybe because it's late. No breakfast here which is okay.
Séjour de 1 nuit en août 2023
Réponse de LaTunde Murrant. Rewards Specialist le 30 août 2023
Dear Valued Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ELKHART. We value you as our guest and welcome your 8/10 score. It's great to read that we have a quiet location, quiet neighbors and are nearby lots of places of interest to you. However, regarding your comment that not all outlets work, the toilet is running non stop and all the other concerns that you mentioned. These will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Xao RediResponse Specialist le 14 août 2023
Thank you for sharing your perfect rating with us, Lisa. Our staff at the Red Roof Inn Elkhart was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRediResponse Specialist

6/10 Satisfaisant

ov

Voyage d’affaires
Les points faibles : Personnel et service
Took asking twice for them to clean room
Séjour de 5 nuits en août 2023
Réponse de Xao RediResponse Specialist le 9 août 2023
Thanks for sharing, Ov. The staff at the Red Roof Inn Elkhart appreciated your 3/5 score. You stated that you had to request cleaning twice before it was done, which was a bit saddening. Please accept our apologies.Thanks once again for sharing. We would love to improve the impression left with you.Regards,XaoRediResponse Specialist

4/10 Médiocre

Kristin

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Uncomfortable Bed
My mattress had huge dip in it. It was very uncomfortable. My daughter got eaten by something in her bed. She had bites all over her body. When we mentioned that when we were checking out, we got no response, just weird look.
Séjour de 3 nuits en août 2023
Réponse de Linton Rediresponse Specialist le 9 août 2023
Dear Kristin,Thank you for taking a moment to write a review following your recent experience at the Red Roof Inn Elkhart. We are sorry you had a less than delightful experience due to the issue with your mattress and the other concern mentioned. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,LintonRediresponse Specialist

6/10 Satisfaisant

Christopher

Séjour de 1 nuit en juillet 2023
Réponse de Xao RediResponse Specialist le 16 août 2023
I appreciate the time that you took to share your sentiments with us, Christopher. Our team at the Red Roof Inn Elkhart appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps us to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRediResponse Specialist

2/10 Horrible

doug

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very VERY unclean, complained to staff, "Well there all like that" WOW. Tub Not cleaned, floors were absolutely filthy, turned my white socks black!! Dried coffee all over the table. Canceled my second night, afraid of the bed slept sitting in the chair after all this. Requested refund from expedia, have not heard boo
Séjour de 2 nuits en juillet 2023
Réponse de Tianna RediResponse Specialist le 28 juil. 2023
Hello Doug, Thank you for taking the time to share your feedback regarding your recent visit at the Red Roof Inn Elkhart. I am saddened to read that your experience did not meet your expectations. Please accept our apologies for the lack of cleanliness in the room, along with the other highlighted concerns. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. I am so disappointed that you did not enjoy your stay, promoting your 1/5 score.We will take your comments into consideration to make changes to improve our customer experience. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRediResponse Specialist

2/10 Horrible

Douglas

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
small room but was very clean and well suited for our needs
Séjour de 6 nuits en juillet 2023
Réponse de Nishaye Red Roof Management le 22 juil. 2023
Dear Robert, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Elkhart. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. However, I am saddened to read that the quantity of the room wasn't to your liking. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Bien

Marcia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Have stayed at this motel several times. Come back because of dog friendly, shopping friendly and restaurant availability
Séjour de 1 nuit en juillet 2023
Réponse de Beth A Ronzone General Manager le 18 juil. 2023
Thank you.

8/10 Bien

Bianca

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Room was very clean, check in/out was fast and easy. However, it was very noisy. There were people partying in the room right next door from about 3am to 6am. People were going in and out and knocking every 5 mins. The doors are so close it sounded like they were knocing on ours. The room was neat and tidy but it had a bad stench, not unbearable but smelled like maybe smoke even though it was supposed to be a smoke free room. Probably wouldnt stay there again.
Séjour de 1 nuit en juillet 2023
Réponse de Oniel Rediresponse Specialist le 19 juil. 2023
Hi Bianca,Thank you for taking the time to write a review of your stay at the Red Roof Inn Elkhart. It's really nice to read that you took liking to our rooms tidiness and cleanliness. However, please accept our most sincere apologies for the concerns you described regarding disturbance caused by other guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

10/10 Excellent

Christian

Séjour de 1 nuit en juillet 2023
Réponse de Oniel Rediresponse Specialist le 13 juil. 2023
Hello Christian,Thank you for taking the time to write a review of your stay at the Red Roof Inn Elkhart. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist

2/10 Horrible

Tussanee

Séjour de 1 nuit en juillet 2023
Réponse de Kamaria RediResponse Specialist le 10 juil. 2023
Hello Tussanee, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ELKHART and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
good free coffee!
Séjour de 1 nuit en juillet 2023
Réponse de Beth A Ronzone General Manager le 5 juil. 2023
Thank You Eric.