Avis
7,8
Bien
8,0/10
Propreté
8,4/10
Personnel et service
6,6/10
Équipements
7,6/10
Infrastructures et conditions de l’hébergement
6,2/10
Écoresponsabilité
Avis
19 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2019
Réponse de GM le 20 août 2019
Thank you for your review. It means a lot to us. On behalf of our entire staff and Choice International, we look forward to serving you soon again.
10/10 Excellent
Voyageur vérifié
16 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en septembre 2018
2/10 Horrible
Casey
12 mai 2024
Les points faibles : Équipements
Casey
Séjour de 1 nuit en mai 2024
Réponse de M le 16 mai 2024
Dear Casey,Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team
6/10 Satisfaisant
Peter, Gallup
Voyage en famille
7 avr. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en avril 2024
Réponse de M le 12 avr. 2024
Dear Peter,Thank you for sharing your feedback with us. We appreciate hearing the positive aspects of your stay and areas where we can improve. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. We request you to trust us and our timing, allowing us to drive our efforts in a more positive direction for it to meet the best results. We will investigate the issues and make the necessary corrections. We hope you will give us another chance to make it up to you. Thank you for your business, see you soon!Sincerely,Management Team
4/10 Médiocre
sherri, Clever
10 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et équipements
sherri
Séjour de 1 nuit en mars 2024
Réponse de M le 15 mars 2024
Dear Sherri,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. We would be grateful if you allow us to make amends and improve your experience during your next stay.Sincerely,Management Team
2/10 Horrible
Sean
2 mars 2024
Sean
Séjour de 1 nuit en février 2024
Réponse de M le 28 mars 2024
Dear Sean,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team
8/10 Bien
Anthony, Pflugerville
Voyage en famille
27 févr. 2024
Les points forts : Équipements
Anthony
Séjour de 1 nuit en février 2024
Réponse de M le 29 févr. 2024
Dear Anthony,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us. Our associates are well-trained to meet and attend to our guests and are always helpful and attentive to every visitor’s needs. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team
10/10 Excellent
Debra S
Voyage d’affaires
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Debra S
Séjour de 1 nuit en février 2024
Réponse de M le 8 févr. 2024
Dear Debra S,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
6/10 Satisfaisant
Sharon
Voyage en famille
1 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Ok for the price
Sharon
Séjour de 1 nuit en janvier 2024
Réponse de M le 1 févr. 2024
Dear Sharon,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team
6/10 Satisfaisant
Zander
27 janv. 2024
Les points faibles : Personnel et service
Zander
Séjour de 1 nuit en janvier 2024
Réponse de M le 1 févr. 2024
Dear Zander,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team
8/10 Bien
Trenton
22 janv. 2024
Trenton
Séjour de 1 nuit en janvier 2024
Réponse de M le 13 févr. 2024
Dear Trenton,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
4/10 Médiocre
Robert
Voyage en famille
15 janv. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en janvier 2024
Réponse de M le 17 janv. 2024
Dear Robert,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your stay. We're investigating the discrepancies in your charges. Your feedback regarding the breakfast will also be shared with our team for immediate improvement. We appreciate your understanding and hope to have the opportunity to make it right in the future.Sincerely,Management Team
2/10 Horrible
Trevor
12 janv. 2024
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Trevor
Séjour de 2 nuits en janvier 2024
Réponse de M le 17 janv. 2024
Dear Trevor,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
8/10 Bien
Dan
Voyage en famille
9 janv. 2024
Les points forts : Personnel et service
Dan
Séjour de 1 nuit en janvier 2024
Réponse de M le 11 janv. 2024
Dear Dan,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
6/10 Satisfaisant
Kelcy
Voyage en famille
8 janv. 2024
Les points forts : Propreté et confort de la chambre
Kelcy
Séjour de 2 nuits en janvier 2024
Réponse de M le 11 janv. 2024
Dear Kelcy,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team
4/10 Médiocre
Kyle
7 janv. 2024
Kyle
Séjour de 2 nuits en janvier 2024
Réponse de M le 11 janv. 2024
Dear Kyle,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
4/10 Médiocre
Alicia
6 janv. 2024
Alicia
Séjour de 1 nuit en janvier 2024
Réponse de M le 11 janv. 2024
Dear Alicia,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
10/10 Excellent
Saulo
1 janv. 2024
Saulo
Séjour de 1 nuit en décembre 2023
Réponse de M le 25 janv. 2024
Dear Saulo,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
6/10 Satisfaisant
Deborah
Voyage en couple
1 janv. 2024
Les points faibles : Équipements
Deborah
Séjour de 1 nuit en décembre 2023
Réponse de M le 6 janv. 2024
Dear Deborah,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team
10/10 Excellent
Jerry
Voyage d’affaires
28 déc. 2023
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Jerry
Séjour de 1 nuit en décembre 2023
Réponse de M le 6 janv. 2024
Dear Jerry,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
4/10 Médiocre
Kelley
Voyage en famille
22 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Not ready for guests
Kelley
Séjour de 1 nuit en décembre 2023
Réponse de M le 1 févr. 2024
Dear Kelley,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
2/10 Horrible
Timothy
Voyage d’affaires
2 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Timothy
Séjour de 1 nuit en décembre 2023
Réponse de M le 7 déc. 2023
Dear Timothy,We sincerely apologize for the inconveniences caused by our ongoing renovation. We're working hard to improve your experience and appreciate your understanding. Regarding the vending machines and breakfast, we're investigating these issues and will take immediate corrective action. Please rest assured that we're committed to providing a positive experience for all our guests.Sincerely,Management Team
2/10 Horrible
Lisa
Voyage en famille
2 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en novembre 2023
Réponse de M le 7 déc. 2023
Dear Lisa,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team
10/10 Excellent
MARJORY
Voyage avec des animaux de compagnie, Voyage en couple
28 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MARJORY
Séjour de 1 nuit en novembre 2023
Réponse de M le 30 nov. 2023
Dear MARJORY,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
10/10 Excellent
Jessica
Voyage en couple
16 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en novembre 2023
Réponse de M le 17 nov. 2023
Dear Jessica,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
10/10 Excellent
Chris
Voyage d’affaires
15 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chris
Séjour de 1 nuit en novembre 2023
Réponse de M le 17 nov. 2023
Dear Chris,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
8/10 Bien
Aaron
Voyage d’affaires
1 nov. 2023
Aaron
Séjour de 1 nuit en octobre 2023
Réponse de M le 2 nov. 2023
Dear Aaron,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
6/10 Satisfaisant
John
31 oct. 2023
John
Séjour de 1 nuit en octobre 2023
Réponse de M le 23 nov. 2023
Dear John,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team
4/10 Médiocre
Jeannette
Voyage en groupe
22 oct. 2023
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Jeannette
Séjour de 1 nuit en octobre 2023
Réponse de M le 26 oct. 2023
Dear Jeannette,We apologize for the inconvenience caused by our website not accurately reflecting the construction status of our property. We have taken steps to update our website to reflect that. We understand your disappointment, and we are working hard to complete the construction on our property as soon as possible. We hope you will consider staying with us again in the future, when our entire property is open and pet-friendly.Sincerely,Management Team
2/10 Horrible
Paul
17 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Worst check in experience ever!!
Paul
Séjour de 1 nuit en octobre 2023
Réponse de M le 20 oct. 2023
Dear Paul,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.Sincerely,Management Team
8/10 Bien
Natalie
16 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Natalie
Séjour de 1 nuit en octobre 2023
Réponse de M le 20 oct. 2023
Dear Natalie,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
2/10 Horrible
Kerri
Voyage en famille avec de jeunes enfants, Voyage en famille
15 oct. 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Kerri
Séjour de 1 nuit en octobre 2023
Réponse de M le 20 oct. 2023
Dear Kerri,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
4/10 Médiocre
Carrie
Voyage en famille
29 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carrie
Séjour de 1 nuit en septembre 2023
Réponse de M le 29 sept. 2023
Dear Carrie,We apologize for the inconvenience and disappointment caused by the ongoing renovations and limited breakfast options. We are working hard to improve the guest experience, and your feedback is valuable to us. We will take steps to ensure that future guests have a more positive experience. Thank you for staying with us, and we hope that you will give us another chance in the future.Sincerely,Management Team
10/10 Excellent
Dustin
Voyage en famille avec de jeunes enfants
28 sept. 2023
Dustin
Séjour de 1 nuit en septembre 2023
10/10 Excellent
Judith
28 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Judith
Séjour de 1 nuit en septembre 2023
Réponse de M le 29 sept. 2023
Dear Judith,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
6/10 Satisfaisant
Maria
26 sept. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Maria
Séjour de 2 nuits en septembre 2023
Réponse de M le 29 sept. 2023
Dear Maria,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team
10/10 Excellent
Chris
7 sept. 2023
Les points forts : Propreté et personnel et service
Chris
Séjour de 1 nuit en septembre 2023
Réponse de M le 8 sept. 2023
Dear Chris,Thank you for your feedback! We're delighted to hear you enjoyed our newly renovated top floors. We apologize for any inconvenience caused by ongoing remodeling in the lobby and on floor. Rest assured; we're actively working on these areas. Your comment about the missing toilet paper has been noted, and we will ensure its addressed promptly to enhance your future stays. We appreciate your patience during this transition.Best Regards,Management Team
2/10 Horrible
Tina
24 août 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tina
Séjour de 1 nuit en août 2023
Réponse de M le 8 sept. 2023
Dear Tina,We sincerely apologize for your negative experience with bedbugs. Our team takes this matter seriously and will conduct a thorough inspection and treatment immediately. Your feedback is invaluable in helping us maintain our standards of cleanliness and guest satisfaction.Sincerely,Management Team
2/10 Horrible
Lacie
Voyage en famille
6 juil. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Lacie
Séjour de 1 nuit en juin 2023
Réponse de M le 13 juil. 2023
Dear Lacie,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
2/10 Horrible
Anakaren
29 juin 2023
Anakaren
Séjour de 1 nuit en juin 2023
Réponse de M le 28 juil. 2023
Dear Anakaren,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
2/10 Horrible
Gail
24 juin 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Gail
Séjour de 1 nuit en juin 2023
Réponse de M le 29 juin 2023
Dear Gail,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
6/10 Satisfaisant
Steven
Voyage en famille
14 juin 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Steven
Séjour de 1 nuit en juin 2023
Réponse de M le 15 juin 2023
Dear Steven,We appreciate your feedback regarding the cleanliness and appearance of your room. We apologize for any inconvenience caused by ongoing renovations, as we strive to improve our hotel. Regarding breakfast, we understand your disappointment with the limited options, and we will assess our offerings to provide a more satisfying experience. We apologize for the inconvenience caused by the pool closure and appreciate your understanding. We value your comments and hope to have the opportunity to exceed your expectations in the future.Sincerely,Management Team
2/10 Horrible
Maria
9 juin 2023
Les points faibles : Personnel et service
Fake advertising
Maria
Séjour de 3 nuits en juin 2023
Réponse de M le 15 juin 2023
Dear Maria,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
10/10 Excellent
Casey
Voyage en famille
6 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Casey
Séjour de 2 nuits en juin 2023
Réponse de M le 8 juin 2023
Dear Casey,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
6/10 Satisfaisant
Kandi
Voyage en famille
4 juin 2023
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Kandi
Séjour de 1 nuit en juin 2023
Réponse de M le 8 juin 2023
Dear Kandi,Thank you for sharing your experience, and we apologize for the inconvenience you faced during your stay. We understand your frustration with the ongoing renovations, pool closure, limited breakfast options, laundry facilities, and noise disturbances. We sincerely apologize for the lapses in our service and will take your feedback into account to ensure a better experience for our future guests.Sincerely,Management Team
8/10 Bien
Ronald
Voyage en famille avec de jeunes enfants
3 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ronald
Séjour de 1 nuit en juin 2023
Réponse de M le 8 juin 2023
Dear Ronald,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
8/10 Bien
Voyageur vérifié
Voyage en famille, Voyage en groupe
22 mai 2023
Les points forts : Personnel et service et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en mai 2023
Réponse de M le 25 mai 2023
Dear Guest,Thank you for your positive feedback regarding our great customer service and the remodeled parts of our building. We appreciate your kind words. We apologize for any inconvenience caused by the areas that still needed attention in terms of cleanliness. Your feedback is important to us, and we will use it to improve our services. We also apologize for the disappointment with our breakfast offerings and will take your feedback into consideration for future enhancements. We value your input and hope to have the opportunity to provide you with an even better experience in the future.Best Regards,Management Team
6/10 Satisfaisant
Cynthia
21 mai 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Cynthia
Séjour de 1 nuit en mai 2023
Réponse de M le 25 mai 2023
Dear Cynthia,We are extremely gutted to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
2/10 Horrible
Thomas
21 mai 2023
Les points faibles : Équipements
Thomas
Séjour de 1 nuit en mai 2023
Réponse de M le 25 mai 2023
Dear Thomas,We apologize for the confusion and inconvenience you experienced during check-in regarding our pet policy. We understand your frustration, and we apologize for any misunderstanding. Your feedback is important to us, and we will ensure better communication among our staff to avoid such occurrences in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more seamless experience in the future.Sincerely,Management Team
4/10 Médiocre
Sierra
Voyage en famille, Voyage en couple
16 mai 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sierra
Séjour de 3 nuits en mai 2023
Réponse de M le 19 mai 2023
Dear Sierra,We are extremely gutted to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team