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Avis sur Caesars Southern Indiana

3.5 out of 5
Caesars Southern Indiana
11999 Casino Center Drive SE, Elizabeth, IN

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 480 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 266 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 126 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 77 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 57 avis sur 1006." "

8,4/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Jeffrey

Voyage en famille
Les points forts : Personnel et service
Hotel location is too far from casino.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 25 mai 2024
Hello Jeffrey. Thank you for taking the time out of your day to let us know how your stay with us has went. We do have a 3rd party vendor that rents out mobile scooters for our guests who have difficulty getting back and fourth from the casino. We hope to have you back at our property soon and we can provide you with their business card for the scooters at check-in. Kindest Regards.

4/10 Médiocre

David

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fridge didnt work pool was full of kids after 8
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 24 mai 2024
I am sorry to hear that we did not meet your expectations. We try and go above for all of our guest when there is an issue. We hope to prove this to you in the future.

8/10 Bien

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 24 mai 2024
Thank you for your time and giving us an good review! We look forward to seeing you again soon!

10/10 Excellent

Eugene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 21 mai 2024
Thank you, Eugene, for taking the time out of your day to let us know you enjoyed your stay here! We are very happy to hear our property lived up to expectations! We hope to have you back again soon!

10/10 Excellent

Bradley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love the clean rooms and ease of access to the casino. Its a bit confusing with the elevators though.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 19 mai 2024
Thank you for your positive feedback!

8/10 Bien

Sharon

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Check in was a nightmare. The person behind the desk fell asleep ( or passed out) several times. It took 45 minutes to check in. I was given a key and initially sent to a room that was already occupied. So I went back down to the desk. But queen highness behind the desk tried to deny checking me n and told me I wasn’t on the reservation. ( for that room. No I wasn’t. But I had my own reservation.) I was seriously worried I would not actually get a key to a room because no one else was there on duty. After another 10 minutes of explaining I got a key to a room. And it worked. Everything else was fine. Clean and a decent place to stay. It just shouldn’t take 45 minutes to check in! When I checked out in the morning I explained what happened. The manager listened. Stood up for the employee which is fine. She gave me $25 of Food credit on my room key, but I had just checked out and turned my key in at the desk. Ha! So so hanks for nothing. I hope that if you choose to stay here. You get better service then i experienced. Good luck 🍀
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 17 mai 2024
I am so sorry you had a bad experience with the check in process. We take these things very seriously and rest assured we will be investigating what took place. Please don't hesitate to let us know if you need anything else from us.

10/10 Excellent

Heidi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check-in was easy. Staff was kind. Room was clean. Casino was, too!
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 16 mai 2024
We are very excited we met all your expectations!

6/10 Satisfaisant

Tracy

Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 12 mai 2024
Thank you, Tracy, For taking the time out of your day for a review. We appreciate your feedback.

8/10 Bien

Gail

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked the room, a little dusty, alarm was broken, but ok overall. Room service very good, I had a massage; excellent. Parking was confusing. Convenient to the Casino. Everyone was very nice and accommodating.
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 4 mai 2024
Outstanding! We are glad you enjoyed the Indulge Spa! Sorry for the parking confusion! We really hope to see you again soon!

10/10 Excellent

lori

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Quick and friendly check in. Clean room and very comfy bed. Very quiet. You just park on the 3rd level and go to the hotel desk which is on the 3rd floor. A lttle jaunt to the casino but it is all enclosed which it is not bad at all.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 4 mai 2024
Thank you so much for feedback. We are so happy to hear that you enjoyed your stay! With your experience, we hope to have you back soon!

10/10 Excellent

lacy

Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 20 mai 2024
Thank you for your time and giving us an outstanding review! We look forward to seeing you again soon!

8/10 Bien

Jeffery

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 30 avr. 2024
Thank you, Jeffery, for your review! We appreciate your feedback and very happy to hear you had a good experience with us!

10/10 Excellent

Janet

Voyage en famille
I always enjoy my stay here. Staff is very friendly
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 28 avr. 2024
Thank you for your time and giving us an outstanding review! We look forward to seeing you again soon!

10/10 Excellent

Melvin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable stay. Loved the restaurants.
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 27 avr. 2024
We are very glad to hear you enjoyed your stay here with us! Thank you for letting us know how we are doing at our property, it helps us grow as a company! We hope to have you back sooner than later, Mr. Melvin. :-)

6/10 Satisfaisant

Anna

Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 17 mai 2024
I want to apologize. It looks like you did not have the best time. Please reach out to the front desk. We would love to try and fix this.

10/10 Excellent

Tyvoris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 26 avr. 2024
Thank you for your time and giving us an outstanding review! We look forward to seeing you again soon!

10/10 Excellent

Jennifer

Wanted room service on a wendsday and there was none . Had to walk all the way back to the casino for food.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 18 avr. 2024
We do apologize Jennifer. We are always looking to better all of our property's services, and we appreciate your honest feedback!

6/10 Satisfaisant

Anil

Voyage en famille
Les points faibles : Propreté et personnel et service
Poor service. Covid era rules, just for room service nothing else. You have to ask to get your room cleaned or towels changed.
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 15 avr. 2024
Hello Anil. Thank you for your feedback. It lets us know what else we can do to help our guests feel more comfortable while staying with us.

4/10 Médiocre

Brenda L

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The rooms are outdated and the furniture is old & damaged. Expected a little more from a Caesar's hotel. Our bathroom floor needed mopping. We got to our room late & just wanted to go to bed and not deal with it.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 11 avr. 2024
I want to personally apologize that we did not meet your expectations. We do take your thoughts and concerns seriously. Thank you for your time in giving us a review. However, we do try and meet all guest needs and expectations. We will take the time and see if there are ways that we should address these concerns.

6/10 Satisfaisant

Mary

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Our room was not serviced between a two night visit: no coffee or extra towels. Service fee was not identified in pricing. It was subtracted from our damage deposit taken at check in.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 9 avr. 2024
Hi Mary I do apologize that you did not have a great visit with us. Service is provided if requested and any additional items as well. We hope to see you again in the future to hope show you a better experience.

8/10 Bien

Brenda

Voyage en famille
Les points forts : Équipements
We enjoyed our 2 night stay at Caesars Southern Indiana. We enjoyed the amenities and appreicated the great staff & good food at the food court in th casino & in the hotel.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 9 avr. 2024
Thank you Brenda for leaving a great review!!!Look forward to seeing you again in the future!

10/10 Excellent

Cathy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel and casino were super clean Beds were comfortable and the room was quiet. Slots at the casino paid off and drinks were inexpensive. Only negative is that the casino and hotel are a pretty long distance from each other.
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 5 avr. 2024
Thank you for taking the time to reply to us and I am glad to hear that you enjoyed your time here. Have a great day!!

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great!
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 30 mars 2024
Thank you for letting us know that you enjoyed your stay here with us, Patrick! Feedback lets us know what were doing well on! See you again soon!

10/10 Excellent

Julie, Fishers

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 30 mars 2024
Thank you Julie for your feedback! Our guests feedback are very important to us!

6/10 Satisfaisant

Melissa

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
There were no microwaves or fridges, made our stay very inconvenient
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 29 mars 2024
Hi Melissa,I apologize for the inconvenience of not having microwaves in the hotel rooms, however, we do have fridges in all rooms. I apologize that you did not have one in your room. I appreciate your feedback as it helps us learn where we can improve to create a more enjoyable stay for our guests in the future.

10/10 Excellent

Jon r

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 24 mars 2024
Thank you Jon for taking the time to leave us a rating.

10/10 Excellent

Michele

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 20 mars 2024
I appreciate you Michele for taking the time to leave us a review. I am glad you enjoyed your stay with us and look forward to seeing you again

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 20 mars 2024
I appreciate you Sarah for taking the time to leave us a review. I am glad you enjoyed your stay with us and look forward to seeing you again

10/10 Excellent

Sharon

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was very clean. The bed was really comfortable. Staff was courteous and helpful. Would stay again.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 17 mars 2024
I appreciate you Sharon for taking the time to leave us a review. I am glad you enjoyed your stay with us and look forward to seeing you again

10/10 Excellent

Jade

Les points forts : Équipements
So comfortable, clean, and affordable!
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 17 mars 2024
Thank you Jade for reviewing your stay with us! Hopefully you're able to travel back to us soon!

10/10 Excellent

Melisa, Prospect

Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 4 avr. 2024
We are very glad to hear you enjoyed your visit with us, Melisa! We hope you have you back sooner than you expect :)

8/10 Bien

Tiffany

Voyage en couple
Old but ok
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 16 mars 2024
We do apologize Tiffany. We are always looking to better all of our property's services, and we appreciate your honest feedback!

6/10 Satisfaisant

Gail

Voyage en famille, Voyage avec des animaux de compagnie
Very dark and outdated rooms. The casino is also small and outdated. Casino restaurants close at lunchtime. Added fees. Will not stay here again
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 16 mars 2024
We do apologize Gail. We are always looking to better all of our property's services, and we appreciate your honest feedback!

8/10 Bien

Sophia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stopped on the way home from a trip . Beds were comfortable- room was dark- hot tub was nice too.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 13 mars 2024
Thank you for your review, Sophia! We value your feedback as it help us know what were doing well in and what we can do to improve in. We can't wait to have you back!

10/10 Excellent

Sue

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very nice. The food was delicious and having a non-smoking room and half the casino floor was great. My husband and I are both allergic to smoke, so having that was wonderful. The only thing I would recommend for improvement is that they include some of the newer games that are located in the smoking section in the non-smoking section.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 5 mars 2024
Thank you for your detailed feedback Sue! We love to hear how we make guests happy and exactly what we can approve on! We hope to have you back again sooner than expected!

10/10 Excellent

lavern

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 3 mars 2024
Thank you very much Iavern for your honest review! We hope that means you'll be back sooner than later to visit us again!

8/10 Bien

Adam

Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 22 mars 2024
I am so very sorry that your stay was not everything you hoped it would be. Please let us know what we can do to help.

8/10 Bien

Stacy

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Did not like the fact that there was absolutely no type of room serving on a Wednesday evening 730 p.m. amd it took 5 phone transfers to come to that conclusion.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 1 mars 2024
I am very sorry to hear about the difficulties you had. There is a direct extension to the front desk, you can use during your next stay. When you arrive, we will be more than happy to give it to you. Also, please feel free to download the CaesarEats App. This will give you all the updated information on dining.

6/10 Satisfaisant

Stephanie

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The property was nice! However, the staff was rude. Charged early check in fee and he says it’s close to the elevator for my elderly mom but he was not honest! Booked two rooms and they couldn’t put us in adjoining rooms. Don’t think I’ll go back to this place again!
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 26 févr. 2024
Hi Stephanie I do apologize for the issues you had with check in as well as the location of your rooms. I would love to have you back to prove to you that we can provide better service. If you can provide us with some contact information I would love to reach out and sort out your next visit.

10/10 Excellent

Donya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We would stay again!
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 26 févr. 2024
I appreciate you taking time to rate us and leave a comment. Have a great day Donya!!!

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a nice hotel but is overprice when it come to your stay.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 25 févr. 2024
Thank you for rating us and I am sorry you came during our high volume days

8/10 Bien

Timothy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 24 févr. 2024
Thank you for taking the time to give us a review. See you again soon!

10/10 Excellent

Justin

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really liked the parking! Had a really nice pool and hot tub. Staff was very friendly.
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 17 févr. 2024
Thank you very much Justin for your feedback! It makes us delighted to know you enjoyed your stay with us! Safe travels on your way back to see us next time! :-)

10/10 Excellent

Jose

Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 21 mars 2024
Thank you for giving us a great review. We are very thankful for your business, and are thrilled you enjoyed your stay!

10/10 Excellent

Elizabeth, La Motte

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Too much cigarette smoke, it’s everywhere. Nothing to do except drink and smoke. Elevators are dirty and run down looking. I chose the wrong place. My fault for choosing a casino.
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 17 févr. 2024
We do apologize Elizabeth. We are always looking to better all of our property's services, and we appreciate your honest feedback!

10/10 Excellent

Fred

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 13 févr. 2024
Thank you very much Fred for your feedback! It makes us delighted to know you enjoyed your stay with us! Safe travels on your way back to see us next time! :-)

6/10 Satisfaisant

Mary

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not very good this time.
We love coming to the hotel but this time the bathroom was very clean was still soap in bathroom and room smelled.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 11 févr. 2024
I want to express my sincere apologies for your bad experience. On your next visit, I would love to try and right this wrong. Please see the front desk, with this message.

10/10 Excellent

Jake

Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 21 mars 2024
Thank you for taking the time out and giving us an outstanding review.

10/10 Excellent

Joel

Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 5 févr. 2024
Thank you, Joel, for your honest review! We apricate the time you spent visiting us! We hope to have you back again before you know it! :-)

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 4 févr. 2024
Thank you so much for taking the time and giving us a positive review. Hope to see you back soon!