Excellent hotelâŠstaff so friendly. I forgot a gold ring in the hotel room after check out and Yola from housekeeping was kind enough to help me find it.
Elgin was a wonderful town with great access to Speyside area, and this property was a nice /a good stay especially due to the wonderful staff but the property is in need of some updates and walking into town for restaurants involved crossing several roads (not ideal for traveling with kids or elderly). Worth the stay.
The mansion house is such a beautiful building but needs a lot of Love and attention. The room I stayed in was very dated and threadbare, although the bathroom was lovely. The restaurant was closed due to lack of staff
Excellent stay. The property was wonderful and we could walk to a good bit of dining and shops. The staff was very friendly and accommodating. Breakfast was really good!
Had booked two rooms, they hadn't noticed and only one was available.
The manager had quit and left keys with chef half an hour before we arrived, so the whole thing chaotic and the poor guy had no idea what to do.
Eventually got a room, but it wasnt comfortable and place was as tired as the poor staff.
The hotel is advertised as 4 star.
I am sure at its peak (a number of years ago) it was worthy of this rating.
However, this is certainly not the case now.
It is a shame as the building has lots of character and the lounge and other reception and social spaces are presented in a grand house manner.
Our bedroom was very clean and the bed very comfortable as well as a very nice ensuite bathroom.
The only issue with the room as well as the hotel is that it all seems to need brightening up and refreshed...
The issue with the facilities is that there is no restaurant in the evening, no bar and virtually no staff around the hotel!
However, the hotel does offer a well staffed breakfast room with plenty of options on the menu, great attentive staff and I'm guessing the owner/manager pleasantly greeting all guests in the foyer.
The whole experience left us with mixed feelings as we didnât necessarily have a bad stay and there were plenty of positives, added to some frustrating negatives.
Very disappointing stay. Looks and photos are fab.
But internally hotel was empty of staff. No bar or restaurant ! Dead in evening!
Hotel has had better days. Now underloved and seems to be dying.
Breakfast was good with lovely staff in the morning.
Was expensive, poor value as atmosphere was zero.