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Avis sur The Mansion House Hotel

4 out of 5
The Mansion House Hotel
The Haugh, Elgin, Scotland

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 185 avis sur 411." "
Note des voyageurs de 8 (Bien), d’après 143 avis sur 411." "
Note des voyageurs de 6 (Satisfaisant), d’après 45 avis sur 411." "
Note des voyageurs de 4 (Médiocre), d’après 25 avis sur 411." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 411." "

8,8/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Lucas

Voyage en famille
It’s a beautiful place but not clean enough!
Séjour de 1 nuit en juillet 2023
Réponse de Mansion House le 8 août 2023
thank you for leaving a review, we are sorry to hear you wasn't happy with your stay, we will look in to this and take action where needed. thank you

10/10 Excellent

Sébastien

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Un très bel hôtel, propre et figé dans le temps (dans le bon sens du terme). Malheureusement, peu de chambre semblaient réservées, ce qui fait que l'hôtel semble abandonné. Dommage que le restaurant était fermé pour le souper par manque de personnel, mais le déjeuner était parfait. Hôtel magnifique !
Séjour de 1 nuit en juillet 2023
Réponse de Mansion House le 17 juil. 2023
Thank you for taking the time to leave us a review we hope you enjoyed your stay with us here at the Mansion House

10/10 Excellent

Philippe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’endroit est superbe, très bien tenu, propre, et le personnel est sympathique. Le petit déjeuner anglais est resté en réchaud un peu trop longtemps probablement et était un peu asséché. Sinon il est copieux. Elgin est une bonne localisation pour rayonner vers les distilleries (notamment). La ville n’est pas vraiment top top, mais ça va.
Séjour de 1 nuit en juillet 2022
Réponse de Mansion House le 26 juil. 2022
Thank you for your stay, we are glad you enjoyed your stay. We hope to welcome you again in the future. Kind Regards, Mansion House Hotel

2/10 Horrible

PHILIPPE

Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
La prestation ne correspond pas à la réservation
Vous réservez une chambre dans un château avec vu jardin, et c'est ce que vous payez. Malheureusement vous risquez fortement de vous retrouver dans une annexe (ancienne maison du gardien) avec vu sur du gravier et des mauvaises herbes. Personnel du restaurant accueillant mais réception de mauvaise fois. Si vous voulez être sur de dormir dans un château ou manoir cherchez ailleurs. Bad experience We booked in a castle and get a room in a lodge. Avoid this hotel
Séjour de 1 nuit en juin 2022
Réponse de Mansion House le 15 juil. 2022
We are sorry that you felt this way about your stay. Is there anything we could have done to make your experience better?

8/10 Bien

Jean pierre

Les points forts : Personnel et service
Le personnel agréable mais la douche non accessible car hors service. Bruits de tuyauterie
Séjour de 3 nuits en avril 2022
Réponse de Mansion House le 8 mai 2022
Nos alegra que haya disfrutado de su estancia en Mansion House. El trabajo de mantenimiento está en nuestra prioridad y abordaremos los problemas destacados muy pronto. Nos vemos de nuevo en el futuro. Gracias.

10/10 Excellent

Guy luc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2020
Réponse de Mansion House Hotel le 27 juil. 2020
Hi Simon, Thanks for staying with us. We're glad to know that you enjoyed your stay at Mansion House. We wish to see you again in future. Best Regards.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en juillet 2019
Réponse de -Kay le 22 août 2019
Dear Guest We always aim to deliver a great experience. Thank you for your feedback and we hope to see you soon. Regards.

10/10 Excellent

Patrice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un séjour marquant dans cet hôtel magnifique.
Magnifique manoir. Les chambres sont superbes, les lits sont grands et la literie d’excellente qualité. Salles de bain aux volumes généreux. Excellent petit déjeuner. Tout est à proximité tout en étant au calme. Le personnel est accueillant et sympathique. Ce séjour nous restera en mémoire pour sa qualité.
Séjour de 1 nuit en mars 2019

8/10 Bien

Laurent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2019

8/10 Bien

Marc

Les points forts : Propreté, personnel et service, confort de la chambre
Good stopover in an authentic mansion
Very impressive house looking as a Castle. Staff Was kind and helpful, rooms cosy but a little bit Old fashioned. Création value
Séjour de 1 nuit en août 2018

8/10 Bien

Elisabeth

Séjour très agréable.
Beau bâtiment ancien. Chambre spacieuse et accueil charmant.
Séjour de 1 nuit en août 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour
Très bon séjour au Mansion House ! Je recommande vivement
Séjour de 1 nuit en août 2018

10/10 Excellent

Thi cam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un château en Écosse
C'était parfait avec un charme d'antan et très pratique pour accéder la route des whiskies en bus.
Séjour de 1 nuit en juillet 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Bourquet, Saint Laurent Médoc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel. La chambre était très agréable.Le petit déjeuner est délicieux et très copieux.

10/10 Excellent

Antonius

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Extraordinary accommodation, filled with history - preserved in a styleful way.
Séjour de 1 nuit en avril 2024
Réponse de Mansion House le 13 mai 2024
Thank you for your great feedback! We hope you enjoyed your stay with us.

10/10 Excellent

Alicia A

Les points forts : Propreté et personnel et service
Great place to stay, just beautiful
Séjour de 1 nuit en mai 2024
Réponse de Mansion House le 9 mai 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and found our place beautiful. We hope to have the pleasure of welcoming you back again soon!

8/10 Bien

Alan

Voyage en couple
Lovely hotel in fantastic surroundings
Séjour de 1 nuit en janvier 2024
Réponse de Mansion House le 11 avr. 2024
Dear Guest,Thank you for your stay at Mansion House Hotel. We are really Glade that you loved your stay at our property.

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The dining room for evening meals was closed, although this had no affect on our overnight stay. The full Scottish breakfast was lovely. The "sleigh" bed was very comfy. Check in and breakfast staff were welcoming, friendly and helpful.
Séjour de 1 nuit en février 2024
Réponse de Mansion House le 26 févr. 2024
Dear Robert,Thank you for sharing your experience. We're pleased to hear you enjoyed the comfort of our "sleigh" bed, and we appreciate your positive comments about our welcoming and friendly staff during check-in and breakfast.We apologize for the inconvenience regarding the closure of the dining room for evening meals, but we're glad it didn't impact your overall stay. It's great to know you found the full Scottish breakfast delightful.We look forward to hosting you again.

10/10 Excellent

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gets better every time!
My 2nd time here, just gets better every time. Nice spacious comfortable rooms and a great breakfast and staff who go that extra mile. What more do you need?
Séjour de 1 nuit en février 2024
Réponse de Mansion House le 26 févr. 2024
Dear John,Thank you for choosing to stay with us again! We're delighted to hear that your experience keeps getting better. Your kind words about our spacious and comfortable rooms, excellent breakfast, and dedicated staff mean a lot to us.We appreciate your loyalty and look forward to welcoming you for the third time!

8/10 Bien

Brian

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Mansion House le 2 févr. 2024
we hope you enjoyed your stay with us, thank you for your feedback.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
The hotel is in a good location. It’s clean and the staff are friendly. Some of the bedrooms have stains on the carpets but I always wear slippers.
Séjour de 1 nuit en janvier 2024
Réponse de Mansion House le 1 févr. 2024
thank you for your feedback, we hope you enjoyed your stay with us here at The Mansion House Hotel.

8/10 Bien

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stunning hotel but no facilities
Amazing hotel and staff were very helpful and friendly. However bar is only manned by The receptionist and no restaurant at hotel. Stunning hotel but lets it self down having no facilities.
Séjour de 4 nuits en janvier 2024
Réponse de Mansion House le 1 févr. 2024
thank you for your feedback. we hope to get our restaurant back open again soon as we can. hope you enjoyed your stay with us here.

4/10 Médiocre

B

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Poor wi-fi but comfy rooms
Nice place with comfortable room. The wifi in the room was rubbish . There was also no restaurant available for an evening room. So B&B only
Séjour de 1 nuit en janvier 2024
Réponse de Mansion House le 1 févr. 2024
thank you for your feedback, we are sorry to hear this happened through your stay with us. we hope to have the restaurant back open as soon as we can. in the meantime we hope you enjoyed your stay with us.

10/10 Excellent

kathleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
What a wonderful place to stay.
Séjour de 1 nuit en janvier 2024
Réponse de Mansion House le 1 févr. 2024
Thank you for staying with us at the mansion House Hotel we hope you enjoyed your stay with us.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Something different to the commercial hotels.
A hotel with so much history and character. A little tired, but very clean and comfortable with friendly staff.
Séjour de 1 nuit en janvier 2024
Réponse de Mansion House le 14 janv. 2024
Dear Guest,Thank you for taking the time to share your thoughts about our hotel. We truly appreciate your kind words regarding our rich history and character. It's wonderful to hear that you found the atmosphere welcoming.We apologize if you felt that some aspects of the hotel seemed a bit tired. We continuously strive to maintain and improve our facilities to ensure our guests have a comfortable stay. Your feedback is invaluable, and we will certainly take it into consideration as we work on enhancing the overall experience for our guests.It's heartening to know that you found our hotel to be clean and comfortable. Our dedicated staff takes pride in providing a warm and friendly environment for our guests. We'll be sure to share your positive comments with them.We hope to have the pleasure of welcoming you back in the future, and we appreciate your support.Best Regards

10/10 Excellent

Findlay

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If I had to fault anything, it would be the getting in and out of the Bath/Shower. It was quite high with a built out bath panel. Making it a high and wide to step into. Other than that we enjoyed our stay in this elegant hotel.
Séjour de 2 nuits en décembre 2023
Réponse de Mansion House le 5 janv. 2024
Good Evening FindlayThank you for taking the time to share your experience with us. We greatly appreciate your feedback and are pleased to hear that you enjoyed your stay in our elegant hotel.We take your comments about the bath/shower accessibility seriously and apologize for any inconvenience it may have caused. We understand that the design may have presented challenges, and we appreciate you bringing this to our attention. Our team will review the bath/shower setup to explore possible improvements for future guest comfort and convenience.We are delighted that, despite this concern, you had an overall positive experience during your stay. If there's anything else you would like to share or if you have further suggestions, please feel free to reach out. Your input is invaluable as we strive to make continuous enhancements to ensure our guests have a delightful experience.Thank you once again for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Philip

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Mansion House le 5 janv. 2024
Dear Phillip,Thank you for the stellar 10/10 review! We're thrilled you enjoyed your stay, and we can't wait to have you back for another fantastic experience.

10/10 Excellent

Malcolm

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A fascinating and historic hotel with good parking in a quiet location yet only minutes from major shops and the centre of Elgin. The staff could not have been more helpful, the bed was huge and comfortable and the breakfast was plentiful and well cooked.
Séjour de 2 nuits en novembre 2023
Réponse de Mansion House le 5 janv. 2024
Dear Malcolm,Thank you for your wonderful review! We're delighted you found our historic hotel fascinating, enjoyed the convenient parking, and appreciated our quiet yet centrally located setting. It's fantastic to hear that our staff, comfortable beds, and plentiful, well-cooked breakfast made your stay memorable. We look forward to welcoming you back on your next visit to Elgin!

10/10 Excellent

Bradley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Mansion House le 5 janv. 2024
Dear Bradley,We appreciate your positive feedback and are thrilled to hear you enjoyed your stay with us. We wish to welcome you again in future.

8/10 Bien

kevin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
We stayed here while in town working It’s a beautiful old building The rooms were very clean and comfortable a bit tired but still a great place The beds were very comfortable The staff could not do enough to help And also a great breakfast was included We would stay here again while back in town
Séjour de 1 nuit en novembre 2023
Réponse de Mansion House le 27 nov. 2023
Thank you for your feedback! We love to hear you enjoyed your stay with us here at the Mansion House Hotel, We look forward to welcoming you back in the future.

10/10 Excellent

Fiona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very clean and cosy room. Nice quiet location but within easy walking distance to town centre. Great breakfast choice
Séjour de 1 nuit en novembre 2023
Réponse de Mansion House le 15 nov. 2023
thank you for staying with us we look forward to welcoming you back in the furture, We are happy to hear you enjoyed your stay.

6/10 Satisfaisant

Charles

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Mansion House le 24 oct. 2023
thank you for your feedback, please let us know if there was anything else we could of done to make your stay a 10 out of 10.

10/10 Excellent

Robyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023
Réponse de Mansion House le 24 oct. 2023
thank you for your feedback! hope to see you again soon

8/10 Bien

Jackie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Grand Old House
Very helpful staff, pleasing to deal with. The room was a little dated but comfortable. The bathroom was spotless and the water was ample and very hot. The breakfast was fantastic.
Séjour de 1 nuit en octobre 2023
Réponse de Mansion House le 16 oct. 2023
Thank you for your feedback! We are glad to hear you enjoyed your stay with us here at the mansion house hotel. we hope to see you again in the future.

8/10 Bien

Mats

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Mansion House le 6 oct. 2023
thank you for your feedback. we hope you enjoyed your stay with us. could we have done anything differently during your stay for us to make it 10 out of 10 for next the time.

8/10 Bien

Jocelyn

Voyage en couple
Les points forts : Propreté et personnel et service
Very convenient next to Tesco Superstore and walking distance to the main town centre. Lovely large property but is aging and needs a good refurb. Stains in carpet, kettle power cable too short to reach mains have to ask for an extension. Nice accommodating staff.
Séjour de 2 nuits en septembre 2023
Réponse de Mansion House le 6 oct. 2023
Thank you for your feedback, we will look into these further for you. we hope you enjoyed your stay with us.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A Delightful Stay
I had a fantastic stay at The Mansion House Hotel in Elgin, Scotland. The staff was great, the location was perfect for exploring the town, and the facilities were top-notch. Nice parking area in the hotel. The overall wonderful experience. Highly recommended for a memorable visit to Elgin.
Séjour de 1 nuit en septembre 2023
Réponse de Mansion House le 29 sept. 2023
thank you for your great feedback, We look forward to welcoming you back here with us in the future.

10/10 Excellent

Engin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Mansion House le 29 sept. 2023
Thank you for your feedback we hope you enjoyed your stay here at the Mansion house hotel.

8/10 Bien

mick

Les points forts : Propreté et personnel et service
A wonderful place to stay, just a little tired. A shame that they cannot open the restaurant, but that is reflected in the prices. Staff there were great.
Séjour de 1 nuit en septembre 2023
Réponse de Mansion House le 29 sept. 2023
We appreciate your feedback, we hope to have the restaurant back fully open in the near future. We hope to see you back with us in the future. .

10/10 Excellent

Chris

Séjour de 1 nuit en septembre 2023
Réponse de Manson House le 15 sept. 2023
Thank you for your feedback we hope you enjoyed your stay with here at the Mansion House Hotel.

8/10 Bien

Ken

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Mansion House le 15 sept. 2023
Thank you for your feedback, we would love to know what we could have done to make your stay a 10 out of 10. we hope you enjoyed your stay with us.

6/10 Satisfaisant

Scott

Voyage en famille, Voyage en couple
Les points forts : Personnel et service et équipements
When we pulled up the property looks amazing. Even the inside has great rooms. Then there was apparent and visible water damage and a musty smell in the air. A great building that just needs some TLC. Room was large and comfortable.
Séjour de 1 nuit en août 2023
Réponse de Mansion House le 29 sept. 2023
thank you for your feedback, we are aware of these and are looking into getting them repaired to make the hotel better for our guests. thank you for choosing the mansion house for your stay.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good overall stay
Comfortable, spacious room with clean bathroom. Good value. Slightly dated decor.
Séjour de 1 nuit en août 2023
Réponse de Mansion House le 1 sept. 2023
We are glad to know that you enjoyed your stay at the Mansion House and we wish to welcome you again in future. We would like to know how we could of made your stay a 10 for future with us. Best Regards

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice and quiet hotel. Superb breakfast. Lovely room and bed. Will book again if need a hotel in the area.
Séjour de 1 nuit en août 2023
Réponse de Mansion House le 1 sept. 2023
Good Evening James, We are glad to know that you enjoyed your stay at the Mansion House and we wish to welcome you again in future. Best Regards

10/10 Excellent

Lennart

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jättebra
Det var en trevlig upplevelse, mycket fina rum med himmelsäng. Utvändigt kunde det kanske varit lite finare, men annars ett trevligt och fint ställe.
Séjour de 1 nuit en août 2023
Réponse de Mansion House le 25 août 2023
thank you for your feedback, we hope you enjoyed your stay with us.

10/10 Excellent

David

Séjour de 1 nuit en août 2023
Réponse de Mansion House le 18 août 2023
Thank you for taking the time to review. we hope you enjoyed your stay with us here at the mansion house, we look forward to welcoming you back to with us again. king regards

6/10 Satisfaisant

Theresa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
This property could be an excellent place to stay with a bit of an update. It would be a special venue for visitors. Surroundings very picturesque.
Séjour de 1 nuit en août 2023
Réponse de Mansion House le 17 août 2023
Good Afternoon Theresa, We are glad to know that you enjoyed your stay at the Mansion House. We thank you for your stay and a kind feedback. We wish to welcome you again in future.

10/10 Excellent

William

Séjour de 1 nuit en août 2023
Réponse de Mansion House le 14 août 2023
thank you for taking the time to leave us a review, we hope you enjoyed your stay with us.

10/10 Excellent

Tracey

Les points forts : Propreté, personnel et service, confort de la chambre
Great hotel
Great short stay. Lovely hotel although a little tired. Everything you need an more though. Great location. Great staff. Can’t do enough for you. Great breakfast too. Would definitely stay again.
Séjour de 1 nuit en août 2023
Réponse de Mansion House le 10 août 2023
Good Afternoon Tracey, We are glad to know that you enjoyed your stay the Mansion House. We thank you for your stay and a kind feedback. We wish to welcome you again in future. Best Regards