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Avis sur La Quinta Inn & Suites by Wyndham El Paso East

2.5 out of 5
La Quinta Inn & Suites by Wyndham El Paso East
7944 Gateway Blvd E, El Paso, TX

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 553 avis sur 1252." "
Note des voyageurs de 8 (Bien), d’après 321 avis sur 1252." "
Note des voyageurs de 6 (Satisfaisant), d’après 180 avis sur 1252." "
Note des voyageurs de 4 (Médiocre), d’après 108 avis sur 1252." "
Note des voyageurs de 2 (Horrible), d’après 90 avis sur 1252." "

7,6/10

Propreté

8,4/10

Personnel et service

7,2/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

lyette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le mobilier est un peu vieillot mais très propre. La chambre était très propre et les commodites fonctionnelles (frigo, eau chaude). Le déjeuner était varié à souhait et l’organisation de l’espace parfait pour permettre à tous de manger.
Séjour de 5 nuits en mars 2024
Réponse de Sophia CSR le 26 mars 2024
Dear Guest,Thank you for your review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you enjoyed our services. We will always ensure that we keep delighting you with our facilities and services.

8/10 Bien

Emma

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Motel propre à environ 10 minutes de l’aéroport. Personnel agréable. Petit déjeuner inclus (gaufres, bagels, oeufs, fruits, céréales, yaourt,…). Idéal pour un arrêt pendant un road-trip.
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 23 juil. 2023
Happy to see that you had a great stay with us, thank you for your feedback.

10/10 Excellent

Mai

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
We love the receptionist.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 28 mai 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a positive experience with our receptionist. We look forward to welcoming you back soon!

10/10 Excellent

Javier

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Could. Use a bit of improvement
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 28 mai 2024
Dear Guest,Thank you for your time and valuable feedback. We always welcome our guest's ideas and suggestions and will surely forward your valuable feedback to our team for improvements. Our Team always ensures that we keep delighting you with our facilities and services.

10/10 Excellent

Sayeed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel
Séjour de 1 nuit en mai 2024

8/10 Bien

Luis Carlos

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cuarto amplio, pero le faltaba un sofá, no había maquina de hielo en ése piso. Eramos tres huespedesy solo dos toallas
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 28 mai 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be more pleasant than the previous one.

10/10 Excellent

Veronica

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 28 mai 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Judith

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 28 mai 2024
Dear Guest,We are happy to see this 5-star rating. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

6/10 Satisfaisant

Veronica

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was dirty… seems like that haven’t clean the floor for weeks. Limited amenities.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 27 mai 2024
Dear Guest,We apologize for the cleanliness issues you encountered and the limited amenities. This is not the standard we strive to uphold. Your feedback will be addressed with our housekeeping team to ensure improvements are made. We hope to serve you better in the future.

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 28 mai 2024
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

10/10 Excellent

Harry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front desk very helpful
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 27 mai 2024
Dear Guest,Many thanks for the review with positive comments and ratings. We are glad that you were pleased with the front desk staff. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Jesus

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 27 mai 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Horrible

Ismael

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Property needs a major overhaul.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 27 mai 2024
Dear Guest,We are sorry for the inconvenience faced by you, and we did not meet your expectations. Please note that your concerns have been forwarded to our team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Harry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk was very helpful
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 27 mai 2024
Dear Guest,We appreciate your positive feedback regarding our front desk staff. We are glad we were able to provide you with a nice experience and if you have any further feedback or suggestions regarding your stay, please write to us.

8/10 Bien

kathy

Voyage en couple
Les points forts : Personnel et service
Reliable hotel. Our stay was comfortable and we were happy with it. Very clean and nice people.
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 25 mai 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a comfortable stay and were happy with our cleanliness and friendly staff. We look forward to welcoming you back for another pleasant visit.

6/10 Satisfaisant

Joel

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A little loud in between the rooms.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 25 mai 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for any noise disturbance you experienced between the rooms. We'll work on improving sound insulation to ensure a quieter stay for our guests. We hope to welcome you back for a more peaceful visit in the future.

8/10 Bien

Gabriel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I partly pick this property for the hot breakfast...I didn't like the sausage or scrambled eggs. I could not eat the eggs (I think my first time ever...it had a texture of mashed potatoes) and only partly ate the sausage...could not cut the sausage (too hard...over cooked) with plastic knife.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 25 mai 2024
Dear Guest,Thank you for taking the time to share your experience. We apologize for the inconvenience you faced regarding breakfast. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Esteban

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The stay was great, quick and simple to check in and we will come back for the pool.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 25 mai 2024
Dear Guest,Thank you for your kind feedback! We're delighted to hear that you had a great stay and found the check-in process quick and simple. We're glad you enjoyed our pool and look forward to welcoming you back soon!

8/10 Bien

Amber

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Place is clean in rooms and eating area, staff is wonderful. However needs updated in the halls like painted and baseboards okay for quick in and out
Séjour de 3 nuits en mai 2024
Réponse de Sophia CSR le 25 mai 2024
Dear Guest,We're pleased to hear that you found our rooms and eating area clean and that you enjoyed interacting with our wonderful staff. We appreciate your suggestion and we will take them into consideration as we strive to enhance our facilities for our guests. We hope to welcome you back for another enjoyable stay in the future.

4/10 Médiocre

Carlos Luna

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Sophia CSR le 25 mai 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Rosalina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Near pretty much everything. Just wish you had a airport Shuttle.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 25 mai 2024
Dear Guest,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Claudia

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Excelente jubilación y precio
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 25 mai 2024
Dear Guest,We're glad to hear that you found our accommodation excellent and fairly priced. Providing a comfortable and affordable stay is important to us, and we appreciate your feedback. We hope to have the pleasure of hosting you again in the future!

6/10 Satisfaisant

JOSE

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 25 mai 2024
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

8/10 Bien

Nico

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good, clean, quiet, very good service. Every time I travel in he area we stay here.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 22 mai 2024
Dear Guest,I appreciate your loyalty! We're delighted to hear that you consistently enjoy your stay with us! Our top priority is providing good, clean, and quiet accommodations along with excellent service. We look forward to welcoming you back during your future travels in the area.

4/10 Médiocre

Kristina

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property looks very rundown even with the “renovations” the hallways, elevators and lobby were really bad. The room was not cleaned well there was hair on the bed sheets and crud on the shower curtains. The door had a huge gap that let in a ton of light. Our air conditioning was running but not well at all the room never felt cool and we all were sweating at night. We ended our stay early and checked out at 6 am we couldn’t take it. We will never stay here again. Spend the extra money and stay somewhere else.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 22 mai 2024
Dear Guest,We apologize for the unsatisfactory experience during your stay. Your feedback is important to us, and we will address the cleanliness and maintenance issues with our team to ensure improvements are made. We regret any inconvenience caused and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Maria

Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 22 mai 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 Bien

Virgil

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 3 nuits en mai 2024
Réponse de Sophia CSR le 22 mai 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Kurt

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice check-in and rooms. Value and quality for the rate exceeded expectations.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 22 mai 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your check-in experience and found value and quality in your room. We appreciate your kind words and hope to welcome you back for another excellent stay in the future.

10/10 Excellent

David

Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 22 mai 2024
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

10/10 Excellent

Oscar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff when you check in are nice and helpful.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 20 mai 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that our check-in staff was helpful and accommodating during your stay. Providing exceptional service is our priority, and we can't wait to welcome you back in the future.

10/10 Excellent

Ever

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Al cien
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 18 mai 2024
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Brant

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was only a stopover while passing through; but the hotel was clean and staff friendly and accommodating. Would stay here again.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 18 mai 2024
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you found our hotel clean and our staff friendly and accommodating. We appreciate your kind words and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Suzanne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place for a night on the road
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 18 mai 2024
Dear Guest,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.

2/10 Horrible

Victor

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Súper mal trato del personal según no había sistema y me no me dieron habitacion
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 15 mai 2024
Hello when you arrived our system was down and we were unable to check you in at that time and we are sorry for the inconvenience this may have cause you. On our end we did not charge the virtual card but please reach out to Expedia so they may reimburse you, they will call us to verify.

6/10 Satisfaisant

Rosalinda

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
El desayuno muy feo y simple, las intalaciones huelen a humedad, el elevador muy viejo, el piso de las escaleras esta muy feo, y frajil ,
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 18 mai 2024
Dear Guest,We apologize for the disappointment you experienced with our breakfast offerings and the condition of our facilities. Your feedback is important, and we are working to improve our offerings and maintain a more pleasant environment for our guests. We hope to have the opportunity to provide you with a better experience in the future.

2/10 Horrible

Wajid

Will I be refunded since the system was down?
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 15 mai 2024
Hello I am sorry for the inconvenience this may have caused you, at the time you arrived our system was down. On our end we did not charge the virtual card please reach out to Expedia so they call us and verify.

10/10 Excellent

Ana, Seattle

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This is an affordable place to stay where I felt safe and staff were kind and welcoming.
Séjour de 2 nuits en février 2024
Réponse de Sophia CSR le 14 mai 2024
Dear Guest,Thank you for your kind words. We're glad to hear that you found our place affordable, safe, and welcoming. Ensuring our guests feel comfortable and secure is our top priority, and we're glad we could provide you with a positive experience. We hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Ana, Seattle

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
I felt well taken care of by staff.
Séjour de 7 nuits en mars 2024
Réponse de Sophia CSR le 14 mai 2024
Dear Guest,We're delighted to hear that you felt well taken care of by our staff. Providing excellent service is our priority, and we're pleased to know that we met your expectations. Thank you for your kind feedback, and we look forward to welcoming you back again soon!

8/10 Bien

Ana, Seattle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff are great. Everyone I came in contact with were helpful and kind.
Séjour de 5 nuits en mai 2024
Réponse de Sophia CSR le 14 mai 2024
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

10/10 Excellent

christian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo bien
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 12 mai 2024
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

10/10 Excellent

Guadalupe

Les points forts : Équipements
Very clean. Front desk was friendly and professional.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 12 mai 2024
Dear Guest,Thank you for your positive feedback regarding our reception desk. We're delighted to hear that you found our hotel very clean. We strive to provide exceptional service, and we look forward to welcoming you again in the future.

8/10 Bien

Hector

Voyage en famille
Pretty good overall
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 12 mai 2024
Dear Guest,A hearty thanks for your rating and review. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Bien

Mercedes

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
I didn’t know I had to pay for a pet fee when arriving
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 12 mai 2024
Dear Guest,Thank you for choosing to stay with us. Pets are allowed with an extra fee and that's mentioned on our website as well. We regret if you missed that during your booking. Our team hopes to serve you next time.

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely amazing
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 12 mai 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

6/10 Satisfaisant

Benjamin

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 12 mai 2024
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

8/10 Bien

Octavio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
THERE ARE RESTAURANTS IN A WALKING DISTANCE AND CONVENIENCE STORES.
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 6 mai 2024
Dear Guest,We are glad to know that you liked the convenience of our location. We would love to know more about your recent stay to make the required changes and improvements. We always welcome our guest’s ideas and suggestions.

8/10 Bien

Valeria

Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 27 mai 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 6 mai 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 Excellent

Elias

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 6 mai 2024
Dear Guest,We appreciate your positive feedback regarding our staff. We are so glad we were able to provide you with a wonderful experience and if you have any further feedback or suggestions regarding your stay, please write to us.

8/10 Bien

Enrique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 6 mai 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.