Avis sur La Quinta Inn by Wyndham El Paso Cielo Vista
La Quinta Inn by Wyndham El Paso Cielo Vista
9125 Gateway West, El Paso, TX
Avis
6,8
6,6/10
Propreté
7,6/10
Personnel et service
6,4/10
Équipements
6,2/10
Infrastructures et conditions de l’hébergement
6,6/10
Écoresponsabilité
Avis
Voyage en famille
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
8/10 Bien
Sergio
21 mai 2024
Sergio
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 22 mai 2024
Hi Sergio,Thank you for your feedback and for the positive rating! We're delighted to hear that you found our rooms nice. We appreciate your business and hope to welcome you back for another enjoyable stay soon!
4/10 Médiocre
Angelica
Voyage en famille
20 mai 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Angelica
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 21 mai 2024
Hi Angelica,Thank you for sharing your feedback with us. We're glad to hear that you found the price-location ratio to be satisfactory for your needs. We regret the disappointment with the breakfast. Your input helps us to improve, and we'll consider your comments to enhance our breakfast offerings. We hope to have the opportunity to welcome you back for another pleasant stay in the future.
10/10 Excellent
Hannah
Voyage en couple
18 mai 2024
Les points forts : Personnel et service
Hannah
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 20 mai 2024
Hi Hannah,Thank you for sharing your feedback with us! We're pleased to hear that you enjoyed the updates to your room and found the bed comfortable. However, we apologize for any cleanliness issues you encountered in the bathroom. Please know that this is not up to our usual standards, and we'll address this with our housekeeping team to ensure it doesn't happen again. We're glad you had a quiet and pleasant stay overall, and we hope to welcome you back for another relaxing visit in the future!
10/10 Excellent
Irene Anaya
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Irene Anaya
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 20 mai 2024
Hi Irene,We're thrilled to hear about your positive experiences during your stays with us! It's wonderful to know that you've noticed improvements and that our staff's attentive and friendly service has contributed to your satisfaction. Thank you for your continued loyalty, and we appreciate your feedback regarding the dining room suggestion. We'll certainly consider it as we strive to make your stay even better in the future. Looking forward to welcoming you back on your next visit!
6/10 Satisfaisant
Jose
15 mai 2024
Les points forts : Personnel et service
Jose
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 16 mai 2024
Hi Jose,Thank you for the feedback and rating. We apologize for the issues you encountered with the AC and the bed in your suite. Your comfort is our priority, and we are addressing these concerns immediately to ensure they are resolved. We appreciate your patience and hope to provide you with a better experience in the future.
4/10 Médiocre
Maricela
Voyage en famille, Voyage d’affaires
7 mai 2024
Les points faibles : Propreté
Maricela
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 8 mai 2024
Hi Maricela,Sorry to hear about the issues you encountered during your stay. Your safety and comfort are our top priorities, and it's concerning to hear that the door didn't work and that you found cleanliness issues in your room. We take guest feedback seriously and we'll address these matters promptly. Hope to have the opportunity to serve you better in the future.
10/10 Excellent
Erick, El Paso
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erick
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 6 mai 2024
Hi Erick,Thank you for your excellent rating and feedback. We're delighted to hear that you had a positive experience overall. We regret any inconvenience caused by the pool being under maintenance during your visit. Your understanding is appreciated, and we'll strive to ensure that our amenities are fully operational for your next stay. We look forward to welcoming you back for another great experience.
10/10 Excellent
Rodrigo
Voyage en famille
4 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Rodrigo
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 6 mai 2024
Hi Rodrigo,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.
10/10 Excellent
Ivan
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ivan
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 1 mai 2024
Hi Ivan,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.
8/10 Bien
Madeline
Voyage en famille
28 avr. 2024
Les points faibles : Équipements
Madeline
Séjour de 5 nuits en avril 2024
Réponse de Sophia CSR le 29 avr. 2024
Hi Madeline,Thank you for awarding us a 4-star rating. We're delighted to learn that you had a positive experience with our service. If there are any particular areas you believe we could refine to earn that fifth star, please feel free to share. We're constantly seeking ways to elevate our services and ensure our guests have the best possible experience. We look forward to the chance to serve you again in the future.
10/10 Excellent
DIEGO ADRIAN
23 avr. 2024
DIEGO ADRIAN
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 24 avr. 2024
Hi Diego,It's fantastic to hear that you found our hotel conveniently located near Cielo Vista Mall and that you were pleased with the cleanliness and service provided during your stay. We strive to offer our guests a comfortable and enjoyable experience, and your positive feedback reaffirms our efforts. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again soon for another excellent stay.
2/10 Horrible
Balam
22 avr. 2024
Balam
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 13 mai 2024
Hi Balam,Our goal is to provide an exceptional experience, and we recognize that we fell short of your expectations during your recent visit, resulting in a rating of 1. We are keen to understand the specific challenges you faced, and your candid feedback, whether positive or negative, is essential for our ongoing enhancement. We appreciate the opportunity to learn from this experience and are committed to better serving you in the future.
4/10 Médiocre
Balam
Voyage en famille avec de jeunes enfants
22 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Balam
Séjour de 3 nuits en avril 2024
Réponse de Sophia CSR le 22 avr. 2024
Hi Balam,Maintaining a clean and comfortable environment for our guests is a top priority, and we apologize for falling short of your expectations in this regard. Your feedback is invaluable, and we'll address these concerns with our housekeeping and maintenance teams to ensure improvements are made. We hope to have the opportunity to regain your trust in the future.
4/10 Médiocre
Elizabeth, Liberty Hill
Voyage en famille
18 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 21 avr. 2024
Hi Elizabeth,We apologize for the condition of your room and the inconvenience you experienced during your stay. Your feedback is concerning, and we take it seriously. We will address these issues immediately. We hope for the opportunity to rectify any disappointment and make amends during your future experiences with us.
8/10 Bien
Maria Elia
Voyage en couple
13 avr. 2024
Les points forts : Propreté et personnel et service
Maria Elia
Séjour de 2 nuits en avril 2024
Réponse de Sophia CSR le 15 avr. 2024
Hi Maria,Thank you for your feedback and positive rating! We are glad to hear that you found our location convenient with nearby amenities. If there's anything else we can do to enhance your experience during future stays, please feel free to let us know. We appreciate your support and hope to welcome you back soon!
10/10 Excellent
ESTELA
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ESTELA
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 11 avr. 2024
Hi Estela,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.
6/10 Satisfaisant
Ivan
Voyage en famille
9 avr. 2024
Les points forts : Personnel et service
Ivan
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 11 avr. 2024
Hi Ivan,We are glad to hear that you found our hotel to be a good place to stay overnight. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.
10/10 Excellent
Javier
9 avr. 2024
Les points forts : Équipements
Javier
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 11 avr. 2024
Hi Javier,Thank you for your positive rating and feedback. We appreciate your understanding regarding the ongoing construction and apologize for any inconvenience it may have caused during your stay. Your satisfaction is important to us, and we're continuously working to improve our facilities. We hope to welcome you back in the future to experience our updates and improvements firsthand.
10/10 Excellent
Sergiu, Indio
9 avr. 2024
Sergiu
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 29 avr. 2024
Hi Sergiu,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.
4/10 Médiocre
Manuel de jesus enriquez
4 avr. 2024
Les points forts : Personnel et service
Manuel de jesus enriquez
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 5 avr. 2024
Hi Manuel,We apologize for falling short of your expectations. Your feedback regarding the condition of our facilities is valuable to us, and we will address the issues with our maintenance team to ensure improvements are made. We hope to have the opportunity to provide you with a more pleasant experience in the future.
8/10 Bien
Ana Bertha
Voyage en famille avec de jeunes enfants
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Ana Bertha
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 3 avr. 2024
Hi Ana,Appreciate you sharing your experience with us. We are happy to hear that you had a positive experience at our hotel and that the cleaning services lived up to your expectations. We appreciate your input on the variety and seasoning of our breakfast options, and we will keep it in mind as we work to make them better. We appreciate your feedback and look forward to having you visit us again soon for another fun visit.
2/10 Horrible
Francisco Martin, Mirador
Voyage en couple
30 mars 2024
Francisco Martin
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 1 avr. 2024
Hi Francisco,We apologize for the inconvenience you experienced with the TV and shower. Your feedback is important to us, and we will address these issues promptly. We hope to have the opportunity to improve your next stay with us.
2/10 Horrible
Edwin
29 mars 2024
Edwin
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 18 avr. 2024
Hi Edwin,Our goal is to provide an exceptional experience, and we recognize that we fell short of your expectations during your recent visit, resulting in a rating of 1. We are keen to understand the specific challenges you faced, and your candid feedback, whether positive or negative, is essential for our ongoing enhancement. We appreciate the opportunity to learn from this experience and are committed to better serving you in the future.
10/10 Excellent
luis
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
luis
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 24 mars 2024
Hi Luis,We appreciate your kind words and strong endorsement! That you enjoyed your stay so much is a fantastic compliment to us. Our first goal is to provide outstanding accommodations and service, therefore we're overjoyed to hear that we lived up to your expectations. We hope to have you stay with us again soon for a wonderful experience. We appreciate you selecting our hotel!
8/10 Bien
José
Voyage en famille
22 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
José
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 24 mars 2024
Hi Jose,Your comments are valuable, and we will take them into consideration as we strive to improve our services and amenities. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.
10/10 Excellent
esteban
Voyage en famille
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
esteban
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 24 mars 2024
Hi Esteban,Thank you for your feedback, and we regret the inconvenience you experienced with the hot water during your stay. Providing a comfortable and enjoyable experience for our guests is important to us, and we will investigate the issue with the hot water to ensure it is resolved promptly. Please don't hesitate to reach out to our front desk or maintenance team if you encounter any further issues during your stay. We appreciate your understanding and hope to welcome you back for a more pleasant experience in the future.
10/10 Excellent
Rodrigo
Voyage en famille
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rodrigo
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 18 mars 2024
Hi Rodrigo,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
2/10 Horrible
ILDA
Voyage en famille
18 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ILDA
Séjour de 3 nuits en mars 2024
Réponse de Sophia CSR le 18 mars 2024
Hi Ilda,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We have discussed this issue with our front desk. And our team is trying to do our best. Hope to have the opportunity to welcome you back for a much-improved experience in the future.
6/10 Satisfaisant
veronica
13 mars 2024
veronica
Séjour de 2 nuits en décembre 2023
Réponse de Sophia CSR le 15 mars 2024
Hi Veronica,We greatly appreciate your 3-star rating and are pleased to hear that you had an enjoyable stay with us. If you have any insights on how we can elevate our guests' experience, please feel free to let us know. We look forward to hosting you again during your next visit!
6/10 Satisfaisant
Jill
Voyage en famille
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jill
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 6 mars 2024
Hi Jill,I sincerely apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we are actively addressing the issues you raised. We're committed to improving our facilities and services to ensure a more comfortable and convenient experience for all our guests. We hope to have the opportunity to better serve you in the future.
10/10 Excellent
Leonardo
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leonardo
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 5 mars 2024
Hi Leonardo,We're thrilled to hear that you found your room to be very nice and tidy. Thank you for your excellent rating and positive feedback about your recent stay with us. We're glad we could meet your expectations. We appreciate your support and hope to welcome you back for another wonderful stay in the future.
10/10 Excellent
Maribel
Voyage en couple
1 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maribel
Séjour de 1 nuit en février 2024
Réponse de Tina le 1 mars 2024
Hello Maribel, thank you for your review
6/10 Satisfaisant
Araceli
1 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Araceli
Séjour de 1 nuit en février 2024
Réponse de Tina le 1 mars 2024
Hello Araceli, thank you for your review
10/10 Excellent
Jaclyn
1 mars 2024
Jaclyn
Séjour de 3 nuits en février 2024
Réponse de Sophia CSR le 21 mars 2024
Hi Jaclyn,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.
4/10 Médiocre
Hector
28 févr. 2024
Hector
Séjour de 3 nuits en février 2024
Réponse de Tina le 1 mars 2024
Hello Hector, thank you for your review
2/10 Horrible
STEPHEN
Voyage d’affaires
27 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
STEPHEN
Séjour de 2 nuits en février 2024
Réponse de Tina le 1 mars 2024
Hello Stephen, thank you for your review.
8/10 Bien
Julio
24 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Julio
Séjour de 2 nuits en février 2024
Réponse de Tina le 1 mars 2024
Hello Julio, thank you for your review
10/10 Excellent
Delma
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Delma
Séjour de 1 nuit en février 2024
Réponse de Tina le 1 mars 2024
Hello Delma, thank you for your review
10/10 Excellent
Ricardo
24 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ricardo
Séjour de 1 nuit en janvier 2024
Réponse de Tina le 1 mars 2024
Hello Ricardo, thank you for your review
10/10 Excellent
Lillian
Voyage en famille, Voyage en groupe, Voyage en couple
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lillian
Séjour de 1 nuit en février 2024
Réponse de Tina le 1 mars 2024
Hello Lillian, thank you for your review
2/10 Horrible
Patricia
Voyage d’affaires, Voyage en couple
23 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patricia
Séjour de 3 nuits en février 2024
Réponse de Tina le 1 mars 2024
Hello Patricia, thank you for your review
4/10 Médiocre
Titters
23 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Titters
Séjour de 1 nuit en février 2024
Réponse de Tina le 1 mars 2024
Hello Titters, thank you for your review
10/10 Excellent
EZEQUIEL
Voyage d’affaires
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
EZEQUIEL
Séjour de 1 nuit en février 2024
Réponse de Tina le 1 mars 2024
Hello Ezequiel, thank you for your review
10/10 Excellent
EZEQUIEL
Voyage d’affaires
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
EZEQUIEL
Séjour de 1 nuit en février 2024
Réponse de Tina le 1 mars 2024
Hello Ezequiel, thank you for your review
8/10 Bien
sergio, Longmont
Voyage en groupe
21 févr. 2024
Les points forts : Propreté, personnel et service, équipements
sergio
Séjour de 2 nuits en février 2024
Réponse de Tina le 1 mars 2024
Hello Sergio, thank you for review
10/10 Excellent
Fermin
Voyage en famille, Voyage d’affaires
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fermin
Séjour de 1 nuit en février 2024
Réponse de Tina le 1 mars 2024
Hello Fermin, thank you for your review
6/10 Satisfaisant
David Juarez
18 févr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
David Juarez
Séjour de 1 nuit en février 2024
Réponse de Tina le 1 mars 2024
Hello David, thank you for your review
2/10 Horrible
Jelena
Voyage en couple
14 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jelena
Séjour de 1 nuit en janvier 2024
Réponse de Tina le 16 févr. 2024
Hello Jelena, I am saddened to hear that this happened to you. I will be looking into this matter. I do apologize for the inconvenience.
8/10 Bien
Miguel Karim
Voyage en groupe
14 févr. 2024
Les points forts : Personnel et service et équipements
Miguel Karim
Séjour de 1 nuit en février 2024
Réponse de Tina le 16 févr. 2024
Hello Miguel, thank you for your review