Avis
6,8
7,6/10
Propreté
7,6/10
Personnel et service
6,2/10
Équipements
6,8/10
Infrastructures et conditions de l’hébergement
6,2/10
Écoresponsabilité
Avis
3 mai 2017
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Réponse de Gardner Hotel Team le 9 mai 2017
Nous sommes désolés que vous n'ayez pas apprécié votre séjour chez nous. Étant que nous sommes le plus vieux hôtel à El Paso, nos chambres sont plus petites que vos hôtels typiques aujourd'hui. En ce qui concerne les fenêtres, pour votre sécurité, ils n'ouvrent que quelques centimètres pour éviter que les gens ne sortent sur le toit ou ne pénètrent dans une autre pièce. Vous avez séjourné dans notre auberge est très populaire auprès des voyageurs du monde entier et parfois ils apportent des bugs avec eux. On pulvérise régulièrement pour éviter des problèmes comme celui-ci. Lorsque vous avez signalé votre problème, nous avons remboursé votre séjour et avons eu un contrôle antiparasitaire ici quelques heures pour remédier à cette question. En ce qui concerne le stationnement, nous avons plusieurs options de stationnement à proximité. Le stationnement de l'hôtel en ce moment est à la fin du bloc, le stationnement mesuré est situé dans tout le centre-ville, un valet de 7 $ est à un pâté de maisons et un parking de 3 $ à deux pâtés de maisons.
10/10 Excellent
Ander Emelson
21 mai 2024
Ander Emelson
Séjour de 1 nuit en mai 2024
Réponse de The Gardner Hotel Team le 24 mai 2024
Thank you for you review, we are glad to hear you enjoyed your stay with us. Safe travels.
6/10 Satisfaisant
Christian
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christian
Séjour de 1 nuit en avril 2024
Réponse de The Gardner Hotel team le 11 avr. 2024
Hello Christian, Thank you for your review, we apologize for the inconvenience with the soap and shampoo, we would have gladly provided that for you at the time of your stay, and we could have also been able to accommodate to to a quieter room. Again we apologize for the inconveniences. We hope you enjoyed the rest of your travels in El Paso.
10/10 Excellent
ALFREDO AGUERO
9 févr. 2024
ALFREDO AGUERO
Séjour de 1 nuit en février 2024
Réponse de The Gardner Hotel Team le 21 mars 2024
Hello Alfredo, Thank you for your review. We hope you enjoyed the rest of your travels in El Paso.
6/10 Satisfaisant
Isela
29 janv. 2024
Isela
Séjour de 1 nuit en janvier 2024
Réponse de The Gardner Hotel le 21 mars 2024
Thank you for your rating Isela. We hope you enjoyed the rest of your travels in El Paso.
8/10 Bien
Raion
Voyage en groupe
25 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Raion
Séjour de 1 nuit en janvier 2024
Réponse de The Gardner Hotel Team le 26 janv. 2024
Thank you for your rating. We hope you enjoyed your travels in El Paso.
10/10 Excellent
Selena
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Selena
Séjour de 1 nuit en décembre 2023
Réponse de The Gardner Hotel Team le 5 janv. 2024
Hi Selena, thank you for your rating. We hope to see you again soon. Happy Travels
4/10 Médiocre
Gerald
Voyage en groupe
31 déc. 2023
Les points faibles : Personnel et service et confort de la chambre
Gerald
Séjour de 1 nuit en décembre 2023
Réponse de The Gardner Hotel Team le 5 janv. 2024
Thank you for your review Gerald, we apologize for any inconvenience you had during your stay here. we pride ourselves in our customer service and take these comment very serious, rest assure we will be looking into this matter. We hope you enjoyed the rest of travels in El Paso.
8/10 Bien
Joan
Voyage d’affaires
30 déc. 2023
Les points forts : Propreté, personnel et service, équipements
Joan
Réponse de The Gardner Hotel Team le 5 janv. 2024
Hello Joan, thank you for your review. We hope you enjoyed the rest of your travels in El Paso.
10/10 Excellent
Juan
23 nov. 2023
Juan
Séjour de 1 nuit en novembre 2023
Réponse de The Gardner Hotel Team le 28 nov. 2023
Thank you for your rating Juan. We hope you enjoyed the rest of your stay in El Paso. Happy travels.
8/10 Bien
Jesus
Voyage en couple
16 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jesus
Séjour de 1 nuit en novembre 2023
Réponse de The Gardner Hotel Team le 17 nov. 2023
Jesus, Thank you for your review. We are glad you enjoyed your stay with us and we apologize for the parking situation. Unfortunately we have very limited parking since we are downtown. We hope to see you again soon. Safe travels.
4/10 Médiocre
John
12 oct. 2023
John
Séjour de 1 nuit en octobre 2023
Réponse de The Gardner Hotel Team le 5 nov. 2023
Hello John, Thank you for your rating. Happy Travels.
8/10 Bien
Daniel
16 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en septembre 2023
Réponse de The Gardner Hotel Team le 22 sept. 2023
Daniel, Thank you for your review. We are glad to hear that you had a nice stay with us. Happy travels.
4/10 Médiocre
yeisdel
14 août 2023
Les points faibles : Propreté et personnel et service
yeisdel
Séjour de 1 nuit en août 2023
Réponse de The Gardner Hotel Team le 31 août 2023
Yeisdel, thank you for your review. When you arrived you upgraded from a Twin bed with a shared bathroom, which is the room you booked online, to a full bed with a shared bathroom. Yes, the price does change when there is a room upgrade. But also, the amount mentioned above is not what was charged. I invite you to call the Hotel and speak to one of our manager so that we can speak about this more in depth. We hope you enjoyed the rest of your travels in El Paso.
10/10 Excellent
Carlos
19 juil. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Carlos
Séjour de 1 nuit en juillet 2023
Réponse de The Gardner Hotel Team le 25 juil. 2023
Carlos, Thank you for your review. We are glad to hear that you enjoyed your stay with us. We hope to see you again soon. Happy Travels
2/10 Horrible
Ali Dannaé
18 juil. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Ali Dannaé
Séjour de 1 nuit en juillet 2023
Réponse de El Hotel Gardner le 18 juil. 2023
Hola Ali, Gracias por su comentario. Desasfortunadamente lo que paso fue que la reservacion que llego a nuestro sistema por parte de Expidia era para una habitacion con bano compartido, y es que si en efecto el tipo de habitacion en la que se quedo es mas economica por el echo de que no incluye television y el bano es compartido, por eso son los 40 dolares de diferencia para una habitacion con television y bano privado. Esperamos que tenga felices viajes.
2/10 Horrible
Sandra
3 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sandra
Séjour de 1 nuit en juin 2023
Réponse de The Gardner Hotel Team le 3 juil. 2023
Thank you for your review. We are sorry to hear that you did not enjoy your stay with us. We have different options of rooms, including the hostels, which are shared rooms, and we also have private rooms. We hope we knew about this situation at the time of your stay so that we could have better accommodated you. We hope you enjoyed the rest of your travels in El Paso.
10/10 Excellent
Ryan
29 juin 2023
Ryan
Séjour de 1 nuit en juin 2023
Réponse de The Gardner Hotel Team le 25 juil. 2023
Ryan, Thank you for your rating, We hope you enjoyed the rest of your travels in El Paso.
10/10 Excellent
Abdel
21 juin 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel Gardner excelente y barato
Abdel
Séjour de 1 nuit en juin 2023
Réponse de El Equipo de el Hotel Gardner le 23 juin 2023
Hola Abdel, gracias por tu reseña. Nos alegra saber que disfrutó de su estadía con nosotros. Esperamos volver a verlo pronto y que haya disfrutado el resto de sus viajes en El Paso.
6/10 Satisfaisant
Albino
18 juin 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Regular
Albino
Séjour de 1 nuit en juin 2023
Réponse de Sinceramente, Equipo del Hotel Gardner le 19 juin 2023
Albino, gracias por tu clasificasion.Pedimos disculpas por las molestias, actualmente estamos en el proceso de renovación de nuestras habitaciones y, a veces, todavía puede haber pintura y otros olores persistentes, si hubiéramos sabido sobre esta situación, lo hubiéramos acomodado mejor o trasladado a una habitación diferente. Nos enorgullecemos del aspecto antiguo que ofrece nuestro hotel y anunciamos en todos nuestros sitios de reservas que nuestro ascensor no funciona. Esperamos que haya disfrutado el resto de sus viajes en El Paso.
2/10 Horrible
lorena
Voyage en famille
10 juin 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
lorena
Séjour de 1 nuit en juin 2023
Réponse de Miriam V - Assistant Manager le 15 juin 2023
Thank you for your review Lorena. Indeed this is a non smoking hotel. As I mentioned on the phone with you, I personally inspected that room before and after your checkout and there was no smell of smoke. We take this matter very serious, since again, it is indeed a non smoking hotel. We apologize for the inconvenience and as I mentioned on our phone call, had we know about the situation at hand we would have moved or upgraded you to a different room. We hope you enjoyed the rest of your travels in El Paso.
10/10 Excellent
Timothy
5 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Timothy
Séjour de 1 nuit en mai 2023
Réponse de The Gardner Hotel Team le 6 juin 2023
Thank you for your review Timothy. We are glad to hear you enjoyed your stay with us. We hope to see you again soon.
10/10 Excellent
Magaret
1 juin 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Magaret
Séjour de 1 nuit en mai 2023
Réponse de The Gardner Hotel Team le 2 juin 2023
Thank you for your review. We hope you enjoyed the rest of your travels in El Paso.
10/10 Excellent
JOHN
29 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JOHN
Séjour de 2 nuits en mai 2023
Réponse de The Gardner Hotel Team le 30 mai 2023
Hello John, Thank you for your review. We are glad to hear you enjoyed your stay at the hostel. We hope you enjoyed the rest of your travels in El Paso.
10/10 Excellent
Jeffrey
22 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place,
Jeffrey
Séjour de 1 nuit en mai 2023
Réponse de The Gardner Hotel Team le 22 mai 2023
Jeffrey, Thank you for your review. We are happy to hear that you enjoyed your stay. We do apologized for what happened with your charger, we assure you that we will take a look into this. We hope you enjoyed the rest of your travels in El Paso.
10/10 Excellent
Nathaniel
8 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nathaniel
Séjour de 1 nuit en mai 2023
Réponse de The Gardner Hotel le 13 mai 2023
Nathaniel, Thank you for your rating. We hope you enjoyed the rest of your travels in El Paso.
10/10 Excellent
Cy
Voyage d’affaires
24 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cy
Séjour de 1 nuit en avril 2023
Réponse de The Gardner Hotel Team le 24 avr. 2023
Thank you for your review. We are glad you enjoyed our history and we hope too see you soon. Happy Travels
4/10 Médiocre
DWAYNE
21 avr. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
DWAYNE
Séjour de 5 nuits en avril 2023
Réponse de The Gardner Hotel Team le 24 avr. 2023
Thank you for your review Dwight. We apologize for any inconveniences you may have. We were under the impression you were enjoying your stay with you as you keep extending your stay and are always very happy and friendly with all the staff. We pride ourselves in our costumer service and will address any issues with our staff as well as keeping the chemicals in the lobby to a minimum while our guests are in the lobby. We hope you enjoy the rest of your stay with us.
10/10 Excellent
Marco, Glenwood Springs
16 avr. 2023
Marco
Séjour de 6 nuits en avril 2023
Réponse de The Gardner Hotel Team le 7 mai 2023
Marco, Thank you for your rating. We hope you enjoyed the rest of your travels in El Paso.
4/10 Médiocre
Vincent
Voyage en couple
15 avr. 2023
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Vincent
Séjour de 1 nuit en avril 2023
Réponse de The Gardner Hotel Team le 16 avr. 2023
Thank you for your review. We are in the middle of upgrading our window and our heating and cooling system. The windows will help with the noise and each room will have its individual heating and cooling system. We try to be as tranparent as possible in all of our booking platforms about the heating and cooling system and also about our parking, we do have 2 free spots up front, they are first come first serve, it is very limited since we are downtown. We also have private rooms with private bathrooms to accommodate everyone of our guests. We hope you enjoyed the rest of your travels in El Paso.
10/10 Excellent
Marco, Glenwood Springs
Voyage en famille avec de jeunes enfants
10 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marco
Séjour de 3 nuits en avril 2023
Réponse de The Gardner Hotel Team le 16 avr. 2023
Thank you for your review. We hope you had a pleasant stay with us.
10/10 Excellent
Lauren
Voyage en famille
7 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lauren
Séjour de 3 nuits en mars 2023
Réponse de The Gardner Hotel Team le 16 avr. 2023
Hello Lauren, Thank you for your review. We are happy to hear that you enjoyed your stay with us. we are indeed upgrading our windows and out heating and cooling system to better accommodate our guests. We are glad to hear your positive feedback. Thank you for staying with us and we hope to see you soon.
10/10 Excellent
Jordan
1 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best bang for the buck! Recommend!
Jordan
Séjour de 1 nuit en mars 2023
Réponse de The Gardner Hotel Team le 3 avr. 2023
Thank you for your review. We are glad to hear you enjoyed your stay with us and we hope to see you again soon. Safe travels.
2/10 Horrible
Hector
29 mars 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hector
Séjour de 2 nuits en mars 2023
Réponse de The Gardner Hotel team le 30 mars 2023
Thank you for your review Hector. We hope you enjoyed the rest of your travels in El Paso.
8/10 Bien
Robert
10 mars 2023
Robert
Séjour de 1 nuit en mars 2023
Réponse de The Gardner Hotel Team le 30 mars 2023
Hi Robert. Thank you for your rating. We hope you enjoyed your stay with us.
4/10 Médiocre
Alexis
Voyage en couple
27 janv. 2023
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Alexis
Séjour de 1 nuit en janvier 2023
Réponse de The Gardner Hotel Team le 28 janv. 2023
Thank you for your review. We are sorry that you did not enjoy your stay with us. We are located in a prime downtown location; therefore noise is present at times. Being transparent is very important and that is why we make sure to advertise the that noise is present on all of our online booking sites. We hope you would have mentioned the bed situation to us and our staff would have gladly assist you and accommodated you/ upgraded you to a different room. We hope you enjoyed the rest of your travels in El Paso.
10/10 Excellent
Daniel
23 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 2 nuits en janvier 2023
Réponse de The Gardner Hotel Team le 28 janv. 2023
Daniel, Thank you for your review. We hope to see you again soon.
10/10 Excellent
Michelle
17 janv. 2023
Michelle
Séjour de 1 nuit en janvier 2023
Réponse de The Gardner Hotel Team le 7 nov. 2023
Thank you for your rating Michelle. We hope you enjoyed the rest of your travels in El Paso.
2/10 Horrible
John
26 déc. 2022
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Don't do it
John
Séjour de 1 nuit en décembre 2022
Réponse de The Gardner Hotel Team le 27 janv. 2023
John, Thank you for your feedback. Yes, unfortunately our elevator does not work but we do have a friendly staff that is more than happy to help you with your luggage up and down the stairs. We also offer rooms with a private bathroom and television included, which you can also find as one of our options in the Expedia website. We also have a self serve kitchen in the basement that offers all amenities needed for your cooking convenience. As far as the noise from the bars go, we are very transparent about this situation on all our booking platforms and we also inform all of our guests about this during check in time, I am sorry that we were not informed about this during your stay so that we could have accommodated you to a quieter area of the hotel and assisted with anything else you needed. We hope you enjoyed the rest of your travels in El Paso.
10/10 Excellent
Francisco
25 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Francisco
Séjour de 1 nuit en décembre 2022
Réponse de The Gardner Hotel Team le 27 janv. 2023
Francisco, Thank you for your review. We are glad to hear you enjoyed your stay and made a few friends along the way. We hope to see you again soon.
10/10 Excellent
Miguel
Voyage en famille
13 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Miguel
Séjour de 1 nuit en décembre 2022
Réponse de The Gardner Hotel Team le 19 déc. 2022
Miguel, Thank you for your review. We pride ourselves in our team and the costumer service we give each of our guests. We hope to see you back soon.
2/10 Horrible
Alberto
12 déc. 2022
Les points faibles : Personnel et service et équipements
Alberto
Séjour de 1 nuit en décembre 2022
Réponse de The Gardner Hotel Team le 19 déc. 2022
Alberto, We are sorry you did not have a good experience. We wish you would have notified us about this so we could make it a better stay for you. We hope you enjoyed the rest of your travels.
10/10 Excellent
Robert B
Voyage en famille
11 déc. 2022
Les points forts : Propreté, personnel et service, confort de la chambre
Great historic hotel
Robert B
Séjour de 1 nuit en décembre 2022
Réponse de The Gardner Hotel Team le 19 déc. 2022
Hello Robert, Thank you so much for your review, we are glad to hear you had a good stay with us. Come visit us again soon. Safe Travels.
2/10 Horrible
Karol melisa
20 nov. 2022
Karol melisa
Séjour de 1 nuit en novembre 2022
2/10 Horrible
Sobeyda
9 nov. 2022
Sobeyda
2/10 Horrible
Giulia
Voyage d’affaires
1 nov. 2022
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Mai più.
Giulia
Séjour de 2 nuits en octobre 2022
Réponse de Gardner Hotel Team le 17 nov. 2022
Thank you for your review and we are sorry that you did not enjoy your experience with us. We have very different types of rooms and prices to best accommodate our guest, in this particular reservation the room that came in to our system through Expedia was a room with a Full Bed with a Hallway bathroom. The prices for a room with a hallway bathroom and one with a private bathroom are different; this would explain the up charge. We apologize for the Wi-Fi connectivity; I can assure you we were working to fix the issue and thank you for bringing it to our attention. We hope you enjoyed the rest of your travels.
10/10 Excellent
JUAN
Voyage d’affaires
28 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JUAN
Séjour de 1 nuit en octobre 2022
Réponse de Gardner Hotel Team le 31 oct. 2022
Thank you for your review! We are happy to hear that you enjoyed your stay with us! We hope that when you come back to El Paso you stay with us again!
4/10 Médiocre
Suhag
Voyage en couple
27 oct. 2022
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Suhag
Séjour de 3 nuits en octobre 2022
Réponse de Gardner Hotel Team le 31 oct. 2022
Thank you for your review. We are sorry that you were not happy with your stay. During check in you mentioned that you may be leaving a day earlier than you booked and we informed you that you had booked a non refundable rate through a third party source, so if you did leave earlier you would not be refunded for that day. As for the heating/cooling systems we explain that due to El Paso's dry temperatures, we use centralized evaporative cooling and each room has a transom above the door to allow air to the room. We suggest you crack your windows and turn on your ceiling fans to allow the most optimal cooling of your room. In the winter, radiators in each room provide centralized stream heating. There is no individualized heating and cooling, however, there are ceiling fans in the rooms and extra blankets/fans available upon request. All our website platforms explain this, and this is also explained to every guest at check in time so that our guests have all the information on how the cooling/heating system works. During check in time our staff again explains this to all of our guests. When you notified us the first time about it being hot, we asked if you had the transom above the door open and you said no and refused to open it. Again, we informed you that you needed to open it for the cooling system to work. The next day, you were still not satisfied so we offered to upgrade rooms to one that gets better air flow and/or stay in the same room you were in and we would provide an extra fan, which you denied. We hope that you enjoyed your time in El Paso.
10/10 Excellent
Jonathan
31 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathan
Séjour de 1 nuit en août 2022
Réponse de Gardner Hotel Team le 31 août 2022
Thank you for your review! We are happy that you enjoyed your stay! We hope you come back soon!
10/10 Excellent
Gerald
21 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Better than expected..
Gerald
Séjour de 1 nuit en août 2022
Réponse de Gardner Hotel Team le 21 août 2022
Thank you for your review. We are so happy you enjoyed the hotel and hope to see you back really soon!