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Avis sur Casa Kalaw

3.5 out of 5
Casa Kalaw
Lio Tourism Estate, El Nido, Mimaropa

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 33 avis sur 67." "
Note des voyageurs de 8 (Bien), d’après 21 avis sur 67." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 67." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 67." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 67." "

8,6/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2019
Réponse de Casa Kalaw le 12 avr. 2019
Thank you very much for giving us a rating.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Un bel hôtel dans l'ensemble, idéalement situé sur une magnifique plage, mais beaucoup de petits détails qui font qu'il est beaucoup trop cher pour ce qu'il est : literie au confort très moyen, oreillers très hauts et compacts et impossible d'en obtenir un bas, ménage très sommaire, petit déjeuner à peine passable, piscine mal entretenue (formation d'algues sur les parois ce qui ne donne pas envie de se baigner). Vu le prix très élevé pour les Philippines, on s'attend à mieux. Globalement moyen donc. Le fait que l'hôtel soit récent dans un superbe environnement avec un personnel sympathique remonte le niveau.
Séjour de 5 nuits en février 2019
Réponse de Casa Kalaw le 4 mars 2019
Thank you for sharing your feedback. We truly appreciate that you are letting us know about your experience as it is thru our guest’s feedback that we can continually improve. We hope you will return and stay with us again as we are eager to give you a better experience.

10/10 Excellent

Michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe
Séjour de 3 nuits en février 2019
Réponse de Casa Kalaw le 4 mars 2019
Guest feedback such as yours has immeasurable value to us.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
La plage lio beach a deux pas de l'hôtel avec plusieurs restaurants pour tous les goûts. Belle piscine. Petit déjeuner varié. Bien placé au calme loin du centre(15min) et sécurisé par des agents. Plus navette gratuite mais il faut s'y prendre en avance. Tricycles a dispositions a tout heure (payants).
Séjour de 3 nuits en février 2019
Réponse de Casa Kalaw le 23 févr. 2019
Thank you very much for giving us a review. We are certainly looking forward to being able to welcome you back in future

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent place overall — great quiet location on Lio Beach. Loved it!
Séjour de 1 nuit en février 2020
Réponse de Casa Kalaw le 16 mars 2020
Thank you for sharing with us your recent experience regarding your stay. We hope to see you again.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location location location Food staff hospitality sunset magical
Séjour de 3 nuits en février 2020
Réponse de Eugene- FOM le 22 févr. 2020
Our sincerest appreciation for taking the time to share your valuable feedback to us. We are truly glad to read your positive feedback as this shows that you enjoyed the different services and facilities within Lio Beach specially the friendliness of staff. It would be a great pleasure to welcome you and be of service to you again in the future.

8/10 Bien

Yi Ling

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The service is good. They have free shuttle bus for airport. Location is 20 min far away from city by shuttle bus(one per hour). No slipper or tooth paste in room. You have to buy from grocery store which is 3 min walking distance. Overall room is clean and nice.
Séjour de 3 nuits en janvier 2020
Réponse de Eugene FOM le 20 févr. 2020
Thank you very much for taking the time to share your experience with us. We are delighted to know that you had a nice time during your stay with the service and cleanliness of your room. In line with toiletries, items can be requested to Front Desk counter and we sincerely apologized for not reaching up to your standard. Hence, we will look into it and we are hopeful to welcome you back again here at Lio Beach in the near future.

8/10 Bien

Sheena

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Slice of heaven metres from the beach
- Super friendly staff - fantastic location - very close to numerous restaurants shops and bars - new condition and super clean
Séjour de 1 nuit en janvier 2020
Réponse de Eugene FOM le 20 févr. 2020
Thank you very much for taking the time to share your experience with us. We are delighted to know that you had a nice time during your stay with the service and genuine hospitality of our staff. We are truly looking forward to being able to welcome you back again in the future!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Very expensive property for what it is. But the places in El Nido town are dilapidated and El Nido is pricey. The room is basic but clean, bathroom isn’t great. The breakfast needs substantial improvement it’s extremely basic for the money. The female manager floats around doing nothing all day, the rest of the staff are helpful. Overall I would stay again but felt this is a very basic hotel for £130/night. 100m from lio beach though which is absolutely beautiful and dead quiet.
Séjour de 7 nuits en décembre 2019
Réponse de Eugene- FOM le 23 déc. 2019
We are incredibly grateful that you took the time to leave us this review! Please accept our sincerest apologies for the findings you had with the female manager, we will certainly look into these and address your concern. We hope to be able to welcome you back in future as we are eager to give you a better experience.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
Stayed here for a few nights, lio beach was beautiful. Great location. Nice pool. The buffet for breakfast wasn’t the best but the food in the restaurants along the beach were fantastic. Rooms were nice.
Séjour de 3 nuits en novembre 2019
Réponse de Eugene- FOM le 23 déc. 2019
Our sincerest appreciation for taking the time to share your valuable feedback to us. We are truly glad to read your positive feedback as this shows that you enjoyed the different services and facilities within Lio Estate. It would be a pleasure to welcome you and be of service to you again in the future.

10/10 Excellent

Antonio, Houston, TX

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to the beach and tiny shopping district with restaurants! Also has a tour office nearby.
Séjour de 2 nuits en novembre 2019
Réponse de Eugene- FOM le 23 déc. 2019
Thank you so much for taking a minute to let us know how much you liked our your stay. It is a pleasure to learn that you liked the hotel and beach experience including the nearby merchants that offers wide selection of variety items. We are looking forward to welcoming you back in the near future.

8/10 Bien

Robert, Texas USA

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
I liked that everything about where i was staying was new. Very clean and resposive staff.
Séjour de 3 nuits en octobre 2019
Réponse de FOM- Eugene le 23 déc. 2019
Our sincerest appreciation for taking the time to share your valuable feedback to us. We are delighted to know that you had a nice time during your stay with the service and genuine hospitality of our staff. We are certainly looking forward to welcome you and be of service to you again in the future.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2019

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's just what we want, nothing too luxurious, but clean, comofortable, and location is perfect, far from the madding crowd.
Séjour de 3 nuits en juin 2019
Réponse de Casa Kalaw le 5 juil. 2019
Thank you for taking the time to give us a review. We are so happy to know that you were pleased with your over all stay. We are looking forward to welcoming you back in the near future.

6/10 Satisfaisant

Man

Voyage en couple
這飯店好像開了沒多久,有些員工英語水平有限,而房間設施也比較簡單,洗手間的門鎖多次無故被鎖上,要找員工開回,總結希望作出整體改善
Séjour de 2 nuits en mai 2019
Réponse de Casa Kalaw le 2 juin 2019
We are glad to read your honest feedback about your recent stay. We sincerely apologize that your expectations were not met during your stay. It is our hope to welcome you back and be of service to you again in the near future.

10/10 Excellent

Pips&Tony

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel is 10 minutes from El Nido Airport and free shuttle. Good selection on Restaurants around the hotel and beach is nearby. Free shuttles to downtown. All Staff are friendly, helpul and accomodating especially Romeo from the receptionist, Jade and JR the driver. Also, Keith, the nurse was so good to us, very helpful. Hotel is brilliant and room is clean. CONS: Swimming pool needs cleaning everyday, drivers to downtown should NEVER USE PHONES WHILST DRIVING PLEASE.
Séjour de 5 nuits en avril 2019
Réponse de Casa Kalaw le 2 juin 2019
On behalf of the whole team, thank you for an inspiring review and for allowing us to be of service to you. Your positive feedback regarding our staff service makes us truly happy. We are certainly looking forward to being able to welcome you back in future

4/10 Médiocre

Stephen, Vancouver, Canada

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I liked the friendly and accommodating staff, even though they lacked training and managerial direction. I liked the property and location in general. The food was awful. Everything fried and more suited to a budget hostel. My wife is a hotelier GM and it appears that the owners cut operational costs such as food and experienced chefs in order to maximize profits. Likewise, there may be only one manager for several properties for the same reason. The design of the rooms and property focus on appearance rather than function. Ie; large tv mounted on limited table space instead of wall, bidet on wrong side in bathroom, no electrical outlet in bathroom for hair dryer, safety deposit box not attached to anything, improperly mounted bathroom faucet, some electrical outlets not working (usually a sign of defective wiring or installation - particularly at the key card breaker device)). Lots of water from rainfall spilling onto lounge areas and hallways due to improper or lack of diversion from roof water. The road to the resort is not paved and full of potholes. It even has a reasonably large tree directly in the center of the road in compliance with the ‘eco’ theme of the resort. Likewise, guests can expect to be ‘mosquito food’ as the resort does not want to spray them. This in an area at risk of dengue, malaria and other mosquito borne diseases. The staff also admitted that they captured a large poisonous snake on the property but had to release it.
Séjour de 5 nuits en mai 2019
Réponse de Casa Kalaw le 2 juin 2019
We truly appreciate your letting us know about your experience as it is thru our guest’s feedback that we can make changes for the better. Please accept our deepest apologies for all the disappointments you encountered. We are intent on making things right so we do hope that we will be given the opportunity to welcome you back!

10/10 Excellent

MIN-CHIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
飯店整體設備整潔環境都很值得！
房間整齊乾淨又大，28吋行李箱攤開不是問題 陽台看出去就是泳池吹吹風很舒服 飯店走出去就是沙灘餐廳很方便很放鬆 來這邊前一晚在科隆吃壞東西 沿路一直吐 吐到全身無力痠痛虛脫到發燒 沒想到這邊有醫務室 醫護人員超細心跟我們用英文溝通 開了藥跟補充電解質的水讓我舒緩 (只要有入住集團的飯店，開藥什麼都是免費的唷！) 也讓我在醫務室躺著睡覺休息 休息了一天 隔天就康復了 真的是救星！ 出來玩如果不舒服 真的很折騰 很慶幸這有醫護人員 讓我後面幾天的旅程有美好的回憶！
Séjour de 2 nuits en avril 2019
Réponse de Casa Kalaw le 24 mai 2019
Thank you for sharing with us your recent experience regarding your stay. We are delighted to know that you had a great time during your stay with the service and genuine hospitality of our staff. It would be a pleasure to welcome you and be of service to you again in the future.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2019
Réponse de Casa Kalaw le 12 avr. 2019
Thank you very much for giving us a rating.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David
It’s a self contained complex 15 mins from El Nido centre but wilth a free shuttle back and fo The rooms are nice and staff very friendly The beach and sea are lovely There are plenty of restaurants on site With the pizza amore scoring a 9 /10
Séjour de 2 nuits en mars 2019
Réponse de Casa Kalaw le 12 avr. 2019
Thank you very much for taking the time to share your experience with us. We are delighted to know that you were fully satisfied with your stay.

10/10 Excellent

nathaniel fritz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2019
Réponse de Casa Kalaw le 17 mars 2019
Thank you very much for giving us a rating.

8/10 Bien

Tay, Ontario

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service is excellent, location you can’t beer. Quiet yet offers several restaurants and 10 min. Tuk tum to town. Rooms are comfortable and clean.
Séjour de 2 nuits en mars 2019
Réponse de Casa Kalaw le 15 mars 2019
Thank you for letting us know of your feedback regarding your recent visit. We are delighted to know that you were fully satisfied with your stay. It is our hope to welcome you back in the near future.

10/10 Excellent

Chia hao

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2019
Réponse de Casa Kalaw le 15 mars 2019
Thank you very much for giving us a review.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice property outside of town (20mins in a tricycle) in a new area which is nice and quiet. Near a beach and restaurants and bars. Really modern and nice inside, our room was lovely and the pool was also great. Air con smelt awful but that was our only issue. Breakfast was nice but not the best.
Séjour de 1 nuit en février 2019
Réponse de Casa Kalaw le 11 mars 2019
Thank you for bringing to our attention the recent unfortunate experience you had during your stay. We do apologize regarding the smell of the air conditioning unit, we will certainly look into this. We hope you can give us a chance to redress this last stay as we are eager to give you a better experience.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2019
Réponse de Casa Kalaw le 12 avr. 2019
Thank you very much for giving us a rating.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
The Lio beach was excellent. The roads need to be paved. More frequent shuttle rides to town should be scheduled.
Séjour de 2 nuits en février 2019
Réponse de Casa Kalaw le 4 mars 2019
We truly appreciate your suggestions concerning the beach facilities, we will definitely take this up with the Lio Estate management so we can find ways to keep on improving.

10/10 Excellent

amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastiskt hotell med lika fantastiskt kaffe
Underbar hotellvistelse! Fräscha, rymliga rum, trevlig personal, fantastisk frukost (efter att i tre veckor druckit svagt, filippinskt kaffe hade casa kalaw ett kaffe som lyckades uppnå våra kräsna/kinkiga preferenser). Allt var tipp topp helt enkelt! Kommer definitivt bo här igen nästa gång jag besöker Filippinerna
Séjour de 2 nuits en février 2019
Réponse de Casa Kalaw le 15 févr. 2019
Thank you for taking time to drop us a review. Truly such an inspiration for us who put so much effort to make sure that our valued guests like you will have the unforgettable experience. It would be a pleasure to welcome you and be of service to you again in the future.

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
Staff were very helpful and friendly. Breakfast is ok. Roads going there is awe full, hard to bring in full size luggage. If the roads were good and the room is not missing some items like a safe, the $148/night I paid was just right.
Séjour de 2 nuits en février 2019
Réponse de Casa Kalaw le 11 févr. 2019
Thank you very much for giving us a review. We do appreciate your bringing to our attention the concerns with the road within Lio Estate, we will definitely take this up with the Lio Estate management so we can find ways to keep on improving. It is our hope to welcome you back and be of service to you again in the near future.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
es ist egal, ob man im Adlao, Covo oder Kalaw übernachtet, die Zimmerausstattung ist die gleiche, da sie alle zur gleichen Investorgruppe gehören. Wer einen Pool von 15m braucht, dann Casa Kalaw, das mehr ist 100m entfernt. Die Nähe zum Flughafen fanden wir extrem praktisch, keine Sorge um Fluglärm, da kommen nur kleine Flieger. Nach El Nido gibts nen kostenlosen Busshuttle. der ganze Areal ist sehr ruhig, genug Restaurants vorhanden.
Séjour de 1 nuit en février 2019

8/10 Bien

Teotonio Lucas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2019
Réponse de Casa Kalaw le 30 janv. 2019
Thank you for taking the time to give us a rating.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
the walls of room is like paper. you can hear next doors chatting and at noise early morning on corridor.. breakfast area has flies and staff never seemed to care about it
Séjour de 3 nuits en janvier 2019
Réponse de Casa Kalaw le 23 janv. 2019
Thank you very much for your feedback and bringing to our attention the recent unfortunate experiences you had during your stay. Please be assured that we have taken note of your comment about the walls of our room and breakfast. We will definitely look into these so we can work on improvements. We hope to be able to welcome you back in future as we are eager to give you a better experience.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing resort with tons of options! Staff are incredible!
Séjour de 3 nuits en décembre 2018
Réponse de Casa Kalaw le 18 déc. 2018
Thank you for taking the time to give us a review. We are so happy to know that you were pleased with your stay at the hotel.It is our hope to welcome you back in the near future.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Pleasant stay overall. The front desk personnel were always nice and helpful. The WiFi was good. The included buffet breakfast was also pretty good with different options everyday. The fooseball table and pool table looked pretty old.. There is a shuttle service to town but it only comes and goes hourly and they can only bring one full van per trip. There are quite some good restaurants around the property. Very quiet, serene, secure. Expect a very bumpy ride to the place.
Séjour de 3 nuits en décembre 2018
Réponse de Casa Kalaw le 18 déc. 2018
Thank you for sharing your feedback. We are so happy to know that you were pleased with your over all stay. We are looking forward to welcoming you back in the near future.

8/10 Bien

Joy, Sydney Australia

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel close to the beach. However, we had few issues in our room from day 1. We’ve reported it to the staffs and hopefully they can fix them for their future clients. Lack of toiletries supply in the room. Staffs in the reception and dining area are very accommodating, friendly and helpful. Menu for lunch and dinner in the restaurant should have more selections to attract people to dine in and make sure they are all available when ordered. We tried to order some on the menu but not available. Otherwise, we could have done in the hotel all throughout our stay.
Séjour de 5 nuits en décembre 2018
Réponse de Casa Kalaw le 18 déc. 2018
Thank you so much for choosing to stay with us and taking the time to share your comments. We are so happy to know that you were pleased with your stay at the hotel.It would be a pleasure to welcome you and be of service to you again in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2018
Réponse de Casa Kalaw le 11 déc. 2018
Thank you very much for giving us a review.

10/10 Excellent

Voyageur vérifié

Séjour de 7 nuits en novembre 2018
Réponse de Casa Kalaw le 6 déc. 2018
Thank you very much for giving us a review. We hope to see you again.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One of the best holidays I ever had!
Séjour de 2 nuits en novembre 2018
Réponse de Casa Kalaw le 24 nov. 2018
Thank you for sharing your feedback. It is such a pleasure to know that you enjoyed your stay with us. It is our hope to welcome you back in the near future.

10/10 Excellent

pouhan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
適合放鬆
新的渡假村，附近餐館不是太多選擇，但是往鎮上班車到午夜都還有，去鎮上很方便，離開的時候去機場也很近，渡假村裡面晚上很安靜，很適合放鬆
Séjour de 2 nuits en novembre 2018
Réponse de Casa Kalaw le 24 nov. 2018
Thank you for letting us know of your feedback regarding your recent visit. We are pleased to read your feedback as this shows that you enjoyed the different services and facilities within Lio Estate. We hope to see you again.

10/10 Excellent

Halil, Karlsruhe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Schönes Hotel, der Strand ist sehr schön und idyllisch.
Séjour de 5 nuits en novembre 2018
Réponse de Casa Kalaw le 15 nov. 2018
Thank you for sharing with us your positive feedback regarding your recent visit. It is a pleasure to learn that you liked the hotel and beach experience. We are surely looking forward to being able to welcome you back in the future!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2018
Réponse de Casa Kalaw le 13 nov. 2018
Thank you for positive rating. It is our hope to welcome you back in the near future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel is close to the airport and Lio beach. There are so many restaurants, shops and massage here. All staffs of hotel are so nice and friendly. Room is clean and comfort. Breakfast was amazing. We can have local food here. I love this place.
Séjour de 5 nuits en octobre 2018
Réponse de Casa Kalaw le 13 nov. 2018
Thank you so much for choosing to stay with us and taking the time to share your comments. We are so happy to know that you were pleased with your stay. It is our hope to welcome you back in the near future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
很舒適的飯店
離海邊很近，去市區也方便，早餐好吃
Séjour de 2 nuits en octobre 2018
Réponse de Casa Kalaw le 8 nov. 2018
Thank you very much for giving us a review. We are so happy to know that you were pleased with your over all stay. We hope to see you again.

10/10 Excellent

Rolina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A perfect place for get away vacation!!! Staff are so friendly & warmly accomodating.
Séjour de 3 nuits en octobre 2018
Réponse de Casa Kalaw le 8 nov. 2018
Thank you for letting us know of your feedback regarding your recent visit. We are delighted to know that you were fully satisfied with your stay.It is our hope to welcome you back in the near future.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté et personnel et service
不是很美好的住宿經驗
1.漏掉了我們的訂房通知，導致我們在現場等候確認很久 2.進到房間後沒有浴室地墊，現場也只先把泳池用的藍色浴巾給我們 3.地板的地墊也沒有補，隔天整理完房間，依然沒有補上，連浴巾都是昨天給的兩條藍色浴巾，沒有更換成白色的室內用浴巾 4.出海借用浴巾需要支付租金50 peso
Séjour de 2 nuits en octobre 2018
Réponse de Casa Kalaw le 8 nov. 2018
We wish to thank you for sparing time to let us know about your recent experiences. Please accept our deepest apologies for all the lapses in service as we can only imagine the disappointment you had over the series of unfortunate events that occurred during your stay. We have taken note of all the points of your feedback and are working with the team to make improvements. It is our hope to welcome you back and be of service to you again in the near future.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quite place. Roads still in progress.Needs some water activities.
Séjour de 3 nuits en septembre 2018
Réponse de Casa Kalaw le 20 sept. 2018
Thank you for sharing with us your recent experience regarding your stay. We hope you accept our sincerest apologies for the mediocre Lio Estate experience. Please allow us to inform the management regarding this matter. We hope to see you again in the future.

4/10 Médiocre

ゆきんこ, 日本

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
新しく楽しみにしていたぶん、がっかりした。まだ完成されていないホテルである。ホテルの看板も作っていた。この状態でオープンすることに疑問。新しいだけで、床は汚ない。砂だらけ。ザラザラしていた。サッシの隙間などごみがたまっていた。グラスも汚ない。清掃が行き届いていない。ホテルの前が砂地なため、スーツケースを転がせない。誰も手伝ってくれない。スタッフの数が圧倒的に少ない。値段の割には、サービスが悪い。プール用のタオルが部屋で使うものと一緒。はあ？？と思った。利点は、空港に近いだけ。このホテルにくるまえ、このホテルよりやや安いリゾートに泊まったが、断然そちらのほうが良かった。リオvillageになっているが、食事もおいしくない。このホテルのレストランも閑散としている。他の地区にはもっとよいホテルがたくさんある。地球の歩き方に掲載されていたホテルだったが、あの文面にだまされないようにしてほしい。
Séjour de 2 nuits en août 2018
Réponse de Ave le 29 août 2018
Dear Valued Guest, Once again, we thank you for staying with us. We appreciate your feedback as these are very important in improving our services. Rest assured that these will be raised to our Operations Team and will do our best to address them. We hope to welcome you again soon.

10/10 Excellent

Voyageur vérifié

very nice hotel & nice staff :)
Séjour de 2 nuits en août 2018
Réponse de Casa Kalaw le 22 août 2018
We are grateful to receive your wonderful feedback and to know that you had a great stay. Our utmost reward is to hear that we are able to satisfy our guests, so we are glad to learn that you are satisfied during your stay. We are certainly looking forward to serving you in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was located on a eco friendly resort property that alone is amazing. Staff and food was great!!
Séjour de 4 nuits en juillet 2018
Réponse de Casa Kalaw le 22 août 2018
We are grateful to receive your wonderful feedback and to know that you had a great stay. Our utmost reward is to hear that we are able to satisfy our guests, so we are glad to learn that you are satisfied during your stay. We hope to welcome you in the future.

4/10 Médiocre

Thomas

Les points forts : Propreté
Poor value for your money
The water in the shower never got hot and the water pressure was dismal. The ‘king size bed’ is two single size mattresses put together so there is a gap in the middle of the bed. I was told I would have a van pick me up at the airport and they never showed leaving me to be the only person left at the airport in the pouring rain. I don’t know what I would have done if I hadn’t known someone to call in El Nido and have them hire a van for me and come pick me up. There was no explanation when I asked what happened at the front desk upon arrival.
Séjour de 4 nuits en août 2018
Réponse de Casa Kalaw le 22 août 2018
Dear Mr Thomas, Thank you very much for staying at Casa Kalaw and for taking the time to recount your experience. We truly value your feedback as this allows us to focus on areas that need improvement. We sincerely apologize that your expectations were not met during your stay. Please be assured that we have taken into account all the points from your feedback and we are taking the necessary steps to correct and ensure these incidents do not happen again. We hope we will be given the chance to welcome you back again in future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2018
Réponse de Ave le 3 août 2018
Dear Valued Guest, Thank you very much for your good review. We hope to see you again in Casa Kalaw. Regards, Ave Mae Pili