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Avis sur Wingate by Wyndham - Edmonton West

3 out of 5
Wingate by Wyndham - Edmonton West
18220 100 Ave, Edmonton, AB

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 428 avis sur 1008." "
Note des voyageurs de 8 (Bien), d’après 339 avis sur 1008." "
Note des voyageurs de 6 (Satisfaisant), d’après 127 avis sur 1008." "
Note des voyageurs de 4 (Médiocre), d’après 69 avis sur 1008." "
Note des voyageurs de 2 (Horrible), d’après 45 avis sur 1008." "

8,2/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Philippe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel très correct, personnel sympathique, literie convenable, bon rapport qualité/ prix
Séjour de 1 nuit en août 2023
Réponse de Gemma J. Cumarat - Guest Services Manager le 8 sept. 2023
Dear Philippe,Thank you for staying with us and for leaving us a great 5/5 review of your stay. Hope to see you again soon.

10/10 Excellent

Patrice

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bob
Séjour de 4 nuits en août 2022
Réponse de Gemma J. Cumarat, Guest Services Manager le 6 oct. 2022
Patrice, Thank you for your 5/5 review and for staying with us. See you again soon.

8/10 Bien

Nancy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
très bien;)
Séjour de 1 nuit en mai 2022
Réponse de Gemma J. Cumarat, Guest Services Manager le 22 juin 2022
Nancy, Thank you for your 4/5 review and for staying with us. I hope that we will see you again soon.

10/10 Excellent

Clementine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel
Idéal pour aller au West Edmonton Mall ou pour un hôtel étape qui by-pass la ville. Chambre propre, piscine super pour les enfants.
Séjour de 3 nuits en octobre 2021
Réponse de Darrel le 20 oct. 2021
Thank you for the positive feedback. We look forward to see you soon!

10/10 Excellent

Ryan

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it for my family of 4
Séjour de 3 nuits en mai 2024

8/10 Bien

Nick&Cassi

Voyage en famille
Les points forts : Personnel et service et équipements
Staff were fabulous! The breakfast and pool were great! The rooms could be maintained better, not by staff but if corporate could fund those departments more. For how much we paid, I was disappointed that the bath tub had a water bath effect between the original tub and the new liner - they put over top.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Louis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good say there. I would recommend it and or stay there again.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Twila

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was great
Séjour de 1 nuit en mai 2024

10/10 Excellent

Darren

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was great
Séjour de 1 nuit en avril 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 22 mai 2024
Dear Darren,Thank you for your 5/5 review and for staying with us. I am happy that you enjoyed the service provided by the staff and the overall accommodations. Hope to see you again soon.

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was quiet. Staff was nice.
Séjour de 1 nuit en mai 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 22 mai 2024
Dear David,Thank you for your 5/5 review and for staying with us. I am happy to hear that you had a great stay with us and that you left us a great positive review. I am sure the staff will appreciate your review immensely.

10/10 Excellent

Jason

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pool, hot tub and complimentary breakfast made this hotel an excellent choice
Séjour de 1 nuit en mai 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 22 mai 2024
Dear Jason,Thank you for staying with us and for leaving us a great 5/5 review of your stay. I am happy that you enjoyed the service provided by the staff and the overall accommodations. Hope to see you again soon.

10/10 Excellent

KHRISTAL JOY

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was pretty good especially for kids. Eggs and bacon or eggs and sausages…waffles, cereal, bread. Plenty of options for the kids. We loved the slide and hot tub. Although we’re not sure how they do maintenance on the pool area. We found a big clump of hair in the pool. My son got sick after swimming in the pool too - Probably accidentally swallowing the water! Property is a bit outdated but fairly clean. Housekeeping did an excellent job on cleaning and replenishing our towels in the room. Overall we will stay again for sure! But will make sure to not stay long at the pool next time.
Séjour de 2 nuits en mai 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 22 mai 2024
Dear Khristal Joy,Thank you for your 5/5 review and for staying with us. We appreciate your glowing endorsement of the Wingate by Wyndham Edmonton West. Families really love staying with us for the pool and the great breakfast. See you again soon.

8/10 Bien

Todd

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the hot tub
Séjour de 1 nuit en mai 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 22 mai 2024
Dear Todd,Thank you for staying with us and for your review. Hope to see you again soon.

8/10 Bien

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 22 mai 2024
Dear Jason,Thank you for staying with us and for your review. We hope to see you again soon.

8/10 Bien

Alison

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Was a good hotel, satisfied with the stay, the staff were very nice, the breakfast had lots of variety, the bed was very comfortable. Overall a very pleasant experience. The only criticism I have is the rooms could do with a bit of an upgrade. Everything else was great.
Séjour de 3 nuits en mai 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 22 mai 2024
Dear Alison,Thank you for staying with us. I am happy that you enjoyed the service provided by the staff and the overall accommodations. Hope to see you again soon.

10/10 Excellent

Jenn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 22 mai 2024
Dear Jenn,Thank you for staying with us and for leaving us a great 5/5 review of your stay. Hope to see you again soon.

8/10 Bien

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en mai 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 22 mai 2024
Dear Daniel,Thank you for staying with us and for your review. Hope to see you again soon.

10/10 Excellent

imed

Voyage en famille avec de jeunes enfants
Is great staffing very welcoming, if you have kids this location have great pool and great location close to everthing you need including west Edmonton mall. Sometimes kids are a bit noise but we do have kids so we are Ok with that. I recommend for sure.
Séjour de 2 nuits en mai 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 22 mai 2024
Dear Imed,Thank you for your 5/5 review and for staying with us. I am happy that the waterslide was big hit with your kids and that you enjoyed your overall stay with us at the Wingate by Wyndham Edmonton West. We hope to see you again soon.

8/10 Bien

Caitlin

Voyage en famille avec de jeunes enfants
The pool was very cold.
Séjour de 1 nuit en mai 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 22 mai 2024
Dear Caitlin,Thank you for staying with us and for your review. We maintain our pool temperature as directed by AHS set guidelines. Hope to see you again soon.

10/10 Excellent

Cynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 22 mai 2024
Dear Cynthia,Thank you for staying with us and for leaving us a great 5/5 review of your stay. Hope to see you again soon.

2/10 Horrible

Lane

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wasn’t good at all
Séjour de 1 nuit en mai 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 22 mai 2024
Dear Lane,Thank you for your review. It sounds like we didn't meet your expectations and i would appreciate more detailed feedback on what we could have done differently for you. Hope to see you again.

6/10 Satisfaisant

alwin

Les points forts : Propreté
Séjour de 2 nuits en mai 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 22 mai 2024
Dear Alwin,Thank you for staying with us and for your review. We hope to see you again soon.

10/10 Excellent

Kylie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 22 mai 2024
Dear Kylie,Thank you for your 5/5 review and for staying with us. Hope to see you again soon.

6/10 Satisfaisant

Edmund

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Upon arrival, check-in was smooth. The facility needs an upgrade as most of the building interior was dated. Going into the family suite, the lighting was dark and lamps had burnt out bulbs. The one king bed had yellow stains on the head of the bed. Requested for new sheets, and an employee that was not in uniform came with sheets. How do we identify who works for this hotel? The shower felt like there was something going on with where we stand. Unsure if its the rubber thats installed into it, or the structure. Stains throughout the carpet and walls. Only one elevator was operable. Continental breakfast was good and organized. Corporate needs to take time and take care of this location. It is time for an upgrade on the facility.
Séjour de 1 nuit en mai 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 22 mai 2024
Dear Edmund,Thank you for taking the time to share your feedback with us. We apologize that your family stay was not up to your expectations. We take all guest feedback seriously and will use your comments to improve our services. Hope to see you again.

10/10 Excellent

Bryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 22 mai 2024
Dear Bryan,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Amal

Séjour de 1 nuit en avril 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 22 mai 2024
Dear Amal,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We look forward to welcoming you back for another exceptional stay in the future.

8/10 Bien

Wendy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed the hot breakfast. Room with king bed was spacious. Waterslide was good. Hot tub jets weren't working. Pool could be larger for swimming.
Séjour de 3 nuits en avril 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 22 mai 2024
Dear Wendy,Thank you so much for taking the time to leave us such a kind review! We hope to see you again soon and thank you for choosing our hotel for your stay.

10/10 Excellent

Nancy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, quiet, relaxing, friendly. For breakfast, I would have appreciated more variety in the bagels and perhaps som gluten free options.
Séjour de 2 nuits en avril 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 22 mai 2024
Dear Nancy,Thank you for staying with us and for leaving us a great 5/5 review of your stay. Thank you again for sharing your feedback with us. We hope to have the pleasure of welcoming you back in the near future.

6/10 Satisfaisant

Kacie

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We found the location of the property very convenient for our stay in Edmonton. Our kids really enjoyed the pool and water slide. Staff members were all very friendly and helpful. Overall cleanliness was alright, some areas were definitely over looked. We were still comfortable during our day.
Séjour de 2 nuits en avril 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 21 mai 2024
Dear Kacie,Thank you for taking the time to leave us a positive review regarding your recent stay at our establishment. We appreciate your feedback and are thrilled to hear that you enjoyed our convenient location. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back on your next visit.

10/10 Excellent

Jerrick

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place to stay with kids
Séjour de 6 nuits en avril 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 21 mai 2024
Dear Jerrick,Thank you for your 5/5 review and for staying with us. See you again soon.

8/10 Bien

johnny fitzgerald

Séjour de 1 nuit en avril 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 21 mai 2024
Dear Johnny,Thank you for taking the time to leave us your feedback. We hope to see you soon.

10/10 Excellent

Jessica

Séjour de 3 nuits en avril 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 22 mai 2024
Dear Jessica,Thank you for your 5/5 review and for staying with us. We are looking forward to your return visit.

8/10 Bien

Cassandra

Séjour de 1 nuit en avril 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 22 mai 2024
Dear Cassandra,I am happy to hear that you had a great stay with us and that you left us a great positive review. Hope to see you again soon.

4/10 Médiocre

Troy

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Furniture was dirty. Floor was dirty in the bathroom. The headboard was also not cleaned and there was hair hanging. Furniture was outdated. The room looked nothing like the pictures. Rust on all the chairs where the pool is, pool was dirty.
Séjour de 2 nuits en avril 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 21 mai 2024
Dear Troy,Thank you for taking the time to share your feedback with us. We apologize that your family stay was not up to your expectations. We take all guest feedback seriously and will use your comments to improve our services. We hope that you will give us another opportunity to provide you with a better experience in the future.

10/10 Excellent

Tracy

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Staff was amazing and so very friendly. The room was clean and spacious (King room with a pull out couch). Free breakfast was delicious and differs each morning. Only small complaint was that the sprinkler didn't work in the pool. But the slide was depth was amazing for families with smaller children. 10/10 would stay here again.
Séjour de 2 nuits en avril 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 21 mai 2024
Dear Tracy,Thank you for staying with us and for leaving us a great 5/5 review of your stay. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back on your next visit.

10/10 Excellent

Patricia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient
Séjour de 1 nuit en avril 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 21 mai 2024
Dear Patricia,Thank you for staying with us and for leaving us a great 5/5 review of your stay. See you again soon.

10/10 Excellent

Brittney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 21 mai 2024
Dear Brittney,Thank you for your 5/5 review and for staying with us. Hope to see you again soon.

8/10 Bien

Ryan

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 21 mai 2024
Dear Ryan,Thank you for taking the time to leave us your feedback. We hope to see you soon.

10/10 Excellent

Melissa

Séjour de 2 nuits en avril 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 22 mai 2024
Dear Melissa,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We look forward to welcoming you back for another exceptional stay in the future.

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All
Séjour de 3 nuits en avril 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 21 mai 2024
Dear Paul,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We hope to see you again soon.

10/10 Excellent

kimberly

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
While the establishment was extremely busy, I have no complaints. Staff were always visible and available. Everything was clean. Check in and check out was quick and efficient. Hotel was very conveniently located.
Séjour de 2 nuits en avril 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 21 mai 2024
Dear Kimberly,Thank you so much for taking the time to leave us such a kind review! We hope to see you again soon and thank you for choosing our hotel for your stay.

10/10 Excellent

Jack

Voyage en famille
Les points forts : Personnel et service
Room cleaning at check in was not up to standard
Séjour de 2 nuits en avril 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 21 mai 2024
Dear Jack,Thank you for staying with us and for leaving us a great 5/5 review of your stay. Hope to see you again soon.

6/10 Satisfaisant

Sarah

Séjour de 2 nuits en mars 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 21 mai 2024
Dear Sarah,Thank you for taking the time to leave us your feedback. We hope to see you soon.

10/10 Excellent

Jenifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was great!!! The staff was very friendly and welcoming, rooms were clean and I think they had one of the best complimentary breakfasts I have ever had!
Séjour de 5 nuits en avril 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 21 mai 2024
Dear Jennifer,Thank you for taking the time to leave us a positive review regarding your recent stay at Wingate by Wyndham Edmonton West. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back on your next visit.

10/10 Excellent

Valerie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I enjoyed my stay.. parking was limited for handicap parking, only issue I had.
Séjour de 2 nuits en avril 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 21 mai 2024
Dear Valerie,Thank you for choosing to stay with us. We look forward to welcoming you back in the future and providing you with another comfortable and enjoyable stay.

10/10 Excellent

Deryk

Séjour de 1 nuit en mars 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 21 mai 2024
Dear Deryk,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Access was a bit annoying due to the 1 way traffic but over all great.
Séjour de 1 nuit en avril 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 21 mai 2024
Dear Christopher,Thank you for staying with us and for leaving us a great 5/5 review of your stay. We look forward to welcoming you back for another exceptional stay in the future.

6/10 Satisfaisant

Kevin

Séjour de 2 nuits en avril 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 21 mai 2024
Dear Kevin,Thank you for staying with us and for your review. Hope to see you again soon.

8/10 Bien

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 21 mai 2024
Dear Jennifer,Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that you thoroughly enjoyed your stay. Your feedback is greatly appreciated. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Nadine

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was great and rooms were clean and beds were comfy. Lived the waterslide and pool
Séjour de 1 nuit en mars 2024
Réponse de Gemma J. Cumarat - Guest Services Manager le 3 avr. 2024
Dear Nadine,Thank you so much for taking the time to leave us such a kind review! We hope to see you again soon and thank you for choosing our hotel for your stay.