Avis
7,8
Bien
8,2/10
Propreté
8,4/10
Personnel et service
8,2/10
Équipements
7,6/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants
28 déc. 2022
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2022
Réponse de General Manager le 29 déc. 2022
Thank you for taking the time to provide us with your kind rating Natalie. Glad that your stay went really well and we look forward to welcome you back soon.
2/10 Horrible
David
Voyage en famille
19 août 2022
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
David
Séjour de 2 nuits en août 2022
Réponse de General Manager le 19 août 2022
We appreciate you taking time to provide us with your rating David. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience you may have encountered. Please feel free to reach out to us directly so that your concern may be addressed properly. Looking forward to hearing from you soon David.
10/10 Excellent
Serge
Voyage en famille avec de jeunes enfants, Voyage en famille
7 août 2022
Serge
Séjour de 1 nuit en août 2022
Réponse de General Manager le 8 août 2022
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to seeing you again Serge!
10/10 Excellent
MELANIE
Voyage en famille avec de jeunes enfants
17 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MELANIE
Séjour de 2 nuits en avril 2022
Réponse de General Manager le 3 mai 2022
We're thrilled to see that you had a 5-Star experience with us Melanie! Looking forward to your next visit!
10/10 Excellent
Benoit
Voyage en famille
3 juil. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Benoit
Séjour de 1 nuit en juillet 2021
10/10 Excellent
Ritchie
Voyage en famille avec de jeunes enfants, Voyage en famille
28 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ritchie
Séjour de 2 nuits en mai 2024
10/10 Excellent
ryan
28 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ryan
Séjour de 3 nuits en mai 2024
4/10 Médiocre
Stuart
Voyage en famille
27 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Stuart
Séjour de 3 nuits en mai 2024
8/10 Bien
Sheila
Voyage en famille avec de jeunes enfants, Voyage en famille
26 mai 2024
Les points forts : Propreté
Sheila
Séjour de 1 nuit en mai 2024
10/10 Excellent
Matthew
Voyage en famille
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 4 nuits en mai 2024
10/10 Excellent
Malcolm Stephen
Voyage en famille
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Malcolm Stephen
Séjour de 4 nuits en mai 2024
8/10 Bien
Kelly
25 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Kelly
Séjour de 1 nuit en mai 2024
10/10 Excellent
Katherine
Voyage en famille
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katherine
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Shauna
Voyage en famille, Voyage en groupe
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shauna
Séjour de 2 nuits en mai 2024
8/10 Bien
Jeffrey
Voyage en couple
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 2 nuits en mai 2024
6/10 Satisfaisant
Michael
Voyage en famille
25 mai 2024
Les points forts : Propreté et équipements
Michael
Séjour de 4 nuits en mai 2024
4/10 Médiocre
Melanie
Voyage en famille
22 mai 2024
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Melanie
Séjour de 4 nuits en mai 2024
8/10 Bien
Brianne
21 mai 2024
Les points forts : Propreté
Brianne
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Thank you so much for taking the time to provide us with a great rating Brianne! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.
10/10 Excellent
Ruth
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ruth
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Thank you for taking time to provide a rating Ruth! We are delighted to receive a 5-star rating from you as we strive to provide just that to all our guests. Glad to have been able to meet your expectations! We'll make sure to extend your kind words to the rest of our team. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back in the future.
4/10 Médiocre
Tamar
Voyage en famille
19 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tamar
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Thank you for taking the time to leave us with a review of your recent experience at Fantasyland Hotel Tamar. We are sorry to hear we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. Please be assured this is not the type of service we would like to offer you and understand your dissatisfaction. We will be sure to share your valuable feedback with our team so we can identify the areas we can improve the guest experience. Thank you for choosing Fantasyland Hotel and we hope to have the chance to welcome you back in the future.
4/10 Médiocre
Laura
Voyage en famille
19 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Laura
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Thank you for taking the time to leave us with a review of your recent experience at Fantasyland Hotel. We are sorry to hear we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. Please be assured this is not the type of service we would like to offer you and understand your dissatisfaction. We will be sure to share your valuable feedback with our team so we can identify the areas we can improve the guest experience. Thank you for choosing Fantasyland Hotel and we hope to have the chance to welcome you back in the future.
2/10 Horrible
Ash
Voyage en groupe
19 mai 2024
Ash
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Thank you for taking the time to leave us with a rating Ash. We would love to hear what we could have done to improve your stay. Thank you for choosing Fantasyland Hotel and hoping to hear from you soon.
6/10 Satisfaisant
Greg
Voyage en famille avec de jeunes enfants, Voyage en famille
18 mai 2024
Les points forts : Personnel et service et équipements
Greg
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Thank you for taking the time to leave us with a review. Your opinion is valued greatly as it helps us identify the areas we can improve the guest experience. Please be assured that the hotel is currently taking steps in renovating so that we may serve you better in the future. We are glad to hear you enjoyed your stay and we thank you for choosing Fantasyland Hotel. We look forward to welcoming you back soon!
10/10 Excellent
Cass
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cass
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Thank you so much for taking the time to provide us with an excellent rating Cass! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.
6/10 Satisfaisant
Judith
Voyage en famille
16 mai 2024
Les points faibles : Personnel et service
Judith
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Thank you so much for taking the time to share your experience with us Judith. Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.
10/10 Excellent
Fearence
Voyage en groupe
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fearence
Séjour de 1 nuit en mai 2024
10/10 Excellent
John
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 mai 2024
Thank you so much for taking the time to provide us with an excellent rating John! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.
8/10 Bien
Joshua
Voyage en couple
12 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Joshua
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 15 mai 2024
Thank you so much for taking the time to share your experience with us Joshua. Your opinion is valued greatly as it helps us maintain an excellent standard of service to our guests. Glad that your stay went really well! We'll make sure to extend your feedback with the rest of the team. Looking forward to welcoming you back soon!
8/10 Bien
Natasha
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Natasha
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 15 mai 2024
Thank you for taking the time to leave such a wonderful review of your recent stay at the Fantasyland Hotel! We are thrilled to hear that you enjoyed your experience with us and that we were able to provide you with a great experience. Our team strives to provide exceptional service and comfortable accommodations, and it's always great to hear when we've succeeded. We appreciate your kind words and hope to welcome you back to our hotel again soon!
10/10 Excellent
Justin
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Justin
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 15 mai 2024
Thank you so much for taking the time to provide us with an excellent rating Justin! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.
10/10 Excellent
Cole
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cole
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 15 mai 2024
Thank you so much for taking the time to provide a rating Cole. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!
10/10 Excellent
Allie
Voyage en famille avec de jeunes enfants, Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Allie
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Thank you so much for your amazing 5-star review of Fantasyland Hotel Allie! We are thrilled to hear that you had a wonderful stay with us and that we were able to exceed your expectations. We always strive to provide our guests with the best possible experience, and it is fantastic to hear that we succeeded in doing so during your stay. We appreciate your kind words and look forward to welcoming you back to our hotel in the near future.
6/10 Satisfaisant
Melissa
5 mai 2024
Melissa
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Thank you for taking the time to leave us with a rating Melissa. Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.
4/10 Médiocre
Sebastian raden
5 mai 2024
Sebastian raden
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
marcel
5 mai 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
marcel
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 8 mai 2024
Thank you for taking the time to leave a review of your recent stay at Fantasyland Hotel Marcel. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing Fantasyland Hotel and we hope to welcome you back in the future.
10/10 Excellent
Thora, Cardston
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thora
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Thank you so much for taking the time to provide a rating Thora. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!
10/10 Excellent
Glenda
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Glenda
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 8 mai 2024
Thank you so much for taking the time to provide a rating Glenda. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!
6/10 Satisfaisant
bryan
Voyage en couple
5 mai 2024
bryan
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Thank you for taking the time to leave a review of your recent stay at Fantasyland Hotel Bryan. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing Fantasyland Hotel and we hope to welcome you back in the future.
10/10 Excellent
Ashley
Voyage en famille
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashley
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 8 mai 2024
Thank you for taking the time to leave such a wonderful review of your recent stay at the Fantasyland Hotel! We are thrilled to hear that you enjoyed your experience with us and that we were able to provide you with a five-star experience. Our team strives to provide exceptional service and comfortable accommodations, and it's always great to hear when we've succeeded. We appreciate your kind words and hope to welcome you and your family back to our hotel again soon!
10/10 Excellent
Catherine
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Catherine
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Thank you so much for taking the time to provide us with your kind rating Catherine. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service! We'll make sure to extend your kind words to the rest of our team. Looking forward to welcoming you back here to the Fantasyland Hotel.
6/10 Satisfaisant
Riley
Voyage en couple
3 mai 2024
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Riley
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 8 mai 2024
Thank you for taking the time to leave a review of your recent stay at Fantasyland Hotel Riley. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing Fantasyland Hotel and we hope to welcome you back in the future.
10/10 Excellent
Eva
Voyage en groupe
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eva
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 8 mai 2024
Thank you so much for taking the time to provide a rating Eva. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!
10/10 Excellent
Antony, Calgary
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Antony
Séjour de 2 nuits en février 2024
Réponse de General Manager le 8 mai 2024
Thank you so much for taking the time to provide a rating Antony. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!
2/10 Horrible
janet
Voyage en couple
29 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
janet
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 30 avr. 2024
Thank you for taking the time to leave us with a review of your recent experience at Fantasyland Hotel Janet. We are sorry to hear we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. Please be assured this is not the type of service we would like to offer you and understand your dissatisfaction. We will be sure to share your valuable feedback with our team so we can identify the areas we can improve the guest experience. Thank you for choosing Fantasyland Hotel and we hope to have the chance to welcome you back in the future.
10/10 Excellent
Pieter Jan
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pieter Jan
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 30 avr. 2024
Thank you so much for taking the time to provide us with an excellent rating Pieter! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.
8/10 Bien
Lorelei
29 avr. 2024
Lorelei
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 30 avr. 2024
Thank you so much for taking the time to provide us with a great rating Lorelei! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.
10/10 Excellent
melissa
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
melissa
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 30 avr. 2024
Thank you so much for taking the time to provide a rating Melissa. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!
10/10 Excellent
Dona
28 avr. 2024
Dona
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 mai 2024
Thank you so much for taking the time to provide us with an excellent rating Dona! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.
10/10 Excellent
Andrea
Voyage en groupe
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrea
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 30 avr. 2024
Thank you so much for taking the time to provide us with your kind rating Andrea. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service! We'll make sure to extend your kind words to the rest of our team. In case you have any further feedback for us, please feel free to let us know. Looking forward to welcoming you back here to the Fantasyland Hotel.
10/10 Excellent
MENG, Chilliwack
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MENG
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 30 avr. 2024
Thank you so much for taking the time to provide a rating Meng. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!