Avis sur The Spires Serviced Apartments Edinburgh
The Spires Serviced Apartments Edinburgh
93-95 Hanover Street, Edinburgh, Scotland
Avis
7,8
Bien
8,8/10
Propreté
8,2/10
Personnel et service
8,8/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
10 févr. 2024
Séjour de 1 nuit en février 2024
Réponse de Serviced Apartments Manager le 29 févr. 2024
Dear Maria,Thank you so much for leaving such a great review. We are pleased that you had such a good stay and hope to welcome you back some time soon.Kind regards,Gary
10/10 Excellent
Ludwig
Voyage en groupe
29 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Ludwig
Séjour de 2 nuits en août 2022
Réponse de Elaine le 30 août 2022
Thank you very much for your review, we are so glad that you enjoyed your stay with us and hope to see you again soon!
6/10 Satisfaisant
Voyageur vérifié
12 août 2019
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en août 2019
Réponse de The Spires - Edinburgh le 26 sept. 2019
Hello,
Thank you for staying with us at The Spires Edinburgh and for taking the time to share your feedback with us.
I do hope you enjoyed your time with us and we hope to welcome you back on future visits to the city!
Warm regards,
The Spires Team
4/10 Médiocre
Voyageur vérifié
Voyage en couple
12 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en août 2019
Réponse de The Spires - Edinburgh le 26 sept. 2019
Hello,
Thank you very much for staying with us at The Spires Edinburgh and for taking the time to share your feedback with us.
We are glad you enjoyed the location of the property, it is ideally located right in the heart of the city - super convenient for travelling around Edinburgh and visiting all the local attractions.
I am sorry if you were disrupted by noise from external sources outside the building. Especially during August with the Edinburgh festival going on the city center is very busy and due to extended opening hours and street performances - noise should be expected.
I hope we can welcome back on any future visits to Edinburgh!
Warm regards,
The Spires Team
6/10 Satisfaisant
Voyageur vérifié
25 août 2018
Les points forts : Propreté et confort de la chambre
Convenable
Voyageur vérifié
Séjour de 2 nuits en août 2018
Réponse de spires le 25 oct. 2019
Thank you for staying with us. We are pleased that you enjoyed your stay. Our apartments are in the process of being modernised so the next time you visit we hope you will enjoy.
4/10 Médiocre
emma
16 avr. 2018
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
beaucoup trop bruyant
emma
Séjour de 4 nuits en avril 2018
Réponse de spires le 25 oct. 2019
Thank you for staying with us. We are very sorry that you didnt sleep well while you stayed with us. We are a city centre location so noise is to be expected.
10/10 Excellent
Rachel
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rachel
Séjour de 3 nuits en mars 2024
10/10 Excellent
Ashley
Voyage en groupe
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashley
Séjour de 1 nuit en avril 2024
Réponse de Serviced Apartments Manager le 29 avr. 2024
Dear Ashley,Thank you for taking time to leave us this great review!I am really pleased to hear that you enjoyed our central location, and found our apartments had plenty space for your group and that you enjoyed the amenities within the apartment.We hope to see you back again sometime soon.Kind regards,Gary
8/10 Bien
Magnus
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Magnus
Séjour de 2 nuits en mars 2024
Réponse de Serviced Apartments Manager le 21 mars 2024
Dear Magnus,Thank you for leaving such a great review. We are pleased that you enjoyed your stay with us at our centrally located apartments.We look forward to welcoming you back sometime.Kind regards,Gary
10/10 Excellent
Alistier
8 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alistier
Séjour de 1 nuit en janvier 2024
Réponse de Serviced Apartments Manager le 8 févr. 2024
Dear Alistier,Thank you for your 10 out of 10 review. We hope to welcome you back to The Spires Edinburgh some time in the future.Kind regards,Timothy
8/10 Bien
Loren
Voyage en couple
14 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Loren
Séjour de 1 nuit en janvier 2024
Réponse de Serviced Apartments Manager le 25 janv. 2024
Dear Loren,Thank you for your great review and kind comments. We look forward to welcoming you back to The Spires Edinburgh some time in the near future.Kind regards,Timothy
4/10 Médiocre
Voyageur vérifié
Voyage d’affaires
19 déc. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Missing medication and poor customer service
Voyageur vérifié
Séjour de 2 nuits en décembre 2023
Réponse de Serviced Apartments Manager le 9 janv. 2024
Dear Anonymous,Thank you for providing feedback on here and Trip advisor regarding your recent stay with us. We are pleased the apartment was ideal for you.We are sorry to read your medication was mislaid. No staff members would have accessed your apartment during your stay until after your departure as cleaning services are only provide for booking of 7 nights or more.There was nothing identified on our CCTV to indicate any security breaches to the property or your apartment during your stay.I'm sorry we can not assist any further.Kind regards,Timothy
8/10 Bien
Janet
29 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Janet
Séjour de 1 nuit en novembre 2023
Réponse de Serviced Apartments Manager le 9 janv. 2024
Dear Janet, Thank you for taking the time to post a review regarding your stay with us here in The Spires Edinburgh. We are very pleased to read your kind comments about our property and do take on board your feedback regarding the entry.We hope to welcome you back some time this year.Kind regards,Timothy
8/10 Bien
Laura
Voyage en groupe
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 1 nuit en novembre 2023
Réponse de Serviced Apartments Manager le 9 janv. 2024
Dear Laura,Thank you for taking the time to past a review regarding your stay within The Spires Edinburgh. Although the noise from the nightclub is an area out of our control, we do appreciate your feedback and apologies for the disturbed sleep.Thank you for your positive comments regarding the apartment itself and our staff. We will be sure to pass these on.We do hope to welcome you back some time in the near future.Kind regards,Timothy
10/10 Excellent
Jonathan
Voyage en groupe
15 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worth it
Jonathan
Séjour de 1 nuit en novembre 2023
Réponse de Serviced Apartments Manager le 9 janv. 2024
Dear Jonathan,Thank you for your feedback, please be assured, although our response is delayed, all feedback is important to us and is always taken aboard.We hope you enjoyed your time with The Spires Edinburgh.Kind regards,Timothy
10/10 Excellent
Joanna, Rhuddlan
Voyage en famille
6 nov. 2023
Joanna
Séjour de 2 nuits en octobre 2023
4/10 Médiocre
a
Voyage en famille
10 oct. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Noisy but nice
a
Séjour de 1 nuit en octobre 2023
8/10 Bien
Robin
Voyage en groupe
6 oct. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Robin
Séjour de 1 nuit en octobre 2023
6/10 Satisfaisant
Sameer
Voyage en famille
30 juil. 2023
Les points forts : Personnel et service et confort de la chambre
Sameer
Séjour de 1 nuit en juillet 2023
10/10 Excellent
Julio
Voyage en famille
21 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nos encanto
Julio
Séjour de 5 nuits en juillet 2023
10/10 Excellent
Cheryl, Van Nuys
24 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cheryl
Séjour de 1 nuit en juin 2023
10/10 Excellent
James
17 juin 2023
James
Séjour de 1 nuit en juin 2023
4/10 Médiocre
Graeme
Voyage d’affaires
12 juin 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nice apartment but BEWARE THE NOISE!
Graeme
Séjour de 1 nuit en juin 2023
8/10 Bien
Gary
Voyage en famille
28 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gary
Séjour de 1 nuit en mai 2023
Réponse de Anthony le 6 juin 2023
Dear Gary,We very much appreciate your comments regarding your recent stay at The Spires Serviced Apartments, Edinburgh.It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again to stay with us in the near future.Kind Regards,AnthonyServiced Apartment Manager
10/10 Excellent
Lucinda
18 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lucinda
Séjour de 1 nuit en mai 2023
Réponse de Anthony le 6 juin 2023
Dear Lucinda,We very much appreciate your comments regarding your recent stay at The Spires Serviced Apartments, Edinburgh.It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again to stay with us in the near future.Kind Regards,AnthonyServiced Apartment Manager
6/10 Satisfaisant
Sereina
Voyage en famille
17 mai 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Sereina
Séjour de 3 nuits en mai 2023
Réponse de Anthony le 6 juin 2023
Dear Sereina, Thank you for your comments. I am both saddened and concerned to learn that we failed to meet your expectations on this occasion, kindly accept my sincerest apologies. We understand some of the apartments can be noisy at times from neighbouring properties, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. Due to our central and convenient location, there may be some traffic noise at times, however if there is anything we can do to assist, we would have been more than happy to help.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We do hope to see you again on your next visit to Edinburgh.Kind Regards,AnthonyServiced Apartment Manager
10/10 Excellent
Stela
15 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
happy and satisfied customers!
Stela
Séjour de 2 nuits en mai 2023
Réponse de Anthony le 6 juin 2023
Dear Stela,We very much appreciate your comments regarding your recent stay at The Spires Serviced Apartments, Edinburgh.It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with my team.Thank you again for sharing your experience and we look forward to warmly welcoming you again to stay with us in the near future.Kind Regards,AnthonyServiced Apartment Manager
2/10 Horrible
JM
Voyage en couple
13 mai 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
JM
Séjour de 1 nuit en mai 2023
Réponse de Anthony le 6 juin 2023
Dear JM,Thank you for your feedback, I am saddened to learn that we failed to meet your expectations on this occasion, kindly accept my sincerest apologies. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. Your feedback will be discussed with team so improvements can be made. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a great experience, that so many of our guests have grown so fond of. Once again, thank you for staying with us and we hope to see you again. Kind Regards,AnthonyServiced Apartment Manager
8/10 Bien
Kim
Voyage en famille
11 mai 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Kim
Séjour de 2 nuits en mai 2023
Réponse de Anthony le 6 juin 2023
Dear Kim,My name is Anthony, I am the Manager here at The Spires Serviced Apartments, Edinburgh.Thank you for taking the time to tell us about your experience at The Spires, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.With regards to our express and contactless check in, we do our best to ensure this is as seamless as possible, however we do realise that there are hiccups at times.At The Spires, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns and are looking forward to welcoming you again.Kind Regards,AnthonyServiced Apartment Manager
4/10 Médiocre
Beverley
10 mai 2023
Les points forts : Propreté et personnel et service
Beverley
Séjour de 5 nuits en mai 2023
Réponse de Anthony le 6 juin 2023
Dear Beverley,Thank you for your feedback, I am saddened to learn that we failed to meet your expectations on this occasion, kindly accept my sincerest apologies. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. Your feedback will be discussed with team so improvements can be made. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a great experience, that so many of our guests have grown so fond of. Once again, thank you for staying with us and we hope to see you again. Kind Regards,AnthonyServiced Apartment Manager
8/10 Bien
Fu
Voyage en famille
10 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fu
Séjour de 3 nuits en avril 2023
Réponse de Anthony le 6 juin 2023
Dear Fu,We very much appreciate your comments regarding your recent stay at The Spires Serviced Apartments, Edinburgh.It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again to stay with us in the near future.Kind Regards,AnthonyServiced Apartment Manager
10/10 Excellent
Alexander
20 juin 2022
Alexander
Séjour de 1 nuit en juin 2022
8/10 Bien
Patricia
25 mai 2022
Patricia
Séjour de 3 nuits en mai 2022
8/10 Bien
Nicola
8 mai 2022
Nicola
Séjour de 1 nuit en mai 2022
Réponse de Kimberley le 9 mai 2022
Hi Nicola,
Thank you for your kind review.
I look forward to welcoming you again.
10/10 Excellent
Neil
21 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A happy groom
Neil
Séjour de 1 nuit en décembre 2021
Réponse de Elaine le 28 déc. 2021
Hi Neil,
Thank you for taking the time to leave us a review, we are very glad that you enjoyed your stay with us, and we hope you had a magical wedding day!
Kind Regards,
8/10 Bien
Katie
Voyage en groupe
29 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location
Katie
Séjour de 2 nuits en novembre 2021
Réponse de R Beattie le 13 déc. 2021
Thank you for your kind review,
really pleased you enjoyed your stay and enjoyed the central location.
We would be delighted to welcome you back in the future.
10/10 Excellent
Voyageur vérifié
22 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en novembre 2021
Réponse de R Beattie le 13 déc. 2021
Thank you for your Kind review, so pleased you had an enjoyable stay,
we would be delighted to welcome you back in the future.
10/10 Excellent
Voyageur vérifié
27 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect Location
Voyageur vérifié
Séjour de 1 nuit en septembre 2021
Réponse de Laura le 30 sept. 2021
Good Afternoon
Thanks for your kind review
We are very Happy you enjoyed your stay and the location. We hope to see you again at The Spires Edinburgh
Kind Regards
Laura Philip
Accomadation Manager
2/10 Horrible
Aaron
27 août 2021
Les points faibles : Confort de la chambre
Sleep above a nightclub
Aaron
Séjour de 1 nuit en août 2021
Réponse de Laura le 30 sept. 2021
Good Morning Aaron
Thank you for your review. We Are Glad you enjoyed the location that we are in. We are working very hard with the bar below us to resolve the noise that comes into our building. We hope to see you again at The Spires Edinburgh
Kind Regards
Laura Philip
Accomadation Manager
8/10 Bien
Nicola
Voyage en famille
27 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicola
Séjour de 3 nuits en août 2021
Réponse de Laura le 30 sept. 2021
Good Morning Nicola
Thanks your review We are happy you liked the apartment and location as a whole. We are sorry the noise disturbed you we are working very hard with the bar below us to get insulation between both buildings We loo forward to welcoming you back to The Spires Edinburgh
Kind Regards
Laura Philip
Accomadation Manager
10/10 Excellent
Voyageur vérifié
27 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location and amenities
Voyageur vérifié
Séjour de 5 nuits en août 2021
Réponse de Laura Philip le 30 sept. 2021
Good Morning
Thanks for your Kind Review. We are very happy you enjoyed the apartment location as a whole. We look forward to welcoming you back to The Spires Edinburgh
Kind Regards
Laura Philip
Accomadation Manager
8/10 Bien
Orren
26 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Orren
Séjour de 2 nuits en août 2021
Réponse de Laura le 30 sept. 2021
Good Afternnon Oren
Thanks for your Review. we Hope to welcome you back to the The Spires Edinburgh
Kind Regards
Laura Philip
Accomadation Manager
4/10 Médiocre
Barry
20 juil. 2021
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
disappointing
Barry
Séjour de 2 nuits en juillet 2021
Réponse de R Beattie le 20 juil. 2021
Good afternoon Barry,
Thank you for your review, sorry to hear that on this occasion we have not met with expectations, This is not the usual standard of The Spires, i will be looking in to this further.
Our arrivals process is Contactless to help with social distancing, most guests feel more comfortable with this, we email out all arrival information in advance, this can sometimes end up in a junk folder. We do always have someone available to assist on our main 0345 number on the door and walls .
The parking information is generally covered in the pre arrival call, we have parking discount vouchers available in the safe on arrival and at the reception desk for all guests, sorry to hear you hadn't seen these or been made aware of them.
we also have fans available on request for any guest who needs them .
We do have extremely high standards of housekeeping,very disappointing to hear this was not met on your stay this time. I will look at any areas of additional training required.
Had you contacted our duty manager on arrival about these issues we would have been happy to assist immediately.
Kind regards
Richard Beattie
Accommodation Manager
6/10 Satisfaisant
Voyageur vérifié
7 oct. 2020
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 1 nuit en septembre 2020
8/10 Bien
Olivia
15 sept. 2019
Les points forts : Propreté, personnel et service, confort de la chambre
Wednesday- Saturday stay
Olivia
Séjour de 3 nuits en septembre 2019
Réponse de The Spires - Edinburgh le 26 sept. 2019
Hello Olivia,
Thank you very much for staying with us at The Spires Edinburgh and for taking the time to share your feedback with us!
We are so glad you found our staff friendly and professional - we expect nothing less! :)
We do apologise that you encountered a maintenance issue during your time with us but we are happy we were able to resolve this promptly for yourself without any inconvenience.
We pride ourselves on providing a home away from home and aim to supply all amenities you may need during your time away.
I hope we can welcome you back on any future return visits to Edinburgh and that your boyfriend had a fabulous birthday!
Warm regards,
The Spires Team
10/10 Excellent
Voyageur vérifié
Voyage en famille, Voyage d’affaires
28 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en août 2019
Réponse de The Spires - Edinburgh le 26 sept. 2019
Hello,
Thank you very much for staying with us at The Spires Edinburgh and for taking the time to share your feedback with us!
We are so pleased to hear you enjoyed the location of our apartments, they are conveniently located in the heart of the city center making travelling around Edinburgh a breeze.
We do hope we can welcome you back on future return visits to Edinburgh!
Warm regards,
The Spires Team
4/10 Médiocre
Andreas
26 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Fint rum med ljudnivå som en nattklubb på natten.
Andreas
Séjour de 1 nuit en juin 2019
Réponse de the spires le 25 oct. 2019
Hello, Thank you for staying with us. The apartments are undergoing maintenance at the moment which will make us fresh and clean. Im sorry to hear that you were woken by the music, but we are a city centre accommodation and noise is to be expected. Warm regards The Spires Team
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
19 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en mai 2019
Réponse de spires le 25 oct. 2019
Hello, thank you for staying with us. We agree that our location is one of the best in Edinburgh for attractions and amenities. We like to make our guests feel like they are home from home when they stay with us.I hope we can welcome you back to Edinburgh again in the future. Regards The Spires Team
8/10 Bien
Voyageur vérifié
5 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mai 2019
Réponse de spires le 25 oct. 2019
Hello, Thank you for staying with us at The Spires Edinburgh and for taking the time to share your feedback with us. I do hope you enjoyed your time with us and we hope to welcome you back on future visits to the city! Warm regards, The Spires Team
8/10 Bien
Voyageur vérifié
Voyage en groupe
23 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en avril 2019
Réponse de spires le 25 oct. 2019
Hello and thank you for staying with us. We are glad that you enjoyed your stay with us and everything was to your liking. The doors are heavy as they have to be fire doors and they should be left closed. We look forward to welcoming you back to The Spires in the future.