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Avis sur Leonardo Royal Hotel Edinburgh

4 out of 5
Leonardo Royal Hotel Edinburgh
43 Jeffrey Street, Edinburgh, Scotland

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 807 avis sur 1356." "
Note des voyageurs de 8 (Bien), d’après 374 avis sur 1356." "
Note des voyageurs de 6 (Satisfaisant), d’après 109 avis sur 1356." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 1356." "
Note des voyageurs de 2 (Horrible), d’après 23 avis sur 1356." "

9,2/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

nadine Vergere

Séjour de 2 nuits en décembre 2023
Réponse de Mariana le 9 janv. 2024
Dear Nadine, We very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Mariana Reception Supervisor

10/10 Excellent

Corinne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel très bien placé. Personnel très agréable.
Séjour de 3 nuits en novembre 2023
Réponse de Laura le 21 nov. 2023
Dear Corinne,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

10/10 Excellent

pierre, Saint-Augustin-de-Desmaures

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast buffet excellent
Séjour de 2 nuits en novembre 2023
Réponse de Laura le 18 nov. 2023
Dear Pierre,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

8/10 Bien

Arnaud

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Leonardo Royal Edinburgh le 31 oct. 2023
Hi Arnaud, Thank you for taking the opportunity to post your review following your recent stay here in Edinburgh. I do hope we get to welcome you back in the near future. Regards. Leonardo Royal Team.

8/10 Bien

Arie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de KAJOL le 20 sept. 2023
Thankyou for reviewing,Kind Regards,Reception TeamLeonardo Royal Edinburgh

10/10 Excellent

Marie-Hélène TATIN usage

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel bien situé et propre
Séjour de 4 nuits en septembre 2023
Réponse de Greg Moorehead le 17 sept. 2023
Thank you Maria for your kind comments following your recent stay in Edinburgh. We look forward to welcoming you back again in the future. Greg Moorehead. Deputy General Manager.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Moyen
Draps déchirés, il n’y avait qu’une seule serviette dans la chambre, mais au moins 12 verres pour boire! Oreiller durs et inconfortables.
Séjour de 1 nuit en juin 2023
Réponse de Laura le 14 juin 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Leonardo Royal Edinburgh . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Leonardo Royal, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Reception Team

10/10 Excellent

Gaëtan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel parfaitement localisé pour la vielle ville
Chambre et sanitaire propre et fidèle aux photos. Le personnel était très serviable et le petit déjeuné inclut très copieux. Positionné juste à côté du Royal Mile, c’est un hôtel parfait comme point de départ pour toute visite dans la vielle ville, ou comme point de lancement pour prendre bus/train vers d’autre partie de la ville ou d’autre ville en Ecosse. Seul bémol étant la qualité du nettoyage pendant notre séjour – bien que la chambre fût propre à l’arrivé, le nettoyage journalier manquait d’assiduité.
Séjour de 4 nuits en mai 2023
Réponse de Laura le 26 mai 2023
Dear Gaetan,Thank you for taking the time to tell us about your experience at the Leonardo Royal Edinburgh . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Leonardo Royal, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Reception Team

8/10 Bien

Lucie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très bien situé pour visiter la old town!
Séjour de 2 nuits en mai 2023
Réponse de Laura le 26 mai 2023
Dear Lucie,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

10/10 Excellent

Raquel

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Laura le 12 mai 2023
Dear Raquel,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

10/10 Excellent

Francoise

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Etablissement de très bonne qualité / petit déjeuner excellent et très copieux !!!👍👍👍
Séjour de 4 nuits en avril 2023
Réponse de Laura le 2 mai 2023
Dear Francoise,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

10/10 Excellent

Stéphanie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien placé dans le vieux centre.
Séjour de 2 nuits en mars 2023
Réponse de Laura le 3 avr. 2023
Dear Stephanie,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
séjour de 3 nuits
Petit séjour en couple dans cette belle ville d'Edimbourg. concernant l'hôtel nous étions dans un chambre qui prenait l'eau!! je ne sais pas si toutes sont comme cela? mais avec l'humidité et condensation au fenêtre de l'eau coulait des fenêtre toute la nuit on avait le bruit de l'eau qui coule et le sol était trempe on a du mettre des linges. de plus malheureusement nous avions la chambre derrière l'ascenseur qui c'est trouvé être très bruyante un vas et vient jusqu'à tard dans la nuit. Sinon le service était très bien, personnel accueillant et rapide
Séjour de 3 nuits en décembre 2022
Réponse de Laura le 5 janv. 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Leonardo Royal Edinburgh . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Leonardo Royal, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Reception Team

4/10 Médiocre

laurent

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Murs en papier, travaux derrière l’hôtel dès 8h du matin et traffic incessant sur le devant de l’hôtel
Séjour de 3 nuits en décembre 2022
Réponse de Laura le 11 déc. 2022
Dear Laurent,Thank you for taking the time to tell us about your experience at the Leonardo Royal Edinburgh . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Leonardo Royal, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Reception Team

8/10 Bien

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2022
Réponse de Laura le 25 sept. 2022
Dear Laura,Thank you for taking the time to review your stay with us here at Jurys Inn Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

10/10 Excellent

Ayélé

Les points forts : Propreté, personnel et service, équipements
Malgré les travaux actuel, le personnel est au petit soin de nos demandes. Hôtel idéalement situé et au calme. Excellent séjour
Séjour de 3 nuits en septembre 2022
Réponse de Laura le 17 sept. 2022
Dear Ayélé,Thank you for taking the time to tell us about your experience at the Jurys Inn Edinburgh . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Jurys, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Reception Team

8/10 Bien

Mien Tje

Séjour de 1 nuit en août 2022
Réponse de Laura le 18 août 2022
Dear Mien Tje, We very much appreciate your comments regarding your stay at the Jurys Inn Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Reception Team

8/10 Bien

Nicole

Les points forts : Propreté et personnel et service
Globe trotteur
Très bon séjour, le bémol est du fait qu’il y a de la construction tout autour. Seulement un ascenseur fonctionnel et tres lent pour 7 étages. Personnel tres a l’écoute du client toujours serviable. Hôtel et chambre propre, excellent service.
Séjour de 2 nuits en juillet 2022
Réponse de Riley le 14 juil. 2022
Dear Nicole, I'd first like to express our gratitude that you took the time to share your feedback with us. I am delighted to hear that you enjoyed your stay, and that our staff were able to make it all the more better. Please accept my sincerest apologies that the stay was disrupted by the broken lift and the on-going construction. I am pleased to say that both our lifts are now fully functional. I hope that you come to stay with us again, and can see all the results of the improvements currently underway. Best wishes, Riley Reception

10/10 Excellent

Nicole

Séjour de 2 nuits en juillet 2022
Réponse de Laura le 17 juil. 2022
Dear Nicole, Thank you for taking the time to review your stay with us here at Jurys Inn Edinburgh. I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh. Once again, thank you for your feedback and have a pleasant day. Kind Regards, Reception Team

4/10 Médiocre

Jennifer

Les points forts : Propreté et personnel et service
Be aware there is major construction going on early morning and all day at the entire back of the hotel.
Séjour de 2 nuits en mai 2024
Réponse de Laura le 26 mai 2024
Dear Jennifer,Thank you for taking the time to tell us about your experience at the Leonardo Royal Edinburgh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I am very sorry regarding the construction noise you experienced during your stay. I will pass your concerns over to management and ask them to provide better updates.At Leonardo Royal, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Reception Team

10/10 Excellent

donald

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All OK
Séjour de 2 nuits en mai 2024
Réponse de Laura le 26 mai 2024
Dear Donald,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

2/10 Horrible

Melly and Mark

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Our room faced a major construction of a high rise only 20 feet from our window all we could see or hear was construction it was terrible also the room was small and cluttered
Séjour de 2 nuits en mai 2024
Réponse de James le 25 mai 2024
Dear Melly & MarkI would like to take this opportunity to thank you for choosing to stay at Leonardo Royal Edinburgh and taking the time to provide feedback from your recent stay. Please allow me to express my sincerest apologies for the issues during your stay; I am sorry that your experience did not meet your expectations. I will pass your comments to the management team to provide better updates regarding the construction behind the hotel. Once again, thank you for taking the time to review your stay.

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, équipements
Hotel was very centrally located. It's essentially across the street from the Waverley train station which made it a good choice for me. Staff was friendly and efficient. Only real complaint was that there was construction happening and there was a bunch of scaffolding directly outside my window, so I kept the blinds mostly closed so workers couldn't see in. It was also a bit noisy in the mornings when they started working, but otherwise that's more of an unlucky timing thing than a major issue. I'd stay there again if I was in Edinburgh on another trip, as it was a good spot and very convenient for getting around the main attractions of the city.
Séjour de 2 nuits en mai 2024
Réponse de James le 25 mai 2024
Dear AndrewWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Ernest

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gorgeous hotel. Service was exceptional. Hotel very clean and lovely. Can’t wait to come back.
Séjour de 2 nuits en mai 2024
Réponse de Laura le 24 mai 2024
Dear Ernest,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

10/10 Excellent

Justin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not too far from the train station and royal mile. Would recommend if you don’t mind some stairs to get to shops and food.
Séjour de 2 nuits en mai 2024
Réponse de James le 22 mai 2024
Dear JustinWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Beverly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the location of Leonardo Royal and the staff. Hotel is a 10 minute walk (with luggage) from the main train station. There are steps and a passageway right thru the property leading up to The High Street, which has numerous restaurants, pubs, churches, and at the top, Edinburgh Castle - all walking distance. Staff were wonderful, stored our luggage until check in, offered directions and dining suggestions. Would stay here again.
Séjour de 2 nuits en mai 2024
Réponse de Laura le 22 mai 2024
Dear Beverly,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

10/10 Excellent

Sueanne

Voyage en couple
Wonderful 3 day stay. Excellent location near train station and Royal Mile. Buffet breakfast was excellent and staff very accommodating.
Séjour de 3 nuits en mai 2024
Réponse de Laura le 21 mai 2024
Dear Sueanne,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

2/10 Horrible

ANOOP KUMAR

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Laura le 18 mai 2024
Dear Anoop Kumar,Thank you for taking the time to tell us about your experience at the Leonardo Royal Edinburgh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Leonardo Royal, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Reception Team

6/10 Satisfaisant

Jamie

Les points forts : Propreté
Séjour de 4 nuits en mai 2024
Réponse de Laura le 17 mai 2024
Dear Jamie,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

10/10 Excellent

Lisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice, clean room. Great location for Royal Mile
Séjour de 2 nuits en mai 2024
Réponse de Laura le 15 mai 2024
Dear Lisa,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

8/10 Bien

Gail

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient to everything.
Séjour de 5 nuits en mai 2024
Réponse de Laura le 12 mai 2024
Dear Gail,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

10/10 Excellent

Maggie, Melbourne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful property. I would stay here again! Very conveniently located and has access to everything you could want or need while staying in Edinburgh.
Séjour de 2 nuits en mai 2024
Réponse de Laura le 12 mai 2024
Dear Maggie,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

8/10 Bien

Alejandro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de James le 11 mai 2024
Dear AlejandroWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

8/10 Bien

Marsha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was in a great location. Only thing I would say is that hotel restaurant needs better menu selection and to actually have the items that are on the menu.
Séjour de 8 nuits en avril 2024
Réponse de Mariana le 9 mai 2024
Dear Marsha, We very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please allow me to express my sincerest apologies for the issues during your stay; I am sorry that your experience did not meet your expectations. I will pass your comments to the management teamThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards, Mariana Reception Supervisor Leonardo Royal Edinburgh

10/10 Excellent

Nancy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was very nice and comfortable, lov
Séjour de 2 nuits en avril 2024
Réponse de KAJOL le 8 mai 2024
Dear Nancy,Thankyou for reviewing your stay with us.We are glad you enjoyed our service and hospitality.Hope to see you again very soon.Kind Regards,Kajol YadavDuty ManagerLeonardo Royal Edinburgh

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Mariana le 9 mai 2024
Dear Patricia, We very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards, Mariana Reception SupervisorLeonardo Royal Edinburgh

10/10 Excellent

Mona

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is in perfect location, facilities good . Overall we enjoyed our stay.
Séjour de 3 nuits en mai 2024
Réponse de Mariana le 8 mai 2024
Dear Mona, We very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards, Mariana Reception SupervisorLeonardo Royal Edinburgh

8/10 Bien

John, Okotoks

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location
Séjour de 3 nuits en mars 2024
Réponse de Mariana le 7 mai 2024
Dear John, We very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards, Mariana Reception Supervisor Leonardo Royal Edinburgh

10/10 Excellent

Adah Rose

Séjour de 3 nuits en mai 2024
Réponse de Laura le 24 mai 2024
Dear Adah Rose,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

10/10 Excellent

Creed

Les points forts : Propreté
Séjour de 2 nuits en avril 2024
Réponse de Mariana le 2 mai 2024
Dear Creed, We very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,Mariana Reception SupervisorLeonardo Royal Edinburgh

10/10 Excellent

Elisabeth R

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great breakfast. Friendly staff. A bit of construction behind the hotel but not too noisy. Easy access to royal mile
Séjour de 4 nuits en avril 2024
Réponse de James le 29 avr. 2024
Dear Elisabeth We very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Ofelia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Son hoteles que me gustan por amplitud Comodidad y trato amable
Séjour de 2 nuits en avril 2024
Réponse de Laura le 26 avr. 2024
Dear Ofelia,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

10/10 Excellent

Neilam

Séjour de 1 nuit en avril 2024
Réponse de Laura le 15 mai 2024
Dear Neilam,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

10/10 Excellent

Shinya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Mariana le 25 avr. 2024
Dear Shinya, We very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards, Mariana Reception Supervisor Leonardo Royal Edinburgh

10/10 Excellent

Safa

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a great hotel with a great location. Staff is wonderful and the restaurant attached has a great breakfast buffet.
Séjour de 1 nuit en avril 2024
Réponse de James le 23 avr. 2024
Dear SafaWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Charikleia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A bit noisy due to construction.
Séjour de 4 nuits en avril 2024
Réponse de Laura le 23 avr. 2024
Dear Charikleia,Thank you for taking the time to review your stay with us here at Leonardo Royal Edinburgh.I was delighted to read that you enjoyed your stay with us and we look forward to seeing you again on your next visit to Edinburgh. I am very sorry about the noise that you experienced during your stay. I will pass your concerns to management and ask them to provide better updates.Once again, thank you for your feedback and have a pleasant day.Kind Regards,Reception Team

8/10 Bien

Erin

Les points forts : Personnel et service et équipements
Very lovely staff and the hotel was wonderful. Lovely big bed and just perfect for a romantic get away. Construction at the back of the hotel which was very noisy but wasn’t too much of an issue for us.
Séjour de 3 nuits en avril 2024
Réponse de James le 23 avr. 2024
Dear ErinWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Joni

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the staff -kym made every morning lovely
Séjour de 3 nuits en avril 2024
Réponse de James le 22 avr. 2024
Dear JoniWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well kept
Séjour de 2 nuits en avril 2024
Réponse de James le 22 avr. 2024
Dear MaryWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team

10/10 Excellent

Joanne, New York

Séjour de 1 nuit en avril 2024
Réponse de James le 11 mai 2024
Dear JoanneWe very much appreciate your comments regarding your stay at the Leonardo Royal Edinburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,JamesReception Team