Avis sur Apex Waterloo Place Hotel
Apex Waterloo Place Hotel
23-27 Waterloo Place, Edinburgh, Scotland
Avis
9,0
Merveilleux
9,2/10
Propreté
9,2/10
Personnel et service
9,0/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en couple
14 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de George Miliaras le 15 janv. 2024
Thank you for sharing your feedback about your recent stay at Apex Waterloo Place Hotel. We are delighted to hear that you had a very good experience and found our hotel to be very central, conveniently located with easy access to the express bus to the airport and hop-on hop-off buses.It's wonderful to know that you enjoyed our excellent breakfast and that our reception team took great care of you. Providing exceptional service is our top priority, and your kind words are greatly appreciated.If you have any further comments or suggestions, please feel free to share them with us. We hope to have the pleasure of welcoming you back in the future, providing you with another exceptional stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
8/10 Bien
PATRICIA
Voyage en famille
31 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
PATRICIA
Séjour de 3 nuits en décembre 2023
Réponse de George Miliaras le 31 déc. 2023
Thank you for your positive feedback about your recent stay at Apex Waterloo Place Hotel. We are delighted to hear that you found the hotel well-placed and that you enjoyed your visit to the beautiful city of Edinburgh.We appreciate your kind words and hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
franck
Voyage en couple
17 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
franck
Séjour de 5 nuits en décembre 2023
Réponse de Laura le 18 déc. 2023
Dear Franck, Thank you so much for your wonderful review. We are so happy to her that you enjoyed your breakfast and found our location to be to your liking. Thank you for your kind comment on our staff. We really do try our best to provide a great experience for our guests. Hopefully we will see you again sometime in future.Warm Regards, LauraFront Office Reception
10/10 Excellent
Michel
12 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michel
Séjour de 2 nuits en septembre 2023
Réponse de George Miliaras le 12 sept. 2023
Thank you for your positive feedback about your stay at Apex Waterloo Place Hotel. We are thrilled to hear that you found our staff to be very friendly. We believe that warm and personalized service is key to an unforgettable hotel experience, and we're delighted to know that we've succeeded in that aspect during your stay.We truly appreciate your kind words, and we hope to welcome you back for another pleasant experience in the near future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
frederic, ville d avray
Voyage en famille
21 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
frederic
Séjour de 5 nuits en juillet 2023
Réponse de Ali Mateen le 21 juil. 2023
Thank you so much for taking the time to share your wonderful experience at Apex Waterloo. We are thrilled to hear that our central location played a significant role in enhancing your overall vacation. We are delighted that you found our staff to be warm and friendly. Providing exceptional customer service is one of our top priorities, and we're glad our team members made a positive impression on you. Thank you again for your feedback and we hope to welcome you in the future for another enjoyable stay!
10/10 Excellent
nathalie
Voyage en famille avec de jeunes enfants
10 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nathalie
Séjour de 3 nuits en mai 2023
Réponse de Lauren | Reception le 10 mai 2023
Thank you for taking the time to share your positive experience with us. We're delighted to hear that you and your family enjoyed your stay at our hotel and that our central location was perfect for exploring Edinburgh.We're also happy to hear that our staff provided you with excellent service and answered all your questions, regardless of language. We pride ourselves on providing friendly and helpful service to all of our guests, and we're thrilled that you felt welcomed during your stay.We're glad that you enjoyed our generous breakfast options, and that we were able to accommodate any special requests you may have had. We appreciate your kind words, and we look forward to welcoming you back to our hotel in the future. Thank you for choosing to stay with us.
10/10 Excellent
Dorian
11 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Validé a 100%! Top!
Dorian
Séjour de 3 nuits en décembre 2022
Réponse de Savia le 19 déc. 2022
Dear Dorian,Thank you for such a wonderful review!I am delighted to hear that you had a wonderful stay, All of our team of that day will be thrilled to hear that you felt so well looked after.Thanking you for recognising the hard work they put in.Allow us to acknowledge the recognition offered by you on your future booking to thank you for the kind words and do something special for you future booking .We are looking forward in welcoming you in the future,Best Regards,Savia RodriguesFront Office Manager
10/10 Excellent
Elisabeth
17 oct. 2022
Elisabeth
Séjour de 1 nuit en août 2022
Réponse de David le 19 oct. 2022
Dear Elisabeth,Thank you for choosing Apex Waterloo Place Hotel We are delighted you enjoyed your stayWe do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warm regards,David GardinerDuty Manager
10/10 Excellent
Micah
13 oct. 2022
Micah
Séjour de 3 nuits en octobre 2022
Réponse de David le 19 oct. 2022
Dear Micah,Thank you for choosing Apex Waterloo Place Hotel We are delighted you enjoyed your stay We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warm regards,David GardinerDuty Manager
10/10 Excellent
Laetitia
10 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laetitia
Séjour de 2 nuits en juillet 2022
Réponse de Kay le 18 juil. 2022
Dear Laetita,
Thank you for taking the time to give your positive review. It is appreciated.
We are quite pleased to know that you have enjoyed your stay with us and that we have provided you with exceptional service. Our team members will be happy to read your kind comments.
Do feel free to come back. We would be happy to have you in our hotel again.
Warm regards.
6/10 Satisfaisant
Voyageur vérifié
20 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en novembre 2021
10/10 Excellent
jon
Voyage en couple
28 mai 2024
Les points forts : Propreté, personnel et service, équipements
jon
Séjour de 1 nuit en mai 2024
8/10 Bien
PUNDARIKAKSHUDU
Voyage en groupe
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
PUNDARIKAKSHUDU
Séjour de 2 nuits en mai 2024
Réponse de OA le 27 mai 2024
Dear CGanti, We would like to personally thank you for taking the time to post this review.Our team is delighted that you have chosen Apex Waterloo Hotel for your stay, and that our best efforts, services and central location have provided a comfortable and memorable time in EdinburghPlease accept our sincere apology for the unpleasant view. In the near future, please do not hesitate to contact our reception team which will assist you at check-in regarding your room allocation preferences.Best regards, Ourango. A Night Manager
10/10 Excellent
Martin
Voyage en couple
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martin
Séjour de 2 nuits en mai 2024
Réponse de George Miliaras le 27 mai 2024
Thank you for taking the time to share your feedback about your recent stay at Apex Waterloo Place Hotel. We are delighted to hear that you had a great experience and found our hotel conveniently located within a short walk to the city center.We strive to provide our guests with comfortable accommodations and convenient amenities to ensure a pleasant stay. Your kind words are greatly appreciated and will serve as encouragement for our team to continue delivering excellent service.We hope to have the pleasure of welcoming you back on your next visit to Edinburgh. If there is anything we can assist you with in the meantime, please do not hesitate to contact us.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Dhanalakshmi
Voyage en famille
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dhanalakshmi
Séjour de 3 nuits en mai 2024
Réponse de George Miliaras le 26 mai 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for sharing your experience with us.We are thrilled to hear that you loved your three-night stay with us and that you found our location convenient and our staff friendly. Your recommendation means a lot to us, and we are delighted that you had a positive overall experience.We understand that city center locations can sometimes come with a bit of traffic noise, and we appreciate your understanding in this regard. Nevertheless, we are pleased that it did not detract from your enjoyment of your stay.Should your travels bring you back to Edinburgh in the future, we would be honored to welcome you back to Apex Waterloo Place Hotel. If there is anything else we can assist you with, please do not hesitate to reach out.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Arun
Voyage en couple
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arun
Séjour de 1 nuit en mai 2024
Réponse de George Miliaras le 25 mai 2024
Thank you so much for taking the time to recommend Apex Waterloo Place Hotel based on your recent stay with us.We are delighted to hear that you enjoyed our hotel's central location and the quality of our facilities. Providing a comfortable and convenient experience for our guests is our top priority, and we are thrilled that we were able to meet your expectations.Your recommendation means a lot to us, and we truly appreciate your kind words. Should you find yourself planning another visit to Edinburgh in the future, we would be honored to welcome you back to Apex Waterloo Place Hotel.If there is anything else we can assist you with or if you have any further feedback to share, please feel free to reach out to us anytime.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Jennifer
Voyage en famille
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en mai 2024
Réponse de George Miliaras le 23 mai 2024
Thank you very much for taking the time to share your positive feedback about your recent stay at Apex Waterloo Place Hotel. We are thrilled to hear that you had a great experience and that our staff, room, and cleanliness met your expectations.Providing exceptional service and maintaining high standards of cleanliness are among our top priorities, and we are delighted that our efforts contributed to making your stay enjoyable.Your kind words will be shared with our team, as they serve as a great motivation to continue delivering excellent service to all our guests.Once again, thank you for choosing to stay with us. Should you have any future travel plans to Edinburgh, we would be honored to welcome you back for another memorable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
8/10 Bien
Vera
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vera
Séjour de 3 nuits en mai 2024
Réponse de George Miliaras le 21 mai 2024
Thank you for taking the time to share your feedback about your recent stay at Apex Waterloo Place Hotel. We are delighted to hear that you enjoyed our convenient location, which provided easy access to the train station and major attractions in Edinburgh.At Apex Waterloo Place Hotel, we strive to offer our guests a comfortable and convenient experience, and we are pleased to learn that our location met your expectations.If you have any further comments or if there is anything else we can assist you with, please feel free to reach out to us directly. We value your feedback and look forward to welcoming you back for another enjoyable stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
James
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 4 nuits en mai 2024
Réponse de George Miliaras le 21 mai 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for sharing your positive feedback with us. We are delighted to hear that you found our staff to be super helpful and that you appreciated the well-maintained property.It's wonderful to know that you enjoyed our in-house spa and found it to be excellent. We strive to provide our guests with the highest level of service and amenities, and we are pleased that we met your expectations.We look forward to welcoming you back to Apex Waterloo Place Hotel for another exceptional stay. If there is anything else we can assist you with, please do not hesitate to contact us.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
8/10 Bien
Daina
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daina
Séjour de 4 nuits en mai 2024
Réponse de George M le 21 mai 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for taking the time to share your feedback with us. We are pleased to hear that you had an enjoyable experience overall.Your feedback is valuable to us, and we will use it to continue improving our services and facilities. If there are any specific areas where you feel we can enhance your experience in the future, please don't hesitate to let us know.We hope to have the opportunity to welcome you back to Apex Waterloo Place Hotel in the future and provide you with an even better experience.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
KAYA C
Voyage en groupe
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KAYA C
Séjour de 2 nuits en mai 2024
Réponse de George Miliaras le 21 mai 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for taking the time to share your wonderful experience with us. We are thrilled to hear that our hotel's central location in the heart of Old Town allowed you to explore the beautiful sights and landmarks of Edinburgh with ease.It brings us great pleasure to know that you enjoyed the spaciousness of your room, the comfort of the bed, and the spectacular amenities offered at our hotel. We are especially delighted that you had the opportunity to unwind in our pool and sauna after a long day of sightseeing.We hope to have the pleasure of welcoming you back to Apex Waterloo Place Hotel for another memorable stay. If there is anything further we can assist you with, please feel free to reach out to us.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Stacey Lynn
Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stacey Lynn
Séjour de 6 nuits en mai 2024
Réponse de Front Desk Duty Manager le 17 mai 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for taking the time to share such a wonderful review of your experience with us. We are thrilled to hear that you found our hotel to be conveniently located and that you enjoyed the various amenities and dining options we offer.It's fantastic to hear that you appreciated the proximity of our hotel to key transportation hubs and attractions, as well as the nearby dining options such as Mamma Roma and Maker's Mash. We're delighted that you enjoyed your breakfast experience at Elliot's and that our staff provided friendly service throughout your stay.We're especially pleased to hear that you found your room amenities, including the spacious shower and comfortable beds, to meet your expectations. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're glad that we succeeded in this regard.Thank you once again for your kind words and recommendation. We look forward to welcoming you back to Apex Waterloo Place Hotel in the future for another fantastic stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Carol
Voyage en groupe, Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carol
Séjour de 1 nuit en mai 2024
Réponse de George Miliaras le 17 mai 2024
Thank you for taking the time to rate your recent stay at Apex Waterloo Place Hotel. We are delighted to see that you had a wonderful experience, and we appreciate your positive rating of 5 out of 5.It's always a pleasure to receive such positive feedback from our guests, and we are thrilled to know that we met your expectations during your time with us.Should you have any further comments or if there is anything else we can assist you with, please feel free to reach out. We are here to ensure that your future stays are just as enjoyable.Thank you once again for choosing Apex Waterloo Place Hotel. We look forward to welcoming you back for another excellent stay in the future!Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Gary
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gary
Séjour de 3 nuits en mai 2024
Réponse de George Miliaras le 17 mai 2024
Thank you for taking the time to rate your recent stay at Apex Waterloo Place Hotel. We are delighted to see that you had a wonderful experience, and we appreciate your positive rating of 5 out of 5.It's always a pleasure to receive such positive feedback from our guests, and we are thrilled to know that we met your expectations during your time with us.Should you have any further comments or if there is anything else we can assist you with, please feel free to reach out. We are here to ensure that your future stays are just as enjoyable.Thank you once again for choosing Apex Waterloo Place Hotel. We look forward to welcoming you back for another excellent stay in the future!Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Karen, Pensacola
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 2 nuits en mai 2024
Réponse de Ourango. A le 16 mai 2024
Thank you for your kind words about your recent stay with us at Apex Waterloo Place Hotel.We're thrilled to hear that you enjoyed our convenient central to explore Edinburgh City and our menus.We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with, please feel free to reach out to us. Best regards, Ourango. A Night Manager Apex Waterloo Place Hotel
10/10 Excellent
Gaynor
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gaynor
Séjour de 2 nuits en mai 2024
Réponse de George Miliaras le 14 mai 2024
Thank you so much for your kind words and for taking the time to share your experience at Apex Waterloo Place Hotel!We're thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring Edinburgh. It's fantastic to know that our staff went above and beyond to ensure you had a comfortable stay, including making you a hot toddy for your laryngitis! We always strive to provide exceptional service, and it's wonderful to see that reflected in your feedback.If there's anything else we can assist you with or if you plan to visit Edinburgh again in the future, please don't hesitate to let us know. We would love to welcome you back for another memorable stay!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
6/10 Satisfaisant
Steve
12 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Steve
Séjour de 3 nuits en mai 2024
Réponse de George Miliaras le 13 mai 2024
Thank you for sharing your detailed feedback with us. We're glad to hear that you enjoyed the central location and breakfast options. However, we sincerely apologize for the cleanliness issues you experienced during your stay. This does not meet our usual standards, and we will address it with our housekeeping team to ensure improvements are made. Your comments are invaluable to us as we strive to provide exceptional experiences for all our guests. We hope to have the opportunity to welcome you back and deliver a much-improved stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Carolyn
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carolyn
Séjour de 4 nuits en mai 2024
Réponse de George Miliaras le 13 mai 2024
Thank you for your glowing review! We're delighted to hear that you enjoyed our prime location and found our staff to be friendly and helpful. Recommendations like yours mean a lot to us, and we truly appreciate your kind words. Should your travels bring you back to Edinburgh, we would be honored to welcome you again for another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Issam
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Issam
Séjour de 1 nuit en mai 2024
Réponse de George Miliaras le 10 mai 2024
Thank you for your kind words about our staff at Apex Waterloo Place Hotel. We're delighted to hear that you found them amazing and super helpful during your stay. Providing exceptional service is our priority, and it's great to know that our team made your experience memorable.We hope to have the opportunity to welcome you back for another fantastic stay in the future.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Brenda
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brenda
Séjour de 2 nuits en mai 2024
Réponse de George Miliaras le 10 mai 2024
Thank you for your glowing review of Apex Waterloo Place Hotel! We're thrilled to hear that you had an amazing experience during your stay and that you found our location convenient and our staff wonderful. We'll be sure to pass along your compliments to Mitch in the bar for making you the best Cosmo you've ever had!We appreciate your recommendation and hope to welcome you back for another wonderful stay in the heart of Edinburgh.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Lindsay
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lindsay
Séjour de 2 nuits en mai 2024
Réponse de George Miliaras le 10 mai 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for sharing your feedback with us. We're pleased to hear that you found our hotel convenient and comfortable, and that our staff were helpful during your stay. Providing excellent service is important to us, and we're glad to know that our team members met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
8/10 Bien
Maria
Voyage en famille
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 2 nuits en mai 2024
Réponse de George Miliaras le 10 mai 2024
Thank you for taking the time to share your experience at Apex Waterloo Place Hotel. We're glad to hear that you enjoyed our convenient location and found our staff helpful and friendly. We apologize for any inconvenience caused by the unexpected aspect of your room being at street level. Your feedback is valuable to us, and we will take it into consideration to improve our guests' experiences. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
ZHIHLI
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ZHIHLI
Séjour de 4 nuits en mai 2024
Réponse de George Miliaras le 10 mai 2024
Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed our excellent location and the delicious breakfast during your stay at Apex Waterloo Place Hotel. Your satisfaction is important to us, and we're glad that we could contribute to a positive experience. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to reach out. We look forward to welcoming you back soon!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Lisa
Voyage en groupe
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 4 nuits en avril 2024
Réponse de George Miliaras le 7 mai 2024
Thank you for choosing to stay at Apex Waterloo Place and for taking the time to share your experience with us. We're delighted to hear that you and your friends enjoyed your stay and that our staff's friendliness and helpfulness made a positive impression on you. It's wonderful to know that you were able to relax and unwind in our sauna and pool after exploring the city.We're pleased that our central location added to the convenience of your trip, allowing you to explore Edinburgh with ease.If there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know. We look forward to welcoming you back on your next visit to the city!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Karina
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karina
Séjour de 3 nuits en mars 2024
Réponse de George Miliaras le 7 mai 2024
Thank you for taking the time to share your wonderful experience at Apex Waterloo Place Hotel. We're delighted to hear that our central location, excellent facilities, and friendly staff made your stay memorable. It's fantastic to know that you enjoyed the comfort of your room and took advantage of our leisure facilities after a day of exploring Edinburgh. We strive to provide high-quality breakfast options to start your day right, and we're thrilled to hear that you found it generous and satisfying.Your recommendation means a lot to us, and we can't wait to welcome you back on your next visit to Edinburgh. If there's anything we can assist you with in the meantime, please feel free to reach out.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Marta
7 mai 2024
Marta
Séjour de 4 nuits en mai 2024
Réponse de George Miliaras le 27 mai 2024
Thank you so much for your wonderful feedback and for rating your experience at Apex Waterloo Place Hotel with a perfect score! We are thrilled to hear that you had such an enjoyable stay with us.Providing our guests with a memorable and comfortable experience is our top priority, and we are delighted that our efforts met your expectations. Your appreciation for our efforts motivates us to continue delivering excellent service to all our guests.We sincerely hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything we can do to make your next stay even more enjoyable, please feel free to let us know.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
8/10 Bien
larry
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
larry
Séjour de 3 nuits en avril 2024
Réponse de George Miliaras le 7 mai 2024
Thank you for your valuable feedback regarding your recent stay at Apex Waterloo Place Hotel. We're glad to hear that you enjoyed your time with us.We understand the importance of keeping our guests informed about local events and attractions. We apologize for any inconvenience caused by missing the annual Beltane Festival. We'll certainly take your suggestion on board and work on providing more information about events happening in Edinburgh to enhance our guests' experience.If there's anything else we can do to make your future stays more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Dawn
6 mai 2024
Dawn
Séjour de 2 nuits en avril 2024
Réponse de AO le 27 mai 2024
Dear Dawn, Thank you for time to post this review.We are delighted that you have chosen to experience the city of Edinburgh at Apex Waterloo Hotel.Our team is thrilled that our best efforts, services and central location provided a memorable and comfortable stay with us. We are looking forward to welcoming you again in the near future, if any assistance is required on our behalf with your future stays, our reception available 24/7, is more than happy to assist you. Best regards, OurangoNight Manager0131 523 1819
4/10 Médiocre
Thomas
Voyage en couple
6 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Thomas
Séjour de 4 nuits en mai 2024
Réponse de George Miliaras le 6 mai 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the noise from the nearby bus stop. We understand the importance of a peaceful stay and will take your comments into consideration as we strive to improve our facilities. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Harry Jack
5 mai 2024
Harry Jack
Séjour de 2 nuits en mai 2024
Réponse de OA le 26 mai 2024
Dear Harry, We would like to thank you for your thoughtful review.Our team is delighted and honoured that our best efforts and services made your stay at Apex Waterloo Hotel memorable and comfortable .We are looking forward to welcoming you again soon, in the meantime please do not hesitate to contact our team if further assistance is required with your next reservation. Kind regards, Ourango. A Aoex Waterloo Hotel 0131 523 1819
8/10 Bien
Marilyn
30 avr. 2024
Marilyn
Séjour de 1 nuit en avril 2024
Réponse de George M le 21 mai 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for taking the time to share your feedback with us. We are pleased to hear that you had an enjoyable experience overall.Your feedback is valuable to us, and we will use it to continue improving our services and facilities. If there are any specific areas where you feel we can enhance your experience in the future, please don't hesitate to let us know.We hope to have the opportunity to welcome you back to Apex Waterloo Place Hotel in the future and provide you with an even better experience.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
6/10 Satisfaisant
Dorothy
Voyage en groupe
29 avr. 2024
Les points faibles : Personnel et service et équipements
Dorothy
Séjour de 3 nuits en mars 2024
Réponse de George Miliaras le 29 avr. 2024
Thank you for bringing your experience to our attention. We apologize for any inconvenience caused by the inconsistency in service you encountered during your stay. It's disheartening to hear that the level of service provided by our staff did not meet your expectations.We will address your feedback with our team to ensure that all members are delivering the high standard of service we strive for consistently. Your comments will be shared with the night shift team to recognize their exemplary service and to further motivate them.We appreciate your understanding and hope to have the opportunity to restore your confidence in our hotel on your next visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Rae Anne
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rae Anne
Séjour de 2 nuits en avril 2024
Réponse de George Miliaras le 29 avr. 2024
Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel's location to be convenient for your stay.If there are any additional comments or suggestions you would like to share, please feel free to let us know. We value your input and strive to ensure that every aspect of your stay meets your expectations.We hope to welcome you back to Apex Waterloo Place Hotel in the near future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Yuen Yee
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yuen Yee
Séjour de 1 nuit en avril 2024
Réponse de George Miliaras le 29 avr. 2024
Thank you for sharing your experience at Apex Waterloo Place Hotel. We are delighted to hear that you found our staff to be friendly and efficient, and that you enjoyed our convenient location near the main train station. It's wonderful to know that you found your room to be clean, spacious, and comfortable.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
8/10 Bien
Debra
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Debra
Séjour de 3 nuits en avril 2024
Réponse de George Miliaras le 28 avr. 2024
Thank you for sharing your experience with us, and we're delighted to hear that you enjoyed your stay at our hotel and found our location convenient and our staff welcoming.We sincerely apologize for any inconvenience caused by the delayed wake-up calls. Your feedback is invaluable, and we will address this issue with our team to ensure that we improve our wake-up call service for future guests. Your recommendation means a lot to us, and we truly appreciate your understanding and support.If there is anything else we can assist you with or if you plan to visit Edinburgh again in the future, please don't hesitate to reach out to us. We would love to welcome you back and ensure that you have a flawless stay with us.Thank you once again for choosing to stay at Apex Waterloo Place Hotel, and we look forward to the opportunity to host you again soon.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Robert
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 5 nuits en avril 2024
Réponse de George Miliaras le 27 avr. 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay at Apex Waterloo Place Hotel and found our property to be conveniently located within walking distance of Calton Hill, Edinburgh Castle, and the Royal Mile.Exploring Edinburgh's iconic landmarks from our hotel's doorstep is indeed a fantastic experience, and we're glad that you had the opportunity to do so.We hope to have the pleasure of welcoming you back for another memorable stay in the future. If there's anything more we can do to make your next visit even better, please feel free to let us know.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Emma
Voyage en groupe
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emma
Séjour de 4 nuits en avril 2024
Réponse de George Miliaras le 26 avr. 2024
Thank you for your wonderful feedback regarding your recent stay at Apex Waterloo Place Hotel. We are thrilled to hear that you enjoyed our excellent location and found our property beautiful. It’s especially gratifying to know that our staff made you feel welcome and were able to accommodate your needs effectively.We strive to make every guest's experience memorable, and your kind words are a delightful affirmation of our efforts. We look forward to welcoming you back soon for another enjoyable visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
6/10 Satisfaisant
Himesh, Romford
Voyage en couple
25 avr. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Himesh
Séjour de 3 nuits en avril 2024
Réponse de George Miliaras le 26 avr. 2024
Thank you for taking the time to provide a detailed review of your stay at Apex Waterloo Place Hotel. We are delighted to hear that you had a fabulous trip to Edinburgh and appreciated our central location, the proximity to key attractions, and the attentive service from our front desk staff.However, we sincerely apologize for the issue with the mould in the bathroom grouting. We understand how important a clean and well-maintained bathroom is to the overall guest experience, and it's clear we fell short in this aspect. We appreciate you bringing this to our attention, and we will ensure that our housekeeping and maintenance teams address this immediately to prevent similar issues in the future.We are glad that this did not detract too much from your overall experience, and it's wonderful to know that you enjoyed your stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a flawless experience that fully meets your expectations.Thank you again for choosing Apex Waterloo Place Hotel. We look forward to your next visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Rocky
Voyage en groupe
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rocky
Séjour de 1 nuit en avril 2024
Réponse de George Miliaras le 26 avr. 2024
Thank you for sharing your experience from your recent stay at Apex Waterloo Place Hotel. We're delighted to hear that even during a brief visit, you found our staff friendly and helpful, and that you enjoyed the bar and the complimentary breakfast and drink. Our team strives to provide welcoming and attentive service to ensure every guest has a pleasant and memorable stay.We appreciate your kind words and are thrilled that you would choose to stay with us again. We look forward to welcomingyou back for another enjoyable visit. Whether it's for another quick trip or a longer stay, we're committed to making your experience delightful each time.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
2/10 Horrible
Pedro
24 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Pedro
Séjour de 2 nuits en avril 2024
Réponse de George Miliaras le 14 mai 2024
ChatGPTSubject: Apologies for Any InconvenienceDear [Guest],Thank you for taking the time to share your feedback with us. We sincerely apologize for any aspects of your stay that fell short of your expectations.Your feedback is invaluable to us as it helps us identify areas where we can improve our services. Rest assured, we take your comments seriously and will address them promptly to ensure a better experience for our future guests.If there's anything specific you would like to discuss or if there's anything we can do to make amends for any shortcomings during your stay, please feel free to reach out to us directly.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel