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Avis sur The Scotsman Hotel

4 out of 5
The Scotsman Hotel
20 North Bridge, Edinburgh, Scotland

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 699 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 197 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 71 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 1001." "

9,4/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

david

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable
Séjour agréable. Seul bémol les travaux en bas de l’hôtel (mais l’hôtel n’y est pour rien!). Nous avons testé le restaurant, il n’est absolument pas à la hauteur de la qualité de l’hôtel…à éviter!
Séjour de 5 nuits en octobre 2022
Réponse de General Manager le 19 oct. 2022
Hi David, Thank you for the review. We have shared your feedback with our team and hope to welcome you back to the hotel in the future.

10/10 Excellent

Gérard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2020
Réponse de Anne le 7 nov. 2020
Thank you very much for your score and glad you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Hugues

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing hotel in Edimburgh
Great hotel - many services and new rooms
Séjour de 1 nuit en mars 2020
Réponse de Gregor Thomson - Duty Manager le 5 mars 2020
Dear Hugues, Thank you for your 10/0 review!

6/10 Satisfaisant

Fabienne

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Attention, attention...
Attention arnaque !!! Ne réservez jamais le petit-déjeuner avant d'être sur place. Si votre avion part tôt le matin, vous n'aurez pas de petit-déjeuner, mais surtout même pas un petit sac avec au moins une pomme a l'intérieur. Mais vous aurez payé le petit déjeuner !!!! Et malgré des échanges de mails, on vous répondra qu'un remboursement est absolument impossible... Mauvaise volonté tout simplement. Absolument pas digne d'un hotel qui se veut haut de gamme.
Séjour de 3 nuits en septembre 2019
Réponse de Lisa Anderson, Deputy General Manager le 29 sept. 2019
Dear Fabienne, Thank you for your review, I am sorry that you were not happy with our breakfast room not being available on your last morning as early as you left. I do hope that all other aspects of your stay were enjoyable and that you had a great time in Edinburgh overall. Kind regards

8/10 Bien

Alexandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel idéalement placé pour faire tout Edimbourg à pied, à proximité de toutes les commodités. Personnel très gentil. Petits-déjeuner copieux et traditionnels.
Séjour de 3 nuits en juillet 2019

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria a l.accueil est exceptionnelle de gentillesse et de professionnalisme..
Séjour de 4 nuits en avril 2019
Réponse de The Scotsman Team le 28 mai 2019
Thank you for your review of the Scotsman Hotel, we are delighted that you have enjoyed your stay with us. Warm regards

10/10 Excellent

Elisabeth, Hyères

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magique, Superbe !
Parfait sur tous les plans, tout est dans le détail, literie de grande qualité, personnel aux petits soins et très aimable, petit déjeuner très complet, hôtel parfaitement situé. Établissement à recommander sans aucune réserve qui a parfaitement contribué à la réussite de notre séjour.
Séjour de 2 nuits en avril 2019
Réponse de The Scotsman Hotel le 28 mai 2019
Thank you for your review of the Scotsman, we are delighted that you have enjoyed your stay with us. Warm regards

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La situation géographique de l'hôtel en plein centre de la vieille ville et l'histoire du bâtiment dont il tire son nom.
Séjour de 2 nuits en avril 2019
Réponse de Nick le 8 avr. 2019
Thankyou

10/10 Excellent

Marie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quand vous rentrez déjà ça sent très bons et ça c’est important Le personnel est vraiment agréable nous avons eu à l’accueil Maria et Damien qui ont été vraiment charmant ainsi que les autres mais eux ils parler français Surtout quand vous ne parlez que très peu anglaisLa propreté de l’hôtel moi j’ai rien trouvé à dire ni mon amie qui était avec moi tous les matins il faisait notre chambre et je peux vous dire que c’est quand même agréable de rentrer le soir et de voir que votre chambre est très propre.Nous nous étions dans la chambre 608 au 6 étage Une vue incroyable sur les toits comme si que vous étiez sur Paris et au fond le dôme vraiment très Agréable
Séjour de 4 nuits en mars 2019
Réponse de Hotel Reception le 7 avr. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Frédérique, Nice

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel parfait ! J’ai craqué pour les chambres qui sont sublimes
Séjour de 2 nuits en février 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2019

10/10 Excellent

Jane

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely stay
Séjour de 2 nuits en avril 2024
Réponse de Jan Coskun - General Manager le 8 mai 2024
Dear Jane, Thank you for you review. The team are glad you enjoyed your stay. Hopefully, we will see you on your next visit to Edinburgh Kind regardsThe Management Team

10/10 Excellent

Rebecca

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Right in the heart of the city. Beautiful hotel, great location. A bit of construction in the area but did not affected the stay. Parking not available at the hotel but the hotel staff provided a place very easy, reliable and near the hotel. Hotel restaurant had delicious food. Overall very happy with my stay.
Séjour de 3 nuits en mai 2024
Réponse de Jan Coskun - General Manager le 8 mai 2024
Dear Rebecca, Thank you for your kind review. Construction surrounding the hotel being finished soon should aide parking for our guests. We are delighted you enjoyed The Grand Cafe and the hotel facilities.We do hope to welcome you back to The Scotsman in the future. Kind regards The Management Team

8/10 Bien

Robert D

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location surrounded by construction. Not clear where to drop bags. Dining good. Excellent location near Royal Mile.
Séjour de 3 nuits en avril 2024
Réponse de Jan Coskun - General Manager le 8 mai 2024
Dear Robert, Thank you for your feedback. Good to hear you enjoyed the dining experience at the hotel and the location. Construction surrounding the hotel will hopefully be complete soon. Well noted concerning the luggage drop off point. Your point has been relayed onto the concierge team. We look forward to welcoming you back to the hotel in the near future. Kind regards The Management Team

10/10 Excellent

Robert

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location for those to enjoy Edinburgh by train or foot. Great staff who helped with laundry, reservations and more. Quiet room. Good blacklit drapes. Love having drinks and supper down at the restaurant.
Séjour de 3 nuits en avril 2024
Réponse de GM le 5 mai 2024
Dear Robert,Thank you for your positive review. I'm glad to read that you have enjoyed your stay overall. I hope we can welcome you again soon.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

10/10 Excellent

SHEILA

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Scotsman was right across the street from the train station making it easy for two with women with a lot of luggage. The hotel was clean and the rooms were spacious. The food was delicious and was available until late morning. The staff was amazing, and the concierge even walked us to the train station to help us find the right train to our next destination.
Séjour de 2 nuits en avril 2024
Réponse de GM le 2 mai 2024
Dear Sheila,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay overall and I hope we can welcome you again sometime soon.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

10/10 Excellent

NAO

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
スタッフの皆さんはとても親切でフレンドリーでとても気持ちが良く滞在出来ました。 外見は歴史を感じることができ、お部屋もリノベーションされており、明るくとても清潔でした。 エディンバラに行く際はまた必ず泊まろうと思います。
Séjour de 1 nuit en avril 2024
Réponse de GM le 2 mai 2024
Dear Nao,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay overall and I hope we can welcome you again sometime soon.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

10/10 Excellent

Ryan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay at the Scotsman. Perfectly located next to the Old Town, and small walking distance to the New Town. Highly recommended.
Séjour de 2 nuits en avril 2024
Réponse de GM le 1 mai 2024
Dear Ryan,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope that we can welcome you again sometime soon.Kind Regards,Jan CoskunGeneral Manager

10/10 Excellent

Catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de GM le 1 mai 2024
Dear Catherine,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope that we can welcome you again sometime soon.Kind Regards,Jan CoskunGeneral Manager

10/10 Excellent

Donald

Great staff
Séjour de 2 nuits en avril 2024
Réponse de GM le 1 mai 2024
Dear Donald.Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope that we can welcome you again sometime soon.Kind Regards,Jan CoskunGeneral Manager

10/10 Excellent

Georgette, Orlando

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful
Séjour de 1 nuit en avril 2024
Réponse de GM le 1 mai 2024
Dear Georgette.Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope that we can welcome you again sometime soon.Kind Regards,Jan CoskunGeneral Manager

8/10 Bien

Ria

Les points forts : Équipements
.
Séjour de 3 nuits en avril 2024
Réponse de Reception Manager le 29 avr. 2024
Dear Ria, Good to hear you enjoyed your stay at The Scotsman! We hope to welcome you back in the near future! The Management Team

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful building, very central to the city with friendly and welcoming staff.
Séjour de 2 nuits en avril 2024
Réponse de Reception Manager le 29 avr. 2024
Dear Michael,Great to hear you enjoyed your stay at The Scotsman! We look forward to welcoming you back in the near future. Kind regards The Management Team

10/10 Excellent

Mary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a very stylish hotel with a lovely paneled room with a minibar! Lots to do in this area, and great staff who were helpful with dinner recommendations and best places to shop!
Séjour de 1 nuit en avril 2024
Réponse de GM le 28 avr. 2024
Dear Mary,Thank you for your positive review. I'm glad to read that you have enjoyed your time with us and I hope we can welcome you again in the future.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

6/10 Satisfaisant

Kristin

Great location just off the Royal Mile. Bed was comfy and bathroom was modern and clean. But the service was just average. I was checked into an occupied room and didn't get much of an apology. Carpet and upholstery on the chair and bench in the room were dirty and stained. Service in the Grand Cafe was poor. Breakfast service staff were lovely and free breakfast was nice. Overall a bit disappointed and I won't be back. Not worth the price.
Séjour de 7 nuits en avril 2024
Réponse de Reception Manager le 27 avr. 2024
Dear Ms Bower, Thank you for your feedback. We always appreciate our guests views good or bad so we can improve our service. Mistakes do happen in hotels and the team at Reception have been briefed on how to resolve such errors in the future. Furthermmore, Housekeeping have been informed to look at the room you stayed in condition. Feedback has also been provided to The Grand Cafe and the Breakfast Team. Hopefully we do get the opportunity to welcome you back to The Scotsman. Kind regardsThe Management Team

6/10 Satisfaisant

Carole

Voyage en groupe
Very basic room, not in the least like the twin room expected from your website. Hot buffet breakfast very unappealing with tray of fried eggs hard and rubbery. Scrambled eggs a slightly sweet taste All told very disappointed in our stay. Certainly not worth the £300 plus . Expect more than this.
Séjour de 1 nuit en avril 2024
Réponse de GM le 27 avr. 2024
Dear Carole,Thank you for your review. We appreciate this crucial feedback so that we may do right by our future guests.I hope we have the chance to welcome you again.KInd Regards,Jan CoskunGeneral Manager

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice people and convenient. Public spaces were not optimal, but rooms were great.
Séjour de 2 nuits en avril 2024
Réponse de GM le 26 avr. 2024
Dear Andrew,Thank you for your review. I'm glad to see that you have enjoyed your stay overall and I hope we can welcome you again. Please also rest assured that we have made note of your comment regarding the public and will be looking to improve this for future.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

10/10 Excellent

Christopher

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location and beautiful building, great service and free scotch. Super!
Séjour de 1 nuit en avril 2024
Réponse de GM le 21 avr. 2024
Dear Christopher,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope we can welcome you again.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

10/10 Excellent

Vivienne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de GM le 21 avr. 2024
Dear Vivienne,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope we can welcome you again.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

10/10 Excellent

Nicola

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent locations for the train station, the Royal mile and the old quarter. Lovely hotel.
Séjour de 2 nuits en avril 2024
Réponse de GM le 21 avr. 2024
Dear Nicola,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope we can welcome you again.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

10/10 Excellent

Gavin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel but access with construction is very difficult
Séjour de 4 nuits en mars 2024
Réponse de Jan Coskun General Manager le 9 avr. 2024
Dear Gavin,Thank you for your positive review. I'm glad to read that you have enjoyed your stay with us overall and I hope we can welcome you again.Haste Ye Back!

8/10 Bien

Carina

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Om personalen varit vänligare och mer hjälpsam skulle jag ge toppbetyg, men det allmänna bemötandet drar ner betyget avsevärt. Oredan vid frukosten (kaffemaskiner som behövde rengöras vilket personalen ignorerade) samt avsaknaden av något så elementärt som ost bör också nämnas. Att sedan bli inträngd i ett hörn i hissen när personal pressade sig på med en brickvagn, och ytterligare en anställd klämde sig in på nästa våning är inte gott bemötande av hotellgäster.
Séjour de 3 nuits en avril 2024
Réponse de Jan Coskun General Manager le 9 avr. 2024
Dear Carina,Thank you for your review. I apologise for the inconveniences that you have addressed in your writing, and the issues you've raised will be looked into so that we may do right by our future guests.I hope that we have the chance to welcome you again in the future.Warm Regards,

10/10 Excellent

ARIADNA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es un hotel hermoso que te hace sentir la vibra de Edimburgo definitivamente regresaría, es espectacular
Séjour de 1 nuit en avril 2024
Réponse de Jan Coskun General Manager le 9 avr. 2024
Dear Ariadna,Thank you for your positive review. I'm glad to read that you have enjoyed your stay with us overall and I hope we can welcome you again.Haste Ye Back!

10/10 Excellent

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent. Beautiful hotel and spacious room. Location is perfect for walking around town. Please be aware that parking is off site and about a 10 minute walk from the property. It was a little challenging for us to find the parking.
Séjour de 1 nuit en mars 2024
Réponse de Jan Coskun General Manager le 9 avr. 2024
Dear Susan,Thank you for your positive review. I'm glad to read that you have enjoyed your stay with us overall and I hope we can welcome you again.We will look into the parking instructions being clearer for our future guests.Haste Ye Back!

10/10 Excellent

Justin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Jan Coskun General Manager le 9 avr. 2024
Dear Justin,Thank you for your positive review. I'm glad to read that you have enjoyed your stay with us overall and I hope we can welcome you again.Haste Ye Back!

10/10 Excellent

Sheung Yung, Hong Kong

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location
Séjour de 4 nuits en janvier 2024
Réponse de Jan Coskun - General Manager le 1 avr. 2024
Dear Sheung Yung,Thank you for your review. I'm glad you enjoyed your stay and please come again soon!Kindest Regards,

10/10 Excellent

Claire Louise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Jan Coskun, General Manager le 6 avr. 2024
Dear Claire Louise,Thank you for your positive review. I'm glad you have enjoyed your time with us and I hope we can welcome you again soon.Haste Ye Back!Kindest Regards,

10/10 Excellent

Daryl Ann

Séjour de 3 nuits en mars 2024
Réponse de GM le 21 avr. 2024
Dear Daryl Ann,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope we can welcome you again.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

10/10 Excellent

Donald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a great hotel. Centrally located. Across the street from Waverly Station and you can walk to most anything in the city. Staff was very nice and the rooms and common areas were kept clean. The restaurant had a good selection of classic Scottish fare and reasonably priced.
Séjour de 6 nuits en mars 2024
Réponse de Jan Coskun - General Manager le 1 avr. 2024
Dear Donald,Thank you for you positive review. I'm pleased to see that you've enjoyed your stay with us, and I hope we can welcome you again sometime soon.Haste Ye Back!Kindest Regards,

10/10 Excellent

Henry

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Absolutely fantastic
Séjour de 1 nuit en mars 2024
Réponse de Jan Coskun - General Manager le 30 mars 2024
Dear Henry,Thank you for your positive review. I'm glad to see you have enjoyed your time with us and I hope we can welcome you again in the future.Haste Ye Back!

10/10 Excellent

Charlotte

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I came to Scotland to celebrate my 50th birthday and when the front desk found out they sent chocolates to our room and a bottle of champagne! They made my week and my birthday so very special and we will for sure stay here again!
Séjour de 6 nuits en mars 2024
Réponse de Jan Coskun - General Manager le 30 mars 2024
Dear Charlotte,Thank you for your positive review. I'm pleased to read that we managed to make your special day all the more memorable. I hope we have the chance to welcome you again soon.Haste Ye Back!

10/10 Excellent

Becky

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful old hotel. Staff was very professional and attentive. Our suite was gorgeous. Beautiful views. Spacious.
Séjour de 3 nuits en mars 2024
Réponse de Jan Coskun - General Manager le 27 mars 2024
Dear Becky,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay with us and I hope that we can welcome you again sometime soon.Kindest Regards,

10/10 Excellent

Sarah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was spacious & beautiful. The hotel staff was friendly & helpful & the hotel itself was clean & central to everything. Great hotel & stay.
Séjour de 3 nuits en mars 2024
Réponse de Jan Coskun - General Manager le 27 mars 2024
Dear Sarah,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay with us and I hope we can welcome you again sometime soon.Haste Ye Back!Kindest Regards,

10/10 Excellent

James, Solvang

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent accommodations. The staff was friendly, prompt and very helpful. The food in the restaurant was delicious and there were other options within walking distance. The property is in old town where history took place. The train station is just across the street and that was very convenient for those travelers coming by train. The only item to note is that the nearby bridge is being reconstructed so there is some congestion from the construction site; however, we did not hear it from our room
Séjour de 3 nuits en mars 2024
Réponse de Jan Coskun - General Manager le 23 mars 2024
Dear James,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope that we can welcome you again in the near future.Haste Ye Back!

10/10 Excellent

Glenn

Voyage en couple
Room was fabulous , Views of the castle and princess street. Ordered room service , meals were excellent . Only problem was finding access to the Market Street entrance , due to work on the north bridge street. Suggestion would be to advise the postal code of that enterance,or a nearby business on market street . Great stay , have stayed our last four trips to Edinburgh.
Séjour de 3 nuits en mars 2024
Réponse de Jan Coskun - General Manager le 23 mars 2024
Dear Glenn,Thank you for your positive review. I'm pleased to read that you enjoyed your stay, and I hope that we have a chance to welcome you again in the future.I apologise you had trouble finding the Market Street Entrance. Directions should have been in your confirmation. If they were not, I am truly sorry. This would have been remiss of us.Haste Ye Back!

10/10 Excellent

Kimberly, Fall River

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel and perfect location!
Séjour de 2 nuits en mars 2024
Réponse de Jan Coskun General Manager le 10 mars 2024
Dear Kimberly, Thank you very much for taking the time to leave us a review. Looking forward to welcoming you back in Edinburgh! Kindest Regards, Jan Coskun General Manager

10/10 Excellent

Amy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful rooms and the perfect spot to enjoy Edinburgh. All three rooms we had were very comfortable and designed lovely.
Séjour de 1 nuit en mars 2024
Réponse de Jan Coskun General Manager le 9 mars 2024
Dear Amy, Thank you so much for taking the time to leave us such good Feedback. We are happy that you enjoyed the comfort and spaciousness of our room. Looking forward to welcoming you back in Edinburgh! Kindest Regards,

6/10 Satisfaisant

Martyn

Séjour de 1 nuit en février 2024
Réponse de Jan Coskun - General Manager le 23 mars 2024
Dear Martyn,Thank you for your review. I would be keen to learn how we could have gotten a full 5 out of 5. Please feel free to be in touch with me personally so that I may know more about your experience and how we can improve for future guests.I look forward to hearing from you.Haste Ye Back!

10/10 Excellent

Clive

Voyage en couple
Les points forts : Équipements
Easy access from railway station ,entrance to hotel on same level as road via doorway to lift. Friendly and helpful staff through out the hotel
Séjour de 2 nuits en février 2024
Réponse de Jan Coskun - General Manager le 21 févr. 2024
Dear Clive,Thank you for your review. We appreciate your kind words, and I hope we can welcome you again in the future.Kindest Regards,

10/10 Excellent

Alison

Séjour de 3 nuits en février 2024
Réponse de Jan Coskun - General Manager le 21 févr. 2024
Dear Alison,Thank you for your review. I hope we can welcome you again in the future.Kindest Regards,