Avis sur Apex Waterloo Place Hotel
Apex Waterloo Place Hotel
23-27 Waterloo Place, Edinburgh, Scotland
Avis
9,0
Merveilleux
9,2/10
Propreté
9,2/10
Personnel et service
9,0/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en couple
14 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de George Miliaras le 15 janv. 2024
Thank you for sharing your feedback about your recent stay at Apex Waterloo Place Hotel. We are delighted to hear that you had a very good experience and found our hotel to be very central, conveniently located with easy access to the express bus to the airport and hop-on hop-off buses.It's wonderful to know that you enjoyed our excellent breakfast and that our reception team took great care of you. Providing exceptional service is our top priority, and your kind words are greatly appreciated.If you have any further comments or suggestions, please feel free to share them with us. We hope to have the pleasure of welcoming you back in the future, providing you with another exceptional stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
8/10 Bien
PATRICIA
Voyage en famille
31 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
PATRICIA
Séjour de 3 nuits en décembre 2023
Réponse de George Miliaras le 31 déc. 2023
Thank you for your positive feedback about your recent stay at Apex Waterloo Place Hotel. We are delighted to hear that you found the hotel well-placed and that you enjoyed your visit to the beautiful city of Edinburgh.We appreciate your kind words and hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
franck
Voyage en couple
17 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
franck
Séjour de 5 nuits en décembre 2023
Réponse de Laura le 18 déc. 2023
Dear Franck, Thank you so much for your wonderful review. We are so happy to her that you enjoyed your breakfast and found our location to be to your liking. Thank you for your kind comment on our staff. We really do try our best to provide a great experience for our guests. Hopefully we will see you again sometime in future.Warm Regards, LauraFront Office Reception
10/10 Excellent
Michel
12 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michel
Séjour de 2 nuits en septembre 2023
Réponse de George Miliaras le 12 sept. 2023
Thank you for your positive feedback about your stay at Apex Waterloo Place Hotel. We are thrilled to hear that you found our staff to be very friendly. We believe that warm and personalized service is key to an unforgettable hotel experience, and we're delighted to know that we've succeeded in that aspect during your stay.We truly appreciate your kind words, and we hope to welcome you back for another pleasant experience in the near future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
frederic, ville d avray
Voyage en famille
21 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
frederic
Séjour de 5 nuits en juillet 2023
Réponse de Ali Mateen le 21 juil. 2023
Thank you so much for taking the time to share your wonderful experience at Apex Waterloo. We are thrilled to hear that our central location played a significant role in enhancing your overall vacation. We are delighted that you found our staff to be warm and friendly. Providing exceptional customer service is one of our top priorities, and we're glad our team members made a positive impression on you. Thank you again for your feedback and we hope to welcome you in the future for another enjoyable stay!
10/10 Excellent
nathalie
Voyage en famille avec de jeunes enfants
10 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nathalie
Séjour de 3 nuits en mai 2023
Réponse de Lauren | Reception le 10 mai 2023
Thank you for taking the time to share your positive experience with us. We're delighted to hear that you and your family enjoyed your stay at our hotel and that our central location was perfect for exploring Edinburgh.We're also happy to hear that our staff provided you with excellent service and answered all your questions, regardless of language. We pride ourselves on providing friendly and helpful service to all of our guests, and we're thrilled that you felt welcomed during your stay.We're glad that you enjoyed our generous breakfast options, and that we were able to accommodate any special requests you may have had. We appreciate your kind words, and we look forward to welcoming you back to our hotel in the future. Thank you for choosing to stay with us.
10/10 Excellent
Dorian
11 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Validé a 100%! Top!
Dorian
Séjour de 3 nuits en décembre 2022
Réponse de Savia le 19 déc. 2022
Dear Dorian,Thank you for such a wonderful review!I am delighted to hear that you had a wonderful stay, All of our team of that day will be thrilled to hear that you felt so well looked after.Thanking you for recognising the hard work they put in.Allow us to acknowledge the recognition offered by you on your future booking to thank you for the kind words and do something special for you future booking .We are looking forward in welcoming you in the future,Best Regards,Savia RodriguesFront Office Manager
10/10 Excellent
Elisabeth
17 oct. 2022
Elisabeth
Séjour de 1 nuit en août 2022
Réponse de David le 19 oct. 2022
Dear Elisabeth,Thank you for choosing Apex Waterloo Place Hotel We are delighted you enjoyed your stayWe do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warm regards,David GardinerDuty Manager
10/10 Excellent
Micah
13 oct. 2022
Micah
Séjour de 3 nuits en octobre 2022
Réponse de David le 19 oct. 2022
Dear Micah,Thank you for choosing Apex Waterloo Place Hotel We are delighted you enjoyed your stay We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warm regards,David GardinerDuty Manager
10/10 Excellent
Laetitia
10 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laetitia
Séjour de 2 nuits en juillet 2022
Réponse de Kay le 18 juil. 2022
Dear Laetita,
Thank you for taking the time to give your positive review. It is appreciated.
We are quite pleased to know that you have enjoyed your stay with us and that we have provided you with exceptional service. Our team members will be happy to read your kind comments.
Do feel free to come back. We would be happy to have you in our hotel again.
Warm regards.
6/10 Satisfaisant
Voyageur vérifié
20 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en novembre 2021
10/10 Excellent
Emma
Voyage en groupe
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emma
Séjour de 4 nuits en avril 2024
6/10 Satisfaisant
Himesh, Romford
Voyage en couple
25 avr. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Himesh
Séjour de 3 nuits en avril 2024
10/10 Excellent
Rocky
Voyage en groupe
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rocky
Séjour de 1 nuit en avril 2024
10/10 Excellent
Stewart, Winchester
Voyage en famille
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stewart
Séjour de 2 nuits en avril 2024
10/10 Excellent
Jason
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jason
Séjour de 3 nuits en avril 2024
10/10 Excellent
Daniel, Waukee
Voyage en famille
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en avril 2024
10/10 Excellent
KELLY
Voyage en groupe
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KELLY
Séjour de 5 nuits en avril 2024
Réponse de George Miliaras le 23 avr. 2024
Thank you for your valuable feedback and for highlighting the positives of your stay at Apex Waterloo Place Hotel, such as our perfect location and great staff. We're delighted to hear that you found convenience in our proximity to local dining, transportation, and sights.We apologize for your experience with the lobby atmosphere. We strive to create a warm and welcoming environment for all our guests, and it seems we missed the mark in this area. Your feedback is crucial for us, and we will certainly look into how we can improve the ambiance to ensure it is as inviting as the rest of our services.Thank you once again for choosing Apex Waterloo Place Hotel. We hope to have another opportunity to welcome you back, providing a more comfortable and enjoyable overall experience.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Bianca Estella van den
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bianca Estella van den
Séjour de 4 nuits en avril 2024
Réponse de George Miliaras le 22 avr. 2024
Thank you for your wonderful review and recommendation of Apex Waterloo Place Hotel. We're delighted to hear that you enjoyed our perfect location, the friendliness and attentiveness of our staff, and the cleanliness of your room. Our housekeeping team works diligently to ensure that each guest's space is impeccably maintained daily.We appreciate your feedback regarding the music volume in the breakfast area. We aim to create a pleasant dining atmosphere, and your input is invaluable for fine-tuning every detail of our guests' experience. We will certainly look into adjusting the music volume to ensure a more comfortable environment.Thank you once again for choosing us and for your willingness to recommend our hotel. We look forward to welcoming you back for another delightful stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Lisa
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 2 nuits en avril 2024
Réponse de George Miliaras le 21 avr. 2024
Thank you for taking the time to share such a glowing review of your stay at Apex Waterloo Place Hotel. We are thrilled to hear that you enjoyed our fantastic location, the comfort of your bed, and the quality of our furnishings, including the delightful sea view from your room.It's wonderful to know that our staff made a significant positive impact on your visit with their helpfulness and welcoming nature. Additionally, we are glad that you appreciated the top-quality bathroom amenities and the variety of complimentary teas, coffee, and other refreshments.We strive to provide a memorable experience for each guest, and your feedback is a wonderful affirmation of our efforts. We look forward to welcoming you back soon for another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Douglas
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Douglas
Séjour de 2 nuits en avril 2024
Réponse de Front Desk Duty Manager le 21 avr. 2024
Thank you for your perfect rating of 5 out of 5! We're thrilled to know that your experience at Apex Waterloo Place Hotel met all your expectations. It's always our goal to provide outstanding service and a memorable stay.We look forward to welcoming you back for another excellent visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Jorge
19 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jorge
Séjour de 3 nuits en avril 2024
Réponse de George Miliaras le 19 avr. 2024
Thank you so much for your kind words. We're delighted to hear that you enjoyed your stay at Apex Waterloo Place Hotel and found our location in the heart of Edinburgh beneficial. Being in the middle of everything certainly makes exploring the city more convenient and we're glad it enhanced your experience.We look forward to having the opportunity to host you again soon for another great stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Joseph
Voyage en famille avec de jeunes enfants
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 4 nuits en avril 2024
Réponse de George Miliaras le 19 avr. 2024
Thank you for your feedback and for highlighting the amazing service provided by our staff and the quality of our pool facility at Apex Waterloo Place Hotel. We are delighted that these aspects of your stay were enjoyable.Regarding the issue with the shower temperature, we sincerely apologize for the inconvenience. Ensuring all aspects of our guest rooms function perfectly is important to us, and we appreciate you bringing this matter to our attention. I have relayed your feedback to our maintenance team to address and resolve the shower temperature issue promptly.We value your input as it helps us improve and ensure that future stays are completely satisfying for all our guests. We hope to welcome you back soon and provide an experience that is flawless in every respect.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
6/10 Satisfaisant
jennifer
18 avr. 2024
Les points forts : Propreté
jennifer
Séjour de 2 nuits en avril 2024
Réponse de George Miliaras le 19 avr. 2024
Thank you for your feedback. We're delighted to hear that you found the bed comfortable during your stay at Apex Waterloo Place Hotel. Our team works hard to ensure that every aspect of our guest's experience is relaxing and satisfying, and it's great to know that we succeeded in providing you with a comfortable sleep.We look forward to welcoming you back soon for another restful stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
8/10 Bien
Dahee
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dahee
Séjour de 2 nuits en avril 2024
Réponse de George Miliaras le 19 avr. 2024
Thank you for sharing your experience. We're pleased to hear that you had a good stay at Apex Waterloo Place Hotel. We strive to ensure every guest enjoys a comfortable and enjoyable visit, and your feedback is greatly appreciated.We hope to welcome you back soon and provide an even more exceptional experience.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Margatet
Voyage en couple
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Margatet
Séjour de 2 nuits en avril 2024
Réponse de George Miliaras le 19 avr. 2024
Thank you for sharing your positive feedback about your stay at Apex Waterloo Place Hotel. We're thrilled to hear that you found the beds comfortable and enjoyed the convenience of our location near shopping, dining, and the local rail and bus systems. Our central location is indeed one of the highlights of staying with us, making it easier for our guests to explore Edinburgh and its attractions.We look forward to welcoming you back in the future for another pleasant and convenient experience.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
JUAN
Voyage en groupe
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JUAN
Séjour de 1 nuit en avril 2024
Réponse de George Miliaras le 17 avr. 2024
Thank you so much for your positive feedback about Apex Waterloo Place Hotel. We're delighted to hear that our central location in Edinburgh, close to the central train station, added value to your stay. We strive to provide our guests with the best possible experience, and your kind words are greatly appreciated.We look forward to welcoming you back to our hotel in the future for another excellent stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Faisal
Voyage en famille
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Faisal
Séjour de 2 nuits en avril 2024
Réponse de George M le 17 avr. 2024
Thank you for your stay and your review.
10/10 Excellent
Arlene, Forfar
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arlene
Séjour de 1 nuit en avril 2024
Réponse de George Miliaras le 16 avr. 2024
Thank you for your kind words! We're thrilled to hear that you had an excellent experience at our hotel and that our staff made your stay memorable. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back to Apex Waterloo Place Hotel in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Lindsay
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lindsay
Séjour de 5 nuits en avril 2024
Réponse de George Miliaras le 15 avr. 2024
Thank you for choosing to stay with us again during your visit to Edinburgh, and for taking the time to share your feedback. We're delighted to hear that you had another enjoyable experience with us and that you found our hotel clean, quiet, and conveniently located.We're sorry to hear that you found the restaurant experience to be better during your previous stay. Please rest assured that your feedback has been shared with our restaurant team to ensure that we maintain the high standards of service that our guests expect from us.We truly appreciate your continued loyalty and hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Hakan
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hakan
Séjour de 2 nuits en avril 2024
Réponse de George Miliaras le 15 avr. 2024
Thank you for choosing to stay with us at Apex Waterloo Place Hotel and for sharing your feedback with us. We're thrilled to hear that you had a superb breakfast experience and that Irene provided exceptional service by ensuring your AirPods were shipped to your next destination in London.Your kind words have been passed along to Irene and the breakfast team, who will be delighted to hear that their efforts were appreciated.We look forward to welcoming you back for another memorable stay whenever your travels bring you to Edinburgh again.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Andrew, Sudbury
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 2 nuits en avril 2024
Réponse de George Miliaras le 15 avr. 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us at Apex Waterloo Place Hotel. It's fantastic to know that you found our location excellent, our service top-notch, and our staff friendly and helpful.Providing a clean, comfortable haven for our guests is always our goal, and we're thrilled that we could meet your expectations in this regard.We appreciate your feedback and hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Antonia
Voyage en couple
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Antonia
Séjour de 2 nuits en avril 2024
Réponse de George Miliaras le 14 avr. 2024
Thank you so much for your kind words and for sharing your positive experience with us! We're thrilled to hear that our team went above and beyond to accommodate you and that you enjoyed the use of our facilities while waiting for check-in. It's wonderful to know that you found your room spacious and that you appreciated the little touches like our rubber duck souvenir.We strive to make every guest's stay as relaxing and enjoyable as possible, and it's rewarding to hear that we succeeded in making your holiday even better. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Brian
13 avr. 2024
Les points forts : Propreté et équipements
Brian
Séjour de 1 nuit en avril 2024
Réponse de George M le 13 avr. 2024
Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay at Apex Waterloo Place Hotel and that our rooms, cleanliness, and friendly service met your expectations. Our team strives to provide exceptional hospitality and ensure our guests have a comfortable and memorable experience. We appreciate your kind words and look forward to welcoming you back for another wonderful stay in the future.Warm regards,George MFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Ilya
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ilya
Séjour de 3 nuits en avril 2024
Réponse de George Miliaras le 14 avr. 2024
Thank you for sharing your feedback! We're delighted to hear that you had a good stay with us. If there's anything specific you enjoyed or anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back in the future!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
ronald clyde
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ronald clyde
Séjour de 6 nuits en avril 2024
Réponse de George Miliaras le 16 avr. 2024
Thank you for sharing your wonderful feedback with us! We're thrilled to hear that you enjoyed your stay and that our team provided excellent and friendly service. It's great to know that you found our rooms beautiful and our hotel convenient. We're delighted that you enjoyed the delicious food and service at our on-site restaurant, especially the Belgian waffles with thick bacon and maple syrup – it sounds delicious!We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay soon.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
8/10 Bien
Geoffrey, Ashton-in-Makerfield
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Geoffrey
Séjour de 3 nuits en avril 2024
Réponse de George Miliaras le 13 avr. 2024
Thank you for your continued loyalty and for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our good location, nice facilities, and friendly, attentive staff during your stays at the Apex Waterloo Place Hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back for many more enjoyable visits in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Semiha
Voyage en famille avec de jeunes enfants
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Semiha
Réponse de George Miliaras le 13 avr. 2024
We're delighted to hear that you enjoyed the convenient location of our hotel, with everything you need just a short walk away. It's fantastic to know that you found the layout of the room to your liking and appreciated the spaciousness of the bathroom, especially when traveling with family. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Laura
Voyage en famille
10 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 3 nuits en avril 2024
Réponse de George Miliaras le 13 avr. 2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed our great location with perfect access to the hop-on-hop-off bus system, as well as our delicious breakfast offerings. We appreciate your feedback regarding the dinner staff and will certainly address this internally to ensure an improved experience for our guests in the future. We're glad to hear that you found the location convenient for exploring other dining options and would be honored to welcome you back for another enjoyable stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
8/10 Bien
Gail
Voyage en famille
10 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Gail
Séjour de 3 nuits en avril 2024
Réponse de George Miliaras le 13 avr. 2024
Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the breakfast service provided by our wait staff. However, we're sorry to learn about the challenges you experienced with the evening wait staff. Please accept our sincere apologies for the inconvenience caused by the inaccuracies in your order and the lack of communication among the staff. Rest assured, we will address these issues internally to ensure a smoother and more coordinated dining experience in the future. We're glad that you found the food to be very good despite the service challenges. Your feedback is invaluable to us, and we appreciate the opportunity to improve. We hope to have the chance to welcome you back for a more seamless dining experience on your next visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Christine, Indianapolis
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christine
Séjour de 1 nuit en avril 2024
Réponse de George Miliaras le 10 avr. 2024
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us and found our location convenient for your travel needs.It's fantastic to know that you found our staff to be fantastic and that you were pleased with your room. Providing excellent service and comfortable accommodations are our top priorities, and we're thrilled that we could meet your expectations.Should your travels bring you back to Edinburgh in the future, we would love to welcome you back for another fantastic stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
thomas
Voyage en couple
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
thomas
Séjour de 6 nuits en mars 2024
Réponse de George Miliaras le 9 avr. 2024
Thank you for your kind words! We are thrilled to hear that you had a great experience at our hotel and that our staff and location met your expectations.At Apex Waterloo Place Hotel, we strive to provide excellent service and ensure our guests have a wonderful stay.We appreciate your positive feedback and hope to have the pleasure of welcoming you back in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Melody
Voyage en famille
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melody
Séjour de 6 nuits en mars 2024
Réponse de George Miliaras le 8 avr. 2024
Thank you for your wonderful review and recommendation. We are thrilled to hear that our staff made you feel like honored guests and family members during your stay. Providing exceptional hospitality is our top priority, and it's rewarding to know that we succeeded in creating a memorable experience for you.Your kind words mean a lot to us, and we truly appreciate your recommendation. It was a pleasure having you as our guest, and we hope to welcome you back to Apex Waterloo Place Hotel soon for another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Stephanie
Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 7 nuits en mars 2024
Réponse de George Miliaras le 8 avr. 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed our excellent location, which provided convenient access to both old and new town Edinburgh. It's fantastic to know that you found our staff to be exceptionally friendly and professional, and that you had a positive experience using our spa facilities.Your kind words mean a lot to us, and we're thrilled to hear that you would definitely stay with us again. We look forward to welcoming you back to Apex Waterloo Place Hotel for another enjoyable stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
8/10 Bien
Robert
Voyage en couple
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en mars 2024
Réponse de George M le 6 avr. 2024
Thank you for your feedback and for your review.
10/10 Excellent
Melody
Voyage en famille avec de jeunes enfants
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melody
Séjour de 4 nuits en mars 2024
Réponse de George Miliaras le 6 avr. 2024
hope this message finds you well.I wanted to take a moment to extend our sincere gratitude for choosing Apex Waterloo Place Hotel for your recent stay and for sharing your experience with us.We are delighted to hear that you found your room charming and that Tomy at the front desk provided exceptional service to accommodate your needs, especially considering the diverse requirements of your group, including a senior member and young family members. Tomy is a valued member of our team, and we are thrilled to hear that he went above and beyond to ensure your comfort and satisfaction during your stay.Your kind words will be shared with Tomy and the rest of our team, as they serve as a great source of motivation for us to continue delivering outstanding service to all our guests.Thank you once again for choosing Apex Waterloo Place Hotel. We look forward to welcoming you back soon for another memorable experience. If there is anything else we can assist you with, please do not hesitate to contact us.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Karsten
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karsten
Séjour de 4 nuits en avril 2024
Réponse de George M le 6 avr. 2024
Thank you for your stay and for your review.
10/10 Excellent
Paul, Yeovil
3 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Séjour de 3 nuits en mars 2024
Réponse de George M le 6 avr. 2024
Thank you for your review and for your stay.
10/10 Excellent
Robert, Delenson
Voyage en couple
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 2 nuits en avril 2024
Réponse de George Miliaras le 3 avr. 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for taking the time to share your feedback with us.We are delighted to hear that you had an excellent experience with our staff and service during your recent stay. Providing exceptional service is our top priority, and it is always rewarding to receive positive feedback from our valued guests.Your kind words will be shared with our team, who will be thrilled to know that their efforts contributed to making your stay memorable. We strive to create a wonderful experience for all our guests, and it is gratifying to know that we succeeded in doing so for you.We sincerely appreciate your recommendation and look forward to welcoming you back to our property in the future. If there is anything else we can assist you with, please do not hesitate to contact us.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
10/10 Excellent
Veronica Lane
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Veronica Lane
Séjour de 4 nuits en mars 2024
Réponse de George Miliaras le 2 avr. 2024
Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had a lovely experience during your stay at Apex Waterloo Place Hotel.It's wonderful to know that you found our hotel to be perfectly situated in the heart of the city. We are delighted to hear that you would choose to stay with us again on your next visit to Edinburgh.Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel