Extérieur

Avis sur Apex Waterloo Place Hotel

4 out of 5
Apex Waterloo Place Hotel
23-27 Waterloo Place, Edinburgh, Scotland

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 657 avis sur 1011." "
Note des voyageurs de 8 (Bien), d’après 236 avis sur 1011." "
Note des voyageurs de 6 (Satisfaisant), d’après 82 avis sur 1011." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 1011." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 1011." "

9,2/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Romain

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon hôtel très central avec le bus express pour l'aéroport devant l'hôtel ainsi que les bus hop-on hop-off. Le petit déjeuner est excellent. L'équipe de réception est au petit soin.
Séjour de 3 nuits en janvier 2024
Réponse de George Miliaras le 15 janv. 2024
Thank you for sharing your feedback about your recent stay at Apex Waterloo Place Hotel. We are delighted to hear that you had a very good experience and found our hotel to be very central, conveniently located with easy access to the express bus to the airport and hop-on hop-off buses.It's wonderful to know that you enjoyed our excellent breakfast and that our reception team took great care of you. Providing exceptional service is our top priority, and your kind words are greatly appreciated.If you have any further comments or suggestions, please feel free to share them with us. We hope to have the pleasure of welcoming you back in the future, providing you with another exceptional stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Bien

PATRICIA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tres bon hôtel bien placé pour visiter une très belle ville
Séjour de 3 nuits en décembre 2023
Réponse de George Miliaras le 31 déc. 2023
Thank you for your positive feedback about your recent stay at Apex Waterloo Place Hotel. We are delighted to hear that you found the hotel well-placed and that you enjoyed your visit to the beautiful city of Edinburgh.We appreciate your kind words and hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

franck

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
emplacement , petit déjeuner, gentillesse.
Séjour de 5 nuits en décembre 2023
Réponse de Laura le 18 déc. 2023
Dear Franck, Thank you so much for your wonderful review. We are so happy to her that you enjoyed your breakfast and found our location to be to your liking. Thank you for your kind comment on our staff. We really do try our best to provide a great experience for our guests. Hopefully we will see you again sometime in future.Warm Regards, LauraFront Office Reception

10/10 Excellent

Michel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le personnel est très avenant !
Séjour de 2 nuits en septembre 2023
Réponse de George Miliaras le 12 sept. 2023
Thank you for your positive feedback about your stay at Apex Waterloo Place Hotel. We are thrilled to hear that you found our staff to be very friendly. We believe that warm and personalized service is key to an unforgettable hotel experience, and we're delighted to know that we've succeeded in that aspect during your stay.We truly appreciate your kind words, and we hope to welcome you back for another pleasant experience in the near future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

frederic, ville d avray

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
très bon hotel: taille humaine pratique, excellent emplacement, check in/out rapide, bons équipements(spa)
Séjour de 5 nuits en juillet 2023
Réponse de Ali Mateen le 21 juil. 2023
Thank you so much for taking the time to share your wonderful experience at Apex Waterloo. We are thrilled to hear that our central location played a significant role in enhancing your overall vacation. We are delighted that you found our staff to be warm and friendly. Providing exceptional customer service is one of our top priorities, and we're glad our team members made a positive impression on you. Thank you again for your feedback and we hope to welcome you in the future for another enjoyable stay!

10/10 Excellent

nathalie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Week-end en famille à Édimbourg ou l emplacement de l hôtel est parfait: tous les départs de bus touristiques de la ville sont juste en face de l hôtel. St Andrew square est a 5 mn a pied (terminus du tram depuis l aéroport) et le château est à 12mn à pied. Emplacement très calme alors que toute la circulation du centre ville et de la gare est juste à 100m en contre bas. Le personnel est accueillant et réponds facilement à toutes nos questions (peu importe la langue). Petit déjeuner très copieux (buffet ou a la carte / demande spéciale non indiquée sur le menu peut être fait). Nous avons séjourné au 9eme étage vu sur Waterloo place. Nous avons aussi apprécié la piscine chauffée (voyage avec enfant de 11 ans) ce qui nous a permis de nous relaxer en fin de journée. Définitivement un endroit où nous retournons.
Séjour de 3 nuits en mai 2023
Réponse de Lauren | Reception le 10 mai 2023
Thank you for taking the time to share your positive experience with us. We're delighted to hear that you and your family enjoyed your stay at our hotel and that our central location was perfect for exploring Edinburgh.We're also happy to hear that our staff provided you with excellent service and answered all your questions, regardless of language. We pride ourselves on providing friendly and helpful service to all of our guests, and we're thrilled that you felt welcomed during your stay.We're glad that you enjoyed our generous breakfast options, and that we were able to accommodate any special requests you may have had. We appreciate your kind words, and we look forward to welcoming you back to our hotel in the future. Thank you for choosing to stay with us.

10/10 Excellent

Dorian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Validé a 100%! Top!
Nous avons fait un séjour de 3 nuits dans d’hôtel! Nous avions une grande chambre au 9eme étage, tout les services étaient la! J’ai bien aimé les petites attentions dans la chambre comme le baume pour les lèvres, la brume lavande pour l’oreiller ou encore le petit canard en cadeau! Nous avons fait un soin au spa aussi, parfait et avons profité plusieurs fois de la piscine très agréable et très calme! L’hôtel est en plein centre ville prêt de tout donc très pratique! Je recommande a 100%
Séjour de 3 nuits en décembre 2022
Réponse de Savia le 19 déc. 2022
Dear Dorian,Thank you for such a wonderful review!I am delighted to hear that you had a wonderful stay, All of our team of that day will be thrilled to hear that you felt so well looked after.Thanking you for recognising the hard work they put in.Allow us to acknowledge the recognition offered by you on your future booking to thank you for the kind words and do something special for you future booking .We are looking forward in welcoming you in the future,Best Regards,Savia RodriguesFront Office Manager

10/10 Excellent

Elisabeth

Séjour de 1 nuit en août 2022
Réponse de David le 19 oct. 2022
Dear Elisabeth,Thank you for choosing Apex Waterloo Place Hotel We are delighted you enjoyed your stayWe do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warm regards,David GardinerDuty Manager

10/10 Excellent

Micah

Séjour de 3 nuits en octobre 2022
Réponse de David le 19 oct. 2022
Dear Micah,Thank you for choosing Apex Waterloo Place Hotel We are delighted you enjoyed your stay We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warm regards,David GardinerDuty Manager

10/10 Excellent

Laetitia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien situé, chambre confortable, Déjeuner correct. A noter places de stationnement pour voitures payantes (20 pounds par jour)
Séjour de 2 nuits en juillet 2022
Réponse de Kay le 18 juil. 2022
Dear Laetita, Thank you for taking the time to give your positive review. It is appreciated. We are quite pleased to know that you have enjoyed your stay with us and that we have provided you with exceptional service. Our team members will be happy to read your kind comments. Do feel free to come back. We would be happy to have you in our hotel again. Warm regards.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2021

10/10 Excellent

Emma

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location and beautiful property! The staff is so welcoming and accommodating!
Séjour de 4 nuits en avril 2024

6/10 Satisfaisant

Himesh, Romford

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
I would have rated higher but wasn't happy with the mould on the bathroom grouting. Whilst I could have complained I didn't want that to overshadow what ended being a fabulous trip to Edinburgh What was great - front desk staff were helpful and attentive. The hotel is situated in an excellent location. Close to a shopping mall, access to plenty of restaurants and bars, less than 5 mins walk to Waverley train station, Princess street, North Bridge and Carlton hill. Bus stops and the hop on & off bus opposite the hotel. We didn't try the breakfast at the hotel, so I cannot comment but there are plenty café's close to the hotel. Overall, enjoyed my stay but the bathroom needs maintenance.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Rocky

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only stayed one night but was very friendly and very nice people the bar was great and staff were friendly and very helpful the free breakfast and free drink were also very nice would stay again
Séjour de 1 nuit en avril 2024

10/10 Excellent

Stewart, Winchester

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to everything so you can walk. Staff was very friendly and accommodating.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

10/10 Excellent

Daniel, Waukee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent all around, friendly helpful staff. Slight delay at check in but smooth otherwise and very nice room with a bit of noise because of the location but nothing bad
Séjour de 1 nuit en avril 2024

10/10 Excellent

KELLY

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff. Perfect location close to everything a visitor would want, food, transportation, sights. Only negative at all was a very cold and unwelcoming lobby.
Séjour de 5 nuits en avril 2024
Réponse de George Miliaras le 23 avr. 2024
Thank you for your valuable feedback and for highlighting the positives of your stay at Apex Waterloo Place Hotel, such as our perfect location and great staff. We're delighted to hear that you found convenience in our proximity to local dining, transportation, and sights.We apologize for your experience with the lobby atmosphere. We strive to create a warm and welcoming environment for all our guests, and it seems we missed the mark in this area. Your feedback is crucial for us, and we will certainly look into how we can improve the ambiance to ensure it is as inviting as the rest of our services.Thank you once again for choosing Apex Waterloo Place Hotel. We hope to have another opportunity to welcome you back, providing a more comfortable and enjoyable overall experience.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Bianca Estella van den

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect location, the staff was amazing, very friendly and interested. The room was superclean and was being taken care of daily. The only comment I can come up with is the music in the breakfast area. A little too loud. Would recommend this hotel to everyone though!
Séjour de 4 nuits en avril 2024
Réponse de George Miliaras le 22 avr. 2024
Thank you for your wonderful review and recommendation of Apex Waterloo Place Hotel. We're delighted to hear that you enjoyed our perfect location, the friendliness and attentiveness of our staff, and the cleanliness of your room. Our housekeeping team works diligently to ensure that each guest's space is impeccably maintained daily.We appreciate your feedback regarding the music volume in the breakfast area. We aim to create a pleasant dining atmosphere, and your input is invaluable for fine-tuning every detail of our guests' experience. We will certainly look into adjusting the music volume to ensure a more comfortable environment.Thank you once again for choosing us and for your willingness to recommend our hotel. We look forward to welcoming you back for another delightful stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic location, very comfortable bed and top class furnishings and fit out. Even a room with a sea view! Great staff very helpful and welcoming. Lovely top quality bathroom lotions etc and great complimentary tea/ coffee, herbal and refreshments .
Séjour de 2 nuits en avril 2024
Réponse de George Miliaras le 21 avr. 2024
Thank you for taking the time to share such a glowing review of your stay at Apex Waterloo Place Hotel. We are thrilled to hear that you enjoyed our fantastic location, the comfort of your bed, and the quality of our furnishings, including the delightful sea view from your room.It's wonderful to know that our staff made a significant positive impact on your visit with their helpfulness and welcoming nature. Additionally, we are glad that you appreciated the top-quality bathroom amenities and the variety of complimentary teas, coffee, and other refreshments.We strive to provide a memorable experience for each guest, and your feedback is a wonderful affirmation of our efforts. We look forward to welcoming you back soon for another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Douglas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Front Desk Duty Manager le 21 avr. 2024
Thank you for your perfect rating of 5 out of 5! We're thrilled to know that your experience at Apex Waterloo Place Hotel met all your expectations. It's always our goal to provide outstanding service and a memorable stay.We look forward to welcoming you back for another excellent visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Jorge

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great place. In the middle of everything
Séjour de 3 nuits en avril 2024
Réponse de George Miliaras le 19 avr. 2024
Thank you so much for your kind words. We're delighted to hear that you enjoyed your stay at Apex Waterloo Place Hotel and found our location in the heart of Edinburgh beneficial. Being in the middle of everything certainly makes exploring the city more convenient and we're glad it enhanced your experience.We look forward to having the opportunity to host you again soon for another great stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Joseph

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are amazing, the pool facility is very nice. The showers do not get very warm- that’s my only complaint with this property
Séjour de 4 nuits en avril 2024
Réponse de George Miliaras le 19 avr. 2024
Thank you for your feedback and for highlighting the amazing service provided by our staff and the quality of our pool facility at Apex Waterloo Place Hotel. We are delighted that these aspects of your stay were enjoyable.Regarding the issue with the shower temperature, we sincerely apologize for the inconvenience. Ensuring all aspects of our guest rooms function perfectly is important to us, and we appreciate you bringing this matter to our attention. I have relayed your feedback to our maintenance team to address and resolve the shower temperature issue promptly.We value your input as it helps us improve and ensure that future stays are completely satisfying for all our guests. We hope to welcome you back soon and provide an experience that is flawless in every respect.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

6/10 Satisfaisant

jennifer

Les points forts : Propreté
Comfy bed
Séjour de 2 nuits en avril 2024
Réponse de George Miliaras le 19 avr. 2024
Thank you for your feedback. We're delighted to hear that you found the bed comfortable during your stay at Apex Waterloo Place Hotel. Our team works hard to ensure that every aspect of our guest's experience is relaxing and satisfying, and it's great to know that we succeeded in providing you with a comfortable sleep.We look forward to welcoming you back soon for another restful stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Bien

Dahee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de George Miliaras le 19 avr. 2024
Thank you for sharing your experience. We're pleased to hear that you had a good stay at Apex Waterloo Place Hotel. We strive to ensure every guest enjoys a comfortable and enjoyable visit, and your feedback is greatly appreciated.We hope to welcome you back soon and provide an even more exceptional experience.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Margatet

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable beds and close to shopping and dining. Convinent to rail and bus system.
Séjour de 2 nuits en avril 2024
Réponse de George Miliaras le 19 avr. 2024
Thank you for sharing your positive feedback about your stay at Apex Waterloo Place Hotel. We're thrilled to hear that you found the beds comfortable and enjoyed the convenience of our location near shopping, dining, and the local rail and bus systems. Our central location is indeed one of the highlights of staying with us, making it easier for our guests to explore Edinburgh and its attractions.We look forward to welcoming you back in the future for another pleasant and convenient experience.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

JUAN

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente hotel en el centro de Edimburgo y en la estación central de trenes.
Séjour de 1 nuit en avril 2024
Réponse de George Miliaras le 17 avr. 2024
Thank you so much for your positive feedback about Apex Waterloo Place Hotel. We're delighted to hear that our central location in Edinburgh, close to the central train station, added value to your stay. We strive to provide our guests with the best possible experience, and your kind words are greatly appreciated.We look forward to welcoming you back to our hotel in the future for another excellent stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Faisal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ok
Séjour de 2 nuits en avril 2024
Réponse de George M le 17 avr. 2024
Thank you for your stay and your review.

10/10 Excellent

Arlene, Forfar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel. Staff were amazing, would highly recommend
Séjour de 1 nuit en avril 2024
Réponse de George Miliaras le 16 avr. 2024
Thank you for your kind words! We're thrilled to hear that you had an excellent experience at our hotel and that our staff made your stay memorable. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back to Apex Waterloo Place Hotel in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Lindsay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was our second time staying here while in Edinburgh. We love this hotel, clean, quiet and close to everything. The restaurant was better the last time we stayed but the hotel is excellent.
Séjour de 5 nuits en avril 2024
Réponse de George Miliaras le 15 avr. 2024
Thank you for choosing to stay with us again during your visit to Edinburgh, and for taking the time to share your feedback. We're delighted to hear that you had another enjoyable experience with us and that you found our hotel clean, quiet, and conveniently located.We're sorry to hear that you found the restaurant experience to be better during your previous stay. Please rest assured that your feedback has been shared with our restaurant team to ensure that we maintain the high standards of service that our guests expect from us.We truly appreciate your continued loyalty and hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Hakan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Special thanks to Irene who shipped our Airpod to our next hotel in London. Breakfast was superb. Best English breakfast
Séjour de 2 nuits en avril 2024
Réponse de George Miliaras le 15 avr. 2024
Thank you for choosing to stay with us at Apex Waterloo Place Hotel and for sharing your feedback with us. We're thrilled to hear that you had a superb breakfast experience and that Irene provided exceptional service by ensuring your AirPods were shipped to your next destination in London.Your kind words have been passed along to Irene and the breakfast team, who will be delighted to hear that their efforts were appreciated.We look forward to welcoming you back for another memorable stay whenever your travels bring you to Edinburgh again.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Andrew, Sudbury

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location, great service, very friendly and helpful staff, clean, comfortable and a haven.
Séjour de 2 nuits en avril 2024
Réponse de George Miliaras le 15 avr. 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us at Apex Waterloo Place Hotel. It's fantastic to know that you found our location excellent, our service top-notch, and our staff friendly and helpful.Providing a clean, comfortable haven for our guests is always our goal, and we're thrilled that we could meet your expectations in this regard.We appreciate your feedback and hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Antonia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An incredible team who let us use the facilities whilst we waited as we had arrived a few hours early for check in. They were then able to let us check in early allowing us to start our day in a relaxed and peaceful state knowing we didn’t need to worry about luggage or checking in. Rooms were wonderful, very spacious and we loved our rubber duck souvenir. Thank you to the wonderful team who made a holiday feel even better.
Séjour de 2 nuits en avril 2024
Réponse de George Miliaras le 14 avr. 2024
Thank you so much for your kind words and for sharing your positive experience with us! We're thrilled to hear that our team went above and beyond to accommodate you and that you enjoyed the use of our facilities while waiting for check-in. It's wonderful to know that you found your room spacious and that you appreciated the little touches like our rubber duck souvenir.We strive to make every guest's stay as relaxing and enjoyable as possible, and it's rewarding to hear that we succeeded in making your holiday even better. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Brian

Les points forts : Propreté et équipements
I love Apex Waterloo hotel for its great rooms, cleanliness, friendliness and is right where I need it to be. They also upgrade your room when they can.
Séjour de 1 nuit en avril 2024
Réponse de George M le 13 avr. 2024
Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay at Apex Waterloo Place Hotel and that our rooms, cleanliness, and friendly service met your expectations. Our team strives to provide exceptional hospitality and ensure our guests have a comfortable and memorable experience. We appreciate your kind words and look forward to welcoming you back for another wonderful stay in the future.Warm regards,George MFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Ilya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de George Miliaras le 14 avr. 2024
Thank you for sharing your feedback! We're delighted to hear that you had a good stay with us. If there's anything specific you enjoyed or anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back in the future!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

ronald clyde

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent and friendly service in all aspects. Beautiful room & convenient hotel. Delicious food & service in on site restaurant. Try the Belgian waffles with thick bacon & maple syrup.
Séjour de 6 nuits en avril 2024
Réponse de George Miliaras le 16 avr. 2024
Thank you for sharing your wonderful feedback with us! We're thrilled to hear that you enjoyed your stay and that our team provided excellent and friendly service. It's great to know that you found our rooms beautiful and our hotel convenient. We're delighted that you enjoyed the delicious food and service at our on-site restaurant, especially the Belgian waffles with thick bacon and maple syrup – it sounds delicious!We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay soon.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Bien

Geoffrey, Ashton-in-Makerfield

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed at the Apex Waterloo on a number of occasions. Good location, nice facilities and staff are friendly and attentive.
Séjour de 3 nuits en avril 2024
Réponse de George Miliaras le 13 avr. 2024
Thank you for your continued loyalty and for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our good location, nice facilities, and friendly, attentive staff during your stays at the Apex Waterloo Place Hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back for many more enjoyable visits in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Semiha

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location of the hotel was great, everything you need a short walk away. Loved the layout of the room and the bathroom was huge and spacious! Always great when travelling with family. We loved staying here.
Réponse de George Miliaras le 13 avr. 2024
We're delighted to hear that you enjoyed the convenient location of our hotel, with everything you need just a short walk away. It's fantastic to know that you found the layout of the room to your liking and appreciated the spaciousness of the bathroom, especially when traveling with family. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Laura

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Great location. Perfect access to hop on hop off bus system. Great breakfast. Dinner staff was a little inexperienced. Easy walking to other dining locations. Would definitely stay here again.
Séjour de 3 nuits en avril 2024
Réponse de George Miliaras le 13 avr. 2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed our great location with perfect access to the hop-on-hop-off bus system, as well as our delicious breakfast offerings. We appreciate your feedback regarding the dinner staff and will certainly address this internally to ensure an improved experience for our guests in the future. We're glad to hear that you found the location convenient for exploring other dining options and would be honored to welcome you back for another enjoyable stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Bien

Gail

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
While the breakfast wait staff were wonderful, the evening wait staff were not. They could not get our order correct; they forgot a second drink order; there were two to to three staff admins it appeared they never communicated with each other. So a very very frustrating dinner. The food was very good.
Séjour de 3 nuits en avril 2024
Réponse de George Miliaras le 13 avr. 2024
Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the breakfast service provided by our wait staff. However, we're sorry to learn about the challenges you experienced with the evening wait staff. Please accept our sincere apologies for the inconvenience caused by the inaccuracies in your order and the lack of communication among the staff. Rest assured, we will address these issues internally to ensure a smoother and more coordinated dining experience in the future. We're glad that you found the food to be very good despite the service challenges. Your feedback is invaluable to us, and we appreciate the opportunity to improve. We hope to have the chance to welcome you back for a more seamless dining experience on your next visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Christine, Indianapolis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location for the train and direct bus to the airport, staff was fantastic and the room was lovely.
Séjour de 1 nuit en avril 2024
Réponse de George Miliaras le 10 avr. 2024
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us and found our location convenient for your travel needs.It's fantastic to know that you found our staff to be fantastic and that you were pleased with your room. Providing excellent service and comfortable accommodations are our top priorities, and we're thrilled that we could meet your expectations.Should your travels bring you back to Edinburgh in the future, we would love to welcome you back for another fantastic stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel great staff great location
Séjour de 6 nuits en mars 2024
Réponse de George Miliaras le 9 avr. 2024
Thank you for your kind words! We are thrilled to hear that you had a great experience at our hotel and that our staff and location met your expectations.At Apex Waterloo Place Hotel, we strive to provide excellent service and ensure our guests have a wonderful stay.We appreciate your positive feedback and hope to have the pleasure of welcoming you back in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Melody

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff made us feel like honoured guests and like family members at the same time. We absolutely loved our stay there and would recommend it to anyone.
Séjour de 6 nuits en mars 2024
Réponse de George Miliaras le 8 avr. 2024
Thank you for your wonderful review and recommendation. We are thrilled to hear that our staff made you feel like honored guests and family members during your stay. Providing exceptional hospitality is our top priority, and it's rewarding to know that we succeeded in creating a memorable experience for you.Your kind words mean a lot to us, and we truly appreciate your recommendation. It was a pleasure having you as our guest, and we hope to welcome you back to Apex Waterloo Place Hotel soon for another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Stephanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location was excellent making access to old and new town Edinburgh perfect. Staff were exceptionally friendly and professional. We used the spa facilities, which were nice. We would definitely stay here again!
Séjour de 7 nuits en mars 2024
Réponse de George Miliaras le 8 avr. 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed our excellent location, which provided convenient access to both old and new town Edinburgh. It's fantastic to know that you found our staff to be exceptionally friendly and professional, and that you had a positive experience using our spa facilities.Your kind words mean a lot to us, and we're thrilled to hear that you would definitely stay with us again. We look forward to welcoming you back to Apex Waterloo Place Hotel for another enjoyable stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

8/10 Bien

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de George M le 6 avr. 2024
Thank you for your feedback and for your review.

10/10 Excellent

Melody

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was charming and Vinny at the front desk went out of his way to accommodate our needs with a senior and young family members.
Séjour de 4 nuits en mars 2024
Réponse de George Miliaras le 6 avr. 2024
hope this message finds you well.I wanted to take a moment to extend our sincere gratitude for choosing Apex Waterloo Place Hotel for your recent stay and for sharing your experience with us.We are delighted to hear that you found your room charming and that Tomy at the front desk provided exceptional service to accommodate your needs, especially considering the diverse requirements of your group, including a senior member and young family members. Tomy is a valued member of our team, and we are thrilled to hear that he went above and beyond to ensure your comfort and satisfaction during your stay.Your kind words will be shared with Tomy and the rest of our team, as they serve as a great source of motivation for us to continue delivering outstanding service to all our guests.Thank you once again for choosing Apex Waterloo Place Hotel. We look forward to welcoming you back soon for another memorable experience. If there is anything else we can assist you with, please do not hesitate to contact us.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Karsten

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
1a
Séjour de 4 nuits en avril 2024
Réponse de George M le 6 avr. 2024
Thank you for your stay and for your review.

10/10 Excellent

Paul, Yeovil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de George M le 6 avr. 2024
Thank you for your review and for your stay.

10/10 Excellent

Robert, Delenson

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff and service in a wonderful property
Séjour de 2 nuits en avril 2024
Réponse de George Miliaras le 3 avr. 2024
Thank you for choosing to stay at Apex Waterloo Place Hotel and for taking the time to share your feedback with us.We are delighted to hear that you had an excellent experience with our staff and service during your recent stay. Providing exceptional service is our top priority, and it is always rewarding to receive positive feedback from our valued guests.Your kind words will be shared with our team, who will be thrilled to know that their efforts contributed to making your stay memorable. We strive to create a wonderful experience for all our guests, and it is gratifying to know that we succeeded in doing so for you.We sincerely appreciate your recommendation and look forward to welcoming you back to our property in the future. If there is anything else we can assist you with, please do not hesitate to contact us.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

10/10 Excellent

Veronica Lane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely hotel right in the heart of the city. Would stay again when coming back!
Séjour de 4 nuits en mars 2024
Réponse de George Miliaras le 2 avr. 2024
Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had a lovely experience during your stay at Apex Waterloo Place Hotel.It's wonderful to know that you found our hotel to be perfectly situated in the heart of the city. We are delighted to hear that you would choose to stay with us again on your next visit to Edinburgh.Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel