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Avis sur The Franklin Hotel Martha's Vineyard

2 out of 5
The Franklin Hotel Martha's Vineyard
222 Upper Main St, Edgartown, MA

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 66 avis sur 94." "
Note des voyageurs de 8 (Bien), d’après 19 avis sur 94." "
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 94." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 94." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 94." "

9,6/10

Propreté

8,4/10

Personnel et service

9,0/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Erik

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay!
Séjour de 3 nuits en avril 2024
Réponse de A le 22 avr. 2024
We are happy you enjoyed your stay.

10/10 Excellent

Margaret

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved our stay! Great area and rooms were super clean and stylish. We will be back :)
Séjour de 4 nuits en avril 2024
Réponse de A le 5 avr. 2024
Hi Margaret, we are happy you enjoyed your stay with us and looking forward to seeing you in the future.

10/10 Excellent

Emely

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cozy and comfy spot.
Séjour de 1 nuit en janvier 2024
Réponse de A le 4 avr. 2024
Hi Emely, we are happy you enjoyed your stay with us.

10/10 Excellent

Shahinaz, Chelsea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de A le 3 avr. 2024
We are happy you enjoy your stay.

10/10 Excellent

Alice

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The Franklin Hotel was absolutely perfect. The decor and room size were amazing. Location was incredible. Thank you!
Séjour de 2 nuits en mars 2024
Réponse de A le 27 mars 2024
Hi Alice, we are happy you loved and enjoyed your stay. We happy you welcome you back in the future.

10/10 Excellent

Linda

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We thoroughly enjoyed our overnight stay—the lobby is welcoming and the room was inviting and well appointed. We had difficulty with the open key app but the staff was responsive and it got sorted after a delay (in the rain). Everything went smoothly after getting in although as senior citizens we missed having a human being at the front desk. Overall, an excellent experience. We particularly liked the bedding—the perfect weight for us and it felt very luxurious.
Séjour de 1 nuit en mars 2024
Réponse de A le 7 mars 2024
Hi Linda, we are happy you enjoyed your stay with us and hoping to meet you again.

8/10 Bien

Roselyn, Huntingdon Va

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de A le 25 févr. 2024
We are happy you enjoy your stay.

10/10 Excellent

David, Westborough

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great spot. Walkable to Edgartown center and huge plus to be open year round for business travel.
Séjour de 1 nuit en février 2024
Réponse de A le 21 févr. 2024
We happy your enjoyed your stay and looking forward to seeing you again.

10/10 Excellent

Ronald

Les points forts : Propreté et infrastructures et conditions de l’hébergement
There was no interaction with staff so I didn't rate that area. Excellant location, Very highly recommended.
Séjour de 4 nuits en janvier 2024
Réponse de A le 21 févr. 2024
We apologize for the inconvenience, but we are happy you enjoyed your stay.

10/10 Excellent

Joanna Marie

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel
Séjour de 1 nuit en février 2024
Réponse de A le 21 févr. 2024
Happy your enjoy and we want to meet you again.

10/10 Excellent

Rebecca, Plymouth

Séjour de 3 nuits en décembre 2023
Réponse de Jordan le 4 févr. 2024
Thank you, Rebecca! So thrilled to hear you enjoyed your time with us. We hope to see you again.

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Had no heat!
The heat in the bedroom didn't work. Called and someone said they'd show up in 30 minutes. No one ever came. When i called back after 2 hours, the receptionist didn't have my information properly and thought I was staying at another hotel. It was too late by that time for someone to come and fix it. Unfortunately, we needed to sleep in a very cold room. My companion has anemia from a medical condition which made the night very uncomfortable. Wish we never stayed and could get our money back.
Séjour de 1 nuit en décembre 2023
Réponse de A le 31 déc. 2023
We apologize for the inconvenience caused to you and we are going to take a look into this and make sure this never happen again.

8/10 Bien

Natalie

Séjour de 2 nuits en décembre 2023
Réponse de A le 31 déc. 2023
We are happy you enjoyed your stay. Looking forward to meeting you again.

10/10 Excellent

Rosemary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de A le 31 déc. 2023
Happy you enjoyed your stay. Looking forward to meet again.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Comfortable bed, very up to date, very comfortable upholstered chair in room, modern bathroom. Excellent location yet not noisy. Very happy with it.
Séjour de 3 nuits en décembre 2023
Réponse de A le 26 déc. 2023
Happy you enjoyed your stay and looking forward to seeing you again.

10/10 Excellent

Brandon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de A le 26 déc. 2023
We are happy you enjoyed your stay and looking forward to seeing you again.

8/10 Bien

Eric

Séjour de 1 nuit en décembre 2023
Réponse de Courtney le 15 déc. 2023
Thank you for staying with us and we look forward to seeing you again.

10/10 Excellent

Leigh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful and would stay again…
Beautifully decorated, coffee, water, ice, cute thermos to use for water, coffee cups to go, neat wall fireplaces..overall great stay. Only areas for improvement were no fridge in the room ( but community one in common area), the walls are thin so you can hear everything above you and next to you ( and I mean everything;)), the room was light at night because the shades weren’t room darkening and had no curtains. The location was great, quick walk to town. Great restaurant across street called the Town. Grocery store quick trip down street and Bad Martha brewery was close by , great beer!! Great weekend!!!
Séjour de 2 nuits en novembre 2023
Réponse de Courtney le 15 déc. 2023
We are glad to hear your enjoyed your stay and we look forward to seeing you again.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great hotel, great location.
Séjour de 4 nuits en novembre 2023
Réponse de General Manager le 22 nov. 2023
Hi John, thank you for giving us a 5 out 5. Glad you enjoyed our hotel and the location. Hope to welcome you back in the near future!

8/10 Bien

FREDERICK

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cozy comfort - maybe a bit noisy inside though
Really cute and quaint little Inn. Super clean and large rooms, too. Walking distance to just about everything. Only downside (and I'm nit-picking here) is that because it is newly renovated, it's a bit noisy inside. Very easy to hear people walking about or chatting - those sounds carry through the walls, floors. But again - that's nit-picking!
Séjour de 2 nuits en novembre 2023
Réponse de A le 17 nov. 2023
Hi Frederick, we are happy you enjoy your stay and we will look into this and see how best we can solve this problem with noise. Looking forward to seeing you in the future.

8/10 Bien

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en novembre 2023
Réponse de Franklin Hotel Staff le 13 nov. 2023
Hi Danielle, Thank you for provifn us with your rating. We hope you enjoyed your visit here at the Franklin Hotel and on MV. We hope to see you again in the future! :)

10/10 Excellent

Samantha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and well decorated
Séjour de 2 nuits en novembre 2023
Réponse de Noell le 8 nov. 2023
Thank you very much for giving us your time and attention! We appreciate your stay with us and look forward to seeing you in the near future! Kind Regards,

10/10 Excellent

Tori

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sweet tidy spot Definitely give her a try!
Réponse de A le 3 nov. 2023
Hi Tori, we are so happy you enjoyed your stay and looking forward to seeing you again.

8/10 Bien

Nicole

Séjour de 1 nuit en octobre 2023
Réponse de A le 17 oct. 2023
We are happy you enjoyed your stay and looking forward to seeing you again.

10/10 Excellent

Rhonda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff exceptional. Loved the welcoming pkg. such a seeet touch
Réponse de A le 17 oct. 2023
Hi Rhonda, we are happy you enjoyed your stay.

10/10 Excellent

Taylor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en septembre 2023
Réponse de A le 17 oct. 2023
We are so glad you enjoyed your stay and looking forward to seeing you again in the future.

8/10 Bien

Larry

Séjour de 1 nuit en octobre 2023
Réponse de A le 7 oct. 2023
We are happy your enjoyed your stay and looking forward to seeing you in the future.

10/10 Excellent

nicole

Les points forts : Infrastructures et conditions de l’hébergement
Fabulous
Séjour de 2 nuits en septembre 2023
Réponse de Jordan le 3 oct. 2023
Hi Nicole! Thank you for taking the time to give us 5 out of 5 stars! We are so pleased you enjoyed your stay and hope to see you again.

8/10 Bien

KENNETH

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Good but Staff is Lazy
Overall, the hotel was good. Exterior/Interior decor very nice. Now for criticisms, the kitchen area was not stocked with coffee for two days and the staff expected to clean the mugs left every one in the sink and never brought out the paper coffee cups or coffee until her security guard pals came to drink their free coffee. Also, maybe they could spend less time looking at instagram and doing their jobs. Wanted to sit outside in the morning but some idiot took the seat cushions and never placed them back on chairs until I asked them to. Also the only door that is locked is the front requiring a card key. The back door and other access points are all left unlocked which is TERRIBLE. Someone off the street could walk right in. Location is sort of off the beaten path in Edgartown. Would have preferred staying closer to the main part of town.
Séjour de 7 nuits en septembre 2023
Réponse de A le 13 sept. 2023
Hi Kenneth, we are sorry for that experience, and we do apologies, and We will go ahead and have a meeting with our staff and make sure this never happen again and thank you for letting us know.

2/10 Horrible

Barbara

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Logistical nightmare at high price. No staff on grounds. No instructions on where to find our two rooms in the three buildings. Digital link to open doors that did not work. No answer at hotel number given in personalized email to call for help. Thankfully anther hotel guest came to the rescue and gave us number of another close hotel to ask for help. Nice staff from other hotel showed us our two rooms and gave us keys (one key for two people to one room and another key for second room). Then no light bulbs in reading lamp by couch. Only one toilet paper roll and two shower towels for 4 days. No housekeeping service except when requested. We requested hotel service day 1 for all days but only had one service day 3. All this for over $600/day for each room. We guess the private equity firm owning the hotel believes they can price gouge with misleading information while cutting costs/services and be somehow very profitable with no consequences.
Séjour de 3 nuits en août 2023
Réponse de A le 29 août 2023
Hi Barbara, we are sorry for the inconvenience caused and we will make sure to look into this for you and make sure the experience gets better.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
So so
You are on your own at this hotel. Checking in is only for the tech savvy as you need an app. Very little support and you kind of have to get lucky on timing. Checking out a bit perilous too. Newer hotel and modern, but think west elm on quality. On the outskirts of Edgartown but fine if you can walk about a mile.
Séjour de 2 nuits en août 2023
Réponse de A le 20 août 2023
We are happy you choose us and looking forward to seeing you in the future.

10/10 Excellent

Beverly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms very small, esp bathroom
Séjour de 6 nuits en août 2023
Réponse de A le 16 août 2023
We are happy you enjoyed your stay and looking forward to seeing you in the future.

8/10 Bien

Paige

Les points forts : Propreté et infrastructures et conditions de l’hébergement
It was beautiful and safe, perfect location. There was a gentleman, not sure if he was the cleaning staff, but both mornings woke me up, very loud!! I think I was in a room next to where they unload all the cleaning supplies for the day. I would have liked to sleep in a bit longer.
Séjour de 2 nuits en juillet 2023
Réponse de A le 31 juil. 2023
Hi Paige we happy you stayed with us. We apologise for the inconvenience caused to you. we are hoping to make it up to you in the future.

8/10 Bien

Miriam, Brookline

Les points forts : Propreté
Clean, quiet, easy check in, limited amenities
Séjour de 1 nuit en juillet 2023
Réponse de Noell le 27 juil. 2023
Hi Miriam! So happy to hear you enjoyed your stay with us. We hope you'll come stay with us again!

10/10 Excellent

Olivia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Place!
My boyfriend and I really enjoyed our stay at the Franklin Hotel. The hotel was clean and looked very new. There is a cute little lobby and some nice seating areas outside. It is also a quick walk to downtown. Very easy parking right out back. The mini kitchen area with ice, fridge etc was great too. I do think the coffee could be better though. Our room was comfortable and I love that they had a sound machine and robes. The walls are a bit thin and I could hear the person above us waking around late at night. I also thought the free reusable water bottles was a great touch. Housekeeping only comes every 3rd day to clean the room and I think this should be done more often considering the price of the hotel. Overall, this is a great hotel and we would definitely stay again.
Lobby
Lobby
Outdoor seating
Lobby
Séjour de 5 nuits en juin 2023
Réponse de A le 7 juil. 2023
We are happy you enjoyed your stay and looking forward to have you back in the future.

10/10 Excellent

Sabrina

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, modern and dog friendly property!
Séjour de 3 nuits en juillet 2023
Réponse de Eli le 6 juil. 2023
We are glad you enjoyed your stay! We look forward to seeing you again in the future.

4/10 Médiocre

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Worst experience ever
The hotel is new but the rooms are very small and the walls are paper thin! I can hear people talking and footsteps and flushing their toilet! There’s no staff on-site most of the time. I called 3X trying to get towels and nobody picked up. Finally someone showed up 20 minutes later and gave me some towels. And there’re stains on the towel and sheets. Nobody cleaned the room during our stay. The check out time is 11am but the digital key expired and locked me out 5 minutes before at 10:55. Definitely not worth $700 a night. Will never return and will never recommend to anyone.
Séjour de 2 nuits en juillet 2023
Réponse de A le 7 juil. 2023
We apologize and sorry for the inconvenience this may cause you. We will look into your feedback and make the necessary changes.

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and efficient process of entry!!
Séjour de 2 nuits en juin 2023
Réponse de A le 26 juin 2023
We are happy you enjoyed your stay and looking forward to seeing you in the future.

10/10 Excellent

Jan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I liked everything about here. The room colors are aesthetic.
Séjour de 1 nuit en juin 2023
Réponse de General Manager le 12 juin 2023
Hello, Thank you for the positive feedback and I am pleased that you enjoyed your room!

10/10 Excellent

mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very pleasant stay and a brand new hotel!
Great locations just about 10min from downtown. On bus route which was great! Completely new property and nicely appointed. Nice sitting area in the back. Comfortable bed and nice bathroom albeit small. Cons: Paper thin walls. You can hear literally everything. I recommend staying upstairs rooms 8-16. Downstairs a little too close for comfort. Didn’t mind the keyless entry. Easy to do on your phone. Very pleasant stay overall!
Séjour de 1 nuit en mai 2023
Réponse de A le 30 mai 2023
We are happy you enjoyed your stay and looking forward to seeing you in the future.

10/10 Excellent

German

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de A le 24 mai 2023
We are happy you enjoyed your stay and looking forward to see you in the future

10/10 Excellent

Tim

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
Really nice remodeled hotel with a restaurant right across the street at its sister hotel. Clean rooms, nice coffee area in the lobby. If you’re there for work and want it quiet you might ask for a room away from the patio.
Séjour de 2 nuits en mai 2023
Réponse de Shania le 18 mai 2023
Thank You Tim for choosing the Franklin Hotel as your home away from home!We are delighted to hear that you enjoyed your stay with us. We hope to see you again soon!

4/10 Médiocre

Wayne

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
The property is self-serve. You scan a QR code get an access code and then need to download “open door “ app. In booking thru Expedia you don’t get the code and cannot enter the building. A guest let us in where we could complete the transaction. The room has paper thin walls, there weren’t any glasses in the room and if you didn’t have the door locked there was a gap you could see through. There are no guest services in the room except for a shared coffee area off the lobby.
Séjour de 1 nuit en mai 2023
Réponse de Noell le 13 mai 2023
Thanks you for choosing The Franklin Hotel for being your home away from home Wayne! We appreciate your feedback. We hope to see you again soon in the near future. Have a wonderful day and a great summer! Kind Regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2023
Réponse de A le 1 mai 2023
We are happy you enjoyed your stay. We are looking forward to seeing you in the future.

8/10 Bien

Ladena

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Just remodeled when we went and nice. We booked a room with a king bed that was a nice size but my parents got the standard room with a queen and it is basically a small bedroom with a bathroom. Nice common area that we played cards in and a small common kitchen with a small fridge, microwave, Keurig (coffee, tea & hot chocolate) table and chairs. Less than a five minute drive to the town center. There is a restaurant right across the street at well.
Séjour de 3 nuits en avril 2023
Réponse de A le 25 avr. 2023
We are happy you enjoyed your stay and looking forward to seeing you in the future.

10/10 Excellent

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My stay at the Franklin Hotel was amazing very clean and the hotel had a very calming atmosphere. I would stay there again
Séjour de 2 nuits en avril 2023
Réponse de Noell le 24 avr. 2023
Thanks for your feedback. We appreciate your stay here at The Franklin Hotel thanks for choosing us here on Marthas Vineyard. I hope to see you in the near future. Have a fabulous day!

10/10 Excellent

Christine

Voyage en groupe, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Newly renovated Modern and tastefull Clean and convenient Good mattress Very good quality for the price
Séjour de 1 nuit en avril 2023
Réponse de A le 23 avr. 2023
We are happy you enjoyed your stay and looking forward to seeing you in the future.

8/10 Bien

Connie

Les points forts : Propreté et personnel et service
Quiet and easily assessable by car to various destinations on island or walking to town
Séjour de 2 nuits en avril 2023
Réponse de Noell le 24 avr. 2023
Thanks for your feedback. We appreciate your stay with us here at The Franklin Hotel on Marthas Vineyard. We hope to see you soon in the near future. I hope you have a wonderful day!

10/10 Excellent

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cool, crisp, contemporary
This location is the benefactor of a great deal of hard work and planning. Brand new. Sparkling clean. Simple but not austere. Across the street from a supermarket and an excellent restaurant. It’s nautical without being rustic and fun without being trashy. Apparently very dog friendly. Will stay here again in a heartbeat.
Séjour de 2 nuits en avril 2023
Réponse de A le 18 avr. 2023
Hi Chris, we are happy you enjoyed your stay and looking forward to seeing you in the future.

10/10 Excellent

Marie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A cute place to stay
Séjour de 1 nuit en mars 2023
Réponse de A le 30 mars 2023
Happy you enjoyed your stay and looking forward to seeing you in the future.