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Avis sur SureStay Hotel by Best Western Wenatchee

2.5 out of 5
SureStay Hotel by Best Western Wenatchee
580 Valley Mall Parkway, East Wenatchee, WA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 302 avis sur 712." "
Note des voyageurs de 8 (Bien), d’après 259 avis sur 712." "
Note des voyageurs de 6 (Satisfaisant), d’après 105 avis sur 712." "
Note des voyageurs de 4 (Médiocre), d’après 32 avis sur 712." "
Note des voyageurs de 2 (Horrible), d’après 14 avis sur 712." "

8,6/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Charlotte

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
When we checked in we were not in computer. I booked through expeida. And paid ahead. I wont do that again.
Séjour de 1 nuit en mai 2024
Réponse de front desk le 13 mai 2024
thank you for your response, I'm sorry that it wasn't in the system but we were able to get u into a room, right?

8/10 Bien

Jacky

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de front desk le 13 mai 2024
thank you for your response. we love to hear how we are doing.

10/10 Excellent

JORGE

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great service
Séjour de 1 nuit en mai 2024
Réponse de front desk le 12 mai 2024
thank you for your response. we always like to hear how we are doing.

10/10 Excellent

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy check-in, ideal location close to everything in town!
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Dustin

Voyage en couple
Les points forts : Personnel et service
The first night was good! Second night went to use the restroom and found a cockroach in the shower. Will not be staying here again after seeing that.
Réponse de Barb Mccord sure stay manager le 26 mars 2024
Dear Dustin,I received your review from your recent stay with us here at surestay. First of all , I wanted to say how incredibly sorry and shocked hearing there was a roach in the tub. In my 3 years I can honestly say I have never seen nor had an issue with this. With that said, I immediately contacted our pest control company and had the room treated to ensure this does not happen in the future....again I am so sorry

10/10 Excellent

HM Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent service. Front counter staff would bring you back on their own!
Séjour de 1 nuit en mars 2024
Réponse de Barb Mccord le 26 mars 2024
Thank you so much for your stay and we sure hope to see you again soon

10/10 Excellent

JORALYN

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a comfortable stay
Séjour de 1 nuit en février 2024

10/10 Excellent

Munehiro

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
While the building itself looks a little old, the room furniture is new or in a good shape. Daily room cleaning, towel changes, and toiletry additions were very nice as compared to the room price.
Séjour de 2 nuits en février 2024
Réponse de surestay management le 20 févr. 2024
on behalf of our team, I would like to thank you for your recent stay with us. We look forward to serving you again soon

8/10 Bien

ROBERT

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good pricing
Séjour de 1 nuit en février 2024
Réponse de front desk le 10 févr. 2024
thank you for taking the survey, we always love to hear how were are doing

10/10 Excellent

Casey

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en février 2024
Réponse de front desk le 10 févr. 2024
thank you for taking the survey we always love hearing how we are doing

10/10 Excellent

Anita

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jay and Barb at the front counter were great. Always have a friendly smile.
Séjour de 1 nuit en février 2024
Réponse de Front desk le 5 févr. 2024
Thank you Anita, we always love hearing how were are doing. :)

10/10 Excellent

ThoR

Séjour de 1 nuit en janvier 2024
Réponse de front desk le 31 janv. 2024
thank you for taking the survey. We love hearing how we are doing.thank you again.

6/10 Satisfaisant

Heidi

Voyage en famille
Les points forts : Personnel et service
Meh
Just so-so, there was leftover food and beer in our fridge, the rooms need a face-lift, we were on the roadside and it was loud and we could’ve used another blanket or a warmer blanket on our bed. The parking lot isn’t great and customer service was okay, nothing exceptional. Fine to have a quick stay over but not great overall.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

heidi, winthrop

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Toni

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Happy!
Nice place, very clean, very happy with our stay in Wenatchee.
Séjour de 1 nuit en janvier 2024
Réponse de frontdesk le 22 janv. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 509-888-7378.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Barb McCordGeneral ManagerSureStay by Best Western Wenatchee

6/10 Satisfaisant

Cynthia Lee

Les points forts : Propreté
You get what you pay for. It was clean and had the basic amenities. I was on the street side, lower floor so street traffic was noisy. No elevator so keep that in mind.
Séjour de 4 nuits en janvier 2024

10/10 Excellent

Sabir

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Non
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Cori

Voyage en couple
Les points forts : Propreté et personnel et service
The property was clean and decent, however very noisy. The bed was extremely uncomfortable and the pillows were small, flat, and gave us neck issues in the morning.
Séjour de 2 nuits en janvier 2024

4/10 Médiocre

Rebecca

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de sure stay management le 2 janv. 2024
thank you for your recent stay with us. I am sorry we did not meet your expectations on your stay and hope to have another opportunity to serve you in the future.

4/10 Médiocre

Yvonne

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It’s okay if you just need a room for rest. However, the staffs are friendly and wifi is steadily.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Pius

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

8/10 Bien

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

Andrei

Les points forts : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de . le 2 janv. 2024
thank you for your recent stay and we hope to have a chance to serve you soon.

6/10 Satisfaisant

hunter

Séjour de 2 nuits en décembre 2023

10/10 Excellent

joshua

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de SureStay Management le 30 déc. 2023
Thank you for review, we really appreciate it!

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

TWELVE

Voyage en famille
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Carey, Riverside

Voyage en famille
For an older property, in a busy area, it was OK.
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Front Desk le 18 déc. 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 509-888-7378.Sincerely,Barb McCordGeneral ManagerSureStay by Best Western Wenatchee

10/10 Excellent

Gary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Kenny

Séjour de 1 nuit en décembre 2023
Réponse de SureStay le 15 déc. 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Brian, seattle

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s located in a convenient location for access and dining. An older accommodation but was clean and a great value for the price. They allow pets and has access to a trail system adjacent to the property which a lot of properties on the west side of the river lacks. The parking lot area seems fairly safe although a bit of broken glass near the dumpster and the green space on the north side of the lot could use a bit of cleaning. Premium movie channels included and was appreciated. Staff was friendly. Would stay again.
Séjour de 2 nuits en novembre 2023

8/10 Bien

Helene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly staff, clean, comfortable bed.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

MURIEL

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Catherine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is easy access from the highway. We needed a good place to stay overnight, in a predicted snow storm, before catching a 6:00 a.m. flight from Pangborn. This hotel fits the bill for us all.
Séjour de 1 nuit en octobre 2023

8/10 Bien

bradley

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Hotel was ok. Dated but also the price reflects this. Close to hwy and shopping. The tub wasn’t very clean and the ice maker was in the cubby next to my room making it very loud.
Séjour de 1 nuit en octobre 2023
Réponse de surestay management le 21 oct. 2023
On behalf of my staff, I would like to apologize for your experience.

10/10 Excellent

Silvia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 3 nuits en octobre 2023
Réponse de sure stay management le 15 oct. 2023
Thank you for your review and hope that you will stay will us again.

4/10 Médiocre

Nicole

Séjour de 1 nuit en octobre 2023
Réponse de sure stay management le 11 oct. 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jeffrey

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay
It was close to home and the stay was great.
Séjour de 3 nuits en septembre 2023
Réponse de surestay management le 21 oct. 2023
Thank you so much for your recent stay with us.

10/10 Excellent

Cindi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unexpected lovely place.
Séjour de 1 nuit en septembre 2023
Réponse de sure stay management le 21 sept. 2023
thank you for your response on the survey. :) we always enjoy getting feed back from our guest

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice!
Séjour de 1 nuit en septembre 2023
Réponse de surestay management le 21 oct. 2023
Thank you!

8/10 Bien

Rick

Clean and neat enjoyed our stay
Séjour de 1 nuit en septembre 2023
Réponse de sure stay management le 16 sept. 2023
Thank you so much for your recent stay with us. We look forward to seeing you again soon

10/10 Excellent

Nealie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were extremely nice at check-in and check-out
Séjour de 2 nuits en septembre 2023
Réponse de front desk le 16 sept. 2023
we really enjoyed having you here with us.

8/10 Bien

Teresa

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de front desk le 16 sept. 2023
Thank you for your recent review of our property

8/10 Bien

Melissa

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de sure stay management le 16 sept. 2023
Thank you for your stay and review of our property. We hope to have the chance to serve you again soon.

6/10 Satisfaisant

Cara

Les points forts : Personnel et service
worth it for a quick place to sleep. wonderful staff!
Séjour de 1 nuit en septembre 2023
Réponse de front desk le 16 sept. 2023
Thank you

4/10 Médiocre

Merritt

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
First floor hears every step from floor above. Air conditioner needs repair. No screens on windowsill allows insects in.
Séjour de 4 nuits en septembre 2023

10/10 Excellent

Jamie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay after a concert
Séjour de 1 nuit en septembre 2023
Réponse de sure stay management le 10 sept. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Satisfaisant

Mark

Les points forts : Personnel et service
Séjour de 2 nuits en septembre 2023

4/10 Médiocre

Cirra

Property is outdated, towels and linens are old and dingy. Room had an overwhelming scent, some type of cleaning product that didn’t dissipate over the three days. Staff was friendly and helpful. Centrally located.
Séjour de 4 nuits en août 2023
Réponse de sure stay management le 4 sept. 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.