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Avis sur Holiday Inn Express & Suites Dewitt (Syracuse), an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Dewitt (Syracuse), an IHG Hotel
5908 Widewaters Pkwy, East Syracuse, NY

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 502 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 331 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 96 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 41 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 31 avis sur 1001." "

8,8/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Nafissa

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les toilettes n’étaient modernes.
Séjour de 1 nuit en octobre 2022

10/10 Excellent

Aya

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La propriété,le petit déjeuner était bon,le personnel est très sympa.les enfants se sont bien amusés dans la piscine
Séjour de 2 nuits en août 2022
Réponse de Megan le 19 août 2022
Thank you for your review!

8/10 Bien

Fred

Séjour de 1 nuit en août 2022

10/10 Excellent

Linda, Gatineau PQ

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nous avons été pour la course au fairground

8/10 Bien

Simon Mathieu, Mont-Saint-Hilaire

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Belles chambres confortables, très bon déjeuner.
Très bien, bel hôtel, belle piscine. Ils auraient reçus une meilleure appréciation de leur service s'ils avaient pu accommoder les athlètes qui participaient au Ironman 70.3 Syracuse afin de leur laisser un ''Late check-out'' plus tard que 13h, disons 15h.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Bruno, Gatineau

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent 4 étoiles!
C'est pas 5 étoiles car la piscine est eptite et le gym aussi. EN plus il n'y a pas de restaurant. PArcontre, la piscine est chauffée, ce que les enfants ont adorés et je ne me sert jamais des gyms. Le déjeuner était excellent, grande variété et la petite madamme qui nous sert est super sympathique. QUe du bien, je vais y retourner la prochaine fois que je retourne à Syracuse...l'emplacement est excellente

8/10 Bien

Nathalie

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Très bel hôtel, personnel chaleureux à l'accueil. Bon déjeuner. Cependant, le plancher de la salle de bain avait mal été balayé. Il restait des cheveux noirs dans tous les coins.

6/10 Satisfaisant

John

Les points forts : Propreté et personnel et service
Cool
Séjour de 1 nuit en mai 2024

10/10 Excellent

Alison

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed for 6 days. We loved the breakfast. Beds were comfortable. It was a quiet stay!
Séjour de 5 nuits en mai 2024
Réponse de James Hodgson le 15 mai 2024
Alison,Thank you for staying with us we are happy to hear you had a great experience and enjoyed our hot breakfast buffet so much. We hope to have you stay with us again next time you come to Syracuse.James HodgsonGeneral Manager

6/10 Satisfaisant

florent

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
They are doing the renovation on the property which is very needed. The rooms are dated and old
Séjour de 1 nuit en mai 2024
Réponse de James Hodgson le 15 mai 2024
We value your feedback and we are starting the second phase of our renovations with our guest rooms. I hope that you will stay with us next time you're in the area and see all the changes we are making. James HodgsonGeneral Manager

10/10 Excellent

AURORA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A bit isolated, but friendly, roomy, great layout, spacious dining room, helpful friendly staff. Excellent
Séjour de 4 nuits en avril 2024
Réponse de James Hodgson le 15 mai 2024
Aurora,I am so pleased to hear our team was excellent as they work very hard to make sure each guest has the experience that you had. We look forward to having you stay with us again soon.James HodgsonGeneral Manager

8/10 Bien

Elaine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was convenient with lots of shopping and restaurants nearby. I don't like that you can't close the drapes.
Séjour de 1 nuit en mai 2024
Réponse de James Hodgson le 3 mai 2024
Elaine,I am glad to hear that the location fit your needs during our stay. I am sorry for the confusion about the drapes as in front we have decorative one but behind the sheers we have blackout curtains in all of our rooms. We hope that you will stay with us again soon.James HodgsonGeneral Manager

10/10 Excellent

Nancy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was clean and comfortable. The breakfast was fresh and hot.
Séjour de 1 nuit en avril 2024
Réponse de James Hodgson le 3 mai 2024
Nancy,Thank you for taking the time to let us know about your recent stay. I am happy to hear you enjoyed our hot complimentary breakfast.James HodgsonGeneral Manager

10/10 Excellent

Simon

Séjour de 1 nuit en avril 2024

10/10 Excellent

Boyd, Utica

Excellent
Séjour de 1 nuit en avril 2024
Réponse de James Hodgson le 25 avr. 2024
Boyd,Thank you for such positive feedback about your recent stay with us. I am pleased to hear my team did an excellent job, we look forward to having you stay again soon.James HodgsonGeneral Manager

8/10 Bien

Jerry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Went to a concert at the Dome, so reasonable distance to a lot of facilities. The hotel put on food and beer on the evening of the event free, nice touch when arriving. Rooms are dated but clean and spacious and reasonably priced fridge, microwave good bed, full tub all plus's. Free breakfast in the morning, just felt like we were getting a good bang for the buck. JM
Séjour de 1 nuit en avril 2024
Réponse de James Hodgson le 23 avr. 2024
Jerry,Thank you for choosing our hotel while visiting the area for the Bruce Springsteen concert. I am glad to hear you were able to enjoy the managers reception that evening and also felt a good value at our property.James HodgsonGeneral Manager

2/10 Horrible

antonio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was great but our room was already occupied when we got to it. It took a while to put us in another .and as a result we were late for a concert
Séjour de 1 nuit en avril 2024
Réponse de James Hodgson le 19 avr. 2024
Antonio,I am sorry for the mix up that happened during your check in. Once you brought it to our attention the desk staff quickly figured out the mistake and switched your room. We hope that you enjoyed the room and the rest of your stay. Again I am sorry to hear about the issue during check in and that delayed you to your concert. We hope that you will give us another chance next time you come to Syracuse.James HodgsonGeneral Manager

2/10 Horrible

Keiko

Séjour de 1 nuit en avril 2024

8/10 Bien

Marya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
convienient
Séjour de 1 nuit en avril 2024
Réponse de James Hodgson le 19 avr. 2024
Marya,Thank you for staying with us recently at the Holiday Inn Express East Syracuse. We look forward to having you stay with us again soon. I am glad our location was convenient for you as we are located near all the major highways. James HodgsonGeneral Manager

10/10 Excellent

Gail

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice clean place
Séjour de 1 nuit en avril 2024
Réponse de James Hodgson le 16 avr. 2024
Gail,Thank you for letting us know how much you enjoyed you stay with us at the Holiday Inn Express East Syracuse. We look forward to you staying with us again soon.James HodgsonGeneral Manager

2/10 Horrible

Lisa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
VERY disappointed!!! I booked this hotel because I’ve normally had good care at your hotels. This time, I was traveling to see my son come home from a 10 month deployment and I was gouged in the prices. When I booked online it was for the normal rate and then when the receipt came under my door it was for double the price. Because this is how you gouge people because of another event going on in the area, I will probably look at other hotels before looking at a Holiday Inn to stay at.
Séjour de 2 nuits en avril 2024
Réponse de James Hodgson le 15 avr. 2024
Lisa, After reviewing your reservation the rate you were charged for the two nights i what you reserved at with Expedia plus taxes. I am sorry for the misunderstanding i would be happy to discuss this more with you if you would like to call the hotel and speak with me. You did stay during the time of a solar eclipse and the entire market was sold out that is why prices were higher as it was a special event. We hope that you will continue to stay with the Holiday Inn Express brand as we offer a great experience for our guest.James HodgsonGeneral Manager

10/10 Excellent

Joseph

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was nice and the facilities were clean.
Séjour de 1 nuit en avril 2024
Réponse de James Hodgson le 12 avr. 2024
Joseph,Thank you for letting us know about your recent stay. We are happy to see that you had a great experience and we look forward to you staying with us again soon.James HodgsonGeneral Manager

10/10 Excellent

Jenessa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe, quiet, shopping
Séjour de 1 nuit en avril 2024
Réponse de James Hodgson le 6 avr. 2024
Jenessa,Thank you for taking the time to let us know about your recent stay. We are pleased to hear you had a great visit and we look forward to seeing you next time you're in Syracuse.James HodgsonGeneral Manager

10/10 Excellent

Nicole

Séjour de 1 nuit en avril 2024
Réponse de James Hodgson le 12 avr. 2024
Thank you for staying with us we look forward to having you stay again soon.James HodgsonGeneral Manager

10/10 Excellent

Debra

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de James Hodgson le 6 avr. 2024
Thank you for staying with us we look forward to your next visit.James HodgsonGeneral Manager

10/10 Excellent

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Several fast food options close by. Cookies in the lobby we’re delivering
Séjour de 1 nuit en mars 2024
Réponse de James Hodgson le 6 avr. 2024
Angela,We are pleased to see you had a great stay with us and we look forward to having you stay with us again soon. Glad you enjoyed the complimentary cookies at check inn.

8/10 Bien

Renee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was lovely and the hotel was clean and well maintained . The kids enjoyed the pool and the breakfast was good, staff in there was very nice
Séjour de 1 nuit en mars 2024
Réponse de James Hodgson le 21 mars 2024
Renee,I am happy to see you had a great experience our team try's to make sure every guest has an exceptional experience like you had. We look forward to seeing you again soon.James HodgsonGeneral Manager

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great pillows an beds very comfortable
Séjour de 1 nuit en mars 2024
Réponse de James Hodgson le 21 mars 2024
Thank you for staying with us, we know you have a lot of choices and am pleased to see you had a great experience. I look forward to having you stay with us next time you're in the Syracuse area.James HodgsonGeneral Manager

10/10 Excellent

Milagros

Séjour de 1 nuit en mars 2024
Réponse de James Hodgson le 6 avr. 2024
Thank you for staying with us we look forward to your next visit.James HodgsonGeneral Manager

8/10 Bien

Robert

Séjour de 1 nuit en février 2024
Réponse de James Hodgson le 21 mars 2024
Thank you for staying with us we look forward to you staying again soon.James HodgsonGeneral Manager

10/10 Excellent

Gheysha

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My favorite part of the stay was the breakfast I was impressed on the variety of items offered. The pool was clean and the warm towels made it very pleasant for my children when they got out. They also offered chocolate chip cookies and coffee 24/7 which was a nice addition for a late snack.
Séjour de 1 nuit en février 2024
Réponse de James Hodgson le 21 mars 2024
We are pleased to hear that you had such a great experience. Our team works very hard to make sure each guest has a great experience like you had. I will be sure to share your feedback with the, we hope to see you again soon next time you're in Syracuse.James HodgsonGeneral Manager

10/10 Excellent

Emily, Mechanicsburg

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Great property! Wonderful staff. Very quiet. Highly recommend! Great job.
Séjour de 1 nuit en février 2024
Réponse de James Hodgson le 21 mars 2024
Emily,Thank you for taking the time to let us know about your recent stay. I am pleased to hear you had such a great experience. My staff will be pleased to hear such great feedback. We look forward to your next stay with us.James HodgsonGeneral Manager

10/10 Excellent

Natallia

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The place is clean and well organized. The staff is welcoming and friendly.
Séjour de 1 nuit en février 2024
Réponse de Michael le 20 févr. 2024
Natallia,Thank you for taking the time to provide feedback on your stay. We are so pleased that you enjoyed your experience. We look forward to seeing you at your next stay at the Holiday Inn Express and Suites in Dewitt. Michael Edwards Assistant General Manager.

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location, near to highway
Séjour de 1 nuit en février 2024
Réponse de Michael le 15 févr. 2024
Michael,Thank you for taking the time to rate your stay. We appreciate your feedback and are pleased you enjoyed your stay. Michael Edwards Assistant General Manager

10/10 Excellent

Shekhinah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, seamless late check-in, warm, comfy beds, and great service.
Séjour de 1 nuit en février 2024
Réponse de Michael le 15 févr. 2024
Shekhinah,Thank you for your feedback on your recent stay with us at the Holiday Inn Express and Suites in Dewitt. We are so pleased that you had a pleasant stay. Michael Edwards Assistant General Manager

10/10 Excellent

Wilhelmina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a very enjoyable stay, it was quiet and we felt safe.
Séjour de 2 nuits en février 2024
Réponse de Michael le 9 févr. 2024
Wilhelmina,Thank you for taking the time to rate your stay with us at the Holiday Inn Express and Suites in Dewitt. We are so pleased to see that you enjoyed your stay. We look forwarded to seeing you at your next stay. Michael Edwards Assistant General Manager.

10/10 Excellent

Jeanna

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Michael le 15 févr. 2024
Jeanna,Thank you for taking the time to rate your stay at the Holiday Inn Express and Suites in Dewitt. We look forward to seeing you at your next stay in Syracuse. Michael Edwards Assistant General Manager

10/10 Excellent

Lydia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Michael le 15 févr. 2024
Lydia,Your feedback is much appreciated and we are so please that your enjoyed your stay. We hope that you stay with us again at the Holiday Inn Express and Suites in Dewitt, next time you are in Syracuse. Michael Edwards Assistant General Manager.

8/10 Bien

Jack

Séjour de 1 nuit en janvier 2024
Réponse de Michael le 14 janv. 2024
Jack,Thank you for taking the time to rate your stay, we are pleased to see that you enjoyed your time with us. Thanks again, Michael Edwards Assistant General Manager

10/10 Excellent

Michael John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An excellent property with great and friendly staff!
Séjour de 2 nuits en janvier 2024
Réponse de Michael le 10 janv. 2024
Michael John,Thank you for taking the time to tell us about your experience. We are so pleased to hear that your stay was pleasant. We look forward to seeing you at your next stay at the Holiday Inn Express and Suites in Dewitt. Thanks again. Michael Edwards Assistant General Manager

8/10 Bien

Hillary

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
The first floor was just remodeled but I was told they are regular rooms and not suites. 2nd to 4th floors are not recently updated although the room didn't feel terribly outdated. It was decently clean but needed some TLC as a lamp shade was broke and there was water damage around the bathtub. The hallways on the 2nd to 4th floors are outdated with wallpaper and bad lighting. The pool area looks nice but desperately needs to be cleaned around the edge, just above the water and there is no hot tub if you're looking for that. The continental breakfast was average in my opinion. There is nothing directly by the hotel but a lot of things a short drive away, maybe a mile. I was there during a snow storm and they had nobody plow the parking lot or driveway the whole time which I thought was strange being its a hotel. The staff were all nice and accompanying. Overall, the lobby and bottom floor look very nice being just remodeled. I'm assuming they'll do the rest of the floors but I did not ask. It's an ok, quiet place that was decently priced with nice staff when I was there and overall clean except what I mentioned about the pool. I would consider staying here again, especially if they remodel the rest of the hotel.
Séjour de 2 nuits en janvier 2024
Réponse de Michael le 10 janv. 2024
Hillary,Thank you for taking the time to provide feedback on your stay. I'm glad that your stay was pleasant. As you stated we have started remodeling and will continue to work on the upper floors of the hotel in the coming weeks. We look forward to bringing you a new and updated look at the Holiday Inn Express and Suites in Dewitt. Can't wait to see you at your next stay. Michael Edwards Assistant General Manager.

6/10 Satisfaisant

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Michael le 15 févr. 2024
Karen,Thanks for talking the time to rate your stay. We look forward to seeing you at your next stay at the Holiday Inn Express and Suites in Dewitt. Michael Edwards Assistant General Manager

10/10 Excellent

Christopher

Séjour de 1 nuit en janvier 2024
Réponse de James Hodgson le 12 janv. 2024
Thank you for staying with us at the Holiday Inn Express in East Syracuse, we are pleased to see you had a great stay. I look forward to having you stay with us again soon next time you're in the Syracuse area.James HodgsonGeneral Manager

8/10 Bien

LAURIE, williston park

Séjour de 1 nuit en décembre 2023
Réponse de Michael le 15 févr. 2024
Laurie,We are so pleased to hear that you enjoyed your stay with us at the Holiday Inn Express and Suites in Dewitt. Thank you for taking the time to rate us. Michael Edwards Assistant General Manager

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Michael le 14 déc. 2023
Sarah,Thank you for taking the time to rate your stay. We are so pleased that you had a pleasant stay. Thanks again. Michael Edwards Assistant General Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good consistent hotel
I’ve stayed here many times when visiting my dad. Staff is always friendly, room is always clean, breakfast is always good. Doors to rooms are starting to show their age. But all else is great!
Séjour de 3 nuits en novembre 2023
Réponse de Michael le 14 déc. 2023
Anonymous,Thank you for rating your stay and your feedback. Your feedback is important to us as it helps us to know what we are doing right and where we could improve. Thank you. Michael Edwards Assistant General Manager

10/10 Excellent

Qingran

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good stay, close to shops, clean
Séjour de 1 nuit en novembre 2023
Réponse de Michael le 4 déc. 2023
Qingran,Thank you for taking the time to tell us about your stay. We look forward to seeing you at your next stay at the Holiday Inn Express and Suites in Dewitt. We are so pleased that your stay was a pleasant one. Michael Edwards Assistant General Manager.

10/10 Excellent

Jany

Séjour de 2 nuits en novembre 2023
Réponse de Michael le 14 déc. 2023
Jany,Thanks for taking the time to rate your stay with us at the Holiday Inn Express and suites in Dewitt. We are so pleased that you enjoyed your stay. Michael Edwards Assistant General Manager.

10/10 Excellent

Fran

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was clean and staff very friendly
Séjour de 1 nuit en novembre 2023
Réponse de James Hodgson le 15 nov. 2023
Fran,We are very happy to see you had a great experience. I will be sure to share with our staff as they work very hard to make sure each guest has the same experience you did. I look forward to having you stay again soon next time you're in Syracuse.James HodgsonGeneral Manager