We have stayed at this property many times over the last eight years, but the condition of the property, offerings, and staff have all been downgraded. On check in, the staff seemed bothered by me and overwhelmed by the sheer number of people checking in. The room had stains on the bathroom wall and lampshade, the carpet was worn, the towels rough, no bath mat, non-reusable soaps/shampoos, insufficient supplies for the coffee, and a free standing mini-fridge shoved in the corner rather than the designated location in the drawers. The hallways were overrun with a pack of unruly children loudly running around for hours unsupervised. The walls are thin enough to hear EVERYTHING in the surrounding rooms. The breakfast has changed into an overpriced buffet that amounted to the same offerings at a free continental breakfast found at other hotels. When an emergency menstrual situation arose, the hotel's shop had no feminine hygiene products, nor did any of the bathrooms. We were advised to seek the closest Walmart. I find this offensive, sexist, and unacceptable. The parking is listed as $18 with no mention of additional taxes, but alas, the charges amounted to more, to include the charge of $50 for incidentals, and the parking spaces are so small, nobody stayed within the lines making us unable to enter our car from the driver's side. Lastly, they refused to add to my Honors program. I am so displeased with the changes at this hotel, we will stay elsewhere now.
