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Avis sur Ramside Hall Hotel, Golf and Spa

4 out of 5
Ramside Hall Hotel, Golf and Spa
Carrville, Durham, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 537 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 285 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 96 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 54 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 31 avis sur 1003." "

9,0/10

Propreté

8,8/10

Personnel et service

9,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Wale

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome property. I enjoyed my stay
Séjour de 2 nuits en mai 2024
Réponse de MC le 23 mai 2024
Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie CraneReservations Team

8/10 Bien

Lynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Leanne Leonard - Reservations Team le 21 mai 2024
Good afternoon Lynn Thnak you for your review, We hope to see you again in the future. Kind regards Leanne Leonard Reservation team

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a fantastic weekend at the Ramside whilst visiting friends in the area. Room was lovely. Clean, comfortable and the bathroom was stunning. Lovely view across the green to the treehouses. Very quiet we will definitely be back
Séjour de 2 nuits en mai 2024
Réponse de Leanne Leonard - Reservations Team le 6 mai 2024
Good afternoon Peter, Thank you for your review, We are very happy you had a Fantastic stay and you liked the views and bedroom. We look forward to welcoming you back. Kind regards Leanne LeonardReservations team

10/10 Excellent

Maria

Séjour de 2 nuits en avril 2024
Réponse de Leanne Leonard - Reservations Team le 6 mai 2024
Good afternoon Maria, Thank you for your review, We are very happy you enjoyed your stay and hope to see you again soon. Kind regards Leanne LeonardReservations team

8/10 Bien

peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent facilities, a bit pricey though compared to other similar places. The negative is being unable to spend much time in the spa, even when paying for the package deal.
Séjour de 1 nuit en mars 2024
Réponse de MC le 31 mars 2024
Thank you for your review. I am sorry to hear this. Some of our spa package do give you more access than others.And you can certainly check on the day of a full spa pass is available to purchase.Kind regards

10/10 Excellent

Graham

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Leanne Leonard - Reservations Team le 4 mars 2024
Good afternoon Graham, Thank you for your lovely review, We are very happy you enjoyed your stay with us We hope to see you again soon. Kind regards Leanne Leonard Reservations team

10/10 Excellent

Jonathan

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pool and spa were great, just what we needed.
Séjour de 1 nuit en février 2024
Réponse de Leanne Leonard - Reservations Team le 22 févr. 2024
Thank you for your review Jonathan. We hope to see you again in the futureKind regards Leanne LeonardReservation team

6/10 Satisfaisant

Robbie

Séjour de 1 nuit en février 2024
Réponse de Leanne Leonard - Reservations Team le 22 févr. 2024
Thank you for your review Robbie, We hope to see you again in the future. Kind regards Leanne Leonard Reservation team

10/10 Excellent

Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quick check in, room was clean and tidy, evening meal in Rib Room one of the best steaks I’ve ever had.
Réponse de Leanne Leonard - Reservations Team le 19 févr. 2024
Good aftrenoon Andrew,Thank you for your great review, We are very happy to read your experience was great and you enjoyed the rib room. We hope to see you again soon. Kind regards Leanne LeonardReservation team

10/10 Excellent

Susan

Séjour de 1 nuit en février 2024
Réponse de Leanne Leonard - Reservations Team le 16 févr. 2024
Good afternoon Susan,Thank you for your great review, We hope to see you again in the future. Kind regards Leanne LeonardReservations Team

10/10 Excellent

brooke

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Leanne Leonard - Reservations Team le 16 févr. 2024
Good afternoon Brooke, Thank you for your great review, We hope to see you again in the future. Kind regards Leanne LeonardReservations Team

10/10 Excellent

Camilla

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Lovely stay. Good gym facilities and nice pool and steam room. Rib room food was excellent.
Séjour de 1 nuit en février 2024
Réponse de MC le 7 févr. 2024
Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie CraneReservations Team

10/10 Excellent

Raymond

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful surroundings, well maintained with a 'feel good' feeling. Very attentive staff who seem dedicated to making you feel important
Séjour de 1 nuit en février 2024
Réponse de MC le 6 févr. 2024
Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie CraneReservations Team

8/10 Bien

Julie

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Thursday evening stay
Room was nice, big bathroom. Shower door didn’t close properly, extractor fan just above head in shower was filthy. Unfortunately overall cleanliness let it down. Had dinner in rib room, fantastic food. Breakfast nice food, would have loved a pot of tea. Helping yourself to pre made tea wasn’t good. Spa facilities really nice.
Séjour de 1 nuit en février 2024
Réponse de Leanne Leonard - Reservations Team le 16 févr. 2024
Good aftrenoon Julie, Thank you for your review, I am very happy you enjoyed the room, Rib room and spa. I appreciate your feedback on the bathroom and tea at breakfast, Please be assured i will discuss with the management team. Kind regards Leanne LeonardReservations team

10/10 Excellent

Thorsten

Séjour de 1 nuit en janvier 2024
Réponse de MC le 6 févr. 2024
Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie CraneReservations Team

10/10 Excellent

Liam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Leanne Leonard - Reservations Team le 24 janv. 2024
Thank you for your review LiamWe are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

10/10 Excellent

Luke

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
Amazing stay, was even given a free room upgrade!
Séjour de 1 nuit en janvier 2024
Réponse de Leanne Leonard - Reservations Team le 24 janv. 2024
Thank you for your review LukeWe are very happy you enjoyed your stay and room upgrade. We hope to see you again very soon.Kind regards Leanne LeonardReservation team

8/10 Bien

Bernadette

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Leanne Leonard - Reservations Team le 24 janv. 2024
Thank you for your review BernadetteWe are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

10/10 Excellent

Lloyd

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Leanne Leonard - Reservations Team le 24 janv. 2024
Thank you for your review LLoyd,We are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

10/10 Excellent

Bradie

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Leanne Leonard - Reservations Team le 24 janv. 2024
Thank you for your review BradieWe are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

6/10 Satisfaisant

Lawrence

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The staff were all very friendly and helpful. The entrance and the adjacent sitting areas are well maintained and nicely decorated. The corridors to the rooms are a little tired woth scuffed tables and slightly dirty carpets. The food in the carvery was wrll below average so we didn't eat in the hotel on the second night. Our room was spacious and well equipped. Some of the furniture in it was a little tired however overall our room was nice.
Séjour de 2 nuits en janvier 2024
Réponse de Leanne Leonard - Reservations Team le 12 févr. 2024
Good aftrenoon Lawrence, Thank you for your review I am very happy our reception team impressed you and i appreciate your feedback. We hope to see you with us in the future. Kind regards Leanne LeonardReservations team

10/10 Excellent

Isobel

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
On thing they need to do is have better lighting in the rooms. It was so dark even with all the lights on I had to use the torch on my phone to read anything. Also - we asked for feather pillows and a blanket as the rooms are usually too hot for us. It was miles too hot. the bed was really comfy though and the hotel is very nice.
Séjour de 1 nuit en janvier 2024
Réponse de MC le 6 févr. 2024
Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie CraneReservations Team

8/10 Bien

Kevin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice place to stay
nice Hotel, easy parking and comfortable
Séjour de 1 nuit en janvier 2024
Réponse de Leanne Leonard - Reservations Team le 24 janv. 2024
Thank you for your review KevinWe are very happy you enjoyed your stay and you liked the hotel. We hope to see you again very soon.Kind regards Leanne LeonardReservation team

10/10 Excellent

Holly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Leanne Leonard - Reservations Team le 24 janv. 2024
Thank you for your review Holly. We are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

2/10 Horrible

Connie

Séjour de 2 nuits en décembre 2023
Réponse de Leanne Leonard - Reservations Team le 24 janv. 2024
Thank you for your review ConnieWe hope to see you again very soon.Kind regards Leanne LeonardReservation team

2/10 Horrible

Richie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Leanne Leonard - Reservations Team le 12 févr. 2024
Good aftrenoon Richie,Thank you for your email, I am very sorry to see this and please be assured our management has been made aware. Kind regards Leanne Leonard Reservations team

10/10 Excellent

Donyia

Séjour de 1 nuit en décembre 2023
Réponse de Leanne Leonard - Reservations Team le 24 janv. 2024
Thank you for your review DonyiaWe are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

4/10 Médiocre

Emma

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Disappointed
Check in was friendly and helpful, room was ready for 2.45pm. Initially the room looked clean however we noticed a large ball of hair on the wall of the shower, clearly this was not cleaned luckily we did not touch it. The pool area was so busy and not a relaxing experience at all we only stayed 10 minutes it was chaos. We reported the room issue to reception and they were unable to move us however they did send someone to clean the room. But we were offered no other compensation on the evening or when we checked out the next day. We have stayed here a number of times but won’t be returning
Séjour de 1 nuit en décembre 2023
Réponse de Leanne Leonard - Reservations Team le 12 févr. 2024
Good afternoon Emma. Thank you for your review and feedback. I am sorry to read your experience and please be assured our management have been made aware. We do hope to see you again in the future. Kind regards Leanne LeonardReservations Team

4/10 Médiocre

Keith

Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Leanne Leonard - Reservations Team le 24 janv. 2024
Thank you for your review KeithWe are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

8/10 Bien

Oluremi

Voyage en couple
Les points forts : Propreté et équipements
Séjour de 1 nuit en décembre 2023
Réponse de Leanne Leonard - Reservations Team le 24 janv. 2024
Thank you for your review OluremiWe are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

10/10 Excellent

Gavin

Séjour de 1 nuit en décembre 2023
Réponse de Leanne Leonard - Reservations Team le 24 janv. 2024
Thank you for your review Gavin,We are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

2/10 Horrible

Charlotte

Séjour de 1 nuit en décembre 2023
Réponse de Leanne Leonard - Reservations Team le 24 janv. 2024
Thank you for your review Charlotte. We hope to see you again very soon.Kind regards Leanne LeonardReservation team

10/10 Excellent

patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay with nice food
Great hotel with great restaurants and pool complex
Séjour de 1 nuit en décembre 2023
Réponse de Leanne Leonard - Reservations Team le 24 janv. 2024
Thank you for your review Patrick,We are very happy you enjoyed your stay and the restaurants and pool, We hope to see you again very soon.Kind regards Leanne LeonardReservation team

10/10 Excellent

Esme

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Leanne Leonard - Reservations Team le 24 janv. 2024
Thank you for your review Esme We are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

6/10 Satisfaisant

cristobal

Séjour de 1 nuit en décembre 2023
Réponse de Leanne Leonard - Reservations Team le 24 janv. 2024
Thank you for your review Cristobal,We are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christmas Party and Overnight
Great welcome, lovely spacious room with comfortable beds. My only downside was having glass panels in the bathroom door as this reduces privacy, plus the shower over the huge bath was so powerful, it kept jumping off the wall bracket and spraying water everywhere - not ideal with the small shower screen, so a bit of mopping up needed on the bathroom floor! Excellent buffet breakfast, best selection of fruit I’ve come across and some lovely hot items too. Christmas Party was a good night with decent food for this type of event, would have been better with one less seat per table row, so there was a little more elbow room and space to get in and out of the places, but that was the only downside.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Richard

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Leanne Leonard - Reservations Team le 24 janv. 2024
Thank you for your review, We hope to see you again in the future. Kind regards Leanne Leonard Reservations Team

10/10 Excellent

Roderick

Séjour de 1 nuit en novembre 2023
Réponse de Leanne Leonard - Reservations Team le 24 janv. 2024
Thank you for your review Roderick We are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

6/10 Satisfaisant

David

Séjour de 1 nuit en novembre 2023
Réponse de Leanne Leonard - Reservations Team le 24 janv. 2024
Thank you for your review DavidWe are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

10/10 Excellent

Rozina

Séjour de 1 nuit en novembre 2023
Réponse de Leanne Leonard - Reservations Team le 24 janv. 2024
Thank you for your review, Rozina. We are very happy you enjoyed your stay and hope to see you again very soon.Kind regards Leanne LeonardReservation team

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect
Room is decorated really nice and cosy. The free use of the pool and sauna/steam room is a nice bonus. Swimming pool area is spacious and a high standard. Had dinner at the Asian fusion restaurant wow the food is incredible, one of the best meals we’ve had in a long time!
Séjour de 1 nuit en novembre 2023
Réponse de MC le 13 nov. 2023
Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie Crane Ramside Reservations

10/10 Excellent

Roderick

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de MC le 13 nov. 2023
Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie Crane Ramside Reservations

10/10 Excellent

Alison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cheeky night away
Treat ourselves to a little night away. Check in at the hotel was very smooth and the staff very welcoming & friendly. They booked a slot in the spa for us & it was lovely to relax in the pool, steam room etc. The changing facilities were very clean. We dined in the carvery in the evening, where the food was delicious and plentiful. We thought the prices of food and drink were very reasonable. A lovely setting too. We’ll definitely return 😊
Séjour de 1 nuit en novembre 2023
Réponse de MC le 7 nov. 2023
Thank you for your review, we are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie CraneRamside Reservations

8/10 Bien

Claire

Séjour de 3 nuits en octobre 2023
Réponse de MC le 6 nov. 2023
Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie CraneRamside Reservations

10/10 Excellent

Tracy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Premier rooms are stunning the bathroom is huge and the food in the fusion restaurant is first class. Would highly recommed this hotel.
Séjour de 1 nuit en novembre 2023
Réponse de MC le 6 nov. 2023
Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie CraneRamside Reservations

8/10 Bien

Steven

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de MC le 31 oct. 2023
Thank you for your review. We are pleased you enjoyed your stay with us and look forward to seeing you again.Kind regardsMarie CraneRamside Reservations

8/10 Bien

lorraine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
-
Séjour de 1 nuit en octobre 2023
Réponse de MC le 27 oct. 2023
Thank you for your review we are pleased you enjoyed your stay with us and look forward to seeing you again.Marie CraneRamside Reservations

8/10 Bien

Nina

Séjour de 3 nuits en octobre 2023
Réponse de Leanne Leonard - Reservations Team le 16 nov. 2023
Good afternoon Nina, Thank you for your review, We hope to see you again in the future. Kind Regards Leanne LeonardReservation team

8/10 Bien

Vicky

Voyage d’affaires
Les points forts : Équipements
Really lovely venue. Staff were so friendly. Food in the Asian restaurant was lovely and the spa facilities are amazing! Room was lovely and big and an epic sized bath! My only criticism would be that the shower head needs a good clean, but other than that it was great and I will be back!
Séjour de 1 nuit en octobre 2023
Réponse de MC le 27 oct. 2023
Thank you for your review we are pleased you enjoyed your stay with us and look forward to seeing you again.Marie CraneRamside Reservations

6/10 Satisfaisant

Simon

Voyage en couple
The reception staff weren’t particularly attentive or welcoming. The bar staff were very friendly and polite. Our room was in a noisy location. Nice breakfast. Overall I would have expected more for the price paid.
Séjour de 1 nuit en octobre 2023
Réponse de MC le 27 oct. 2023
Thank you for your review we are pleased you enjoyed your stay with us and look forward to seeing you again.Marie CraneRamside Reservations