Avis
7,2
Bien
7,2/10
Propreté
8,0/10
Personnel et service
7,0/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
6,6/10
Écoresponsabilité
Avis
Voyage en famille, Voyage d’affaires
21 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Linton Rediresponse Specialist le 22 avr. 2024
Dear Dean,Thank you for telling us about your recent visit at RED ROOF INN DOTHAN. It's regrettable to read that the uncleanliness of the sheets and the condition of the ceiling hindered your experience. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist
10/10 Excellent
Emma
Voyage en famille avec de jeunes enfants
15 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Emma
Séjour de 1 nuit en avril 2024
Réponse de Linton RediResponse Specialist le 16 avr. 2024
Hi Emma,Thank you for telling us about your recent visit at RED ROOF INN DOTHAN. It's rewarding to read that our amazing staff and close proximity to eateries pleased you. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
8/10 Bien
Tiffany
Voyage en famille, Voyage d’affaires
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tiffany
Séjour de 2 nuits en mars 2024
Réponse de Sashauna RediResponse Specialist le 1 avr. 2024
Dear Tiffany,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN DOTHAN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our attentive staff, the quietness, the cleanliness and the fast friendly check in. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
8/10 Bien
Brian
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brian
Séjour de 1 nuit en mars 2024
Réponse de Toni-Ann RediResponse Specialist le 27 mars 2024
Hello Brian,Thank you for choosing to stay at our Red Roof Inn Dothan. I appreciate your 4/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
10/10 Excellent
Tammie
23 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tammie
Séjour de 3 nuits en mars 2024
Réponse de Linton RediResponse Specialist le 24 mars 2024
Hello Tammie,Thank you for telling us about your recent experience at RED ROOF INN DOTHAN. I was happy to read that our clean rooms met your expectations. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
8/10 Bien
Ralph
Voyage en famille, Voyage avec des animaux de compagnie
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ralph
Séjour de 1 nuit en mars 2024
Réponse de Kerry-Lee RediResponse Specialist le 13 mars 2024
Dear Ralph,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DOTHAN. I was happy you were pleased with our reasonable rates. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
10/10 Excellent
melanie
8 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
melanie
Séjour de 1 nuit en mars 2024
Réponse de Red Roof Management le 9 mars 2024
Dear Melanie,Thank you for telling us about your recent visit at RED ROOF INN DOTHAN. I was happy to read that our amazing bed met your expectations. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
10/10 Excellent
Ann
2 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ann
Séjour de 1 nuit en mars 2024
Réponse de Sashauna RediResponse Specialist le 3 mars 2024
Hello Ann,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Dothan. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
2/10 Horrible
Towana
Voyage en famille avec de jeunes enfants, Voyage en famille
26 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Towana
Séjour de 2 nuits en février 2024
Réponse de Recordo Rediresponse Specialist le 27 févr. 2024
Hello Towana,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dothan. The foul odor and a missing shower curtain that you highlighted, isn't the level of service Red Roof aim to provide. It's saddening to hear that you were disappointed in the experience you had with us and felt like you were rushed to check out. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Sincerely,RecordoRed Roof Management Rediresponse Specialist
4/10 Médiocre
kyle
Voyage en groupe, Voyage d’affaires
12 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
kyle
Séjour de 1 nuit en février 2024
Réponse de Linton Rediresponse Specialist le 13 févr. 2024
Dear Kyle,Thank you for telling us about your recent visit to RED ROOF INN DOTHAN. I was disheartened to read that the uncleanliness concerns you mentioned hindered your experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Red Roof Management
8/10 Bien
Charles
10 févr. 2024
Les points forts : Propreté et personnel et service
Charles
Séjour de 2 nuits en février 2024
Réponse de Linton RediResponse Specialist le 11 févr. 2024
Hello Charles, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DOTHAN and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
4/10 Médiocre
Janis
9 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Janis
Séjour de 1 nuit en février 2024
Réponse de Linton RediResponse Specialist le 11 févr. 2024
Hello Janis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DOTHAN and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management
8/10 Bien
Bill, Cohutta
Voyage avec des animaux de compagnie, Voyage en couple
6 févr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Bill
Séjour de 1 nuit en février 2024
Réponse de Sashauna RediResponse Specialist le 6 févr. 2024
Dear Bill,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Dothan. Our goal is to provide a clean and convenient stay for all our guests and we're proud to have achieved that with your visit. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
4/10 Médiocre
Johnny
27 janv. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Johnny
Séjour de 1 nuit en janvier 2024
Réponse de Nishaye RediResponse Specialist le 28 janv. 2024
Dear Johnny,Thank you for the feedback about your recent stay at our hotel Red Roof Inn Dothan. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the possible lack of cleanliness behind night stand and the microwave as mentioned. Your feedback is important to us and your comments will be shared with management in an effort to address your concerns. On your next stay should you need any assistance with our amenities, please speck with our front desk personnel immediately so we can take care of the issue to ensure your comfortable. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
4/10 Médiocre
Ken
Voyage d’affaires
25 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ken
Séjour de 1 nuit en janvier 2024
Réponse de Sashauna RediResponse Specialist le 25 janv. 2024
Dear Ken,Thank you for taking the time to tell us about your stay at the Red Roof Inn Dothan. Please accept our sincerest apologies for the situation you described regarding the lengthy weight time you had at check in which hindered your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
10/10 Excellent
Ladarius
21 janv. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Ladarius
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Voyageur vérifié
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Linton RediResponse Specialist le 21 janv. 2024
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DOTHAN and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
10/10 Excellent
Cathleen
13 janv. 2024
Cathleen
Séjour de 1 nuit en janvier 2024
Réponse de Linton Rediresponse Specialist le 14 janv. 2024
Hello Cathleen,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DOTHAN and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
10/10 Excellent
Brian
9 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay for the money
Brian
Séjour de 1 nuit en janvier 2024
Réponse de Recordo Rediresponse Specialist le 11 janv. 2024
Hey Brian,Thank you for taking the time to complete our guest survey. We appreciate your 10/10 score and comments regarding your recent stay at the Red Roof Inn Dothan. Reading your wonderful highlights of how friendly our staff are, and the great service we provide at an affordable rates, was thrilling. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
6/10 Satisfaisant
Jerry
8 janv. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Probably not.
Jerry
Séjour de 1 nuit en janvier 2024
Réponse de Recordo Rediresponse Specialist le 11 janv. 2024
Hello Jerry,Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score and comments regarding your recent stay at the Red Roof Inn Dothan. I'm happy you were pleased with our lobby, however, you indicated you encountered possible mold, unclean conditions, and a breakfast that wasn't to your liking. Red Roof does value your business and will take your comment into consideration so that we may improve our quality.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
8/10 Bien
Kim
3 janv. 2024
Kim
Séjour de 1 nuit en janvier 2024
Réponse de Xao RediResponse Specialist le 10 janv. 2024
Thank you for sharing your 4/5 rating with us, Kim. Our staff at the Red Roof Inn Dothan was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management
4/10 Médiocre
Juanita
3 janv. 2024
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bad place to stay
Juanita
Séjour de 1 nuit en décembre 2023
Réponse de Sashauna RediResponse Specialist le 4 janv. 2024
Dear Juanita,Thank you for taking the time to tell us about your stay at the Red Roof Inn Dothan. I am sorry that your experience did not meet your expectations, prompting your 4/10 score. The situation you described regarding the uncleanliness of the bathroom, the noise disturbance you encountered and the other concerns you mentioned which hindered your stay is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
10/10 Excellent
Voyageur vérifié
Voyage en famille
29 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en décembre 2023
Réponse de Sashauna RediResponse Specialist le 29 déc. 2023
Dear Valued Guest,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Dothan. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
8/10 Bien
Lynne
Voyage avec des animaux de compagnie
24 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lynne
Séjour de 1 nuit en décembre 2023
Réponse de Sashauna RediResponse Specialist le 26 déc. 2023
Dear Lynne,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Dothan. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our clean rooms, the pet friendliness of the hotel and the other kind remarks you mentioned. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
4/10 Médiocre
Voyageur vérifié
19 déc. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not So Good Overnight
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de LaTunde Murrant. Rediresponse Specialist le 22 déc. 2023
Dear Valued Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN DOTHAN. I was disheartened to see your stay resulted in a 4/10 score. At Red Roof we are happy to know that you were pleased with our affordable rates. However, as it relates to your comment of the thin walls, the place which you stated was fairly rough and any other concerns that you mentioned. These will be taken into consideration as we seek to improve guest's experiences with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
10/10 Excellent
Karen
14 déc. 2023
Karen
Séjour de 1 nuit en décembre 2023
Réponse de Gabrielle RediResponse Specialist le 11 janv. 2024
Thank you for taking a moment to leave a review, Karen. The staff and I at the Red Roof Inn Dothan appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management
8/10 Bien
Tammie
11 déc. 2023
Tammie
Séjour de 2 nuits en décembre 2023
Réponse de Sashauna RediResponse Specialist le 12 déc. 2023
Dear Tammie,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Dothan. I'm so glad we earned your 4/5 score. However, it's truly disheartening to see you highlight that the lighting was not to your liking. Nevertheless, at Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
10/10 Excellent
Cicila
Voyage en famille
6 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cicila
Séjour de 1 nuit en décembre 2023
Réponse de Chevanese RediResponse Specialist le 6 déc. 2023
Thank you, Cicila, for taking the time to tell us about your experience at the Red Roof Inn Dothan. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our extremely nice staff and our very clean room. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely,ChevaneseRed Roof Management RediResponse Specialist
8/10 Bien
Janet
5 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Janet
Séjour de 1 nuit en décembre 2023
Réponse de Chevanese RediResponse Specialist le 6 déc. 2023
Thank you, Janet, for taking the time to write a review of your stay at the Red Roof Inn Dothan. We value you as a our guest and welcome your 4/5 rating. However, we regret the inconvenience you experienced as it relates to the noise disturbance form neighbors. Please accept our apologies.Thanks again for sharing your experience with us as we will continue to strive for excellence here at Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,ChevaneseRed Roof Management RediResponse Specialist
10/10 Excellent
Georgina
4 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Georgina
Séjour de 1 nuit en décembre 2023
Réponse de Sashauna Red Roof Management le 5 déc. 2023
Hello Georgina,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Dothan. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
10/10 Excellent
Carla
27 nov. 2023
Les points forts : Équipements
Carla
Séjour de 1 nuit en novembre 2023
Réponse de Chevanese RediResponse Specialist le 28 nov. 2023
Thank you so much, Carla, for posting a review of at the Red Roof Inn Dothan. We are delighted to hear that you loved our service and room, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
10/10 Excellent
Lori
Voyage en famille, Voyage avec des animaux de compagnie
22 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lori
Séjour de 3 nuits en novembre 2023
Réponse de Sashauna Red Roof Management le 22 nov. 2023
Dear Lori,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Dothan. I'm so glad you were pleased with our friendly and helpful staff, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
2/10 Horrible
Ted
20 nov. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Ted
Séjour de 1 nuit en novembre 2023
Réponse de LaTunde Murrant. Rewards Specialist le 21 nov. 2023
Dear Ted,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DOTHAN. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room, the toilet and all other concerns that mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist
10/10 Excellent
Anthony
18 nov. 2023
Anthony
Séjour de 2 nuits en novembre 2023
Réponse de Sashauna Red Roof Management le 20 nov. 2023
Dear Anthony,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Dothan. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
10/10 Excellent
Rebecca
Voyage en famille
13 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rebecca
Séjour de 3 nuits en novembre 2023
Réponse de Abigail RediResponse Specialist le 14 nov. 2023
Hello Rebecca,Thank you for taking the time to tell us about your stay at the Red Roof Inn Dothan. It is rewarding to read that you found the location convenient. We aim to deliver a positive experience for all our guests and we are happy you were satisfied with your stay.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Abigail RediResponse Specialist
2/10 Horrible
Elizabeth
Voyage en famille
11 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
SUCKED, DIRTY, DANGEROUS
Elizabeth
Séjour de 1 nuit en novembre 2023
Réponse de Sashauna Red Roof Management le 12 nov. 2023
Dear Elizabeth,Thank you for taking the time to tell us about your stay at the Red Roof Inn Dothan. I am sorry that your experience did not meet your expectations, prompting your 2/10 score. The situation you described regarding the lack of cleanliness, the stink smell you encountered and the other concerns you mentioned is truly regrettable. We are very sorry for your experience. At Red Roof, we appreciate your feedback as we strive to continuously improve the quality of our services. Nevertheless, I am happy you were pleased with the great price. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
10/10 Excellent
James E.
Voyage en famille
11 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James E.
Séjour de 1 nuit en novembre 2023
Réponse de Sashauna Red Roof Management le 12 nov. 2023
Dear James,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Dothan. I'm so glad you were pleased with the hotel being easily accessible and our reasonable prices, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
10/10 Excellent
John
3 nov. 2023
John
Séjour de 1 nuit en novembre 2023
Réponse de Tianna RediResponse Specialist le 26 nov. 2023
Hello John,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Dothan appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I were happy to see we met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist
6/10 Satisfaisant
Linda
1 nov. 2023
Les points forts : Personnel et service
Linda
Séjour de 1 nuit en octobre 2023
Réponse de Chevanese RediResponse Specialist le 3 nov. 2023
Thank you, Linda, for taking a moment to complete our survey. The staff at the Red Roof Inn Dothan and I value you as a our guest and welcome your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again, Linda, and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
Charnita
29 oct. 2023
Charnita
Séjour de 1 nuit en octobre 2023
Réponse de Abigail Red Roof Management RediResponse Special le 31 oct. 2023
Hello Charnita,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dothan and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist
2/10 Horrible
jennifer
29 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Red Light District
jennifer
Séjour de 1 nuit en octobre 2023
Réponse de Sashauna Red Roof Management le 1 nov. 2023
Dear Jennifer,We are sorry to hear your recent experience at the Red Roof Inn Dothan did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. At Red Roof, we appreciate your business and truly value your feedback.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
10/10 Excellent
Linda
28 oct. 2023
Linda
Séjour de 1 nuit en octobre 2023
Réponse de Abigail Red Roof Management RediResponse Special le 31 oct. 2023
Hello Linda,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dothan and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist
8/10 Bien
Tammie
Voyage en couple
24 oct. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Tammie
Séjour de 2 nuits en octobre 2023
Réponse de Chevanese RediResponse Specialist le 25 oct. 2023
Hello Tammie,Thank you for taking the time to write a review of your stay at the Red Roof Inn Dothan. We sincerely appreciate your 4/5 rating and are happy to hear you had a nice stay with us. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
10/10 Excellent
Charisse
Voyage avec des animaux de compagnie, Voyage en couple
22 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charisse
Séjour de 1 nuit en octobre 2023
Réponse de Sashauna Red Roof Management le 23 oct. 2023
Dear Charisse,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Dothan. I'm so glad we earned your 5/5 score. Our goal is to provide a clean, staff friendly and comfortable stay for all our guests and we're proud to have achieved that with your visit. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
8/10 Bien
Ronda
16 oct. 2023
Les points forts : Personnel et service
You get what you pay for
Ronda
Séjour de 1 nuit en octobre 2023
Réponse de Sashauna Red Roof Management le 17 oct. 2023
Dear Ronda,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Dothan. I'm so glad you were pleased with our location and the friendly receptionist, prompting your 8/10 score. However, it's truly disheartening to see you highlight that the cleanliness did not meet your expectations hindered your stay. Nevertheless, at Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
Marla, Auckland
Voyage en couple
5 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Marla
Séjour de 1 nuit en octobre 2023
Réponse de LaTunde Murrant. Rewards Specialist le 6 oct. 2023
Dear Marla,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN DOTHAN. Red Roof value you as our guest and welcome your 3/5 score. We are happy to know that you were pleased with the price and the front desk staff who was nice. However, regarding your comment of the cleanliness of the room, the shower and all the other concerns mentioned. These will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
8/10 Bien
John
3 oct. 2023
Les points forts : Personnel et service
John
Séjour de 1 nuit en octobre 2023
Réponse de Abigail Red Roof Management RediResponse Speciali le 3 oct. 2023
Hello John,Thank you for taking the time to tell us about your stay at the Red Roof Inn Dothan. I'm glad you found your stay ok. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Abigail Red Roof ManagementRediResponse Specialist
2/10 Horrible
Dwayne
Voyage en famille
1 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Dwayne
Séjour de 1 nuit en septembre 2023
Réponse de Sashauna Red Roof Management le 2 oct. 2023
Dear Dwayne,Thank you for taking the time to tell us about your stay at the Red Roof Inn Dothan. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. It's truly disheartening to see you highlight that the breakfast menu was not your liking. The breakfast is served 6 AM to 9AM offering Yogurt, Protein Bar, Pastry, Water, Coffee and Tea. Nevertheless, at Red Roof we appreciate your feedback as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
6/10 Satisfaisant
Cristian
1 oct. 2023
Cristian
Séjour de 1 nuit en septembre 2023
Réponse de Chevanese RediResponse Specialist le 22 oct. 2023
Hello Cristian,Thank you for being our guest at the Red Roof Inn Dothan. We appreciate your 3/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
Tammie
Voyage en couple
25 sept. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Tammie
Séjour de 1 nuit en septembre 2023
Réponse de Nishaye RediResponse Specialist le 26 sept. 2023
Dear Tammie, I appreciate you sharing your feedback following your stay at the Red Roof Inn Dothan. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified our Red Roof team of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof Management RediResponse Specialist