Avis sur ibis Styles Bournemouth
ibis Styles Bournemouth
16 Gervis Road Cliff East, Bournemouth, England
Avis
8,2
Très bien
8,6/10
Propreté
8,8/10
Personnel et service
7,8/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage en couple
14 juil. 2019
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en juillet 2019
Réponse de . le 15 juil. 2019
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If we can be of assistance in the future, please don't hesitate to contact us. (details on the website)
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Oceana Collection
Bournemouth
10/10 Excellent
PATRICIA
15 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
PATRICIA
Séjour de 2 nuits en décembre 2018
Réponse de . le 19 déc. 2018
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If we can be of assistance in the future, please don't hesitate to contact us. (details on the website)
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Oceana Collection
Bournemouth
6/10 Satisfaisant
Anita
2 oct. 2018
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Anita
Séjour de 4 nuits en septembre 2018
Réponse de . le 8 oct. 2018
Merci d'avoir complété le sondage concernant votre récent séjour à notre propriété.
Votre entreprise est très importante pour nous et nous apprécions vos commentaires. En nous disant ce que vous avez aimé de votre séjour et comment nous pouvons améliorer, vous nous aidez à offrir une expérience supérieure pour vous et d'autres invités à l'avenir. Nous espérons que vous reviendrez nous voir bientôt.
Si nous pouvons vous aider à l'avenir, n'hésitez pas à nous contacter au 01202 298350
Merci encore d'avoir pris le temps de terminer le sondage. Nous apprécions votre fidélité à notre marque.
Collection Oceana
Bournemouth
10/10 Excellent
nicolas
13 janv. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nicolas
4/10 Médiocre
Elodie, Paris
10 juin 2015
Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Hotel proche du centre mais alors...
Elodie
8/10 Bien
Philippe , Baie-Mahault
20 févr. 2015
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Personnel très professionnel!
Philippe
8/10 Bien
Voyageur vérifié
4 oct. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
6/10 Satisfaisant
Pierre, Paris, France
7 déc. 2011
Les points forts : Propreté
Pierre
4/10 Médiocre
Voyageur vérifié
2 nov. 2010
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
6/10 Satisfaisant
Voyageur vérifié
24 juin 2010
Les points forts : Propreté, personnel et service, confort de la chambre
Hotel Best Western Royale
Voyageur vérifié
8/10 Bien
J, MANOSQUE (04)
10 mai 2009
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel en déclin
J
10/10 Excellent
Laura
Voyage en couple
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 1 nuit en mars 2024
Réponse de Miriam Ferri le 27 mars 2024
Dear Laura, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miriam Ferri
10/10 Excellent
Graham
Voyage en couple
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Graham
Séjour de 3 nuits en mars 2024
Réponse de Miriam Ferri le 16 mars 2024
Dear Graham, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miriam Ferri
10/10 Excellent
ARAFAT
29 févr. 2024
Les points forts : Propreté et personnel et service
ARAFAT
Séjour de 1 nuit en février 2024
Réponse de Miriam Ferri le 1 mars 2024
Dear Arafat, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miriam Ferri
10/10 Excellent
Alexandra Nicole
Voyage en couple
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexandra Nicole
Séjour de 2 nuits en février 2024
Réponse de Miriam Ferri le 10 févr. 2024
Dear Alexandra, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miriam Ferri
10/10 Excellent
Lindsay
21 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely penthouse
Lindsay
Séjour de 1 nuit en décembre 2023
Réponse de Noelia Postigo le 30 déc. 2023
Dear Lindsay,We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Noelia PostigoDuty Manager
10/10 Excellent
Clare
Voyage d’affaires
18 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Clare
Séjour de 2 nuits en décembre 2023
Réponse de Noelia Postigo le 30 déc. 2023
Dear Clare,We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth.Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Noelia PostigoDuty Manager
8/10 Bien
John
13 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
John
Séjour de 1 nuit en décembre 2023
Réponse de Miriam Ferri le 14 déc. 2023
Dear John, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miriam Ferri
8/10 Bien
Clare
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clare
Séjour de 1 nuit en novembre 2023
Réponse de Miriam Ferri le 16 déc. 2023
Dear Clare, We very much appreciate your comments regarding your stay at the Ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miriam Ferri
8/10 Bien
Craig
Voyage en couple
24 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Craig
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Clare
Voyage d’affaires
21 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Clare
Séjour de 1 nuit en novembre 2023
Réponse de Miriam Ferri le 24 nov. 2023
Dear Clare, We very much appreciate your comments regarding your stay at the Ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
6/10 Satisfaisant
Voyageur vérifié
14 nov. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Friendly staff
Voyageur vérifié
Séjour de 2 nuits en novembre 2023
Réponse de Noelia Postigo le 30 déc. 2023
Dear Anonymous, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Noelia PostigoDuty Manager
10/10 Excellent
Carl
16 sept. 2023
Carl
Séjour de 1 nuit en septembre 2023
Réponse de Miriam Ferri le 19 sept. 2023
Dear Carl, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miriam Ferri
10/10 Excellent
Monika
11 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Monika
Séjour de 1 nuit en septembre 2023
Réponse de Noelia Postigo, Duty Manager le 14 sept. 2023
Dear Monika, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Noelia PostigoDuty Manager
10/10 Excellent
Artjoms
Voyage en famille
29 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Artjoms
Séjour de 7 nuits en juillet 2023
Réponse de Nikola Kachel Guest Experience Manager le 31 juil. 2023
Dear Artjoms, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nickiie KachelGuest Experience Manager
8/10 Bien
Shivani
Voyage en famille avec de jeunes enfants
23 juil. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Shivani
Séjour de 5 nuits en juillet 2023
Réponse de Nikola Kachel Guest Experience Manager le 31 juil. 2023
Dear Shivani, Thank you for taking your time to tell us about your experience at the ibis Styles Bournemouth.We are pleased to read that you enjoyed your stay and the team were friendly and welcoming, I will share your lovely comments with our team.Upon receiving your feedback, we contacted straight away an external certified company, Apex Pest Control Ltd which comes regularly to assure the safety of the team and the guests, to investigate and no evidence of bed bugs or any other issues have been encountered. The safety and satisfaction of our guests is our priority at ibis Styles Bournemouth and we want to assure you that we have taken all the necessary measures to provide a comfortable and enjoyable experience for our guests. We hope to have the opportunity to welcome you back in the near future. Sincerely, Nikola KachelGuest Experience Manager
8/10 Bien
Sean
23 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sean
Séjour de 2 nuits en juillet 2023
Réponse de Nikola Kachel Guest Experience Manager le 31 juil. 2023
Dear Sean, Thank you for taking your time to tell us about your experience at the ibis Styles Bournemouth.We apologise that you felt that you were unable to use the swimming pool during your stay, however only 1/3 of the pool is used for lessons few days a week to make sure that our staying guests are able to use the facilities in the meantime. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Nikola Kachel Guest Experience Manager
10/10 Excellent
Judith
3 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Judith
Séjour de 7 nuits en juin 2023
Réponse de Nikola Kachel Guest Experience Manager le 3 juil. 2023
Dear Judith,We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nickiie Kachel Guest Experience Manager
4/10 Médiocre
Scott
Voyage en couple
29 juin 2023
Scott
Séjour de 3 nuits en juin 2023
Réponse de Nickiie Kachel - Guest Experience Manager le 19 juil. 2023
Dear Scott,Thank you for your review,I do feel that the above comments do not belong to our property as our hotel/front desk is open 24/7 (you stated that the building is closed until 5.30pm) and we don’t offer poached eggs for breakfast as we offer fried, scrambled or boiled eggs.Please do not hesitate to contact the hotel if you do feel that these comments belongs to our property and you can speak with the General Manager.Kind regards,Nickiie KachelGuest Experience Manager
8/10 Bien
Dannii
30 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ibis Styles
Dannii
Séjour de 1 nuit en avril 2023
Réponse de Nickiie Kachel - Guest Experience Manager le 30 avr. 2023
Dear Dannii, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Kachel Guest Experience Manager
8/10 Bien
Lily
Voyage en famille
24 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lily
Séjour de 2 nuits en avril 2023
Réponse de Nikola Kachel Guest Experience Manager le 24 avr. 2023
We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
8/10 Bien
Sam
Voyage en famille
17 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sam
Séjour de 2 nuits en avril 2023
Réponse de Nikola Kachel Guest Experience Manager le 24 avr. 2023
Dear GEORGE TREVOR EBEJER,We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
4/10 Médiocre
Charlotte
Voyage en famille avec de jeunes enfants
5 avr. 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Charlotte
Séjour de 2 nuits en avril 2023
Réponse de Nikola Kachel Guest Experience Manager le 15 avr. 2023
Dear Charlotte,Thank you for taking the time to tell us about your experience at the ibis Styles Bournemouth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
10/10 Excellent
Jon
6 févr. 2023
Jon
Séjour de 1 nuit en février 2023
Réponse de Nickiie Kachel Guest Experience Manager le 8 févr. 2023
Dear Jon, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
10/10 Excellent
Laura
31 déc. 2022
Laura
Séjour de 1 nuit en décembre 2022
Réponse de Nickiie Kachel Guest Experience Manager le 8 févr. 2023
Dear Laura, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
10/10 Excellent
Voyageur vérifié
Voyage en famille
30 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic stay
Voyageur vérifié
Séjour de 2 nuits en août 2022
Réponse de Nickiie Kachel - Guest Experience Manager le 3 sept. 2022
We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Experience ManagerNikola Kachel
10/10 Excellent
Andrew
14 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spacious, newly refurbed chalet style room
Andrew
Séjour de 1 nuit en août 2022
Réponse de Nickiie Kachel - Guest Experience Manager le 18 août 2022
Dear Sarah D,
We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
8/10 Bien
Charmaine
6 août 2022
Charmaine
Séjour de 1 nuit en août 2022
Réponse de Nickiie Kachel - Guest Experience Manager le 18 août 2022
Dear Sarah D,
We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
10/10 Excellent
David
6 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Will return
David
Séjour de 6 nuits en juillet 2022
Réponse de Nickiie Kachel - Guest Experience Manager le 18 août 2022
Dear Sarah D,
We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Nickiie Kachel
Guest Experience Manager
10/10 Excellent
Maria
21 juil. 2022
Maria
Séjour de 1 nuit en juillet 2022
Réponse de Gianluca le 28 juil. 2022
Dear Maria, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gianluca Iaccarino Hotel Operations Manager
10/10 Excellent
Lyndsay
Voyage en groupe
4 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lyndsay
Séjour de 1 nuit en juillet 2022
Réponse de Gianluca Iaccarino le 8 juil. 2022
Dear Lyndsay,
We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gianluca Iaccarino Hotel Operations Manager
10/10 Excellent
Clelie
Voyage en famille
20 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clelie
Séjour de 1 nuit en juin 2022
Réponse de Gianluca Iaccarino le 27 juin 2022
Dear Clelie,
We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Gianluca Iaccarino
Hotel Operations Manager
10/10 Excellent
Ian, Poplar
29 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ian
Séjour de 1 nuit en mai 2022
Réponse de Nickiie Kachel - Guest Experience Manager le 29 août 2022
We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nikola KachelGuest Experience Manager
10/10 Excellent
gus
2 mai 2022
gus
Séjour de 1 nuit en mai 2022
Réponse de Gianluca Iaccarino le 3 mai 2022
Dear Gus,
We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Gianluca Iaccarino
Hotel Operations Manager
10/10 Excellent
Michael
13 mars 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mars 2022
Réponse de Nickiie Kachel - Guest Experience Manager le 29 août 2022
Dear Micheal, We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nikola KachelGuest Experience Manager
4/10 Médiocre
Ross
15 févr. 2022
Ross
Séjour de 1 nuit en février 2022
Réponse de Nickiie Kachel - Guest Experience Manager le 29 août 2022
Dear Ross, Thank you for taking the time to tell us about your experience at the ibis Styles Bournemouth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
6/10 Satisfaisant
Irena
30 janv. 2022
Les points forts : Propreté et personnel et service
Irena
Séjour de 2 nuits en janvier 2022
Réponse de Nickiie Kachel - Guest Experience Manager le 29 août 2022
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Styles Bournemouth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Nickiie KachelGuest Experience Manager
10/10 Excellent
PAUL
12 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice little hotel
PAUL
Séjour de 2 nuits en novembre 2021
Réponse de Gianluca Iaccarino le 13 déc. 2021
Dear Paul,
We very much appreciate your comments regarding your stay at the ibis Styles Bournemouth.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Gianluca Iaccarino
Operations Manager
10/10 Excellent
louise
8 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
louise
Séjour de 1 nuit en novembre 2021
Réponse de Customer Experience Manager le 9 nov. 2021
Hello
Firstly, we would like to thank you for choosing Ibis Style Bournemouth.
We are happy to see you found our hotel welcoming and our staff to be friendly and helpful.
Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please do not hesitate to contact us.
Customer Experience Manager
6/10 Satisfaisant
Joanne
Voyage en famille
7 nov. 2021
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Joanne
Séjour de 1 nuit en novembre 2021
Réponse de Customer Experience Manager le 9 nov. 2021
Hello
Firstly, we would like to thank you for choosing Ibis Style Bournemouth.
We are happy to see you found our hotel welcoming and our staff to be friendly and helpful.
I do understand there was some issues with your stay water pressure is a common issue with hotels in bournemouth and we are looking into some solutions for this issue. In terms of the window issues i would always recommend making reception aware in person or via the WhatsApp number provided so we can have our maintenance men fix this issue.
Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please do not hesitate to contact us.
Customer Experience Manager