Avis sur Lough Eske Castle
Lough Eske Castle
Lough Eske, Donegal Town, County Donegal, Donegal, Donegal
Avis
9,4
Exceptionnel
9,6/10
Propreté
9,6/10
Personnel et service
9,4/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,4/10
Écoresponsabilité
Avis
Voyage en couple
25 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2019
Réponse de Donal Cox, General Manager le 27 sept. 2019
Dear Guest,
Thank you for taking the time to share your experience with us at Lough Eske Castle recently.
We are thrilled that you had a wonderful stay and that you would highly recommend the castle. Your positive feedback is truly appreciated. Here at Lough Eske Castle, we pride ourselves on providing exceptional service and great memories for our guest and I am very pleased that our staff met this standard.
We cannot wait to welcome you back to the castle on your next trip to Donegal.
Best Regards,
Donal Cox
General Manager
10/10 Excellent
Edith, Canada
14 juin 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dublin-Belfast-Lough Eske Castlebelle 1ère nuit
Edith
10/10 Excellent
Voyageur vérifié
8 juil. 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le grand luxe
Voyageur vérifié
10/10 Excellent
Samuel
Voyage en famille avec de jeunes enfants
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samuel
Séjour de 1 nuit en mai 2024
Réponse de Dónal Cox le 20 mai 2024
Dear Samuel,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We are delighted to hear that you had a wonderful time at the castle. Your kind words about the castle, staff, and your room are truly appreciated. We look forward to welcoming you back to the castle.Best Regards,Dónal CoxGeneral Manager
10/10 Excellent
Brian
Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 1 nuit en mai 2024
Réponse de Dónal Cox le 16 mai 2024
Dear Brian,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.Your kind words about the castle, and grounds are truly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We look forward to welcoming you back to the castle.Best Regards,Dónal CoxGeneral Manager
10/10 Excellent
Jennifer
Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en mai 2024
Réponse de Dónal Cox le 16 mai 2024
Dear Jennifer,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.Your kind words about the castle, staff and your gluten free breakfast are truly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We look forward to welcoming you back to the castle.Best Regards,Dónal CoxGeneral Manager
10/10 Excellent
robert
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
robert
Séjour de 1 nuit en avril 2024
Réponse de Dónal Cox le 16 mai 2024
Dear Robert,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.Your kind words about the staff are truly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We look forward to welcoming you back to the castle.Best Regards,Dónal CoxGeneral Manager
10/10 Excellent
Cindy
Voyage en famille, Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cindy
Séjour de 1 nuit en avril 2024
Réponse de Dónal Cox le 29 avr. 2024
Dear Cindy,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We are thrilled that you enjoyed your experience, your kind comment in relation to our staff is greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager
10/10 Excellent
Angela, Hartsdale
Voyage en famille
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angela
Séjour de 2 nuits en avril 2024
Réponse de Dónal Cox le 29 avr. 2024
Dear Angela,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We are thrilled that you enjoyed your experience, your kind comments are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager
10/10 Excellent
Michael
Voyage en couple
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en avril 2024
Réponse de Dónal Cox le 25 avr. 2024
Dear Michael,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We are thrilled that you enjoyed your experience, your kind comments are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager
10/10 Excellent
Kenneth
Voyage en groupe, Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kenneth
Séjour de 1 nuit en avril 2024
Réponse de Dónal Cox le 23 avr. 2024
Dear Kenneth,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We are thrilled that you enjoyed your stay, your kind comments are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager
10/10 Excellent
Steven
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steven
Séjour de 1 nuit en avril 2024
Réponse de Dónal Cox le 18 avr. 2024
Dear Steven,Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are thrilled that you enjoyed your experience your kind comments are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager
10/10 Excellent
Jennifer
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en avril 2024
Réponse de Dónal Cox le 18 avr. 2024
Dear Jennifer,Thank you for taking the time to share your experience with us at Lough Eske Castle recently. We are thrilled that you enjoyed your experience your kind comments are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager
10/10 Excellent
Angela
Voyage en couple
6 avr. 2024
Angela
Séjour de 2 nuits en avril 2024
Réponse de Dónal Cox le 8 avr. 2024
Dear Angela,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We apologise for the disappointment you experienced with the lack of tea bags in your room. We regret that we missed the mark on this occasion. Your feedback is invaluable to us as it helps us identify areas for improvement. We are thrilled that you enjoyed your experience, your kind comments are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager
10/10 Excellent
Caoimhe
1 avr. 2024
Caoimhe
Séjour de 1 nuit en mars 2024
Réponse de Dónal Cox le 23 avr. 2024
Dear Caoimhe,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We are thrilled that you enjoyed your stay, your kind comments are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager
10/10 Excellent
Steve
Voyage en couple
27 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Steve
Séjour de 3 nuits en mars 2024
Réponse de Donal Cox le 28 mars 2024
Dear Steve,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We are thrilled that you enjoyed your experience, your kind comments are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager
2/10 Horrible
John
24 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
John
Séjour de 2 nuits en mars 2024
Réponse de Donal Cox le 28 mars 2024
Dear John,I would like to extend my sincerest thanks to you for taking the time to provide us with such valuable feedback.Please accept my apologies, as I can clearly see that there were some aspects of your stay that fell short of meeting your expectations, along with some operational oversights that most definitely need addressed. As you mentioned on your comments, Lough Eske Castle Hotel, is a luxury country hotel, that although conveniently located near Donegal Town, it does require a short drive through the forest and fields in order to reach our main entrance. We believe this short drive to compensate for the beautiful setting and surroundings you encounter once you reach the castle. Nevertheless, I believe of utmost importance for our reservations team to provide information about the need for the arrangement of transportation at an additional cost if you are not arriving on your own vehicle. I will most certainly address this with our Reservations agents. Among the issues you experienced, the ones that caused me most concern were the cleanliness oversights you mentioned. These have been of much discussion with the corresponding departmental manager, and we will personally take every necessary action for an issue of this nature not to reoccur in the future. Please rest assured that the same process will take place to address the issues you encountered with the Front Office services. I would like to reiterate my apologies in reference to the construction taking place at the moment. It is with the best of our intentions that we have initiated a building extension project, which will host 25 new suites, and which we believe will be of great benefit to our guests and their experience enhancement. During this time, we are making every effort to allocate our guests rooms away from any disturbance. From what I can see, the room you stayed in should have not experienced any, as located far from such. Please accept my sincerest apologies if your stay was at all affected by this ongoing construction. Once again, I am truly sorry that we did not meet your expectations during your stay on this occasion. Please be assured that your feedback has been taken seriously, and we are committed to making improvements to ensure that all future guests enjoy a faultless experience at Lough Eske Castle Hotel.We look forward to welcoming you back soon. Warm Regards, Donal Cox,General Manager
10/10 Excellent
Rebecca
9 mars 2024
Rebecca
Séjour de 1 nuit en mars 2024
10/10 Excellent
Denise
Voyage en famille avec de jeunes enfants
6 mars 2024
Les points forts : Propreté et équipements
Denise
Séjour de 2 nuits en mars 2024
Réponse de Donal Cox le 26 mars 2024
Dear Denise,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We are thrilled that you enjoyed your experience, your kind comments are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager
10/10 Excellent
Daniel
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Daniel
Séjour de 1 nuit en février 2024
10/10 Excellent
Mark J
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very special
Mark J
Séjour de 1 nuit en janvier 2024
Réponse de Donal Cox le 26 mars 2024
Dear Mark JThank you for taking the time to share your experience with us at Lough Eske Castle recently.We are thrilled that you enjoyed your experience, your kind comments are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager
10/10 Excellent
Robert
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Robert
Séjour de 2 nuits en janvier 2024
Réponse de Donal Cox le 26 mars 2024
Dear Robert,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We are thrilled that you enjoyed your experience, your kind comments are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager
10/10 Excellent
Linda
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Linda
Séjour de 2 nuits en janvier 2024
10/10 Excellent
Martin
Voyage en couple
20 janv. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Martin
Séjour de 1 nuit en janvier 2024
Réponse de Donal Cox le 26 mars 2024
Dear Martin,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We are thrilled that you enjoyed your experience, your kind comments in relation to staff and breakfast are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager
10/10 Excellent
Judith
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful hotel
Judith
Séjour de 1 nuit en janvier 2024
Réponse de Donal Cox le 26 mars 2024
Dear Judith,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We are thrilled that you enjoyed your experience, your kind comments in relation to staff, and your meal are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager
8/10 Bien
rosemary
12 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
rosemary
Séjour de 2 nuits en janvier 2024
10/10 Excellent
david m
Voyage en famille
29 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
david m
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Ben
29 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ben
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Kerry
Voyage en couple
16 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kerry
Séjour de 2 nuits en décembre 2023
8/10 Bien
Voyageur vérifié
15 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hot but festive
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Donal Cox le 26 mars 2024
Dear Traveler,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We're truly sorry to hear that your room was too warm, as providing exceptional service and comfort to our guests is our top priority.Regarding the issue you mentioned about the heat in your room, we sincerely apologise for any inconvenience caused by the temperature regulation in your room.Rest assured; we have already addressed this issue with our team to ensure they are promptly resolved for future guests.We are thrilled that you enjoyed your experience, your kind comments in relation to your room, and our Christmas decorations are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager
6/10 Satisfaisant
Voyageur vérifié
9 déc. 2023
Les points forts : Propreté
Les points faibles : Personnel et service
Ok stay, should be a 4 star at best.
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Donal Cox le 26 mars 2024
Dear Traveler,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We regret to hear that your stay did not meet your expectations. I am truly sorry that we did not meet your expectations during your stay on this occasion. Please be assured that your feedback has been taken seriously, and we are committed to making improvements to ensure that all future guests enjoy a faultless experience at Lough Eske Castle Hotel.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager
8/10 Bien
Mark
9 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mark
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Gerald
30 nov. 2023
Gerald
Séjour de 2 nuits en novembre 2023
2/10 Horrible
Colin
21 nov. 2023
Colin
Séjour de 2 nuits en novembre 2023
10/10 Excellent
Justine
13 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Justine
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Emily
Voyage en famille avec de jeunes enfants
6 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emily
Réponse de Donal Cox le 26 mars 2024
Dear Emily,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.We are thrilled that you enjoyed your experience, your kind comments are greatly appreciated.Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager
10/10 Excellent
J
2 nov. 2023
J
Séjour de 1 nuit en novembre 2023
8/10 Bien
Ciaran
1 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ciaran
Réponse de Donal Cox le 26 mars 2024
Dear Ciaran,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.Firstly I would like to apologise for your food being cold. This issue has been in discussion with the team, and we will personally take every necessary action for an issue of this nature not to reoccur in the future. Here at Lough Eske Castle we pride ourselves on providing exceptional service and great memories for our guests.We cannot wait to welcome you back to the castle.Best Regards,Donal CoxGeneral Manager
8/10 Bien
Ashling
31 oct. 2023
Ashling
Séjour de 2 nuits en octobre 2023
10/10 Excellent
Roy
28 oct. 2023
Roy
Séjour de 1 nuit en octobre 2023
8/10 Bien
Jonathan
23 oct. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Jonathan
Séjour de 1 nuit en octobre 2023
10/10 Excellent
David, Orland Park
Voyage en couple
20 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 5 nuits en octobre 2023
Réponse de Dónal Cox le 23 oct. 2023
Dear David,Thank you for taking the time to share your experience with us at Lough Eske Castle recently.I am delighted to hear that you and your wife had a wonderful time at the castle. Your recommendation is truly appreciated.I hope we can welcome you back to the castle again in the near future.Best Regards,Dónal CoxGeneral Manager
4/10 Médiocre
Stacy
15 oct. 2023
Les points forts : Propreté et personnel et service
Stacy
Séjour de 1 nuit en septembre 2023
10/10 Excellent
Denise
14 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Denise
Séjour de 1 nuit en octobre 2023
10/10 Excellent
Lucy
Voyage en couple
13 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lucy
Séjour de 1 nuit en octobre 2023
10/10 Excellent
Laura
Voyage en groupe
12 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful hotel but room needed updating.
Laura
Séjour de 2 nuits en octobre 2023
10/10 Excellent
Dean S.
Voyage en famille avec de jeunes enfants
10 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dean S.
Séjour de 2 nuits en octobre 2023
8/10 Bien
VIJAY
6 oct. 2023
VIJAY
Séjour de 1 nuit en avril 2023
8/10 Bien
Karen
2 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Karen
Séjour de 1 nuit en septembre 2023
10/10 Excellent
Susan
30 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en septembre 2023