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Avis sur The Bentley Luxury Hotel and Suites

5 out of 5
The Bentley Luxury Hotel and Suites
Al Shams Street Building 14, Zone 63,, Street 870, Doha, Ad Dawhah

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 13 avis sur 28." "
Note des voyageurs de 8 (Bien), d’après 5 avis sur 28." "
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 28." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 28." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 28." "

8,4/10

Propreté

7,8/10

Personnel et service

7,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel propre et hyper spacieux
Chambre super spacieuse et propre, dommage qu’il y ait eu un problème avec la climatisation et le réglage de température, ainsi qu’avec la tv ( très peu de chaînes et mauvaise réception ). Rien à dire sur l’hôtel en lui-même, par contre le sourire à la réception de la part de certaines personnes que l’on a l’air de déranger, ne serait pas superflu ! Il devrait être notifié que la piscine est fermée.
Séjour de 2 nuits en mars 2022
Réponse de Reservation Department le 2 avr. 2022
Dear Mr. David, Thank you for sharing your feedback. Our entire team is truly thrilled to know that we were able to meet your expectations and make your stay a memorable one. We thank you for appreciating all our earnest efforts and eagerly look forward to welcoming you back soon.

8/10 Bien

Saad

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very good experience, I recommend for everyone
Séjour de 1 nuit en mai 2024

2/10 Horrible

MOHAMMED

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

8/10 Bien

Mohammed

Séjour de 1 nuit en avril 2024

10/10 Excellent

Luis, Barcelona

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent place to stay, convenient and well located
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 14 mars 2024
We are so happy to hear that you enjoyed your stay with us and that We work hard to give our guests the finest experience possible, we would love to welcome you back soon, so don't be a stranger.

10/10 Excellent

Bryan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This ultra modern tower is amazing and for a 5* was very good value rates. An amazing rooftop pool and views. Great value buffet breakfast and used dinner room service that was very efficient and tasty. The hotel is very close to metro so ideal for airport transfer and a further afield into Doha. Located very near Corniche area that is walkable. Would definitely stay again. A 5* stay.
Séjour de 3 nuits en janvier 2024
Réponse de thebentleyluxuryhotel&suites le 10 févr. 2024
We are so happy to hear that you enjoyed your stay with us and that We work hard to give our guests the finest experience possible, we would love to welcome you back soon, so don't be a stranger.

10/10 Excellent

Rodolfo

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Reservation Department le 5 déc. 2023
Dear Guest,Thanks for your sharing your positive feedback. Regards,The Bentley Luxury Hotel & Suites

10/10 Excellent

MUDHAFFER

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Reservation Department le 18 oct. 2023
Thank you for your recent stay at The Bentley Luxury Hotel & Suites and for your positive ranking. We're thrilled you had a great experience. We look forward to welcoming you back soon.

2/10 Horrible

Miray

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
İ use smoke and No smoking in any rooms in the hotel. You have to go to the pool floor to smoke. a situation that disturbs the comfort of the person. I don't want to stay again.!!
Séjour de 1 nuit en mars 2023
Réponse de Gobind Sharma le 29 mars 2023
Dear Guest, Thank you for your feedback following your recent stay. We read with great concern and would like to inform you that we have all rooms non-smoking and guests are allowed to smoke in the public areas only like pool side or main porch. Rest assured that we shall review your feedback, as we look to continuously improve our offerings and services. Kind regards,

8/10 Bien

Ahmad, Sura

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Excellent stay , will surely come back again , on observation about the TV week signal and kept on freezing every min , called for IT help and also complained about poor channels selection programmed in the TV , no IT help arrived and no apology !!
Séjour de 3 nuits en mars 2023
Réponse de Reservation Department le 11 mars 2023
Dear Mr. Ahmad, Thank you for your feedback following your recent stay. We read with great concern that we have did not meet you expectations during your stay with us and we value your notes. Rest assured that we shall review your feedback, as we look to continuously improve our offerings and services. We hope that you give us a chance to exceed your expectations for your next stay. Kind regards,

10/10 Excellent

Ibrahim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sehr schönes und ruhiges Hotel . Personal waren sehr nett und helfsreisch . War perfeckt . Immer wider gerne dahin.
Séjour de 1 nuit en mars 2023
Réponse de Gobind Sharma le 8 mars 2023
Dear Mr. Ibrahim, Thank you for sharing your feedback. Our entire team is truly thrilled to know that we were able to meet your expectations and make your stay a memorable one. We thank you for appreciating all our earnest efforts and eagerly look forward to welcoming you back soon.

2/10 Horrible

norberto

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement

2/10 Horrible

Malik

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property is nothing like on the internet. It is not classy and has outdated amenities, Staff not very friendly.
Séjour de 2 nuits en décembre 2022

8/10 Bien

Talal

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en décembre 2022

10/10 Excellent

Dipaque

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Outstanding Hotel
Fantastic hotel. Staff were outstanding. Highly recommended.
Séjour de 1 nuit en décembre 2022

10/10 Excellent

William

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent

10/10 Excellent

Dipaque

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en novembre 2022

6/10 Satisfaisant

Takafumi

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
W杯観戦にて利用。最寄りのメトロ駅から少し歩きます。建物自体は大きくキレイ。プールやジムも使えるのがGOOD。屋上のプールからの眺めは圧巻！バスルームが少々使いづらかったものの、スタッフさんの対応も良く快適に過ごせました。さすがの5つ星。 但し、周辺徒歩5分の中に隣接ホテルのレストランとスーパーが1つくらいしかなく（当然ホテル内外に飲酒できる場所も無く）、あまり便利の良い場所ではないかな。。ドーハのWESTBAYエリアは発展途上のビジネス街なので恐らくどこもそんな感じでしょう。1駅近く15～20分程度も歩けばショッピングモールなどがある辺りに行けるので、それはそれでアリ。治安も悪くないので女子のみでも問題なし。ダウンタウンのムシャリブあたりに出るのもタクシー使えれば楽勝です。

10/10 Excellent

mohammed

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good

10/10 Excellent

Travis L

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Went for the first week of the World Cup, got this reservation really late. But, my son and I were very pleased with this hotel. Beautiful room, great view and great staff. Our only complaint is when we were in the trying to watch games, the tv was freezing up. Other then that everything was really great.

6/10 Satisfaisant

Carlos

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No tenían tachos de basura! No habían toallas ! Habitación muy fría

6/10 Satisfaisant

Marcio, New York

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Relatively close to a subway station, but otherwise in a barren area. Very spacious room, but room service was not performed, one day only after i asked, the next day someone simply dropped a couple of towels on the table. Breakfast buffet looked ok but pretty much every single item was cold or tasted like it had been there for a week.
Séjour de 3 nuits en novembre 2022

2/10 Horrible

Maram, Beirut

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Worst hotel experience ever, they are not ready and qualified to receive guests
Séjour de 3 nuits en mai 2022
Réponse de Reservation Department le 14 mai 2022
Dear Mrs. Maram, Thank you for your feedback following your recent stay. We read with great concern that we have did not meet your expectations during your stay with us and we value your notes. Rest assured that we shall review your feedback, as we look to continuously improve our offerings and services. We hope that you give us a chance to exceed your expectations for your next stay. Kind regards, Reservation Department

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
A really nice hotel with extremely poor service
The service though was terrible. The moment we arrived to our hotel and checked in, the staff argues with us and demands us to pay for the room, although we have already paid for it through hotels.com. We settled the argument when they checked our reservation again, and apologised for missing on the payment information attached to the reservation. We settled down into our room after a 6 hour flight. The restaurants were not open due to the hotel having covid restrictions and we ordered food to our room through a food delivery service. The lights in the dining area stayed on even though we turned all the lights off. We called the roomservice, they sent us an ”engineer” to fix the lights. His solution was to turn off the electricity from the dining area rendering it useless. We decided to make a complaint to hotels.com for bad service. The room was not cheap and its a 5 star hotel. The elevator smelled of cigarettes and we found a cigarette butt there. After our complaint the front desk calls us at 4.30am to talk with us about the complaint, waking us up with the call. We asked them to call us in the morning and discuss the complaint then. We asked them to call us after 9.am, they called us at 8am. Hotels.com could not reach the manager even if it was a business day. They told us to wait 2-4 hours. We waited for 7 hours. They were purposely avoiding us until we asked them to refund us all except the previous night, so we could finally just switch hotels.
Séjour de 5 nuits en mars 2022
Réponse de Reservation Department le 31 mars 2022
Dear Value Guest, Thank you for your feedback following your recent stay. We read with great concern that we have did not meet you expectations during your stay with us and we value your notes. Rest assured that we shall review your feedback, as we look to continuously improve our offerings and services. We hope that you give us a chance to exceed your expectations for your next stay. Kind regards,

10/10 Excellent

Heather

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best quality, comfort and cleanliness! 💖
A beautiful hotel inside and out, with unparalleled service. The bellmen and housekeeping staff are courteous, responsive and very helpful. The reception staff is quick to field calls for room service and help with any special requests. The gym has some of the best views from the floor to ceiling windows along with clean, quality equipment. The pool is amazing. Although it was not open during our stay we were given a tour, which we appreciated. Overall, The Bentley Luxury Hotel and Suites must be one of the best hotels in Qatar, because it hits all high marks and remains affordable even though it has a luxurious feel. Our 24 day stay was delightful and we look forward to our next booking here. Insha ALLAH
Séjour de 22 nuits en mars 2022
Réponse de Reservation Department le 29 mars 2022
Dear Mrs. Heather, Thank you for sharing your feedback. Our entire team is truly thrilled to know that we were able to meet your expectations and make your stay a memorable one. We thank you for appreciating all our earnest efforts and eagerly look forward to welcoming you back soon.

10/10 Excellent

MEHMET KASIM

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mars 2022
Réponse de Reservation Department le 19 mars 2022
Dear Mr. Kasim, Thank you for sharing your feedback. Our entire team is truly thrilled to know that we were able to meet your expectations and make your stay a memorable one. We thank you for appreciating all our earnest efforts and eagerly look forward to welcoming you back soon.

10/10 Excellent

Roland

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top. 5-Starne mit sehr großen Zimmern
Nagelneues 5 Sterne Hotel mit SEHR großen Zimmern zum guten Preis-Leistungsverhältnis, leider nicht ganz zentral. Ich habe nach der Qarantäne in dem Hotel verlängert. - es git zwei getrennte Bereiche.
Séjour de 3 nuits en février 2022
Réponse de Reservation Department le 23 févr. 2022
Dear Mr. Bischof, Thank you for sharing your feedback. Our entire team is truly thrilled to know that we were able to meet your expectations and make your stay a memorable one. We thank you for appreciating all our earnest efforts and eagerly look forward to welcoming you back soon.