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Avis sur Roosevelt Grand Dakota, SureStay Collection by Best Western

3 out of 5
Roosevelt Grand Dakota, SureStay Collection by Best Western
532 15th St W, Dickinson, ND

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 296 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 347 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 188 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 114 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 58 avis sur 1003." "

7,6/10

Propreté

7,8/10

Personnel et service

7,2/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Stephanie

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements
The side doors of the hotel didn’t lock-anyone could enter the hotel.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 26 mai 2024
Hello Stephanie,We are grateful for your feedback regarding the side doors and will address this matter with the utmost urgency. Your safety and security are our top priorities, and we are committed to ensuring all necessary measures are in place to maintain a secure environment for our guests. Please know that your concerns will be shared with the appropriate team members for immediate action.

10/10 Excellent

Catherine, Shelby

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Big and beautiful
Séjour de 1 nuit en mai 2024
Réponse de Manager le 25 mai 2024
Hello Catherine,We're pleased to hear you found our hotel to be spacious and visually appealing. Your feedback is valuable to us as we strive to provide a comfortable experience for all our guests. Thank you for sharing your thoughts with us!

10/10 Excellent

Merrill

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en mai 2024
Réponse de Manager le 24 mai 2024
Hello Merrill,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you had a pleasant time during your stay. Your satisfaction is our top priority, and we hope to welcome you back for another enjoyable experience in the future.

8/10 Bien

Jon

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Manager le 19 mai 2024
Hello Jon,We are delighted to hear that you had a pleasant stay with us! We hope to welcome you back soon for another enjoyable experience.

4/10 Médiocre

Karen

Voyage en famille, Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Although basically clean, our room had a plastic bag over the smoke alarm that a previous occupant had put up to be able to smoke in the non-smoking room. Obviously the housekeeping staff didn’t look up when cleaning the room. It is unknown how long it had been there. A blocked smoke alarm is a safety issue.
Séjour de 2 nuits en mai 2024
Réponse de Manager le 15 mai 2024
Hello Karen, We appreciate you bringing this to our attention and take all feedback seriously. Guest safety is our top priority and we will address this matter with our housekeeping team to ensure strict adherence to our protocols. Rest assured, we will investigate the issue further to prevent any recurrence in the future.

8/10 Bien

Karen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bathroom was small. Breakfast was limited. Noises ciukd be heard from the room next door. Someone had the tv on most of the night.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 10 mai 2024
Hello Karen,We apologize for the inconvenience you experienced during your stay. Our team appreciates your feedback and will use it to improve our services. Your comfort is important to us, and we will address these issues accordingly to enhance the guest experience. Thank you for bringing this to our attention.

4/10 Médiocre

Barbara

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Couldn't use the coffee maker it was broken, The desk chair was broken, we left the tag on the door for fresh towels but it wasn't done and when we asked about it the staff person said oh they don't pay attention to that. The first day the breakfast food hadn't arrived so there wasn't breakfast, the next day it was limited to what was there and it wasn't very apetizing. We picked this hotel due to the full breakfast very dissappointing not going there again
Séjour de 2 nuits en avril 2024
Réponse de Manager le 4 mai 2024
Hello Barbara,We appreciate your feedback and apologize for the inconveniences you experienced during your stay. Your comments have been noted and will be shared with the relevant teams for further review and improvement. Please feel free to reach out to our management directly with any additional concerns you may have. Thank you for bringing these matters to our attention.

10/10 Excellent

Alison

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room And quiet. Street is Quiet. There is a lounge downstairs which I didn’t go to. Good place for my dog and I to stay.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 4 mai 2024
Hello Alison,We're glad to hear you enjoyed your stay in our quiet room and found our location suitable for your needs. If there's anything we can assist you with in the future, please don't hesitate to reach out to our management team directly for further assistance.

10/10 Excellent

Hannah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice stay
Séjour de 2 nuits en avril 2024
Réponse de Manager le 1 mai 2024
Hello Hannah,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your stay. Should you have any further comments or need assistance, please do not hesitate to reach out to our management team directly.

6/10 Satisfaisant

Jessica

Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Manager le 1 mai 2024
Hello Jessica, We appreciate you choosing our hotel for your stay. Should you have any feedback you would like to share with us, please do not hesitate to reach out. We hope you had an enjoyable time and look forward to welcoming you back soon.

10/10 Excellent

Robert

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Robert,We're thrilled to hear that you had a wonderful stay with us! If you have any further comments or if there is anything else we can assist you with, please do not hesitate to contact us.

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Jessica,We are delighted to hear that you had a wonderful stay with us. We hope to welcome you back soon to create more unforgettable memories during your next visit!

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was very clean and laid out well.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 17 avr. 2024
Hello Patricia,We are pleased to hear that you found our hotel to be clean and well organized. We strive to provide a comfortable and welcoming environment for all our guests. If you have any other feedback or suggestions for improvement, please do not hesitate to contact us.

10/10 Excellent

Patricia

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
The check-in person, Elaine, was so kind and helpful. She set the tone for a great experience. She is the reason we decided to stay another night.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 17 avr. 2024
Hello Patricia,We appreciate your positive feedback about Elaine's exceptional service during your stay. Our team takes pride in providing excellent customer service to all our guests. Should you need any assistance in the future, feel free to reach out to our management team for further assistance.

10/10 Excellent

Jamie

It was a nice, clean, quiet place with excellent staff.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 7 avr. 2024
Hello Jamie,We are delighted to hear that you enjoyed our clean and peaceful environment, as well as our exceptional team. Your positive feedback is truly appreciated and we hope to welcome you back in the future for another satisfying stay.

4/10 Médiocre

Joni, Ronan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Additional Pet fee wasn’t stated
Séjour de 1 nuit en mars 2024
Réponse de Manager le 23 avr. 2024
Hello Joni, We apologize for any inconvenience caused by any undisclosed charges. For a full breakdown of your charges, please contact our management team. Your feedback is valuable to us as we continuously strive to enhance our guest experience.

2/10 Horrible

Reid

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Old dated property. Guy at the front desk was nice and gave good recommendations on a place to eat. Hot tub closed. Heater in the room loud enough to wake the dead. “Breakfast “ was a joke and the coffee was dark colored water.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 24 mars 2024
Hello Reid,We appreciate your feedback on your recent stay with us. We strive to provide a comfortable experience for all our guests and regret to hear we fell short this time. We will address the issues mentioned to improve our services for future guests. Thank you for sharing your thoughts with us.

4/10 Médiocre

Kenneth W

Voyage en famille, Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The elevator malfunctioned by opening to the incorrect floor about 50 percent of the time we used it, so it was quicker to use the stairs. Bathroom sink provided no warm or hot water. The shower provided warm water after a long wait. Hotel services did not answer the phone when we called. Complimentary breakfast was the least appealing of any competitors where we stayed in the last few years. Not a great experience relative to the online rating.
Séjour de 2 nuits en mars 2024
Réponse de Manager le 19 mars 2024
Hello Kenneth W, We apologize for any inconvenience you experienced during your stay. Feedback is crucial in helping us improve our services, and we will address the issues you raised with our team. We appreciate your insights and hope you consider staying with us again in the future.

10/10 Excellent

Tina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Like environment
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello Tina,Thank you for your feedback on our hotel environment. We appreciate you taking the time to share your experience with us. If you have any further comments or suggestions, please feel free to reach out to our management team directly. Your input helps us improve our services for all guests.

10/10 Excellent

Cheyenne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is where we stay when we have DSU events. I have had good luck every time we have stayed here. Staff are friendly. Rooms are clean.
Séjour de 2 nuits en février 2024
Réponse de Manager le 28 févr. 2024
Hello Cheyenne,We are pleased to hear that you have consistently had positive experiences during your stays for DSU events. Our team takes pride in offering friendly service and clean accommodations to all our guests. We appreciate your kind feedback and hope to welcome you back again in the future.

8/10 Bien

Cynthia

Les points forts : Propreté
Séjour de 1 nuit en février 2024
Réponse de Manager le 22 févr. 2024
Hello Cynthia,We appreciate you choosing our hotel for your stay. Should you have any feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience!

8/10 Bien

Kia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great for coming in late
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 20 févr. 2024
Hello Kia,We are delighted to hear that you found our hotel suitable for your late arrival needs. Your positive feedback is greatly appreciated, and we hope to welcome you again in the future.

8/10 Bien

Nancye

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Manager le 17 févr. 2024
Hello Nancye,We are delighted to hear you had a pleasant stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back in the future!

4/10 Médiocre

Angel

Voyage en famille
Les points faibles : Personnel et service
The room is dark compare to the other Best Western hotel rooms. This hotel also tried to save bathroom amenities such as soap and gave customers only one. The desk chair is also dirty. Breakfast needs improvement. This is one of the worst Best Western stay.
Séjour de 1 nuit en février 2024
Réponse de Manager le 14 févr. 2024
Hello Angel, Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely appreciate your comments. We continuously strive to improve our guest experience, and we apologize for falling short of your expectations. We have noted your concerns regarding the room's lighting, bathroom amenities, desk chair, and breakfast. We will review these areas with our team to make necessary improvements. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.

2/10 Horrible

Melissa, Burnsville

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 3 févr. 2024
Hello Melissa,We're sorry to hear that you didn't have a satisfactory experience during your stay. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we can address any issues you encountered. We value your input and hope to have the opportunity to make it right for you.

6/10 Satisfaisant

John

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 27 janv. 2024
Hello John, We're sorry to hear that your stay with us was not up to your expectations. We appreciate your feedback and would love to hear more about your experience. Please feel free to reach out to us directly so that we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We were able to get an early check in.
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 16 janv. 2024
Hello Mary,Thank you for taking the time to share your experience with us. We are glad to hear that we were able to accommodate your early check-in request. At our hotel, we strive to provide excellent service to all our guests. We hope to welcome you back in the future for another enjoyable stay.

6/10 Satisfaisant

Devin

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello Devin, We're sorry to hear that your experience with us was not up to your expectations. We would appreciate it if you could kindly reach out to us directly with any feedback you may have, so we can ensure a more satisfactory stay for you in the future.

8/10 Bien

Ross

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello Ross,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and hope you had an enjoyable experience. Should you have any further comments or suggestions, please feel free to reach out to us directly. We value your feedback and look forward to welcoming you back in the future.

8/10 Bien

Matt

Voyage en famille
Would stay again
Réponse de Manager le 6 févr. 2024
Hello Matt,Thank you for your positive feedback! We are delighted to hear that you had an enjoyable stay. We strive to provide excellent service and look forward to welcoming you back in the future for another wonderful experience.

8/10 Bien

Nicholas

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quiet Stay
We enjoyed our stay at the Roosevelt Grand Dakota. Room was clean and hotel was quiet. Our son enjoyed the pool.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 11 nov. 2023
Hello Nicholas,Thank you for choosing the Roosevelt Grand Dakota for your recent stay. We're delighted to hear that you found your room clean and enjoyed a peaceful stay at our hotel. It's great to hear that your son had a wonderful time at the pool. We hope to welcome you back for another enjoyable experience in the future.

8/10 Bien

Jesse

Séjour de 1 nuit en novembre 2023
Réponse de Manager le 9 nov. 2023
Hello Jesse,Thank you for taking the time to share your experience with us. We value guest feedback and are sorry to hear that your stay did not meet your expectations. We appreciate your feedback and will use it to improve our services.

8/10 Bien

Matt

Voyage en famille, Voyage en couple
Les points forts : Personnel et service
Suite was clean and spacious. Bed was rock hard as were the beds in the standard room the kids were staying in. However for the price point we would definitely stay again.
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 8 nov. 2023
Hello Matt,Thank you for choosing to stay with us and for your feedback. We're glad that you found the suite clean and spacious. We apologize if the firmness of the beds did not meet your expectations. We appreciate your understanding and hope you will consider staying with us again in the future.

8/10 Bien

Idella E

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 29 oct. 2023
Hello Idella E,Thank you for your kind words! We're glad you enjoyed your stay with us.

10/10 Excellent

Landa

Séjour de 1 nuit en octobre 2023
Réponse de Manager le 25 oct. 2023
Hello Landa,Thank you for your incredible rating! We are thrilled to have exceeded your expectations and look forward to providing you with exceptional service again in the future.

10/10 Excellent

NANCY

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the pool and hottub...even though there were loads of kids, I had a wonderful soak with them. I do not drink coffee, decaf or tea and would have really loved a hot chocolate option for breakfast.
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 26 sept. 2023
Hello NANCY,Thank you for sharing this honest review and feedback about our breakfast and your insights regarding our pool. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything looks new, we loved the way room was
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 14 sept. 2023
Dear Guest,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Bien

Margaret

Séjour de 2 nuits en septembre 2023
Réponse de Manager le 14 sept. 2023
Hello Margaret,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 12 sept. 2023
Dear Guest,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Satisfaisant

Mark, Kelowna

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff were not as friendly and the breakfast was not good, ran out of coffee and were not refreshing food
Séjour de 3 nuits en septembre 2023
Réponse de Manager le 10 sept. 2023
Hello Mark,On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and your comments about our breakfast. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Erica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was quiet, comfortable beds, good breakfast. Pool doesn’t open until 9am.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 6 sept. 2023
Hi Erica, It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

10/10 Excellent

Sherry

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
Toilets were not clean doors felt stick
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 6 sept. 2023
Hi Sherry,Your review is greatly appreciated, and we are happy to have met most of your needs were met with our friendly services. I would like to apologize for not exceeding your expectations with our bathroom's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Wyatt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Manager le 2 sept. 2023
Hello Wyatt,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 Médiocre

Bradley

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Eat at Burger King
The breakfast was pitiful with fake eggs a weird greasy sausage, white bread slices and a bowl of orange slices. The hotel is worn out and needs major renovation. Room had paint and plaster peeling, stained carpet bathroom tub didn’t drain & caulked over mildew along the tub shower wall, towel rack about to fall off the wall and an uncomfortable lumpy mattress.
Séjour de 2 nuits en août 2023
Réponse de Manager le 2 sept. 2023
Hello Bradley,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

2/10 Horrible

Gregory

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was very poor for a Best Western. Breakfast was supposed to be included, from 6 to 9am. At 630 they started running out of food, and it was not replenished. Out totally by 7am. Mold in bathroom, peeling wallpaper, dirty rug, bed uncomfortable. staff was not responsive, no manager on site, or he was hiding.
Séjour de 1 nuit en août 2023
Réponse de Manager le 30 août 2023
Hello Gregory, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nothing for breakfast
Stay there every year for a golf tournament. Went to go have breakfast shortly after 8 am. There was nothing at all left but 2 pieces of bread and 1 scoop of scrambled eggs. Waited 15 minutes for more food to come out while 5 families showed up also disappointed. Left to go have breakfast elsewhere.
Séjour de 2 nuits en août 2023
Réponse de Manager le 25 août 2023
Dear Guest,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our breakfast. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 Satisfaisant

Clayton

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Ok but not great
Friendly staff, dated but clean, continental breakfast was not too good, and the pool temp was good but water is not very clear and the shallow end is small and the deep end is 7.5 feet so not great for kids.
Séjour de 2 nuits en août 2023
Réponse de Manager le 25 août 2023
Hi Clayton,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services and apologize this was not up to your preferences. We hope to impress you during another visit with every level of service.

6/10 Satisfaisant

GARY

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room had carpet with worn areas
Séjour de 2 nuits en août 2023
Réponse de Manager le 25 août 2023
Hello GARY, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bien

Jurlisa

Les points forts : Propreté et personnel et service
Nice
Séjour de 1 nuit en août 2023
Réponse de Manager le 9 sept. 2023
Hello Jurlisa,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. We hope to see you again in the future. Thank you for your valuable business.

8/10 Bien

Tim

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Bar was a little hectic
Séjour de 1 nuit en août 2023
Réponse de Manager le 25 août 2023
Hello Tim,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.