Petit-déjeuner buffet (29.42 USD par personne)

Avis sur Pan Pacific Sonargaon Dhaka

5 out of 5
Pan Pacific Sonargaon Dhaka
107 Kazi Nazrul Islam Avenue, Dhaka

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 118 avis sur 304." "
Note des voyageurs de 8 (Bien), d’après 122 avis sur 304." "
Note des voyageurs de 6 (Satisfaisant), d’après 39 avis sur 304." "
Note des voyageurs de 4 (Médiocre), d’après 15 avis sur 304." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 304." "

8,2/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

BRUNO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Arif

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall the service rendered was very good. Felt welcome as a guest. Well looked after by all staff.
Séjour de 2 nuits en avril 2024
Réponse de Suraiya le 28 avr. 2024
Dear Esteemed Guest,Greetings from Pan Pacific Sonargaon Dhaka!Thank you so much for taking your important time out to write your review about our iconic 5 Star Hotel. We hope to see you again in the very near future!All our very best,Pan Pacific Sonargaon Dhaka Team

10/10 Excellent

Mikkel Holm

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Luxurious option in Dhaka
5 star hotel that lives up to it.
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Takeomi

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
古い施設
サービスレベルは良いが、シャワーを浴びると洗面所が水浸しになり部屋まで水が行ってしまう。レストランの朝食、夕食ビュッフェは美味しいものが多くて良かった。プールサイドのバーも良かった。価格は高いけど。
Séjour de 5 nuits en novembre 2023

6/10 Satisfaisant

hussam

Voyage d’affaires
Les points forts : Personnel et service
Does not deserve 5 stars to be honest
Séjour de 5 nuits en octobre 2023
Réponse de Suraiya le 16 nov. 2023
Dear Esteemed Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Pan Pacific Sonargaon Dhaka Team

10/10 Excellent

Akther

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
good service and safety
Séjour de 1 nuit en juillet 2023
Réponse de Suraiya le 18 juil. 2023
Dear Esteemed Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely yours, Pan Pacific Sonargaon Dhaka Team

10/10 Excellent

Khandaker Iftekhar

Séjour de 7 nuits en juillet 2023
Réponse de Suraiya le 2 août 2023
Dear Esteemed Guest,Greetings from Pan Pacific Sonargaon Dhaka!Thank you so much for taking your important time out to write your review about our iconic 5 Star Hotel. We hope to see you again in the very near future!All our very best,Pan Pacific Sonargaon Dhaka Team

8/10 Bien

Pushkar

Séjour de 2 nuits en juin 2023
Réponse de Suraiya le 10 juil. 2023
Dear Esteemed Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely yours,Pan Pacific Sonargaon Dhaka Team

10/10 Excellent

MAXWELL

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent experience
I spent 20 days at Pan Pacific Sonargaon and thoroughly enjoyed the experience. All staff right across the entire property appeared very well-trained which leads to efficient service. Extra polite and accommodating, and always eager to please.
Séjour de 20 nuits en mai 2023
Réponse de Suraiya le 25 juin 2023
Dear Esteemed Guest,Thank you for sharing your wonderful experience at Pan Pacific Sonargaon Dhaka. We are thrilled to hear that you thoroughly enjoyed your 20-day stay with us. It is our utmost priority to provide exceptional service and create a memorable experience for all our guests.We are delighted that you found our staff to be well-trained, efficient, and accommodating. Our team takes great pride in delivering top-notch service and ensuring that our guests feel welcomed and cared for throughout their stay. Your kind words serve as a recognition of their hard work and dedication.At Pan Pacific Sonargaon Dhaka, we strive to go above and beyond to meet our guests' expectations, and it brings us immense joy to know that we were able to exceed yours. We genuinely appreciate your feedback and your recognition of our efforts.Once again, thank you for choosing to stay with us. We look forward to welcoming you back in the future for another exceptional experience.Sincerely Yours,Pan Pacific Sonargaon Dhaka Team

10/10 Excellent

Nobutane

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
That hotel was wonderful. Especially their pool bar and retaurants.
Séjour de 4 nuits en mai 2023
Réponse de Suraiya le 25 juin 2023
Dear Esteemed Guest,Thank you for taking the time to share your wonderful experience at Pan Pacific Sonargaon Dhaka. We are thrilled to hear that you had a wonderful stay with us and enjoyed our Pool Café and restaurants.Our Pool Café is designed to provide a relaxing and refreshing experience for our guests. We are glad that you had a great time there, and we hope you were able to unwind and enjoy the poolside ambience.Thank you once again for your kind words. We truly appreciate your feedback, and it serves as a motivation for us to continue delivering exceptional experiences to all our guests.We look forward to welcoming you back to Pan Pacific Sonargaon Dhaka for another wonderful stay in the future.Sincerely Yours,Pan Pacific Sonargaon Dhaka Team

10/10 Excellent

Nobutane

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was good enough.
Séjour de 1 nuit en mai 2023
Réponse de Suraiya le 25 juin 2023
Dear Esteemed Guest,Thank you for taking the time to share your feedback about your recent stay at Pan Pacific Sonargaon Dhaka. We appreciate your review and are glad to hear that you found our property to be good enough.If you have any specific suggestions or areas where you believe we can enhance the guest experience, we would be grateful to receive them. Your input helps us identify areas where we can make positive changes and ensure that we meet and exceed our guests' expectations.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an even better experience.Sincerely Yours,Pan Pacific Sonargaon Dhaka Team

4/10 Médiocre

Tapash

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Entrance door guard are arrogant and not fit for 5 star hotel security, I was told that hotel has a policy not allowing outside food in moto hotel even for hotel residents. Hotel door security were rude and they didn’t allow sweets which was a gift to carry with me back to Australia. I expressed my disappointment to Duty Manager and he also confirmed hotel policy not to allow any food and reason in his words was hotel guest get sick and blame to hotel food. I told duty ma average that does that mean hotel residents can’t take food outside? They can get sick having food outside. Restaurant conditions also very disappointing, too many nonresident guest during dinner and they were closing only restaurant open entire hotel at 8:15 pm
Séjour de 5 nuits en mars 2023

4/10 Médiocre

Tapash

Voyage d’affaires
Les points faibles : Personnel et service
Disappointing not five star quality
Séjour de 6 nuits en mars 2023

10/10 Excellent

Mohammed Shalim

Séjour de 1 nuit en mars 2023

10/10 Excellent

Saiful, Calgary

Séjour de 1 nuit en février 2023
Réponse de Suraiya le 16 nov. 2023
Dear Esteemed Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Pan Pacific Sonargaon Dhaka Team

10/10 Excellent

ravinder

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
location and food
Séjour de 2 nuits en janvier 2023
Réponse de Pan Pacific Sonargaon Dhaka Team le 30 janv. 2023
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking your important time out to write your review about our iconic 5 Star Hotel. We hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team

8/10 Bien

Wasif

8/10 Bien

MD ABDUL

Les points forts : Propreté, personnel et service, équipements
Location is very good place. Lobby is so big.
Séjour de 1 nuit en novembre 2022
Réponse de an Pacific Sonargaon Dhaka Team le 30 janv. 2023
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking your important time out to write your review about our iconic 5 Star Hotel. We hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team

6/10 Satisfaisant

MDABDULMABUD

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I appreciate GM upgrade my room. Thank to GM and Mr. Bashar. However, most disappointing part is Hotel staff are security people always looking and begging for tips. I am totally disappointed about such attitude. Front desk staff are very helpful and friendly. However, welcome drink must come with a hot towel, so that guest could clean hand and drink. Please confirm it. I wish next time I could get out of those trouble. Thank you
Séjour de 8 nuits en octobre 2022
Réponse de Pan Pacific Sonargaon Dhaka Team le 31 oct. 2022
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking your important time out to write your review about our iconic 5 Star Hotel. We really appreciate your views and would obviously take action on that. We appreciate your patience and hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team

6/10 Satisfaisant

MD ABDUL

Voyage d’affaires, Voyage en couple
a lot of mosquito in hotel lobby. this no good.
Séjour de 3 nuits en octobre 2022
Réponse de Pan Pacific Sonargaon Dhaka Team le 31 oct. 2022
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking your important time out to write your review about our iconic 5 Star Hotel. We have noted your review and truly have strengthened our pest control team so that our valued guest, such as yourself, will not face again. We appreciate your patience and hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team

6/10 Satisfaisant

Venice

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 5 nuits en octobre 2022
Réponse de Pan Pacific Sonargaon Dhaka Team le 31 oct. 2022
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking your important time out to write your review about our iconic 5 Star Hotel. We hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team

10/10 Excellent

HIROMI

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
最高のホテルでした。
Séjour de 2 nuits en septembre 2022
Réponse de Pan Pacific Sonargaon Dhaka Team le 25 sept. 2022
“Thank You” very much for completing our Guest Questionnaires on your recent stay at the Pan Pacific Sonargaon Dhaka. And we are very pleased tosee that you have rated us very well in the Guest questionnaire, which is very much encouraging for all the hotel associates. Only through the contribution of valued Guests, such as yourself, we do come to know about the shortcomings we have, and on which we need to work to create a better experience for our valued guests.We “Thank You” again for your participation and feedback in this survey and we are assuring you of our best services during your next visit. Please let us know if you require any more things while staying with us.Sincerely, Pan Pacific Sonargaon Dhaka Team.

2/10 Horrible

Jorge

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Old, smelly, they charge for early check in a full night. Expensive. Overall not recommended
Séjour de 2 nuits en septembre 2022
Réponse de Pan Pacific Sonargaon Dhaka Team le 25 sept. 2022
Dear Valued Guest,“Thank You” very much for completing our Guest Questionnaires on your recent stay at the Pan Pacific Sonargaon Dhaka. I am very pleased to know that you have rated most of our questions in the Guest questionnaire, which is very much encouraging for all the hotel associates. Only through the contribution of valued Guests, such as yourself, we do come to know about the shortcomings we have, and on which we need to work to create a better experience for our valued guests.Dear Sir, through this survey we found your dissatisfaction on charging you for making an early check in , however while checking with our Front Office Reception it was found that you booked with us for 2 nights i.e. 20 th and 21st September, 2022, on 20th you checked in at 16.46 hrs and accordingly you were charged, there was no early check in which has been mentioned. However, regarding the smell, I would express apology as you had to experience this while staying in the most iconic property of the country, we would have given you a room change if we had received any room change request from you,at that time or we could have sent someone immediately to your room so that we could find out the reason for the smell, whether any mildew or wet carpet issue or anything which we could find out at that time.We are truly apologetic and would like to give you a better service next time once you are here again, but our request will be to inform us while staying with us, so that immediate action can be carried out. We “Thank You” again for your participation and feedback in this survey and we are assuring you of our best services during your next visit. Please let us know if you require any more things while visiting us.Sincerely,Pan Pacific Sonargaon Dhaka Team

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
이용에 최고인 호텔
오래 되었다고 하지만, 항상 청결하고 친절도도 최고의 호넬인거 같습니다.
Séjour de 3 nuits en juillet 2022
Réponse de Pan Pacific Sonargaon Dhaka Team le 30 janv. 2023
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking your important time out to write your review about our iconic 5 Star Hotel. We hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team

6/10 Satisfaisant

Lakshmi

Séjour de 2 nuits en juin 2022
Réponse de Pan Pacific Sonargaon Dhaka Team le 30 janv. 2023
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking your important time out to write your review about our iconic 5 Star Hotel. We hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team

6/10 Satisfaisant

Kyu Myoung

Voyage d’affaires
Les points forts : Personnel et service
The staff were friendly, but overall the facilities were old and inconvenient to stay. Especially, the humidity was too high in the room, and I saw bugs in the bathroom twice.
Séjour de 6 nuits en juin 2022
Réponse de Pan Pacific Sonargaon Dhaka Team le 30 janv. 2023
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking your important time out to write your review about our iconic 5 Star Hotel. However, we have received your dissatisfaction over the room and would like to mention that we have just finished massive pesticide which has cleared up all the pests around he hotel, if anything is there, I am sure you will fell the difference once you are here again. We hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team

8/10 Bien

Ahmed

Les points forts : Personnel et service
Séjour de 1 nuit en février 2022
Réponse de Pan Pacific Sonargaon Dhaka Team le 30 janv. 2023
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking your important time out to write your review about our iconic 5 Star Hotel. We hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team

2/10 Horrible

Ataur

Séjour de 1 nuit en mars 2022
Réponse de Pan Pacific sonargaon Dhaka Team le 30 janv. 2023
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking your important time out to write your review about our iconic 5 Star Hotel. We hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team

6/10 Satisfaisant

Abdullah

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 19 nuits en janvier 2022
Réponse de Pan Pacific Sonargaon Dhaka Team le 30 janv. 2023
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking your important time out to write your review about our iconic 5 Star Hotel. We hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team

10/10 Excellent

homoud

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en septembre 2021
Réponse de Pan Pacific Sonargaon Dhaka Team le 10 oct. 2021
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking your important time out to write your review about our iconic 5 Star Hotel. We hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team

8/10 Bien

md minhaj

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2021

8/10 Bien

Asish Kumar

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Professionalism and friendliness
Séjour de 2 nuits en septembre 2021
Réponse de MUSADDIQ le 10 sept. 2021
Dear Asish Kumar, “Thank You” very much for completing our Guest Questionnaires on your recent visit to Pan Pacific Sonargaon Dhaka. And we really appreciate the constructive suggestions that you put through this survey; we try to address the problems our valued Guests face with the view of taking corrective actions and make their stay comfortable next time. It is always a pleasure to have you with us. We look forward to welcoming you again to Pan Pacific Sonargaon Dhaka. Sincerely, Pan Pacific Sonargaon Dhaka Team

10/10 Excellent

Basma

Séjour de 1 nuit en août 2021
Réponse de Pan Pacific Sonargaon Dhaa Team le 30 janv. 2023
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking your important time out to write your review about our iconic 5 Star Hotel. We hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team

10/10 Excellent

Zishan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2021
Réponse de MUSADDIQ le 1 juin 2021
Dear Mr. Zishan, Greetings from Pan Pacific Sonargaon Dhaka! Thank you very much for spending your valuable to review us. Your reviews will inspire us so that we can provide more personalized service in your future stay with us. Looking forward to having you with us again so that we can get the opportunity to serve you with our more specialized service. Be careful, stay safe.

8/10 Bien

Hakki

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mars 2021
Réponse de MUSADDIQ le 31 mai 2021
Dear Mr. Hakki, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so very much for your valuable reply and we must consider your review for future development to provide our best personalized service to you. Hope to get the opportunity to serve you again in future.

10/10 Excellent

JAY

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good choice
Excellent
Séjour de 4 nuits en avril 2021
Réponse de MUSADDIQ le 31 mai 2021
Dear Jay, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so very much for your valuable time to review us. We always try our best to provide our most personalized service to all of our guests. Hope to have the opportunity to serve you again in future.

6/10 Satisfaisant

Hassan

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2021
Réponse de Pan Pacific Sonargaon Dhaka le 1 juin 2021
Dear Sir, Greetings from Pan Pacific Sonargaon Dhaka. We are writing you to know what actually made your experience not that excellent which resulted a lower score in your review, would appreciate a little explanation which we could rectify to ensure a better experience for you in future. Thank you for your rating and participation in this guest satisfaction survey. Sincerely Pan Pacific Sonargaon Dhaka Team

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en mars 2021
Réponse de Pan Pacific Sonargaon Dhaka le 1 juin 2021
Dear Valued Guest, “Thank You” very much for completing our Guest survey during your recent stay at Pan Pacific Sonargaon Dhaka. I am a little startled to see that you have rated us not very well in the guest survey, which is a kind of embarrassing for all the hotel associates and we are really sorry for the inconvenience that you came across while enjoying our services which resulted a lower rating in the Guest satisfaction survey. However, besides expressing our sincere apology through this email it is a high time , I assume, to seek your advice on our services which could bring a 5 star rating from you. As we strive to exceed our valued guests expectation, as yourself, all the time through our services, we wish to attain the 5 star rating , therefore, would appreciate if you please put your suggestion on any of the things you would like to see within our facilities, we will be really very obliged, and eventually will earn a 5 star rating from you, It is always pleasure to have you with us. We look forward to welcoming you again in Pan Pacific Sonarga Dhaka. Sincerely, Pan Pacific Sonargaon Dhaka

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2021
Réponse de Pan Pacific Sonargaon Dhaka Team le 17 févr. 2021
Dear Valued Guest, “Thank You” very much for completing our Guest survey during your recent stay at Pan Pacific Sonargaon Dhaka. I am a little startled to see that you have rated us not very well in the guest survey, which is a kind of embarrassing for all the hotel associates and we are really sorry for the inconvenience that you came across while enjoying our services which resulted a lower rating in the Guest satisfaction survey. However, besides expressing our sincere apology through this email it is a high time , I assume, to seek your advice on our services which could bring a 5 star rating from you. As we strive to exceed our valued guests expectation, as yourself, all the time through our services, we wish to attain the 5 star rating , therefore, would appreciate if you please put your suggestion on any of the things you would like to see within our facilities, we will be really very obliged, and eventually will earn a 5 star rating from you, It is always pleasure to have you with us. We look forward to welcoming you again in the Pan Pacific Sonargaon Dhaka. Sincerely yours, Pan Pacific Sonargaon Dhaka Team

10/10 Excellent

Masum

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2021
Réponse de Pan Pacific Sonargaon Dhaka Team le 17 févr. 2021
Dear Valued Guest, "Thank You” very much for completing our Guest Questionnaires on your recent visit at the Pan Pacific Sonargaon Dhaka. I am very pleased to know that you have rated us very well in the guest questionnaire, which is very much encouraging for all the hotel associates. Only through the contribution of valued Guests, such as yourself, we do know that our efforts in attempting to meet, if not exceed, our Guest’s expectations have been worthwhile. It is a pleasure to read your positive comments regarding our Associates and services. I will ensure that they are aware of their success in providing commendable Guest services. We “Thank You” for your participation and feedback in this survey and we look forward to welcoming you again in the Pan Pacific Sonargaon Dhaka. Sincerely yours, Pan Pacific Sonargaon Dhaka Team

2/10 Horrible

Mir, Jackson heights, New York- 11372

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk employees aren’t professional at all ; different persons provide me different information; few of the inside employees were very proactive though. I put myself in an awkward condition staying here just for a night; I reserved my booking through online so they couldn’t include me free breakfast they said; Would definitely never come back anymore to experience the terrible experience.
Séjour de 1 nuit en décembre 2020
Réponse de Pan Pacific Sonargaon Dhaka le 27 déc. 2020
Dear Mr. Mir, Thank you for taking the time to provide us with comments and feedback from your recent stay at Pan Pacific Sonargaon Dhaka. We appreciate your valuable feedback, as it allows us to identify and improve on our current service delivery and standards. Please accept our sincere apologies for the issues you encountered regarding breakfast during your recent stay as this is not a usual reflection of our service standard. It is regrettable that some of the inadequacies while staying at the hotel did not lead to a rather comfortable experience. We thank you for taking your precious time and we will continue to strive to further develop our service based on the feedback you gave. We would like to assure you that we will continue to conduct the necessary training to ensure that our guests receive the positive and memorable hotel experiences that we are committed to deliver. We promise to deliver a newly invigorated and enriching hotel experience for you on your next visit at Pan Pacific Sonargaon Dhaka which we hope is very soon. All our very best, Pan Pacific Sonargaon Dhaka Team

10/10 Excellent

Nashid, Atlanta

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
CUstomer service and covid precautions. Really loved the environment and the people
Séjour de 1 nuit en novembre 2020
Réponse de Pan Pacific Sonargaon Dhaka le 1 déc. 2020
Dear Mr. Nashid, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking time to write a review about our Hotel. We have had the pleasure of serving many distinguished Guests over the years. The accolades you have bestowed on our team are much appreciated. As a team, we are delighted that you enjoyed your stay and Thank You for your patronage. We hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team

6/10 Satisfaisant

Tasnim

Voyage en famille
Les points faibles : Personnel et service
Séjour de 1 nuit en octobre 2020
Réponse de Pan Pacific Sonargaon Dhaka le 9 nov. 2020
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! While we wish you had a better experience, it is feedback like yours that we learn from, immediately correct and use to improve our service deliverable. We thank you for taking the time out of your busy day to share your feedback about our iconic 5 Star Hotel where we strive to “Exceed Your Expectations”. Pan Pacific Sonargaon Dhaka strives very hard to deliver a consistent, exceptional Guest experience. It's apparent in your case that we fell short and we deeply sympathize with your situation. Kindly inbox us your Room Number/ Confirmation Number/ Stay Dates so that we can go back and dig out the problems you have faced during your stay and make sure it never happens again. You cooperation in this regard will be highly appreciated. We promise to deliver a newly invigorated and enriching hotel experience for you on your next visit at Pan Pacific Sonargaon Dhaka which we hope is very soon. All our very best, Pan Pacific Sonargaon Dhaka Team

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en octobre 2020
Réponse de Pan Pacific Sonargaon Dhaka le 9 nov. 2020
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking time to write a review about our Hotel. We have had the pleasure of serving many distinguished Guests over the years. The accolades you have bestowed on our team are much appreciated. As a team, we are delighted that you enjoyed your stay and Thank You for your patronage. We hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2020
Réponse de Pan Pacific Sonargaon Dhaka le 9 nov. 2020
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking time to write a review about our Hotel. We have had the pleasure of serving many distinguished Guests over the years. The accolades you have bestowed on our team are much appreciated. As a team, we are delighted that you enjoyed your stay and Thank You for your patronage. We hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team

2/10 Horrible

M Hossain Al

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2020
Réponse de Pan Pacific Sonargaon Dhaka le 9 nov. 2020
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! While we wish you had a better experience, it is feedback like yours that we learn from, immediately correct and use to improve our service deliverable. We thank you for taking the time out of your busy day to share your feedback about our iconic 5 Star Hotel where we strive to “Exceed Your Expectations”. Pan Pacific Sonargaon Dhaka strives very hard to deliver a consistent, exceptional Guest experience. It's apparent in your case that we fell short and we deeply sympathize with your situation. Kindly inbox us your Room Number/ Confirmation Number/ Stay Dates so that we can go back and dig out the problems you have faced during your stay and make sure it never happens again. You cooperation in this regard will be highly appreciated. We promise to deliver a newly invigorated and enriching hotel experience for you on your next visit at Pan Pacific Sonargaon Dhaka which we hope is very soon. All our very best, Pan Pacific Sonargaon Dhaka Team

8/10 Bien

Hassan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2020
Réponse de Pan Pacific Sonargaon Dhaka Team le 1 juin 2021
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking time to write a review about our Hotel. We have had the pleasure of serving many distinguished Guests over the years. The accolades you have bestowed on our team are much appreciated. As a team, we are delighted that you enjoyed your stay and Thank You for your patronage. We hope to see you again in the very near future! All our very best, Sincerely, Pan Pacific Sonargaon Dhaka Team

8/10 Bien

Voyageur vérifié

Voyage en groupe, Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
very friendly,secure. very good service...didnot like when they move my room to the upper floors.room was pretty dirty. and didn't give enough time or notice to change my room.
Séjour de 23 nuits en février 2020
Réponse de Pan Pacific Sonargaon Hotel le 22 avr. 2020
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking your important time out to write your review about our iconic 5 Star Hotel. We hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2020
Réponse de Pan Pacific Sonargaon Hotel le 22 avr. 2020
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking your important time out to write your review about our iconic 5 Star Hotel. We hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team

10/10 Excellent

Ehsan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
wonderful hotel
Amazing hotel. We enjoyed our stay very much. We are going to come back.
Séjour de 10 nuits en février 2020
Réponse de Pan Pacific Sonargaon Hotel le 22 avr. 2020
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking your important time out to write your review about our iconic 5 Star Hotel. We hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team