2/10
I had made a reservation, paid in full, received confirmation, but upon arrival the key was not in the lockbox, the deadbolt to the front door was drilled out and the contact name/number we had been given went to voice mail and the message was not returned. Upon further investigation, we discoveres that the entire house was being renovated and was uninhabitable. At 7pm, we were left to find alternate accomodations, with our reservation being for 8 adults, 2 children and our dog. We had purchased groceries on the way to the house, and had no way to refrigerate or cook them. The vrbo rep I contacted was not able to find any other accomodations of a home for the weekend in the area. I had to find hotel rooms instead. I cannot express how upsetting this experience was. My son was receiving his doctorate and this was supposed to be a special weekend with all of our adult children gathered in a location to honor him.While this is the first email I received from VRBO requesting these details, I did receive an automated "rate your stay" request from VRBO.I do not understand how such a serious breakdown in communication occurred. I am deeply disappointed in a company I entrusted with such a special occasion for our family!
Lee Ann R.
Séjour de 3 nuits en mai 2025