Avis sur Crystal Cove by Elegant Hotels - All-Inclusive
Crystal Cove by Elegant Hotels - All-Inclusive
Applesby, Derricks, St. James
Avis
8,4
Très bien
8,8/10
Propreté
8,8/10
Personnel et service
7,8/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
2 sept. 2009
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
10/10 Excellent
Edward
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edward
Séjour de 7 nuits en mai 2024
Réponse de Richard Daniel le 20 mai 2024
Greetings Edward Calabrese,Thank you for your kind words. I do appreciate you taking time to leave a review about our resort. Reading such, always warm my heart. Once again, thanks for choosing crystal cove.
8/10 Bien
Stephen D
13 avr. 2024
Les points forts : Propreté et personnel et service
Stephen D
Séjour de 7 nuits en avril 2024
Réponse de CB le 13 avr. 2024
Dear Stephen D,Thank you for your review, your feedback is very important to the team.We were sorry to learn of your above experience whilst staying with us and shall endeavor to rectify the above concerns through continued staff training to improve our product and services offered.Please accept our apology for any inconvenience caused.If your travels return you to the island, we hope to welcome you back.Sincerely,Celeste BelgraveGuest Activities Manager
4/10 Médiocre
Stephanie
11 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 4 nuits en avril 2024
Réponse de CB le 12 avr. 2024
Dear Stephanie,We were truly sorry to learn that you did not enjoy your stay with us.Please accept our sincere apology for falling short of meeting your expectations.We shall share with the team, to ensure that we continue to train our staff, to improve customer satisfaction.SincerelyCeleste BelgraveGuest Activities Manager
10/10 Excellent
Victor
Voyage en couple
27 mars 2024
Les points forts : Propreté, personnel et service, équipements
Victor
Séjour de 6 nuits en mars 2024
Réponse de CB le 29 mars 2024
Dear Victor,Thank you so much for your positive score on your recent stay with us.We were happy that you chose us and to also learn that you had a wonderful stay.Your review will be shared with the team.If your travels return you to the island, we hope to welcome you back,SincerelyCeleste BelgraveGuest Activities Manager
8/10 Bien
Cameron
Voyage en couple
25 mars 2024
Les points forts : Propreté, personnel et service, équipements
Cameron
Séjour de 6 nuits en mars 2024
Réponse de CB le 27 mars 2024
Dear Cameron,Thank you for your positive score on your recent stay with us.We appreciate your warm comments and will certainly share them with the team.If your travels return you to the island, we hope to welcome you back.SincerelyCeleste BelgraveGuest Activities Manager
10/10 Excellent
Nelson
18 mars 2024
Nelson
Séjour de 3 nuits en mars 2024
Réponse de CB le 7 avr. 2024
Dear Nelson,Thank you for your positive score on your recent stay with us.We were truly happy to receive the score and shall share with the team.If your travels return you to the island, we hope to welcome you back.SincerelyCeleste BelgraveGuest Activities Manager
6/10 Satisfaisant
Sue
Voyage en couple
9 mars 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Sue
Séjour de 3 nuits en mars 2024
Réponse de CB le 10 mars 2024
Dear Sue,Your comments were appreciated on the areas which need our immediate attention.Please accept our apology for any inconvenience caused.The team continues to carry out care maintenance and upkeep of the rooms and property, until major renovations have been completed.SincerelyCeleste BelgraveGuest Activities Manager
10/10 Excellent
Jason
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jason
Séjour de 6 nuits en février 2024
Réponse de CB le 28 févr. 2024
Dear Jason,Thank you for your positive score on your recent stay with us.We appreciate your score and hope to welcome you back in the not-too-distant future.Sincerely
8/10 Bien
sarah
21 févr. 2024
sarah
Séjour de 10 nuits en février 2024
Réponse de CB le 28 févr. 2024
Dear Sarah,Thank you for your positive score on your recent stay with us.Your score was appreciated by the team.We hope to welcome you back very soon.Sincerely
4/10 Médiocre
Antonio
19 févr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Antonio
Séjour de 7 nuits en février 2024
Réponse de CB le 21 févr. 2024
Dear Antonio, We sincerely apologize for the inconvenience caused in not meeting your expectations.The team will continue to carry out room maintenance and upkeep of the property, until major renovations have been completed.SincerelyCeleste BelgraveGuest Activities Manager
10/10 Excellent
Kevin
Voyage en famille avec de jeunes enfants
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements
Kevin
Séjour de 1 nuit en janvier 2024
Réponse de CB le 11 févr. 2024
Thank you for your positive score on your recent stay with us.We were happy that you enjoyed your stay with us and will share your comments with the team.We look forward to your return visit.Regards
8/10 Bien
Leanne
5 janv. 2024
Leanne
Séjour de 1 nuit en janvier 2024
Réponse de CB le 11 févr. 2024
Thank you for your positive score on your recent stay with us.We hope to welcome you back.Regards
2/10 Horrible
Greg
Voyage en famille avec de jeunes enfants
1 janv. 2024
Les points faibles : Personnel et service
Greg
Séjour de 1 nuit en décembre 2023
Réponse de CB le 3 janv. 2024
Dear Greg,Thank you for your feedback, your holiday experience is very important to us.Retraining will continue with the team, as we strive to improve our service standards. Please accept our apology for any inconvenience caused.SincerelyCeleste BelgraveGuest Activities Manager
2/10 Horrible
James
Voyage en famille avec de jeunes enfants, Voyage en famille
22 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 5 nuits en décembre 2023
Réponse de CB le 28 déc. 2023
Dear James,We were truly sorry to learn of your experience whilst staying with us. We sincerely apologize for the inconvenience caused. Your review will be shared with the team, as we strive to improve our product and services through continual staff training and inhouse maintenance, until major renovations have been completed.SincerelyCeleste BelgraveGuest Activities Manager
10/10 Excellent
Tom
Voyage en famille
10 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We loved our stay and will definitely return!
Tom
Séjour de 5 nuits en décembre 2023
Réponse de CB le 10 déc. 2023
Dear Tom,We appreciate that you took the time to complete a review on your recent stay with us.Your warm comments will be shared with the team, who made your stay very enjoyable and were also great with your son.If your travels return you to the island, we hope to welcome you back.SincerelyCeleste BelgraveGuest Activities Manager
8/10 Bien
Christopher
7 déc. 2023
Christopher
Séjour de 8 nuits en novembre 2023
Réponse de CB le 10 déc. 2023
Dear Christopher,Thank you for your positive review on your recent stay with us.We appreciate that you took the time to complete a review.If your travels return you to the island, we hope to welcome you back.SincerelyCeleste BelgraveGuest Activities Manager
2/10 Horrible
Sofia
Voyage d’affaires
18 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Couldn’t rest
Sofia
Séjour de 3 nuits en novembre 2023
Réponse de CB le 19 nov. 2023
Dear Sofia,We were truly sorry to learn of the concerns raised in your review on your recent stay with us. Your holiday experience is very important.Please accept our sincere apologizes for any inconvenience you may have experienced.We will certainly share your review with the team, to avoid the occurrence again.SincerelyCeleste BelgraveGuest Activities Manager
10/10 Excellent
Lavarnan
Voyage en couple
28 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lavarnan
Séjour de 5 nuits en septembre 2023
Réponse de CB le 3 nov. 2023
Dear Lavarnan,Thank you for your positive score in your review, on your recent stay with us.We were happy to learn of the overall great vibes you experience and cannot wait to welcome you back.SincerelyCeleste BelgraveGuest Activities Manager
2/10 Horrible
Henasia
9 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Henasia
Réponse de CB le 10 oct. 2023
Dear Henasia,We were truly saddened to learn that we did not meet your expectations on your recent holiday with us. Your holiday experience is very important.We wish to apologize for any inconvenience caused.Thank you for taking the time to complete the review.Sincerely,Celeste BelgraveGuest Activities Manager
6/10 Satisfaisant
MARGIANA DANIELA
Voyage en couple
25 sept. 2023
MARGIANA DANIELA
Séjour de 4 nuits en septembre 2023
Réponse de CB le 26 sept. 2023
Dear Margiana Daniela,Thank for completing a review on your recent stay with us, your holiday experience is very important.We will meet with the management of the watersports department to resolve the swimming area concern.Unfortunately, the water taxi service was disrupted due to unfavorable sea conditions for our client's safety. The standard is usually 1 beach towel per person however, we can accommodate special request when made aware.The dining schedule concern will be shared with the Food and beverage leadership team, as we strive to improve our product and services to our customers. Please accept our apology for any inconvenience caused.SincerelyCeleste BelgraveGuest Activities Manager
8/10 Bien
Leon
Voyage en couple
24 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leon
Séjour de 6 nuits en septembre 2023
Réponse de CB le 24 sept. 2023
Dear Leon,Thank you for completing the review on your recent stay with us.We will share your mentioned suggestion with the Head Chef, as we strive to improve our product to our valued customers.If your travels return you to the island, we hope to welcome you back.Sincerely,Celeste BelgraveGuest Activities Manager
2/10 Horrible
Ileanna
Voyage en couple
20 sept. 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Ileanna
Séjour de 3 nuits en septembre 2023
Réponse de CB le 20 sept. 2023
Dear lleanna,We were truly sorry to learn of your experience during your stay with us, as your holiday experience is very important.It saddens us when we fall short of meeting the guest expectations. The concerns mentioned in your review will be shared with the leadership team. Retraining will resume with the team, as we strive to improve our product and services to our valued customers.Please accept our apology for any inconvenience caused.SincerelyCeleste BelgraveGuest Activities Manager
8/10 Bien
christopher
Voyage en couple
17 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
christopher
Séjour de 3 nuits en septembre 2023
Réponse de CB le 18 sept. 2023
Dear Christopher,Thank you for your positive feedback on your recent stay with us.We were happy to learn that you enjoyed the helpful staff and you also made mention of the food and rooms being well kept. We will share your comments with the team.If your travels return you to the island, we hope to welcome you back.SincerelyCeleste BelgraveGuest Activities Manager
10/10 Excellent
Enda
Voyage en famille
12 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enda
Séjour de 1 nuit en septembre 2023
Réponse de CB le 12 sept. 2023
Dear Enda,It was a pleasure to read your positive review on your recent stay with us.We were happy to learn of the areas and friendly staff that helped to make your stay more memorable.Your review will be shared with the team.If your travels return you to the island, we hope to welcome you back.SincerelyCeleste BelgraveGuest Activities Manager
10/10 Excellent
Amika, brampton
Voyage en famille
4 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amika
Séjour de 3 nuits en septembre 2023
Réponse de CB le 4 sept. 2023
Dear Amika,It is always a pleasure to read a review of a satisfied customer. We will certainly share your warm comments with the team, including the staff members, mentioned in your review, who made your stay more memorable. Thank you in advance for recommending our gem to your friends, family and colleagues, it is truly appreciated.We look forward to welcoming you back on your next visit to the island.Regards
10/10 Excellent
Paulina
1 sept. 2023
Paulina
Séjour de 5 nuits en août 2023
Réponse de CB le 22 sept. 2023
Dear Paulina,Thank you for taking the time to complete a review on your recent stay with us.Your positive score was greatly appreciated, and we will share with the team.If your travels return you to the island, we hope to welcome you back.Sincerely,Celeste BelgraveGuest Activities Manager
4/10 Médiocre
Braddy
Voyage en famille
28 août 2023
Les points faibles : Propreté et équipements
Braddy
Séjour de 5 nuits en août 2023
Réponse de Stacia Waterman le 29 août 2023
Dear Braddy,Thank you for your detailed review of our property and we sincerely apologize for not meeting your expectations on your recent visit. We have shared your comments with the food and beverage leadership team to review and look for possible improvements.Kind regards,
10/10 Excellent
Claudine
Voyage en couple
22 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Claudine
Séjour de 5 nuits en août 2023
Réponse de Stacia Waterman le 29 août 2023
Dear Claudine,It was a pleasure hosting you on your recent visit to our beautiful island. Thank you for your kind comments and we look forward to welcoming you again soon.Kind regards,
10/10 Excellent
Jennifer
Voyage en couple
16 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 5 nuits en août 2023
Réponse de Stacia Waterman le 17 août 2023
Dear Jennifer,Thank you for your kind comments about our hotel. It was our pleasure hosting you on your recent visit to our beautiful island. We are happy to hear you enjoyed our water sports, activities, food and the wonderful service from our team. If your travel brings you back to our island, we look forward to welcoming you back to Crystal Cove.Kind regards,Stacia Waterman
10/10 Excellent
Jessica
Voyage en couple
5 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Séjour de 9 nuits en juillet 2023
Réponse de CB le 6 août 2023
Dear Jessica,It was a pleasure having you stay with us on your recent trip to the island. We were happy that you enjoyed the beach and watersports activities offered.We were sorry to read about your concern with the activities offered on property. We will share with the team and review as needed, to ensure that we do not have a reoccurrence of this concern.We hope that if your travels return you to the island, you stay with us again.SincerelyCeleste BelgraveGuest Activities Manager
6/10 Satisfaisant
Jacquelin
Voyage en couple
23 juil. 2023
Les points forts : Propreté et personnel et service
Jacquelin
Réponse de CB le 23 juil. 2023
Dear Jacquelin,Thank you for taking the time to complete a review on your recent stay with us. Your holiday experience is very important.We will share the concerns mentioned in your review with the relevant department heads to review and amend as required, as we stive to improve our product and services to our valued clients.Please accept our apology for not meeting your expectations in some aspects of your stay.We hope to welcome you back in the not-too-distant future, if not too this property, one of the properties within the group.Sincerely,Celeste BelgraveGuest Activities Manager
10/10 Excellent
Cassandra
20 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cassandra
Séjour de 3 nuits en juillet 2023
Réponse de Stacia Waterman le 20 juil. 2023
Thank you very much for your positive score and kind comments. If your travels bring you back to the island, we look forward to welcoming you back to Crystal Cove. Regards
10/10 Excellent
Anirood
20 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anirood
Séjour de 3 nuits en juillet 2023
Réponse de CB le 21 juil. 2023
Dear Anirood,Thank you so much for your positive score on your recent stay with us.We will certainly share with the team.If your travels return you to the island, we hope to welcome you back to Crystal Cove Hotel.Regards Celeste BelgraveGuest Activities Manager
10/10 Excellent
Julissa
14 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Julissa
Séjour de 4 nuits en juillet 2023
Réponse de CB le 14 juil. 2023
Thank you so much for your positive score and warm comments about your recent stay with us.We were happy that you enjoyed the amazing views and the staff.If your travels return you to the island, we hope to welcome you back.RegardsCeleste BelgraveGuest Activities Manager
8/10 Bien
James
2 juil. 2023
James
Séjour de 8 nuits en juin 2023
Réponse de CB le 3 juil. 2023
Thank you for your positive review on your recent stay with us.We will share the score with the team.If your travels return you to the island, we hope to welcome you back.Regards
10/10 Excellent
Daren M
Voyage en famille avec de jeunes enfants
29 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daren M
Séjour de 7 nuits en juin 2023
Réponse de CB le 1 juil. 2023
Thank you for your positive score on your recent stay with us.We will certainly share your warm comment with the team.If your travels return you to the island, we hope to welcome you back.Regards
6/10 Satisfaisant
Edmond
22 juin 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Edmond
Séjour de 6 nuits en juin 2023
Réponse de CB le 23 juin 2023
Thank you for completing a review on your recent stay with us.We will share with the team and encourage you to choose to stay with us again, on your next visit to the island.Regards
10/10 Excellent
RUSTEM
18 juin 2023
RUSTEM
Séjour de 6 nuits en juin 2023
Réponse de CB le 13 juil. 2023
Thank you so much for your positive score on your recent stay with us.We will certainly share the score with the team.If your travels return you to the island, do not hesitate to make contact.Regards
10/10 Excellent
Kobi
14 juin 2023
Kobi
Séjour de 7 nuits en juin 2023
Réponse de CB le 16 juin 2023
Thank you so much for your positive score on your recent stay with us.We will share with the team.If your travels return you to the island, we hope to welcome you back.Regards
10/10 Excellent
Anna
Voyage en couple
11 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anna
Séjour de 4 nuits en juin 2023
Réponse de Stacia W le 12 juin 2023
Thank you for your comments. We continue our room care maintenance until updates are conducted on our property. Should your travel bring you back to Barbados, we look forward to welcoming you back to Crystal Cove.
8/10 Bien
Astghik
Voyage en couple
10 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Astghik
Séjour de 7 nuits en juin 2023
Réponse de Stacia W le 12 juin 2023
Thank you for your kind comments and we look forward to welcoming you back to Crystal Cove in the future.
6/10 Satisfaisant
Pierre
Voyage en groupe
8 juin 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Pierre
Séjour de 6 nuits en juin 2023
Réponse de CB le 9 juin 2023
Thank you for completing a review on your recent stay. The hotel offers 3 pools whereas 2 pools close at 6:30pm and the bottom pool remains opened 24 hours. We were truly sorry to learn that you cleaned your room yourself and items were not replenished, as this is certainly not our service standard.Please accept our sincere apology for any inconvenience you may have experience during your stay as a result of the concerns raised. Your review will be shared with the leadership team, as we strive to improve our service standards to our valued customers.Regards
10/10 Excellent
Ketevan
5 juin 2023
Ketevan
Séjour de 6 nuits en mai 2023
Réponse de CB le 26 juin 2023
Thank you for your positive score on your recent stay with us.We will share with the team and look forward to welcoming you back in the not-too-distant future.Regards
10/10 Excellent
Donna Louise
Voyage en couple
8 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Donna Louise
Séjour de 7 nuits en avril 2023
Réponse de CB le 8 mai 2023
Thank you for your positive score on your recent stay with us including your warm comments.I will share your comments with the team.If your travels return you to the island, we hope to welcome you back.SincerelyCeleste BelgraveGuest Activities Manager
10/10 Excellent
Genesis Yarmila
29 avr. 2023
Genesis Yarmila
Séjour de 3 nuits en avril 2023
Réponse de CB le 1 mai 2023
Thank you so much for your positive score on your recent stay with us. We will certainly share with the team.If your travels return you to the island, we hope to welcome you back.Sincerely,Celeste BelgraveGuest Activities Manager
10/10 Excellent
Brian
Voyage en famille avec de jeunes enfants, Voyage en famille
28 avr. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Brian
Séjour de 7 nuits en avril 2023
Réponse de CB le 29 avr. 2023
Thank you so much for your positive score on your recent stay with us.We will certainly share the above with the team.If your travels return you to the island, we hope to welcome you back.RegardsCeleste BelgraveGuest Activities Manager
8/10 Bien
Angelica
Voyage en couple
26 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angelica
Séjour de 5 nuits en avril 2023
Réponse de CB le 26 avr. 2023
Dear Valued customer, that you for your positive score given on your recent stay with us.We will share your warm comments with the team. The areas mentioned that we can improve will be reviewed, as we strive to improve our product and services to our valued customers.We hope to welcome you back in the not-too-distant future.RegardsCeleste BelgraveGuest Activities Manager
10/10 Excellent
Jaslyn
Voyage en couple
23 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jaslyn
Séjour de 4 nuits en avril 2023
Réponse de CB le 24 avr. 2023
Thank you for your positive score on your recent stay with us.We hope to welcome you back in the future.Regards
4/10 Médiocre
Daniela Recio-Oquendo
Voyage en famille, Voyage en groupe
23 avr. 2023
Les points faibles : Personnel et service
Daniela Recio-Oquendo
Réponse de CB le 24 avr. 2023
Dear valued guest,Your feedback is very important to us. We were truly sorry to learn of your disappointment during your stay and that we did not meet your expectations in some aspects of your holiday.The areas of concern raised in your review is certainly not our standard and we will review with the leadership team and amend as required.Retraining will also be importance to us, as we strive to improve our service standards to our valued customers.Please accept our apology for any inconvenience caused as it relates to the concerns raised.Thank you again for the feedback.Sincerely,Celeste BelgraveGuest Activities Manager